Spencer Munson Property Services reviews

★★★★★ 5/5

Google

My partner and I were very impressed with the level of customer service from Spencer Munson. In a city where the majority of letting agents provide little to none of this, Spencer Munson have restored our faith. We had a tight turnaround time from securing our flat to moving in, and Anni, Carol and Sharon were all extremely helpful and attentive in helping to move things forward as expediently as possible. Would highly recommend.PositiveResponsiveness, Professionalism

Emily · 20 June 2020

★★★★★ 5/5

Google

Highly recommend Spencer Munson to anyone looking to let their property. We were first time landlords and, after meeting with a few letting agents, Spencer was by far the most informative and helpful. He is hugely knowledgable and has given us invaluable advice along the way. We’ve had a great long term tenant and the whole process has been faultless. The team at SM are efficient, friendly and professional, and the service they provide is excellent.

Charlotte · 25 October 2024

★★★★★ 5/5

Google

Spencer Munson were my letting / managing agent for 6 years for a house I rented out in South Woodford, London. I then instructed them to sell my house in 2021. As my letting / managing agent, I always felt I was in safe hands, and Spencer Munson (the owner) went above and beyond on several occasions to resolve issues, and ensure both myself as landlord was well represented and advised, and that my tenants were happy and well looked after. His colleague Mark on the sales side of the business provided an excellent, friendly, professional service when selling my house. I would recommend this company for their extensive local knowledge, and personal, friendly service. Many thanks Spencer, Mark and team!

Caroline · 16 April 2023

★★★★★ 5/5

Google

We have just moved into a property let through Spencer Munson and so far we have no complaints at all... the whole process has been extremely smooth. A special mention to the very helpful Anni in management and the Star of the Show for us - Nathan. Professional, accommodating and helpful beyond belief - Thank you so much Nathan!!!

JAY · 20 June 2020

★★★★★ 5/5

Google

Tara was so helpful when helping with my sudden change of rental home, I couldn’t have managed it without her, thank you so very much Tara

Jane · 24 March 2024

★★★★★ 5/5

Google

I can't recommend Spencer Munson highly enough - they have stood out amongst the agents I have been in touch with during my flat search. They are highly responsive and also contact me regularly with thoughtfully-tailored suggestions. Shout out to Nathan, who is an absolute star, though all the Spencer Munson staff are great and well-trained.PositiveResponsiveness, Professionalism

Samantha · 25 August 2020

★★★★★ 1/5

Google

Rented from them from 2019 to 2021. What an incompetent bunch. We showed up to sign our contract at a sign set by them no contract in sight and no one could find it. After sitting there for 30 minutes we decided to leave. 10 minutes later got a call from one of their agents screaming at us saying we need to figure out when we would sign. Brought this to the owner Spencer as such unprofessional rubbish. He did absolutely nothing. Ready to move out and because of their incompetence the owner lost out. We could have directed them but they had the evidence and we weren't going to tell this incompetent bunch how to do their job. Rot from the head.

Curlene · 16 April 2023

★★★★★ 5/5

Google

Given our experience of previous estate agents, my partner and I found Spencer Munson (the South Woodford branch) to be very accommodating, efficient and friendly. I work irregular hours and often find it difficult to manage the contact needed with a move. I asked to channel all communications via email (calling in only when needed) and the team obligied completely. There were very few problems/complications, all in all we are very happy. In particular, I would like to recognise Sharon and Maxine for their work and help with moving us into our new home. Thank you both and keep up the good work.

