5/5
GoogleRenting from Scott city has been a superb experience. James was very helpful durning my viewing
Trusted Agent profile · London
Scott City Residential London reviews
★★★★★
60 reviews across 1 platform
122 Newgate Street, London, EC1A 7AA
Scott City Residential's office in London, at 122 Newgate Street, is rated 4.7 out of 5 across 60 reviews on 1 platform, including 60 Google reviews rated 4.7.
Reviews
Every review we hold for the London office, from every platform, shown as written. First names only.
Google5/5
GoogleJust started renting from Scott city and I have to say that they were so helpful through the whole process. The property was immaculate and an all round amazing property. The diligent and extremely friendly young man of James Hendle who showed me and my partner around the property, assisted us through the process and will be recommending him to my friends if they are looking for a property
1/5
GoogleAvoid this agency at all costs. They are working with incompetent landlords like ours who wasn't doing repairs for 2 years and after the end of the tenancy he has been unlawfully refusing to return the deposit to us for more than 28 days, saying he needs to bring the flat up to the market, ignoring the fact that it is his own fault that he wasn't doing it in the due time. No help from Scott city, even though his actions are undoubtedly against the law and the contract. All they do is respond: 'We don't maintain this flat!' We were left without hot water for three weeks during winter time as well - all thanks to that landlord. Avoid.
1/5
GoogleAvoid this agency at all costs. They are working with incompetent landlords like ours who wasn't doing repairs for 2 years and after the end of the tenancy he has been unlawfully refusing to return the deposit to us for more than 28 days, saying he needs to bring the flat up to the market, ignoring the fact that it is his own fault that he wasn't doing it in the due time. No help from Scott city, even though his actions are undoubtedly against the law and the contract. All they do is respond: 'We don't maintain this flat!' We were left without hot water for three weeks during winter time as well - all thanks to that landlord. Avoid.
1/5
GoogleIn early 2015 Scott City rented the flat downstairs from me to a woman as tenant and with her as a "permitted resident" on the tenancy was an otherwise homeless man who was deranged and frequently had violent outbursts in the stairwell, banging a big stick on the stairs and wall and shouting foul language. I don't know what Scott City does re taking up references on people before renting to them, but it doesn't appear to have been effective given that Scott City allowed a violent, mad, stinking tramp to move in. The man would be violently banging and shouting in the stairwell for a long time during these outbursts, not just the time it takes to walk down the stairs. I was on occasions unable to go out when I wanted to because the man was having a violent outburst in the stairwell - so I was trapped in my flat until he had finished and left. I was always very scared using the stairwell in case I met him. I was wedging a chair against my front door whenever I was in as I was really scared of this crazy old tramp. Apart from the violence and disturbance and fright, the stairwell absolutely stank all the time he lived there. He was eventually asked to leave the flat, but the woman he was living there with was allowed to remain - and he then continued hanging around outside our building, sitting just watching the building for hours on end, and trying to get inside whenever he could - and it is clear he is indeed a tramp as he often slept the night outside our building. The woman tenant he was living with would over the road to talk to him, and it was eventually discovered she'd been sneaking him back to stay in the flat with her whenever no-one was around to see. I contacted Scott City to ask them to do something about this but was horrified when they responded basically telling me I was a liar because their tenant had told them the tramp wasn't hanging around outside the flat - when he was, every day and every night! Scott City would not accept what I said and would not do anything. Scott City is allowed the woman to remain even though they had been placed on notice that her being there meant the tramp hung around most of the time outside the building and often tried to get in. A little boy who lived in the building was scared to go out because the tramp was always there. I too was scared and felt my safety was at risk from this deranged violent character constantly around our building, watching our building, watching all the residents coming and going, and trying to get in. I eventually had no option but to go to the police, and in July 2016 the police managed to remove the tramp from the area. At that time, the woman's tenancy was then terminated by Scott City - something that in my view a responsible letting agent would have ensured happened much sooner. Scott City found these people, as I've said goodness knows whether they took up any references before allowing a deranged violent tramp to move in. Scott City basically called me a liar in what I was telling them during some of 2015 and seemed unconcerned about the threat to the safety of the residents of the building. Consequently, I would not recommend Scott City to anyone - especially if you are a landlord, beware because your flat could be occupied by a drunken violent stinking tramp like the flat below me was.
5/5
GoogleI've rented property from Scott City over several years now and always found the service exemplary. The guys in the office are always helpful and willing to listen even if I've had concerns that weren't strictly speaking within their brief. Recently I purchased my own apartment through them and they handled what could have been a challenging transaction with their usual professionalism. I think it's very apparent that this is a family run business who really care about their clients.
5/5
GoogleI have dealt with Scott City Residential for a number of years and I have always found their service to be excellent. All the staff members in their office are friendly and thoroughly professional in their dealings. I would not hesitate to recommend them to anyone who is considering to use their services for letting, renting, selling, buying or management of property.
5/5
GoogleRented an apartment with Scott City for a year and throughout my tenancy they were very helpful, quick to respond to my emails and calls and generally nice people. Had no problems prior to moving in and they returned the deposit very quickly after the move out. I’d definitely recommend this agency.
5/5
GoogleScott City were a breath of fresh air to deal with - it's a small team who are so down to earth and friendly and not remotely pushy. This positive and hassle-free experience is exactly what we needed after a lot of stress with another, much larger chain of estate agents!
5/5
GoogleA smooth and effortless renting process. Every query and question was answered by James Hendle, who was a kind and polite guide throughout. So far no complaints, would recommend very highly.
5/5
GoogleI would like to give special gratitude for Ms Janette Winyard. She was rally helpful and availabe during whole process.
5/5
GoogleI have used Scott City Residential to rent in the City of London. Excellent friendly service, smooth transaction and always responsive. They have a very good steer of the property market in the City and this helped greatly in my search. Recommend!
5/5
GoogleI have used Scott City for approximately 11 years. They are extremely professional, knowledgeable and efficient at what they do. Good people that are easy to deal with. I can't recommend the team highly enough.
5/5
GoogleThe best agency we have ever rented from in London - quick and friendly service, continue to sort out maintenance issues quickly despite C-19.
5/5
GoogleWe both rented a flat and purchased our first home through Scott City - both experiences were fantastic. Cannot recommend highly enough.PositiveResponsiveness, Quality, Professionalism, Value
5/5
GoogleThe best agency we have ever rented from in London - quick and friendly service, continue to sort out maintenance issues quickly despite C-19.
5/5
Googleexcellent service, very friendly and efficient. Have always been good at communicating with me and going above and beyond to address any issues that need sorting. highly recommended
5/5
GoogleWe have been working with Scott City Residential for the last few years now, and they have always provided a top class professional service finding good tenants and managing our properties.
5/5
GoogleHave used Scott City now for several years with no complaints. Excellent team and excellent service. Highly recommended - several of my clients now use them too.
5/5
GoogleExcellent, professional and friendly service here especially when you need to leave items with them when attending the local court.
1/5
GoogleThey do not communicate with you honestly but simply stall you when you make an offer in writing
1/5
GoogleThey do not communicate with you honestly but simply stall you when you make an offer in writing
5/5
GoogleExcellent service, always received prompt replies from staff, made the letting process smooth - would definitely use again
5/5
GoogleHonest people. Friendly. Very helpful. Good knowledge of the Barbican. And available outside of 9 to 5 whilst transaction underway.
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