Every review we hold for the London office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleJohann has been exceptionally helpful in finding and securing the right property based on my requirements. I really appreciate his dedication, and that of Stirling Ackroyd as a whole, in understanding both tenants’ and landlords’ needs to ensure the best possible outcome for all parties.
Siddhant · 16 January 2026
Agent replied · 16 April 2026
Dear Siddhant,
We greatly appreciate your 5-star review and the time you took to share your … More
★★★★★ 5/5
GoogleJohann has been incredible throughout our flat search! He’s sent over great options, always considering our feedback and organises viewings quickly and efficiently. He’s genuinely kind, friendly and super helpful - thank you so much.
Daisy · 26 March 2026
Agent replied · 16 April 2026
Dear Daisy,
We greatly appreciate your 5-star review and the time you took to share your experience with us. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon!
Many thanks,
Customer Care Team
★★★★★ 5/5
GoogleJohann was great. He didn’t just help us find a property, but supported us throughout the whole referencing process as well. He was always quick to reply and has good knowledge of the market.
Lucas · 16 March 2026
Agent replied · 16 April 2026
Dear Lucas,
We greatly appreciate your 5-star review and the time you took to share your experience with us. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon!
Many thanks,
Customer Care Team
★★★★★ 5/5
GoogleJasmine has been incredibly helpful throughout the entire rental process. We stayed in very close communication with her at every stage, and she always did her best to provide support and guidance. Thanks to her help, we were able to …
Carrie · 16 January 2026
Agent replied · 16 April 2026
Dear Carrie,
We greatly appreciate your 5-star review and the time you took to share your … More
★★★★★ 5/5
GoogleGreat experience with Abi ! Not only was she efficient, super flexible and professional, she was friendly and fun making the potentially stressful experience so much better. Huge thanks to Silviu and his team too. Highly recommend!
Kate · 16 February 2026
Agent replied · 16 April 2026
Dear Kate,
We greatly appreciate your 5-star review and the time you took to share your … More
★★★★★ 1/5
GoogleI had a deeply disappointing experience with this estate agent. From the moment I submitted my offer to purchase a property, I was repeatedly given misleading information. When significant issues were raised by the surveyor, the agency continued to be evasive rather than transparent. Their handling of the entire process felt highly dishonest and left me unable to trust anything they said. I ultimately withdrew from the purchase because of their behavior, and I would strongly advise others to approach this office with caution.
Adrian · 16 March 2026
Agent replied · 16 April 2026
Dear Adrian,
We truly appreciate your feedback and thank you for sharing your experience with us. Providing excellent service is our top priority, and we take customer concerns very seriously. We apologise for not meeting your expectations on this occasion. If you’d like to reach out to us at customercare@lrg.co.uk we would be happy to look into this for you.
Best regards, Customer Care Team
★★★★★ 5/5
GoogleJasmine has been so lovely, communicative & prompt with responding to queries relating to renting our next home. She’s made the process very smooth for us! Thanks Jasmine, appreciate you
Laura · 16 February 2026
Agent replied · 16 April 2026
Dear Laura,
We greatly appreciate your 5-star review and the time you took to share your … More
★★★★★ 5/5
GoogleJasmine was fantastic - punctual, professional, and made the whole viewing feel easy and enjoyable. She answered every question I had without hesitation. Highly recommend her!
Andrea · 19 March 2026
Agent replied · 16 April 2026
Dear Andrea, Thank you for your wonderful review! We are thrilled to hear that you had a positive experience with us. Your feedback motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon!
Kind regards, Customer Care Team
★★★★★ 5/5
GoogleAby-Gayle was extremely helpful and could not have done any more to help get our purchase completed in the timeframe we originally targeted. Highly recommend.
Greg · 16 March 2026
Agent replied · 16 April 2026
Dear Greg,
We greatly appreciate your 5-star review and the time you took to share your … More
★★★★★ 5/5
GoogleMy and my Husband have recently moved into a property that was first shown to us by Christina. We have had some not- so positive experiences with estate agents in the past but Christina was a breath of fresh air. She was so friendly and down to earth and especially NOT PUSHY which was something we really appreciated , almost like a friend showing you around.
There was some delays through out the process (none of which were her fault) but we could tell that she was trying her best to get them resolved. She kept us in the loop through out and was available on the phone if we needed help.
I would 100% recommend giving her a shout to help you out when looking for a property, she’s great!
Remi · 22 April 2024
Agent replied · 21 June 2024
Hi Remi, thank you for the 5* and great feedback for Christina. Its great to hear and we wish you all the very best - Claire
★★★★★ 5/5
GoogleJohann was great in finding us a great property and guiding us through the process really quickly when we needed it. Thanks so much.
Sarah · 16 February 2026
Agent replied · 16 April 2026
Dear Sarah,
Thank you for your wonderful review! We are thrilled to hear that you had a positive experience with us. Your feedback motivates our team to continue delivering … More
★★★★★ 5/5
GoogleJohann was so helpful! He made the whole process super smooth and straightforward, thank you!
Jules · 16 March 2026
Agent replied · 16 April 2026
Hi Jules,
Thank you for your kind words. We're thrilled to hear that Johann made the process smooth and straightforward for you.
