Stirling Ackroyd reviews

★★★★★ 5/5

Google

Usually renting a flat is a pretty stressful experience, however not this time with Stirling Ackroyd. My girlfriend and I have recently moved into a property, the overall experience was hassle free. Can't recommend Harris enough. He was knowledgeable and confident. Worth noting that we also dealt with his Manager Jack, in Harris' absence, it's clear that communication is alive in the office.

Elliot · 3 December 2025

★★★★★ 5/5

Google

Jack worked incredibly hard in securing new tenats for our property. We have been with Sterling Ackroyd for over 2 years and the service is of a very high standard. Jack went out of his way to sort out a small issue with regards to extra keys being cut. Jack is always very polite . positive and a great communicator, which is vital in this profession. I would hightly recommend this management company, a great team over all .

Jane · 9 January 2025

★★★★★ 5/5

Google

Tom and Jack were easy, willing and communicative to work with and they successfully found new tenants for my flat! During the process I raised a small issue regarding one of the other agents, which was well received by the manager Tom, my main point of contact, and a new agent, Jack, was immediately assigned to my flat. I was very happy with how that was handled. Speaking from the perspective of a landlord I was very happy with the overall service I have had, and still am receiving.

Tilly · 17 November 2024

★★★★★ 5/5

Google

Highly recommend the Stirling Ackroyd team. We worked with Harris to find the perfect place for us. He was polite, helpful and professional throughout. We also dealt with the lettings manager, Jack who was fabulous too. Thank you!

Daisy · 3 December 2025

★★★★★ 1/5

Google

Worst rental experience. Although the agent, Ahmad was very helpful the rest of my experience as a tenant was appealing. I put a job to get fixed, a leak on the kitchen sink and mould in cupboards as a result which never got fixed despite many emails and a visit from a contractor that said the units needed replacement. The work never happened. To leave the property is still an ongoing mess, countless emails not replied and having to chase them. Paying an extortionate rent for a basic flat and an appalling service back. Avoid at all costs if you are renting.

Noel · 26 April 2024

★★★★★ 5/5

Google

Having just rented a property from this agency, I can recommend them highly enough. Jack was outstanding, from our first viewing, to the property we were lucky enough to secure. He was professional, warm and extremely proactive. We did actually have a delay in our process that was outside of the agent’s control. This was dealt with excellent communication and transparency throughout, and ultimately was overcome. Highly recommend - rare to have such a good process with an estate agent in my experience - but this was an exception.

James · 26 March 2024

★★★★★ 5/5

Google

Harris was punctual, answered all my questions and had patience with my viewing. Explained the process clearly. Thank you :)

Sonia · 16 March 2026

★★★★★ 5/5

Google

Harris was very helpful with any questions I had and made the viewing very easy 💪🏻 …

Josh · 2 April 2026

★★★★★ 1/5

Google

Great when you are looking but as soon as you sign a contract.... just.... terrible..... Held my overpaid rent for over 3 months with no legitimate reason. Tried to charge me a cleaning fee off my bond when a cleaner was never agreed apon and I had the house professionally cleaned by someone else, when I asked for an invoice of the cleaning, they just removed it from the bond deductions(clearly trying to steal 250 pounds from my bond for themselves for a service that never really happened...). Also tried to charge me 150 pounds for holes in the walls and a literal power socket coming out the wall when that was already there when I moved in. Every email with Moesha made me feel extremely belittled.

Arash · 26 January 2024

★★★★★ 5/5

Google

I wouldn't normally write a review for an Estate Agent. However, Stirling Ackroyd went above and beyond to help me. They were really accommodating to allow me to see a property at a time/day that suited me. Their online process for references and deposit was super easy. When we we did run into a couple of issues caused by myself, Jack and Ahmad were extremely understanding and resolved my issue in a timely manner. I would highly recommend!

Louie · 25 February 2024

★★★★★ 5/5

Google

Great experience. Big thanks to Harris for being so helpful & professional throughout the viewing process & answering all our questions.

