Every review we hold for the London office, from every platform, shown as written. First names only.
★★★★★ 1/5
TrustpilotPoor quality of brand new buildings
As it's been already said, it looks great on the outside but I'm afraid the property's quality is really poor. I have been living in a flat built by Berkeley in North London since 2019 and have been facing many issues along the way. Here are some of them: 1. garage flooding due to light rain 2. falty entrance door lock 3. popping noisy floor 4. leaky wall paint over the kitchen sink 5. leaky paint on cabinets right under the kitchen sink 5. wall dampness and mold (reported by neighbour) 6. intercom and IP guard (reported by neighbour) 8. lack of hot water (and hence heating) multiple times.
DFB · 13 December 2021
★★★★★ 2/5
TrustpilotLooks great on the outside but cut corners on quality
New development of houses, looks great from the outside. However, we felt that Berkley have compromised on quality of the work and have cut corners to save money their end, very thin walls in the house with no sound proofing. Still ongoing snagging issues; no drainage in the garden resulting in a boggy marsh and awful roofing with rubble falling into the inner membrane. Slow at responding to these areas of concern with no plan from there side yet of how they will address these problems.
Charlie · 27 November 2021
★★★★★ 1/5
TrustpilotWoolwich Arsenal
Living in a property South of London, Woolwich Arsenal. Just after approximately 6 years of property being built the outer facade had to be repaired due to poorly built balconies. A brick from the 13th floor has fallen to the ground. Imagine if someone was walking past and it hit them... fortunately, no one was injured. Anyways, the solution was made to fix an extra layer of cladding covering the balconies to prevent further accidents. It took them around three months to fix the panels on the brickwork, despite it being rather slow for work done, they (or the contractors) left a huge mess afterwards. They have failed to properly clean the balconies and the outer windows were left dirty with grime and dirt from construction and scaffolding.Before buying think twice. What kind of quality building this is if the bricks starting to fall?
Roman · 8 November 2021
★★★★★ 1/5
TrustpilotBerkeley took everything from me.
2 years ago I lost all my possessions to fire. Every keepsake from my past, every photo of relatives who had passed away (including my parents), every toy my young children had ever owned, everything that could ever remind me of my past.All due to what was found by the London Fire brigade to be numerous missing and faulty parts of the fire safety systems.To this day Berkeley are fighting tooth and nail to not accept liability for what the London fire brigade and an independent report conducted shortly after, have both said was their fault.We live with the wreckage that their shoddy workmanship created. Think hard about whether you’d like to risk doing the same.
Maria · 4 October 2021
★★★★★ 1/5
TrustpilotI was a resident of Richmond House
I was a resident of Richmond House, Worcester Park, that burned down in 2019. The fire that started in one end of this Berkeley group built block of flats spread to the other end in about 15 minutes. An independent report confirmed that a lack of cavity barriers was the main reason for such a rapid spread of the fire. However, after more than 2 years of discussions, Berkeley group lawyers deny any responsibility on the part of their client. Such audacity to deny any responsibility. So be careful with this builder.
Thrishantha · 2 October 2021
★★★★★ 5/5
TrustpilotHigh quality residences.
High quality construction; different size blocks are very attractive; site beautifully laid out (trees, gardens, lawns, open spaces, main entrance); provision of all kitchen appliances most welcome; basement parking served by lifts is excellent. Visitor parking, unfortunately, is substandard (lacks flexibility, sensitivity, realism).
R · 11 September 2024
★★★★★ 5/5
TrustpilotI had an issue with my shower only…
I had an issue with my shower only giving extremely hot water and no cold. I notified the concierge and was contacted promptly by KyrieshaHiscocks. She immediately apologized for the problem and sent a very competent Plummer (Loris) to fix it. What can I say-JOB DONE! I was very impressed with the efficiency, courtesy and professionalism of this response. Exceeded expectations!!
YA · 11 September 2023
★★★★★ 1/5
TrustpilotNot willing to help at all
I’ve been in contact several times to obtain some documents. I’ve been told “no you should call this number instead”, and given a new number. I’ve called three different numbers, and ended up on the first again. I’ve then been given three different email addresses where I’ve been told I would receive help, but I just get an auto reply back, with the standard “we’ll get back at you as soon as possible” line. I’ve even called several times and been promised that someone would call me back, but no one ever does! Even reached out on Twitter, but after establishing contact and explained what my issue was, it went complete silent! It has been several months, and a lot is at stake, but still nothing! I’ve never in my entire life experienced such bad/lack of customer service.
Iron · 12 August 2021
★★★★★ 1/5
TrustpilotI was asleep in bed in the flat I…
I was asleep in bed in the flat I bought from Berkeley when the fire started. 20minutes later it was gone and I was outside in my dressing gown with my 4 and 6 year old in their pyjamas.The fire brigade's report said it was due to missing fire stops. Berkeley still have not admitted liability.Do not buy anything from these cowboys. Not unless you want to risk losing everything or be stuck with a flat you can't sell.
Maricarmen · 1 October 2021
★★★★★ 5/5
TrustpilotThe Berkeley Group.
The Berkeley Group have been great throughout the process of buying our new house.The sales team of Adam and Harry are a real credit to company, they have been superb.The house that we bought has lots of quality fittings that you wouldn’t find elsewhere.If I could find fault, it would be having to pay an extortionate amount to have the patio extended whilst they were already laying the standard one.And not installing a washing machine and tumble dryer in the price.But aside from these two gripes, they have been great.