Thomas · 21 June 2018

★★★★★ 1/5

Google

If I could give zero stars I would, I strongly advise anyone considering Spencer Munson Property Services to look elsewhere. My experience renting a one-bedroom flat through them was an absolute nightmare, and I wouldn't wish it on anyone. Firstly, the staff at Spencer Munson are completely incompetent and seem unable to communicate effectively between themselves. I received conflicting information from different staff members regarding a leak in the property that took months to resolve. This issue forced my partner and me to sleep in the living room instead of our bedroom for an extended period, which was incredibly stressful. When it came to maintenance, the situation only got worse. The flat we rented was poorly built, and when we reported issues, they sent out workers who were clearly unqualified to handle the repairs. It was evident they had no idea what they were doing, which only prolonged our discomfort. To add to the chaos, the agency has a habit of sending emails to all tenants, even when the information only applies to a select few. This level of laziness is astonishing and reflects their overall lack of professionalism. Their communication is abysmal; they rarely answer their phones and seem to pick and choose when they feel like doing their job. The unprofessionalism doesn't stop there. Spencer Munson himself is incredibly rude and dismissive. Dealing with him and his staff cost us our peace of mind. A male staff member from the South Woodford branch even used a key to enter our property for a viewing, despite us instructing him to knock first & he was told we were ‘no longer living there’, the Loughton branch then tried to wash their hands of the incident, blaming the South Woodford branch for the breach of privacy. Upon moving out, the landlord and the clerk tried to take nearly £1,000 from our deposit. Thankfully, they weren’t rewarded this due to a third party adjudication, but the fact that they attempted to take such a large amount shows their true colours. They will try their best to keep your deposit, so be prepared for a fight, Spencer Munson himself also told me over the phone “you won’t win the cleaning fee, from what I’ve seen” I in fact did win and they weren’t awarded the amount that was requested, not even half of it. I’d attach pictures but honestly no need, this review alone should make you stay very far away.

Parisse · 25 September 2024

★★★★★ 1/5

Google

Coming from someone who has worked in customer service my whole life, the woman I spoke to on the phone was incredibly rude and kept interrupting me to the point where I couldn’t get a word in edgeways, super condescending. Even the way she answered the phone was so unprofessional

Peter · 24 March 2024

★★★★★ 1/5

Google

THEY ARE NOT RETURNING TENANTS DEPOSITS Unfortunately after 2 years of renting a property, the contract stipulates that they will advice vacating tenants within 10 days of their deposit refund. I have heard from others that are still waiting 3 months since leaving a property under SM. We actually had a bearable experience with SM and they look after 20-30 flats under the same ownership. The deposit email doesn't even reply or acknowledge your email so today and 2 months on we've got nothing. When I call the staff (who i don't blame for this debacle but have no choice but to quiz) they have been told to direct you to the email but theres no name behind it. BE VERY CAREFUL HANDING ANY MONEY TO THEM AS THEY ARE NOT RETURNING DEPOSITS.

Drip · 21 June 2019

★★★★★ 5/5

Google

I can't thank Spencer Munson enough for all their support and professional service in helping me to find my gorgeous flat. I would like to thank the South Woodford branch, in particular Annie and Sharon for their 5 star assistance and support, and Anni (Loughton Branch) for her quick and helpful guidance. Can't thank you guys enough!

Malika · 21 June 2019

★★★★★ 5/5

Google

Excellent Service from Spencer Munson especially from Mark, Tom and Anni. First time landlord and could not fault the level of service we have received. Managed to find tenants within a week! Had various viewings in a short space of time. Renting or Buying a house can be stressful, but the team at Spencer Munson made the whole process as pain free as possible. Thank you really appreciate it!! :)

H · 20 June 2020

★★★★★ 5/5

Google

I’m so grateful for the excellent services and professional support received from all the staff at Spencer Munson. Extremely reliable, trustworthy and knowledgeable people. Always there to help.

Mohammed · 28 April 2024

★★★★★ 5/5

Google

Spencer Munson and team have been managing my property for over 8 years and have been efficient and helpful, sorting out all of the tenancy issues I couldn’t deal with due to being overseas. As well as all of the day-to-day, they found reliable tenants and even take care of any legal requirements too, a pleasure to deal with!

Claire · 16 April 2021

★★★★★ 5/5

Google

Annie valued our property in Chingford a while back and I can't recommend her enough. She was extremely professional and honest and able to answer all of our questions.

Tania · 24 March 2024

★★★★★ 1/5

Google

**AVOID AT ALL COSTS** Shocking level or service and an even worse level of communication. I have been palmed off and even told that it's MY job to chase them to do their job... Even had someone turn up unannounced while I was renting with them, and then lied to and told I was informed when I was not! I had to constantly chase to get my deposit back from them and then was hit with extremely excessive charges (nearly £300 to clean a small 2 bed flat after it was left immaculate!!) Currently have a pending complaint which has fallen outside of their procedure - AVOID

Nick · 16 April 2022

★★★★★ 5/5

Google

Excellent service. Quick to respond, professional and helpful advice. Thanks to the team at Spencer Munson, appreciate the help you have given.

