Every review we hold for the London office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotMy wife and I were excited about the…
My wife and I were excited about the prospect of buying our new home at Hareshill in Crookham Village, however the increased interest on mortgages made the sale of my cottage very challenging. We had many views but nobody followed through with an offer for months, although we were mortgage free our potential buyers were not. The customer liaison person at Hareshill acted with great sensitivity to our situation while also balancing a professional approach to targeting BH’s sales. We wish to commend her even though she is no longer with BH.Following our eventual success in completing the purchase on our new BH property we have been delighted by the ongoing support and attention from the on site liaison team, they have been excellent and have on occasion gone beyond what I would expect in terms of support.
Maurice · 30 June 2024
★★★★★ 1/5
TrustpilotBought a dream, living a nightmare
Excellent pre-sales but once things started to go wrong they blamed the contractors and never saw anything through to the end. As a result, I now have a cracked worktop which they won’t fix, yellow residue all through my bathroom, am on my third floor, have door handles which don’t match and windows which don’t close. Additionally, the garage door breaks down every couple of months and their design means my windows can’t be cleaned. The most disappointing aspect of all of it is how dismissive they are of problems and their lack of accountability. Would not recommend.
Gavin · 29 June 2024
★★★★★ 5/5
TrustpilotQuality build and professional customer…
Quality build and professional customer service. Special requests were readily agreed. Choice of carpets, tiling, kitchen colours. House feels solid and substantial. Snags dealt with quickly. Nothing is too much trouble for customer service at this development.
Chris · 12 December 2025
★★★★★ 1/5
TrustpilotStanmore Place is a disaster
Shoddy construction with terrible timber cladding and paving. The car park is riddled with structural dampness.
Jonathan · 22 May 2026
★★★★★ 1/5
TrustpilotPoor quality builds
I purchased a home built by the Berkeley Group at the Acer apartments in 2022. We have had issues from the moment they delivered the building. The main entrance door to the building keeps breaking down during the winter. The intercoms have not worked for the entire building in 4 weeks and they have malfunctioned many times before that. We currently have a huge issue with damp rising from the ground in the basement and all the doors they installed in the basement broke shortly after completion. Multiple pipes are leaking. The elevators have been out of service multiple times. Some neighbours have never had their heating work due to poor quality microbore heating systems that simply get stuck. The list goes on. Very disappointed.
Iago · 30 April 2024
★★★★★ 5/5
TrustpilotAnother outstanding customer service…
Another outstanding customer service throughout the recent purchase with Eden Grove Berkeley Home. Smooth and immediate response and communication at every stage. Even after compketion👍.
KSF · 14 February 2026
★★★★★ 1/5
TrustpilotSales good, rubbish aftersales
Everything done by the sales team was good, but it was only good up until that point, once they have your money they don't really care anymore. Customer service response time is slower than the NHS. Though let's be honest, if you can afford one of these homes you should be able to afford to fix any problems that come with the home afterwards, right? Right??
Yao · 19 November 2024
★★★★★ 5/5
TrustpilotSales Teams (Luru) provide supportive…
Sales Teams (Luru) provide supportive action during purchase process. I appreciate on that.
Pinocchio · 18 May 2026
★★★★★ 1/5
TrustpilotA ZERO star for Berkeley!
A ZERO star would be appropriate for Berkeley Group. Living in Cassini tower is a NIGHTMARE so far. We’re living the worst experience of our lives! Poor finishing, lousy management, poorly installed appliances and the worst communication skills we’ve ever seen. We’ve been without running hot water for days with no explanation or justification of any sort. I would never deal with Berkeley again and certainly not recommend them to anyone.
Hannah · 14 August 2024
★★★★★ 5/5
TrustpilotI just bought a property in Kingston
I just bought a property in Kingston. A lovely experience and a lovely apartment. I found the sales team very effective and professional. I would definitely recommend St. George's to any one who wants to buy an apartment. Reiss was very supportive in handling matters concerning the apartment I bought.
Rilwan · 5 October 2022
★★★★★ 5/5
TrustpilotWe bought a lovely new flat on…
We bought a lovely new flat on Highcroft Development in Wallingford. The whole process was superbly handled by the team. It’s a great place to live - not just a flat.