Kind regards
Customer Care
★★★★★ 5/5
GoogleI have only had the easiest experience with Stirling Ackroyd. Moving from the states to London is no easy task when I can’t fly over to see flats and have a major time difference. Jasmine has not only been extremely accommodating in the face of those challenges, but also very quick to respond to all my questions. She has been so informative, communicative, and kind every step of the way.
Melissa · 26 July 2025
★★★★★ 5/5
GoogleAs a first time buyer, the purchasing process felt huge and daunting. But, Aby was wonderfully patient, flexible and reassuring throughout. We are now happily settled in our new property and ever so grateful - thanks Aby and the team! :)
Chloe · 16 March 2026
★★★★★ 5/5
GoogleJasmine was fantastic throughout our letting process, professional, responsive and genuinely supportive every step of the way. She made what could have been a stressful experience feel smooth and well managed.
Pont · 25 July 2025
Agent replied · 23 September 2025
Dear Pont,
We greatly appreciate your 5-star review and the time you took to share your experience with us. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon!
Many thanks,
Customer Care Team
★★★★★ 5/5
GoogleI’ve worked with Phil and Jack, and they’ve both provided excellent service in a friendly and professional manner. I’d happily recommend Stirling Ackroyd to any tenant or landlord.
Joshua · 27 July 2025
Agent replied · 10 August 2025
Dear Joshua, Thank you for your wonderful review! We are thrilled to hear that you had a positive experience with us. Your feedback motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon!
Kind regards, Customer Care Team
★★★★★ 5/5
GoogleWe had such a positive and friendly experience whilst looking for our new flat. Jasmine, was great she showed us a beautiful flat before it went onto the market which was brilliant. She was super responsive with any questions and concerns we had throughout the referencing process. Highly recommend finding your next home through Jasmine at Stirling Ackroyd! We’re so looking forward to moving into our new home - thank you so much, Maddy and Rupert :)
Maddy · 25 June 2025
Agent replied · 23 September 2025
Hi Maddy, thank you for taking the time to leave great feedback. Jasmine will be so happy to read this and we wish you all the best - Customer Engagement.
★★★★★ 5/5
GoogleI have used a number of local agents to let my flat, and found the service from Stirling Ackroyd to stand out. I have been dealing with James - and he gave me a confident, and as it turned out, realistic timeframe for finding new tenants. I really felt my unique circumstances were listened to and we came up with an approach that got the apartment marketed and filled quickly. Will be using them for the next set of tenants - thank you James.
Mickeykav · 22 June 2022
Agent replied · 21 June 2024
Hi there, thanks for taking the time to leave great feedback for James and the team - Claire
★★★★★ 5/5
GoogleWe viewed two properties with SA and while we didn’t end up buying from them I have to shout out Jan-Marie who was an absolute star. So knowledgeable, helpful and friendly. She really made the viewing experience seamless and if I was looking for a place again I’d hit her up in a heartbeat.
J · 16 January 2026
Agent replied · 16 April 2026
Hi there,
We greatly appreciate your 5-star review and the time you took to share your … More
★★★★★ 5/5
GooglePhilip and his team were brilliant. Pictures were taken within 2 days, property advertised by 4th day of first contact and under offer on 5th day. I don't think you can get better than that!!! well done guys! it was an absolute pleasure working with you.
Yohan · 27 August 2024
Agent replied · 29 August 2024
Hi Yohan,
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks,
Customer Care Team
★★★★★ 5/5
GoogleJade was great at helping me find a lovely flat for myself. She was very quick at setting up a viewing for me on the same day of my enquiry and during viewing knew not only everything about the flat itself but also knew a lot about the surrounding area. Ultimately she helped the experience of finding a flat be less stressful which I certainly appreciate!
Paul · 22 June 2023
Agent replied · 21 June 2024
Hi Paul, thank you for taking the time to leave great feedback for Jade. We wish you all the best in your new home - Claire
★★★★★ 5/5
GoogleJasmine has been so helpful with our search for a new flat. The viewing was one-to-one (unlike other viewings where agents will squeeze as many candidates as they can into a property!) and all my questions were answered in a timely, professional manner from the viewing through to signing the paperwork. Brilliant, friendly service - thank you!
Olivia · 5 June 2025
★★★★★ 5/5
GoogleYusuf from the team was absolutely fantastic in helping us rent our new place. From our first interactions, he was always friendly and willing to help with any questions we had and always responded promptly to me no matter when I contacted him. We had a few last minute hiccups in the week before moving in (out of the agents hands) but Yusuf quickly ensured that we understood our options and helped us move forwards quickly - can’t recommend him enough!PositiveResponsiveness, Professionalism
Helen · 25 August 2021
Agent replied · 21 June 2024
Hi Helen, thank you for taking the time to leave feedback. Yusuf will be thrilled to read your kind words! Thank you for choosing Stirling Ackroyd and we wish you all the very best in your new home - Claire
★★★★★ 5/5
GoogleStirling Ackroyd, and particularly Yusuf who managed our experience, we’re great help in what was a crazy process.
We had been looking for a flat for months with no success, Stirling Ackroyd managed to get us a place signed and sealed in only three days.
They were great help, and were great to deal with throughout this whole process.
Would highly recommend
Sam · 22 June 2023
Agent replied · 21 June 2024
Hi Sam, thank you for taking the time to leave great experience for Yusuf. Its so lovely to hear. We wish you a fab holiday period and all the best in your new home - Claire
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