Wayne · 14 July 2021
★★★★★ 5/5
TrustpilotSuch a great first time buying experience!
As a first time buyer, I was nervous about buying my property but everyone at St William - from the Sales team to Customer Services - have been absolutely brilliant. The whole process was seamless and I was regularly kept up to date with the progress of my flat. I was never made to feel like my questions were a burden, no matter how small it was. Now that I’ve been living here for almost 2 months, I can say that I’m so glad I chose them! My flat is absolutely perfect, just what I was hoping for!
Tammy · 12 April 2021
★★★★★ 1/5
TrustpilotThe most dreadful developers on this…
The most dreadful developers on this planet with absolutely zero consideration for existing neighbours while they destroy their health and damage their homes while putting up their fish bowl glass apartments!Do not buy one of their homes unless the entire construction site is complete as living adjacent is a real nightmare and has continued for 5 years or more! Absolutely no consideration for local residents..Too many lies and distortion ....it is all about the cash!!!
Jonathan · 8 February 2022
★★★★★ 4/5
TrustpilotRecently purchased a Berkley apartment…
Recently purchased a Berkley apartment and my wife and I are very pleased with our new home. The specification is of a high standard and the apartment is located in an excellent position by the River Thames. The Berkeley purchase process is not the easiest to negotiate and with moving house being a very stressful time, it could have gone either way, but all eventually ended well. Thanks go out to the local Berkeley customer relations team that help us through.
Ronald · 4 March 2021
★★★★★ 4/5
TrustpilotPurchaser From Singapore - South Quay Plaza
I purchased a property at South Quay Plaza legally completed in late 2021. I must commend that the customer service team led by Rob Marcia, fronted by Shaan Raghavan have been exemplary. As a foreign investor from a commonwealth country like Singapore, it will be helpful if more road maps are illustrated & communicated thoroughly to the purchasers to prepare them for the tedious legal process towards the last 5-8 months before legal completion are being served on the purchasers. Otherwise, it would have been hair pulling for any relatively inexperience investor to undergo.
Nan · 3 March 2021
★★★★★ 1/5
TrustpilotAVOID
Once they have your money they don’t care. Forget about snagging they will cut corners and just keep delaying work (only have 1 handyman who covers the whole area). Been nearly 3 years and they are still delaying things being rectified. Disgusting.
Amy · 16 August 2024
★★★★★ 2/5
TrustpilotSales people who tell you anything
The house and grounds are actually really nice. Sadly, the parking isn’t. When I moved in, I noticed lots of cars parked on the road, which looks awful and is a pet hate of mine. I was told not to worry as these were 48 hour visitor spaces. Move in. Cars still there. I call to complain and basically, they can’t enforce the rule. I told them that it was basically misleading customers and not being honest. Weeks later, nobody has come back to me. I don’t mind, but I hate being lied to. Make sure you find out the facts before purchasing. Sales people just tell you anything.
Alex · 17 February 2021
★★★★★ 1/5
TrustpilotAwful Design/Layout.. Not built with human life in mind
I'm lucky enough to rent a flat built by Berkley Homes. Whoever designed it thought it was a good idea to position the bedroom in the car park with a full length window and put a public bench directly in front of it. I can't open my windows as there is constantly someone smoking on the bench. I could go on all day about the long list of faults with the whole block. The whole thing is an appalling design and badly built. It's absolutely freezing too.
Jessica · 28 January 2021
★★★★★ 5/5
TrustpilotAbsolutely delighted with our new home…
Absolutely delighted with our new home in Chiswick, West London. The quality of service and quality of finish were/is first class! Thank you Berkeley Group and the team!
DH · 4 October 2021
★★★★★ 5/5
TrustpilotExcellent design and quality home
Excellent design and quality home. Friendly and professional team. A lovely and easy new home journey. Thanks Berkeley Home.Mrs SZE Highwood Village Horsham
Aidan · 11 June 2022
★★★★★ 5/5
TrustpilotIt has been fantastic
It has been fantastic, any issues have been promptly resolved, special mention to Damian from management
Diego · 3 March 2023
★★★★★ 5/5
TrustpilotGreat experience
All the process leading to completion was done in a timely manner, sending regular updates and keeping us informed of the progress.The completion and handling of the keys was flawless with a great introduction to the flat appliances.The response to the snagging survey was helpful and covered all the issues raised. I will strongly recommend them.
DF · 5 October 2023
★★★★★ 5/5
TrustpilotTo be honest
To be honest, as a first-time homebuyer, I can say that from the very initial viewing to handing over and moving in, it was very smooth and professionally managed by The Green Quarter team. The built quality and the amenities are unmatched. Lots of green spaces are a plus.
Syed · 1 March 2024
★★★★★ 4/5
TrustpilotExcellent sales experience and good…
Excellent sales experience and good communication up to completion. I love my apartment. Some snags that have taken a while to rectify and some things, for example, EV Charging, not ready yet. Communication since completion has been variable, some people have been truly excellent, others less so. Builders onsite are very courteous and the good communicators have been very kind and helpful. The planting in the development is beautiful.
Mrs · 8 July 2022
★★★★★ 5/5
TrustpilotFull of Confidence in Berkeley
Berkeley can provide us a confident about the date of property completion and handover, and we can make better arrangement about the financial matters.Besides, staff communication is excellent and can offer a helping hand to us whenever necessary.In general, the experience is very good.
Edward · 13 May 2024
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
