Trusted Agent profile · London
★★★★★
149 reviews across 3 platforms
15 Broadway Parade, London, N8 9DE
Tatlers's office in London, at 15 Broadway Parade, is rated 4.7 out of 5 across 149 reviews on three platforms, including 120 Google reviews rated 4.8.
120
Reviews on Google
This office
1
Reviews on Facebook
Business-wide
28
Reviews on Trustpilot
Business-wide
Every review we hold for the London office, from every platform, shown as written. First names only.
1/5
GoogleHad to chase them up for a valuation after being made to wait. Then got a one line email response with their sale valuation figure. Very lazy and not what I asked for or expected.
Dear Phil, We are sorry to read this. We have checked out system and do not recall your details or any contact with you. Please kindly get in touch with our office on 0208 … More
1/5
TrustpilotOld fashioned business offering poor service
We have been renting our house through Tatlers for about five years. In the earlier years there was little going on with the house and we had easy tenants, so all was good. During lockdown in 2020, they marketed the property again as the previous family moved out after just 7 months. They found us a tenant that we thought would move in. Turned out the person didn’t pass the reference checks and Tatlers failed to take a holding deposit while they reference checked (which contradicted what they told us). This resulted in wasting time and money. The Tatlers agent literally lied about the viability of this new potential tenant. After considerable negotiation, Tatlers eventually reduced their commission to reflect the mistake. They then found another family to move in to our house. The agent over promised the incoming tenants several things which we had no intention of buying, eg new oven, new fridge/freezer, money on the garden... The same agent then left mid way through the move in process, which caused lots of confusion and frustration. We were told by the inventory company that these tenants are “a total nightmare, can’t believe Tatlers suggested them, they have a bad reputation around here”. We have had so many issues since then. We spent over £25k on the property and still the new tenants were dissatisfied. Maybe unreasonable tenants but also a reflection of an agency that does not broker effectively between landlord and tenant. Just terrible at managing expectations all round. Tatlers lettings team have added no value at all, they are never proactive in the way they manage the property, poor at returning calls, use excuses to cover up poor communication and as such I would never recommend them to anyone. We rent a 7 bedroom house, so the commission they receive is significant. I would have opted to do it myself but we live in another country and timezone, so that was never an option. I rent another property in Central London and have a completely different experience with them - Lavanda.
5/5
GoogleExcellent service from Tatlers crouch end, Diellza in particular was extremely helpful, friendly and organized with our sale. Would highly recommend
5/5
TrustpilotWe used Tatlers in Muswell Hill to sell…
We used Tatlers in Muswell Hill to sell our property and they did not let us down. From start to finish, the team was amazing. Helpful, transparent, communicative, honest and hard working. We are so grateful to Hakan, Francesca, Daniel, Marco and Michael - thank you for making a rather stressful time, so much easier to handle. Lena and Andrew
5/5
GoogleDiellza was helpful and efficient without putting any undue pressure on us as first time buyers. Recommend her and the Tatlers team.
5/5
GoogleThe team at Tatlers in Crouch End are excellent. Vimal’s strategy for selling my flat worked like a dream and he and Marco handled the whole process with expert knowledge and professionalism. They are prompt, proactive, calm and efficient and helped make selling a painless experience. As I live at a distance , they went out of their way to help when I couldn’t be there. A pleasure to work with, I highly recommend them to anyone buying or selling.
5/5
TrustpilotDaniel Ruszel of the Muswell Hill N 10…
Daniel Ruszel of the Muswell Hill N 10 branch was most efficient professional and helpful throughout I was kept totally informed and treated with utter respect Thanyou Dan
5/5
GoogleThank you to Raakhee for all your hard work and help getting our properties let quickly and efficiently. I would recommend to anyone and will continue to use Tatlers in the future for our lettings.
5/5
GoogleTatlers, especially Leila and Dinesh, provided an excellent service during our sale. They were very professional, communicative, helpful and thorough. We are very glad we chose them as our agents! No complaints at all :)
5/5
TrustpilotGreat Service and Helpful Staff
Just had confirmation that our flat in Muswell Hill has successfully completed. It's been a long haul and Tatlers have been excellent in supporting us through selling and (temporarily) letting it. We'd give them 6 stars if we could! The service was very personal, they kept us informed and always went the extra mile. We live a long way away and having this excellent service has made the whole process less stressful than it might have been. We can't recommend them too highly.
5/5
GoogleI have had a great experience with Tatlers. Marco was very fair to us as well as to the vendors. Very approachable and easy to work with.
5/5
GoogleWe recently used Tatlers in Crouch End to sell a one bedroom flat having had great service from the Muswell Hill branch. We were very impressed with the service we received from this office, and in particular our agent, Marco who was excellent and went above and beyond to help in many occasions and couldn’t have been more professional, polite and hardworking. I would highly recommend using Tatlers and we certainly will in the future.
5/5
GoogleWe were really pleased with Tatlers. The lettings manager in Crouch End was very enthusiastic and professional and let our flat very quickly. We would certainly use Tatlers again in future!
5/5
GoogleAfter learning of a very late deadline at the top of our chain Leila pulled out all of the stops to ensure a number of very last minute requirements were in place ready for exchange. She picked up the slack that seemed to have crept into the process and worked hard to keep all parties in the chain moving in the right direction. I really don’t think we would have gotten over the line if it wasn’t for her focussed efforts.
5/5
GoogleI can highly recommend the Tatlers team if you are looking to purchase a property in North London. They were very professionals, made communications between all parties very easy and always tried to accommodate all requests I had.
5/5
GoogleRaakhee was brilliant. She always kept me well informed and was amazing at getting viewings and managed it with utmost professionalism and perfection. Wouldn't think twice about twice them again.
5/5
GoogleDan Reid and Tatlers did a great job in selling our flat. They were very professional and supportive throughout the process. We warmly recommend Dan. Esther & Marcus
5/5
TrustpilotTatlers has always helped us with the management of our property
Tatlers has always helped us with the management of our flat. We live abroad and it is very nice to know that someone is there to take care of our property and attend our tenants wishes.
5/5
GoogleAs a landlord, I have worked with Raakhee Lohur many times and have always received an excellent service. Very competent and dependable. Would recommend her to anyone.
5/5
GoogleTatlers in Crouch End sold our 4 bedroom house and were brilliant throughout the whole process - from valuation to completion Vimal and Diellza couldn't have been more helpful. They even navigated getting tricky paperwork out of Haringey council. Always available on the phone, always honest and always lovely to deal with. Thank you!!!PositiveResponsiveness, Quality, Professionalism, Value
5/5
GoogleVery friendly staff. Vimal was particularly helpful as we were buying our property in Crouch End. Dealing with Tatlers was an enjoyable experience.
5/5
GoogleHighly professional with incredible response times, Vimal at Tatlers was amazing throughout our purchase experience. His helpful and efficient approach guided us through the process and nothing was too much effort. He also has a strong network to reach out to when you are stuck for a reliable professional at any point. A pleasure to deal with, he was also great when things got stressful! I would highly recommend his services.
5/5
GoogleI was very happy with how Tatlers and especially Raakhee delt with our search of our new house. very professional. thank you so much!!
5/5
GoogleRaakhee has helped me twice find tenants for my property. She is always very professional, helpful and positive. She is also very flexible and unlike many estate agents she genuinely cares about providing a good service. I have been dealing with estate agents both as a landlord and as a buyer / seller for many years and I must say that Raakhee stands out as one of the best.
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