Chantrea · 16 February 2026

★★★★★ 5/5

Google

Finding a place to live in London in 2023 on your own is a harrowing experience, but Jack at Stirling Ackroyd completely turned around my painful experience of the previous 3 months searching and dealing with estate agents who were the opposite of helpful to put it politely. Just as I was giving up hope Jack helped me to get an offer together quickly hours after a property came on the market, he then communicated super fast every step of the way so that I never had time to worry and there was no need to chase as he always contacted me first. Once the offer was accepted he was then super helpful with arranging everything from viewings to liasing on the sale of a few items from the previous tenants. After what started as a painful and frustrating search this ended up as the most enjoyable and friendly experience I've ever had after 10 years of renting in London. Jack is a true asset not just to the Estate Agent profession but to humanity! Such a lovely, genuine warm person. Thank you Jack & Stirling Ackroyd for restoring my faith in London living :)

Carli · 27 December 2023

★★★★★ 5/5

Google

Harris was really helpful and professional. The viewing was arranged short notice, on the same day, which was really appreciated.

Neil · 16 February 2026

★★★★★ 5/5

Google

6 months ago, I was in the unfortunate position of having only a month to find a new place to live for me and my family. I came across a couple of flats from Sterling and decided to call them. Their detail and customer focused approach to finding the right property for us was nothing short of outstanding. I can’t stress enough how happy we are with our new place. They even followed up after we moved in to ensure we were satisfied with the property and if any improvements were needed! Thank you to Sterling, and Ahmad Wain in particular, for going above and beyond. Giving the housing crisis situation in London, Sterling have provided a sense of calm and reassurance. Would not recommend them and Ahmad highly enough.

George · 27 November 2023

★★★★★ 5/5

Google

6 months ago, I was in the unfortunate position of having only a month to find a new place to live for me and my family. I came across a couple of flats from Sterling and decided to call them. Their detail and customer focused approach to finding the right property for us was nothing short of outstanding. I can’t stress enough how happy we are with our new place. They even followed up after we moved in to ensure we were satisfied with the property and if any improvements were needed! Thank you to Sterling, and Ahmad Wain in particular, for going above and beyond. Giving the housing crisis situation in London, Sterling have provided a sense of calm and reassurance. Would not recommend them and Ahmad highly enough.

G · 27 November 2023

★★★★★ 5/5

Google

Harris was super friendly and easy to deal with when arranging inspections and looking for our next rental

Petrus · 16 February 2026

★★★★★ 5/5

Google

Ahmad was very helpful and accommodating in our search to find a new place in London. Unfortunately the property we were after was already let, so we ended up renting through another agency (just because there are few properties that met our criteria), but I would recommend Stirling Ackroyd, and Ahmad in particular, to anyone looking for a place to rent.

Viktoria · 22 September 2024

★★★★★ 5/5

Google

We had a great experience finding and renting our new home with Stirling Ackroyd. Jack was friendly, efficient and great to work with, everything was done in a timely manner and he was always on hand to answer our many questions. We would certainly recommend working with Jack and Stirling Ackroyd!

Lizzie · 17 November 2024

★★★★★ 5/5

Google

We had such a great experience finding a new property to rent with Stirling Ackroyd! Jack was amazing, he was very friendly and approachable and was clear and transparent about everything from the get go which made the whole process run very seamlessly. We are so pleased with our new flat and would highly recommend

Alice · 25 July 2024

★★★★★ 5/5

Google

Ahmed is a genuine man! Not only did he take time out of his schedule to ensure my families needs were met, he showed nothing but patience. He made such a big family decision feel comfortable, and we thank him for that.

Ali · 16 January 2025

★★★★★ 5/5

Google

Jack Colbran went above and beyond for my partner and I during our moving process. After having a few negative experiences with renting in London in the past Jack was like a breath of fresh air- he really made us feel like he was on our side. This guy is an asset to your company- his natural born charisma will take him far in life. 5 stars isn’t enough!!

Cliff · 25 August 2023

★★★★★ 5/5

Google

Thank you so much Jack who was super helpful in my recent flat search. From start to finish he made the process positive and stress-free. He really knew about the market was genuinely invested he was in helping me find the right place. He listened to what I wanted, gave great advice, and was always quick to answer any questions I had along the way. Thank you Jack!

Holly · 29 March 2025

★★★★★ 5/5

Google

Aimee and the team were totally professional from start to finish. The entire process was seamless and they provided help and guidance throughout to achieve the best price in the shortest time. Sold in three days, closed in three months I could not wish fore more. You can't go wrong with this Stirling Ackroyd team.

Simon · 26 May 2024

★★★★★ 5/5

Google

Harris was extremely helpful, providing informative and professional support throughout.

Isaac · 24 November 2025