Strutt and Parker London reviews

★★★★★ 1/5

Trustpilot

Rubbish and unprofessional!

My rental property is managed by the most unprofessional property manager called Shannon Flanagan. She is the laziest, unethical and unprofessional person I've seen working either in property or recruitment. I'm sorry for you if you'll deal with her or Jay O'Dell from Cadogan Street London. The people working at Strutt & Parker make recruiters look amazing. They are rubbish at fixing issues with the property and excellent at ignoring emails about the issues. In my case they claim that the heating system (underfloor heating) is working when contractors sent to verify the system needs significant work to be fixed. I ended up buying a heater and using that to heat the property for 2 winters. In 2019 I told Strutt & Parker that I'm not going to pay for the rubbish SSE heating system since it's not working a bill for £1.5/day just for the standing charges via 2 emails. They didn't decline my request nor commented on this. I sent them all the SSE bills and told me that they are paying them month after month. After a year they are claiming that we never had an agreement and that I have to pay the standing charges even the consumption is £0 after they failed to fix the system. Did I mention that I asked for a heater and I never got one delivered in the middle of January? All these for only £500/week for a 1 bedroom apartment. Got to love estate agents in London!

Georgian · 21 July 2020

★★★★★ 5/5

Google

I have, unfortunately, been looking to move house for quite a while now. In that time I have dealt with more estate agents than I can recall, and have been amazed at the differing levels of service offered. The estate agent that stood out to us was Zoe Ellis. She actually listens to what you are looking for, and proactively goes about trying to find it for you. She is extremely professional, has a detailed knowledge of the houses she is selling and is above all a very pleasant person to have dealings with. If only they were all like Zoe..!

Lizzi · 26 May 2020

★★★★★ 1/5

Trustpilot

Very Little Effort Made :-( - Odiham Branch

Poor Customer Service, be careful if you are planning on offering in a competitive market and have indicated such in an email a few hours after viewing as they will make very little effort to contact you urgently. They won't reply to the email. They won't call your landline, they will call a mobile that doesn't connect and leave a message apparently! Doesn't seem much effort either for the fees charged to the vendors either!

Laura · 28 July 2021

★★★★★ 5/5

Google

★★★★★ Outstanding Service, Highly Recommend! I recently sold my property with the support of Strutt & Parker, and I couldn’t …

Jennifer · 16 April 2025

★★★★★ 1/5

Trustpilot

The Ludlow Office

They charged us a very high fee and failed to mention they would be charging us another £650.00 for marketing costs, but hid it in the T&Cs I signed.We never received feedback from viewings unless we chased it up and then they were always slow to reply.They threatened us with legal action for having not paid the marketing fees on the day of completion of sale for my parents house that had been in the family for over 40 years, that was upsetting.

Nicola · 14 February 2020

★★★★★ 5/5

Trustpilot

An absolute pleasure

After a terrible experience trying to purchase a property with another agent in June last year, meeting Gina Simpson (from S&P in Herts) was a breath of fresh air. Every query we raised was answered within 24 hours and she seamlessly navigated our purchase from start to finish. Always available, ever professional and just a genuinely lovely person. We cant wait to see her again next week to get the keys to our new family home!

Rachel · 19 January 2021

★★★★★ 5/5

Trustpilot

Helpful & professional…

Katie was approachable & professional in helping us find our perfect rental property.All communication was good throughout the whole process.I wouldn’t hesitate to recommend Katie & Strutt & Parker.

Nicola · 20 October 2020

★★★★★ 5/5

Trustpilot

Nothing is too much trouble for S&P

Nothing is too much trouble for S&P. We had issues with both the purchase of a new property and the sale of our old one and Marcus Brown from S&P could not had done more to help us. We vacated the property before we had sold and S&P were on hand should be have been unable to get back. If you want to buy or sell, we cannot recommend Strutt & Parker highly enough.

Graham · 17 April 2021

★★★★★ 5/5

Trustpilot

Top rate professional service

Top rate service. Very professional handling of a particularly tricky purchase as well as our sale. Couldn't recommend Fiona and Sarah highly enough

TCS · 22 October 2021

★★★★★ 1/5

Trustpilot

Innept and incompetant - Market Harborough

I had my house on the market for the past 7 months without one single viewing or inquiry.S&P provided no communication or acted proactively to sell the house. They even charged me £400 for the privilege of having photos taken.So after having no results I provided a months notice to terminate. However in breach of their own terms they removed my property the following day!I contacted their Head Office and they didn't even acknowledge and reply to my inquiry.Never again!!

Mr · 11 March 2019

★★★★★ 5/5

Trustpilot

Excellent professional service

Excellent professional service from Fiona and the team at Salisbury. I felt I was treated as an individual in a friendly and caring way.

Jacqueline · 21 July 2021

★★★★★ 4/5

Trustpilot

Great people to work with!

