Trusted Agent profile · London
★★★★★
455 reviews across 2 platforms
5 Aldermanbury Square Aldermanbury Square, London, EC2V 7BP
Strutt and Parker's office in London, at 5 Aldermanbury Square Aldermanbury Square, is rated 4.4 out of 5 across 455 reviews on two platforms, including 17 Google reviews rated 5.0.
Every review we hold for the London office, from every platform, shown as written. First names only.
5/5
TrustpilotAn absolute pleasure
After a terrible experience trying to purchase a property with another agent in June last year, meeting Gina Simpson (from S&P in Herts) was a breath of fresh air. Every query we raised was answered within 24 hours and she seamlessly navigated our purchase from start to finish. Always available, ever professional and just a genuinely lovely person. We cant wait to see her again next week to get the keys to our new family home!
5/5
TrustpilotHelpful & professional…
Katie was approachable & professional in helping us find our perfect rental property.All communication was good throughout the whole process.I wouldn’t hesitate to recommend Katie & Strutt & Parker.
5/5
TrustpilotNothing is too much trouble for S&P
Nothing is too much trouble for S&P. We had issues with both the purchase of a new property and the sale of our old one and Marcus Brown from S&P could not had done more to help us. We vacated the property before we had sold and S&P were on hand should be have been unable to get back. If you want to buy or sell, we cannot recommend Strutt & Parker highly enough.
5/5
TrustpilotTop rate professional service
Top rate service. Very professional handling of a particularly tricky purchase as well as our sale. Couldn't recommend Fiona and Sarah highly enough
1/5
TrustpilotInnept and incompetant - Market Harborough
I had my house on the market for the past 7 months without one single viewing or inquiry.S&P provided no communication or acted proactively to sell the house. They even charged me £400 for the privilege of having photos taken.So after having no results I provided a months notice to terminate. However in breach of their own terms they removed my property the following day!I contacted their Head Office and they didn't even acknowledge and reply to my inquiry.Never again!!
5/5
TrustpilotExcellent professional service
Excellent professional service from Fiona and the team at Salisbury. I felt I was treated as an individual in a friendly and caring way.
4/5
TrustpilotGreat people to work with!
We had a great experience working with Strutt & Parker, I'd like to give a 5 stars but our property took long to sell due to Brexit but the team were very professional, informative, they worked by our side to make this property sale and success. We would like to highlight that Steve and Anna are highly customer oriented. We are very grateful with all the support that the team at Strutt & Parker provided to us.
1/5
TrustpilotTerrible service from Strutt & Parker Sloane Street
Terrible service from Strutt & Parker on Sloane Street.Alexandra turned up to do a viewing without giving us any notice and on the day we were to move out demanded to do a viewing after I emailed and explained our last 2 days would be hectic and could they give us privacy.She didn’t care and was so happy to get us in but couldn’t wait to get us out and get another tenant in.Nina the lettings manager I had to deal with on several occasions one being we had no fridge freezer or dishwasher working for 6 weeks of moving in.Then there was a gas leak and no oven working all I was told was “You have a microwave,kettle and toaster make do!” No customer care whatsoever.
5/5
TrustpilotRecently sold a property with Strutt and Parker, Banbury.
We dealt with Isabel Hemsley, senior negotiator, who provided excellent service and good communication through out the process. We would definitely recommend Strutt and Parker.
1/5
TrustpilotUnprofessional bunch
I've had a relatively good and quick experience during the process of looking for a rental through Strutt & Parker, the viewing and offer process was quick and dealt with in a professional manner.After the offer was accepted, the experience changed, they were very unhelpful and unfriendly when negotiating the contract.They were somehow helpful when talking about the logistics during the move in day arranging for free parking.Once moved in, the property manager was very unhelpful, I had small queries about the facilities and they took a lot of time to respond and sometimes grossly misinforming us. For example, I was told that I can't change my electricity provider and in the end that proved to be a lie as we could and did change our electricity provider. The stress and work necessary to always go back-forth for the smallest of things is upsetting. Given that the rent for the place is 500/week I was expecting more professionalism but I guess that's too much to ask in a city where there are loads of people willing to pay what they're asking for. Hopefully that would change once Brexit hits the property market. During my interactions with them, I can say that there are very few fairly professional individuals working at Strutt & Parker while the rest are grossly unprofessional.