Julia · 24 March 2024

★★★★★ 1/5

Google

Unprofessional and extremely rude. I don't actually even think they know what they are doing. I have never been asked questions they do by other estate agents on the first call made to them, just to arrange a viewing. Look for other agencies that have the same property. Do not use this one!

Muhammed · 21 June 2018

★★★★★ 5/5

Google

They have been managing my property since 2011 and I have had no issues . Spencer is wonderful and his team are brilliant. Amanda keeps on top of all my accounting queries , Annie my letting queries and the company as a whole are brilliant.

Kalpana · 16 April 2021

★★★★★ 1/5

Google

Renting with Spencer Munson was a frustrating experience from beginning to end. 1. When we first put a holding deposit to rent our flat we were told we had to get dozens of documents together, including mortgage statements from parents and a contract from a future job, all in the space of 5 days. We were threatened that they would keep hold of our deposit when these documents took longer to gather despite the issue being out of our hands. 2. The fees they charged for referencing, renewing contracts etc were astronomical. Thankfully the change in law in England should now prevent them from exploiting future tenants in this way. 3. Communication regarding repairs etc is very poor. When we moved in in the height of summer there were signs telling us not to open windows with broken handles. Only after chasing them on multiple occasions over the course of months were they repaired, leaving us to live in greenhouse conditions in the meantime. We had to beg for other issues such as dangerous floorboards and rusted fittings to be repaired and chase them at every juncture to make sure it happened. When there was a major leak at the property we were not reimbursed for any costs incurred from not being able to use rooms in the flat and having builders equipment drive up our electricity bill for 6 weeks. 4. They planned to increase the rent during our tenancy - coincidentally just after the law changed to stop them charging unnecessary fees to tenants. Obviously, communication regarding this was extremely efficient (in contrast to their usual slow/absent responses regarding repairs etc). 5. Finally, when it came to checking out we were again charged extortionate fees despite leaving the flat in a better condition than we found it. The report from the checkout inspection was not communicated to us for the best part of a week, and we were then told by email that would have deductions even though the only issue on the report was 2 blown lightbulbs. ("The landlord will be proposing deductions from your deposit. We are currently arranging quotes for the works required and will come back to you in due course to propose a settlement of your deposit." Staff were not able to what the deductions were for or what the cost would amount to, and I was told that the email I was sent was a generic one sent to all tenants checking out - which indicates that they take deductions from literally every tenant regardless of the state of the property, which frankly seems like fraudulent practice. After escalating the issue the staff member suggested the charges were for professional cleaning (which had already been done) and other issues that were already addressed. Finally they decided that the charges were only for the lightbulbs, which they did not allow us to change ourselves, instead deducting £50 for calling a handyman out to do it, on top of the £100 check out charge (the reason for which has never been clear). Despite what they said in the email they did not approve the charges with us prior, leaving us in a position where we just had to accept the situation in order to get our substantial and much needed deposit released. All in all, I’m glad to not have to deal with them any more. I’m sure that Spencer Munson is just the product of the dysfunctional property rental market in this country and the well established industry of letting agents fleecing tenants for all they're worth. I've had much better experience renting with other agents in the past however.

Nida · 20 June 2020

★★★★★ 5/5

Google

Spencer Munson has managed a property for me since 2011 and in that time they have been utterly fantastic. They have to deal with very awkward tenants on a regular basis but in my dealings with them, I've found them to be efficient, fast acting and very experienced. I have experienced awkward tenants in the past and some appear to take things out on the management company by writing poor reviews rather than being able to recognise their own failings. It is a shame when this happens as my experience of them is very positive indeed. I have no hesitation whatsoever in recommending them.

David · 21 June 2019

★★★★★ 1/5

Google

Appalling customer service and they don't really care for tenants once you have rented the property. Dishwasher at the property broken for 3 weeks and nothing is happening even after repeated complaints. Also had power issues in the property and we have been without power at home but they have not taken this seriously. They just don't listen...! But when it comes to putting a charge they will chase you like anything but doesn't listen to your complaints. Avoid..!

Anurag · 21 June 2019

★★★★★ 1/5

Google

After paying our holding fee on a beautiful home to rent we were then subject to two weeks of conversations, being put on hold and royally messed around only to be finally told someone else moved in to the flat we signed for.  Rude and unprofessional service form the letting agents. Our fee was returned but why was it ever taken in the first place; there is no value in taking money from us and calling it a holding deposit if youre not going to honour it. Sad news all round.

Amie · 21 June 2018