Trusted Agent profile · London
Verified
★★★★★
1,469 reviews across 4 platforms
25 High Street, London, SE25 6EZ
Part of Streets Ahead, see every office.
Streets Ahead's office in London, at 25 High Street, is rated 4.6 out of 5 across 1,469 reviews on four platforms, including 294 Google reviews rated 4.6.
294
Reviews on Google
This office
226
Reviews on Facebook
Business-wide
2
Reviews on Yell
This office
947
Reviews on Trustpilot
Business-wide
Every review we hold for the London office, from every platform, shown as written. First names only.
5/5
TrustpilotI have been with Streets Ahead for over…
I have been with Streets Ahead for over 5 years now. I previously wanted to l leave due to unsatisfied service. However, I was allocated a new property manager, Laura Costa, and thankfully she has changed my mind. Laura has provided excellent service ever since and I'm hoping to carry on working with Laura for many more years to come.
5/5
TrustpilotGeorge Barnes was constantly helping me…
George Barnes was constantly helping me to get a home. The team is fantastic. Thanks.
5/5
FacebookI would highly recommend Streets Ahead especially Milly Broome. They exceeded my standards and their customer level skills at it's finest. She really explained everything to us and was very helpful in my queries.
5/5
GoogleAidan was so helpful during my move! I would really recommend Streets Ahead and especially Aidan, he has been on hand to answer my questions any time of day or night.
1/5
GoogleBad at solving tenants' problems after they move in, my friend has lived in a house for three months and since he moved every week he has a different problem and they don't fix it. I don't recommend it to anyone.
Hi Vivian, thank you for bringing this to our attention. We would like to investigate this further, if you wouldn't mind sending some more details about your experience to talktous@streetsahead.info we can look into it. Thanks, Laura
5/5
TrustpilotCamz was absolutely the best
Camz was absolutely the best. Kind, understanding and extremely helpful in I and my wife getting a house in London for our first time renting.
1/5
TrustpilotUnprofessional Staff Addiscombe Branch.
We've had the misfortune of living next to a house rented out by the Addiscombe branch. When we reported problems with the anti social tenants, we got vague and unhelpful replies. The company seemed unable and unwilling to help, and the employee we were dealing with never replied. It got to the point where the neighbours on both sides of the house escalated the complaints to managers, but they were as unhelpful as the people they managed! The situation was only resolved when the tenants moved out, and us poor unfortunate neighbours had endured 6 months of misery, and sleepless nights. The agents they sent out to show the house to new renters were unprofessional, and we could hear from their conversations that they knew nothing of the area, and were giving out incorrect advice on rents and deposits. Their website says that their motto is "Nothing is too much trouble." Our experience is the opposite. We would never recommend that anyone uses this branch to rent out their property with.
5/5
TrustpilotAwesome Service!They help me get a flat within my…
They help me get a flat within my budget and that was awesome! Thanks to Maya and her team
5/5
FacebookI appreciate all the amazing Job made for Jakub, you did it really good with us. Very kind and you help us with everything. My husband and I are very grateful with you!!
5/5
FacebookGemma Greasley from the Crystal Palace branch went above and beyond to help us find a suitable place. When we thought we weren't going to find a place that ticked most of the boxes, through either Streets Ahead or other, Gemma really came through and found us an amazing place. Gemma checked a flat's details and once knowing it was suitable, called and sent through a video and we knew it was the right one and we signed up then and there. Without Gemma, we would probably still be looking. Thank you very much!
5/5
FacebookMyles was really proactive and diligent in helping me with my rental search. No BS just fast results and friendly service. A pleasure to deal with. Thanks Myles for your hard work.
5/5
TrustpilotI had a great experience
I had a great experience, Maya was very helpful, showed concern and was always ready to assist us.
1/5
TrustpilotExtremely bad service from Emma McKenzie
A really bad and poor experience from Emma McKenzie with a very aggressive attitude. Called me to chase for the rent accusing me for not paying it whereas it has been paid in full, like any other month as it goes as direct debit. Mess and chaos within a company structure, my real Property Manager "on an unexpected leave, no one knows until when". Someone manipulates with the finances and they are calling tenants accusing them of not paying the rent in full. Disaster.
5/5
FacebookGareth and Emma were so incredibly helpful with everything especially given everything that was going on in the world. I’m so happy with the level of care and support from them both.
5/5
GoogleI would highly recommend Streets Ahead to anyone who is looking for a new place. Charlie Ridge went above and beyond to help me find my new place. Great service customer service and care!
5/5
FacebookI have been with Streets Ahead for nearly 5 years now. Our property manager, Callum Hayden is brilliant, great communication and prompt resolution. The whole experience of letting with Streets Ahead has been fantastic.
5/5
FacebookGareth, was so helpful throughout! Always constant with his communication with me & my family. Because of covid-19 he was still able to show us variety of properties via virtual recordings. Which by the way showed great quality videos in wide angle showing the whole property, it almost feels like we are viewing it physically but from the comfort of our home. I also loved that they try to add some humour into it. Definitely recommend him and his team for their great & awesome work, you can count on them ⭐️⭐️⭐️⭐️⭐️
1/5
TrustpilotAvoid- horrible customer service
Avoid- horrible customer service. I have never written a bad review about anywhere but Streets Ahead have made it so easy. I have used them for my previous flat in their south Norwood branch, no issues at all. However their croydon branch, the customer service is unbelievable. Very pushy estate agent and don’t take no for an answer, don’t care attitude about everything. I would not recommend at all, I have had so many issues with my current residency with them and no help what so ever, just keep getting moved on from department to department like your begging. Don't waste your time guys.
5/5
TrustpilotThe Agent was very helpful and followed…
The Agent was very helpful and followed through to find the perfect fit
5/5
TrustpilotGreat experience! Gemma was a dream!
Great experience with Streets Ahead- they were responsive and supportive throughout the hectic business of finding and securing a new flat. Gemma especially has been absolutely fantastic! She has been with us every step of the way and really took the time to keep us updated and made me feel valued as a potential tenant. Warm, attentive and professional we couldn’t have asked for more!!
5/5
TrustpilotStreets Ahead were really supportive…
Streets Ahead were really supportive through the whole process of finding a new property to rent. It's very daunting in the current climate trying to get a property but Nailah listened to what I was looking for and brought 2 great properties, she advised me on when to offer and answered all my questions honestly throughout the process. She helped me find the prefect apartment.
5/5
TrustpilotI had such a smooth and fast…
I had such a smooth and fast experience. Enzo was especially super fast in responding and very helpful. Thanks so much again.
5/5
TrustpilotGeorge has been very helpful and…
George has been very helpful and proactive in trying to find a place suitable to my requests.
5/5
TrustpilotI received great customer service from…
I received great customer service from Pippa on a landlord tenancy renewal, plus an EPC certificate which she arranged ; I previously used Streets Ahead for selling a flat a few years ago and was very pleased with the quality of service I got then. I wholeheartedly recommend Streets Ahead for all your property needs.
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