5/5
TrustpilotWe bought through Strutt & Parker…
We bought through Strutt & Parker Guildford, very happy with our experience, the support we received and professional advice. Thank you Jackie! Jess & Denis
5/5
TrustpilotOur sale was full of excitement
Our sale was full of excitement, both Sarah and Fiona were constantly on the ball helping us through the maze.I highly recommend Strutts.
5/5
TrustpilotStrutt & Parker Perth Office
We used the Perth Office to sell our home after the first lock down last year. Hamish and Amy are first class. Despite the continued restrictions they were able to quickly organise the valuation, marketing and viewings. Attracted numerous viewers and received a successful offer within a few weeks of the advert going live online. Concluded the sale quickly without any issues. We would highly recommend them as selling agents for your home.
5/5
TrustpilotDealing with Strutts has been very…
Dealing with Strutts has been very concise and without fault. They have delivered on tenant within a week of going to market. I'm a happy client.
5/5
TrustpilotThank you Strutt & Parker
Thank you to Meena, Petra and all the team who worked hard and achieved a great result with a long term let for my property.
5/5
TrustpilotGreat from start to finish
Great from start to finish. Andrew and his team at Sevenoaks combine professionalism and friendliness to deliver a smooth and enjoyable property transaction.
5/5
TrustpilotTwo pensioners received 5 star service
We had really excellent service from Strutt & Parker Gerrards Cross in moving house to Chichester, after 33 years in Gerrards CrossIn particular, we would like to mention John Roberts and Anna Mincham who looked after us so well. Anna proved to be a little treasure, who never gave up, thus ensuring that a very difficult chain remained unbroken - even during her holiday!)My wife and I.both in our 70's, were extremely grateful
5/5
TrustpilotS&P were instrumental in the purchase…
S&P were instrumental in the purchase of our new house. The transaction was really well run by lead Simon Backhouse - responses were timely and constructive and once the deal was struck then a real help in guiding the transaction through to a successful close. if we came to sell then we would have to think very hard about looking further afield for an agent and their area coverage is impressive.
5/5
TrustpilotWe were really impressed with the team…
We were really impressed with the team at Strutt and Parker, as a purchaser they helped navigate our offer and negotiation. We asked for help on a couple of other aspects and it was immediately forthcoming and their recommendations of a quality that matched their own service. I hope we aren't in the market again for a while but if we were we wouldn't hesitate to instruct this team.
5/5
TrustpilotEd Church was great
Ed Church was great! Sold property quickly and without any drama. Very professional.
5/5
TrustpilotProfessional all the Way
I cannot compliment Strutt & Parker (Salisbury) enough. They were professional from start to finish. Our move was not an easy one, with a long chain and it was the sheer hard work, determination and confidence of the staff that meant we got the deal done. I would not hesitate to use Strutt and Parker again and I would definitely recommend them to anybody wanting to sell their house.
5/5
TrustpilotGina kept things moving
Gina kept things moving, reminding all parties of any matters that needed attention, so I never had to have concerns.
1/5
TrustpilotWouldnt do any work with this firm in…
Wouldnt do any work with this firm in the future. Took months to pay a small invoice for works carried out at one of their managed properties. Kept asking to change the invoice address, all squabbling between each other who's department had the authority to issue payment. Complete circus full of clowns.
5/5
TrustpilotExemplary service from Sevenoaks
Victoria, Richard and the team at Sevenoaks were true professionals, displaying great expertise and patience. First rate and thank you.
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