Mick · 10 December 2025
★★★★★ 5/5
TrustpilotImpressed by the quality of the…
Impressed by the quality of the building works. The customer service was also very good.
Jason · 16 April 2026
★★★★★ 5/5
TrustpilotBuilt to live in comfortably
Impressive service first from the sales team and then on going support from other teams.
Nino · 16 April 2026
★★★★★ 5/5
TrustpilotExcellent quality and outstanding services from Berkeley Home Cranleigh Team
The Sales Office gave detailed information about the property and provided necessary assistance during the purchase process. The customer services team also provided outstanding and prompt responses to my queries and concerns. The quality of the property is excellent with all high grade appliances.
LK · 22 July 2025
★★★★★ 1/5
TrustpilotConcerning criminal activity in the…
Concerning criminal activity in the area; Security and management do not address or do anything about the growing issue. Residents are left to deal with the situation on their own.
NESHFLIX · 5 December 2025
★★★★★ 1/5
TrustpilotAVOID - poor homes and rude manager
Houses were built to poor standard, I have experienced no end of problems since moving in. When I raised this, Customer care manager was incredibly rude. Such a shame as their houses are not cheap. AVOID AVOID AVOID. I wish I could go back and avoid this dreadful company!!
Sarah · 19 August 2022
★★★★★ 5/5
TrustpilotHighly Recommended Developr
I recently had the pleasure of engaging with the Berkeley Group for a property investment, and I must say, the experience was exemplary. From start to finish, they demonstrated a commitment to quality, professionalism, and customer satisfaction.The communication throughout the process was outstanding. They kept me informed at every stage, addressing any concerns or queries promptly and efficiently. This level of transparency instilled confidence and made the entire journey smooth and stress-free.
James · 5 June 2024
★★★★★ 5/5
TrustpilotVery good client team but Riseam Sharples Law is extremely unprofessional
Everything is good, especially the client management team. But, the recommended solicitor firm Riseam Sharples is a nightmare. They didn’t provide any ontime qualified service at all. Didn’t reply emails more than a month, after the exchange finished for two months, they sent an email to ask for all legal documents because they CANNOT find them.......
Clarendon · 27 May 2021
★★★★★ 5/5
TrustpilotGreat experience
Great experience, team, houses
Youssef · 19 June 2026
★★★★★ 5/5
TrustpilotExceptional service from start to finish
Great customer service right from the initial conversation through to post-completion. Special thanks to Rizwan Ahmed and Grace Wong for all the extra effort they put in. Exceptional work from both; I couldn't have wished for a better experience. I would definitely recommend buying a property with Berkeley.
Alex · 3 August 2022
★★★★★ 5/5
TrustpilotProperty purchase experience
Overall purchase experience with the Berkeley Group is good. Property quality is good. Customer service team is professional with prompt respond every time when help is needed. I will recommend to the one who is looking for new build property. Berkeley will provide a tailor-made solution to you.
Steven · 1 July 2022
★★★★★ 5/5
TrustpilotGreat experience from beginning to end …
Great experience from initial enquiry through paperwork and completion and ending with a seamless move in. Berkeley is amazing - it’s people make the difference!!
Bernadette · 17 April 2024
★★★★★ 1/5
TrustpilotI had a very disappointing experience…
I had a very disappointing experience with Berkeley Living at Foundry Yard.
Danielle · 12 April 2026
★★★★★ 1/5
TrustpilotSpecific on how they handle management fee
Their partnered management firm, Centrick has ridiculously raised the management fee. It was estimated of £485 per annum during legal completion. However, I was billed £1,215.4 and further revised to £850.5 per annum after huge reaction from the local community. Even £850.5 is a 75% increase from the estimation. Do we have inflation of 75%??? Berkeley should get involved because this makes Berkeley a suspect of providing incorrect information for the sales. They are selling a new built, which is 63% more expensive then my house, in same development advertising £689 per annum management fee. I'm not sure if all Berkeley development has same issue, however, this is an active dispute with Centrick at the moment.19 Oct - no feedback from Berkeley other than the fact that the relationship manager directed me to customer support....
F · 19 October 2023
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