We had a great experience working with Strutt & Parker, I'd like to give a 5 stars but our property took long to sell due to Brexit but the team were very professional, informative, they worked by our side to make this property sale and success. We would like to highlight that Steve and Anna are highly customer oriented. We are very grateful with all the support that the team at Strutt & Parker provided to us.

Marco · 7 April 2020

★★★★★ 1/5

Trustpilot

Terrible service from Strutt & Parker Sloane Street

Terrible service from Strutt & Parker on Sloane Street.Alexandra turned up to do a viewing without giving us any notice and on the day we were to move out demanded to do a viewing after I emailed and explained our last 2 days would be hectic and could they give us privacy.She didn’t care and was so happy to get us in but couldn’t wait to get us out and get another tenant in.Nina the lettings manager I had to deal with on several occasions one being we had no fridge freezer or dishwasher working for 6 weeks of moving in.Then there was a gas leak and no oven working all I was told was “You have a microwave,kettle and toaster make do!” No customer care whatsoever.

Amanda · 23 October 2018

★★★★★ 5/5

Trustpilot

Recently sold a property with Strutt and Parker, Banbury.

We dealt with Isabel Hemsley, senior negotiator, who provided excellent service and good communication through out the process. We would definitely recommend Strutt and Parker.

Lesley · 19 April 2021

★★★★★ 5/5

Google

Strutt and Parker have been really helpful and understanding in renting our flat. We had a bumpy start with the tenants, but Strutt and Parker were more that considerate in trying to make it all work, which they have done and are doing very successfully. They do everything to make the tenants content without Involving us which is what we wanted. I would be happy to recommend Strutt and Parker to anybody who needed to rent their property, Virginia Robertson

Virginia · 27 August 2018

★★★★★ 1/5

Trustpilot

Unprofessional bunch

I've had a relatively good and quick experience during the process of looking for a rental through Strutt & Parker, the viewing and offer process was quick and dealt with in a professional manner.After the offer was accepted, the experience changed, they were very unhelpful and unfriendly when negotiating the contract.They were somehow helpful when talking about the logistics during the move in day arranging for free parking.Once moved in, the property manager was very unhelpful, I had small queries about the facilities and they took a lot of time to respond and sometimes grossly misinforming us. For example, I was told that I can't change my electricity provider and in the end that proved to be a lie as we could and did change our electricity provider. The stress and work necessary to always go back-forth for the smallest of things is upsetting. Given that the rent for the place is 500/week I was expecting more professionalism but I guess that's too much to ask in a city where there are loads of people willing to pay what they're asking for. Hopefully that would change once Brexit hits the property market. During my interactions with them, I can say that there are very few fairly professional individuals working at Strutt & Parker while the rest are grossly unprofessional.

Georgian · 1 August 2018

★★★★★ 5/5

Trustpilot

We bought through Strutt & Parker…

We bought through Strutt & Parker Guildford, very happy with our experience, the support we received and professional advice. Thank you Jackie! Jess & Denis

Jess · 5 March 2021

★★★★★ 5/5

Trustpilot

Our sale was full of excitement

Our sale was full of excitement, both Sarah and Fiona were constantly on the ball helping us through the maze.I highly recommend Strutts.

Graham · 13 July 2021

★★★★★ 5/5

Google

High Marks for Strutt and Parker. All very professional, discreet and effective. As a landlord, I wish to thank Alice Umfreville and her team for all their important help. Elias Gounaris

Elias · 27 August 2018

★★★★★ 5/5

Trustpilot

Strutt & Parker Perth Office

We used the Perth Office to sell our home after the first lock down last year. Hamish and Amy are first class. Despite the continued restrictions they were able to quickly organise the valuation, marketing and viewings. Attracted numerous viewers and received a successful offer within a few weeks of the advert going live online. Concluded the sale quickly without any issues. We would highly recommend them as selling agents for your home.

David · 5 January 2021

★★★★★ 5/5

Trustpilot

Dealing with Strutts has been very…

Dealing with Strutts has been very concise and without fault. They have delivered on tenant within a week of going to market. I'm a happy client.

Jamie · 29 September 2020

★★★★★ 5/5

Trustpilot

Thank you Strutt & Parker

Thank you to Meena, Petra and all the team who worked hard and achieved a great result with a long term let for my property.

William · 15 October 2020

★★★★★ 5/5

Trustpilot

Great from start to finish

Great from start to finish. Andrew and his team at Sevenoaks combine professionalism and friendliness to deliver a smooth and enjoyable property transaction.

Pete · 24 March 2021

★★★★★ 5/5

Trustpilot

Two pensioners received 5 star service

We had really excellent service from Strutt & Parker Gerrards Cross in moving house to Chichester, after 33 years in Gerrards CrossIn particular, we would like to mention John Roberts and Anna Mincham who looked after us so well. Anna proved to be a little treasure, who never gave up, thus ensuring that a very difficult chain remained unbroken - even during her holiday!)My wife and I.both in our 70's, were extremely grateful

Gerry · 22 September 2020