Trusted Agent profile · London
★★★★★
1,796 reviews across 2 platforms
Finsbury Circus House, 15 Finsbury Circus, London, EC2M 7EB
Savills's office in London, at Finsbury Circus House, is rated 4.1 out of 5 across 1,796 reviews on two platforms, including 22 Google reviews rated 4.2.
Every review we hold for the London office, from every platform, shown as written. First names only.
5/5
TrustpilotSavills is great for London renters
Vivian, our property manager, did an amazing job handling any issues during our tenancy, answered any questions we had, and managed all the necessary communications with our landlord.
Feedback is an invaluable reminder of the things that are important to our clients, Lee. So thank you for taking the time to review our performance. I am delighted your experience of Savills was such a positive one.
5/5
TrustpilotGreat experience with Savills Stamford
We had a very successful and enjoyable experience working with Victoria, Charlotte and the whole Savills Stamford team in the sale of our home. They did an excellent job from the start with pricing, marketing, coordinating viewings and, very soon after, managing the bidding process. Once we had accepted an offer, Victoria and the team worked very hard to manage the process to exchange and completion, diligently following up with the buyer's agent and solicitor to ensure that the chain was moving and working closely and cooperatively with our solicitor when needed. Everyone at Savills was friendly & professional. We highly recommend Victoria and Savills Stamford to anyone looking to sell their property.
Thank you for taking the time to review our service - feedback is always incredibly helpful. I’m delighted that we met/exceeded your expectations, and it was a pleasure to work with you.Regards,Victoria, Charlotte & Savills Stamford
5/5
TrustpilotSavills - the right estate agents to choose
On appointment you meet or are advised of the team that will be looking after you. Nothing was ever too much trouble. The experience of the company meant they knew who the right buyers were. They worked hard at synchronising everything so my purchase went welll too. The sale and purchase went very well due to very good management
Thank you for your lovely review, Sue. It was a real pleasure being able to help you and hope you enjoy the new home.
5/5
TrustpilotSale of flat
I recently exchanged on the sale of my flat with the assistance of savills mayfair with the help of Claire Reynolds who is head of that office and Kitty Halley also from that office. Kitty was my point person and Claire was always there to assist me as well should I need some re assurance. Having this "team" with me was very calming and efficient - and I can say that the team were faultless and I have been working in the property world for many years as an advisor to clients so that is saying something. As my day to day contact I found Kitty to be :Efficient Compassionate Always available and if not able to answer would always call me back Honest and she had the ability to tell me as things were rather than say what I may have wanted to hear Extremely hard working In short I'm not sure I could ask for more from the whole agency experience - Kitty was a tremendous person to have on my side and I would not hesitate to recommend her to anyone. Perfect service !
Thank you for your kind words and for taking the time to post a review. I’m delighted you are pleased and that we were able to achieve such a successful outcome on your behalf.Regards,Kitty and Claire
5/5
TrustpilotProfessionalism at its best .. 5 Star for Savills and Aziz
We moved in from dubai - and where looking for a home.Savills was highly recommended by a friend.Aziz from Savills was the one who was with us from start to finish explained the process and extended all the help needed to find the best home according to our liking. Aziz definitely is an asset to Savills in the way he deals and gives utmost importance to client needs. And Also the portfolio of houses Savills had was not available with my others.We are so glad we chose Savills and we had Aziz with us to help us throughout. We will definitely use Savills in future for all our property needs in London.Thank you Aziz and to Savills.RegardsMohammed
It was our pleasure, and thank you for your kind words. Please do not hesitate to contact us in the future, we will be happy to help.Regards,Aziz
5/5
TrustpilotSam Ing - Performance Review
Sam Ing was a very good rep, did an amazing job following up with the landlord, and catered to all my needs and requests. I answered the majority of my calls on the spot and all my questions.I would definitely recommend him for future businesses 100%.
Thank you so much for your review, Ruy. It's much appreciated. If you need anything further please don’t hesitate to contact us.
5/5
TrustpilotSavills - House Sale - Great team, amazing service
Savills, especially Becky and Natasha, but supported by the whole team, have done a great job selling my house. With a few bumps along the way and delays in the chain, Becky has always been proactive, supportive and pragmatic to keep things moving forward. Has provided in depth and robust information to support decisions needed, and has made - what can sometimes be a stressful process - as easy as possible. Earned every penny and well worth it! Thank you Savills !!(Tunbridge Wells)
Thank you so much, Sam. You've been wonderful to deal with and we're so happy you're happy.Regards,Becky, Natasha and the TW team
5/5
TrustpilotV professional service
Mary from Savills was incredibly helpful and responsive throughout the process and we couldn't recommend her and the Savills team more highly.
Thank you so much for your review, Nick. It's much appreciated. If you need anything further please don't hesitate to contact us.
5/5
TrustpilotWe are extremely lucky to have worked…
We are extremely lucky to have worked with Ms. Sue Trybus as our estate agent. She is very professional and hardworking- we appreciate it greatly. She even sometimes emailed us very early in the morning and late at night to help us. She put a lot attention to detail and communicates with vendors effectively- she has also given us very helpful advice.Overall, we are very happy due to the service which Ms. Sue Trybus has provided for us. Ms. Sue Trybus is my highest recommendation.
Thank you very much for such a kind review, it was a pleasure to work with you and wish you all the best for the future.Regards,Sue
5/5
TrustpilotThank you
Fiona has proven to be a capable, experienced and efficient manager. Whenever we have needed advice or assistance, Fiona has always responded even beyond the working hours. I highly recommend Savills and publicly thank Fiona Withers for her tireless motivation to work and to the client.
Feedback is an invaluable reminder of the things that are important to our clients, Gianluca, so thank you for taking the time to review our performance. I am delighted your experience of Savills was such a positive one.
5/5
TrustpilotWe had careful guidance from the start…
We had careful guidance from the start as to how to improve the appearance of our home which after 34 years had been well lived in. Equally well thought through was the selling price and the filtering of genuine clients which resulted in offers from all but one of them. Can't fault Savills the whole way through.
Thank you, Maria, it was our pleasure. We know that moving house can be a difficult time so it’s great to hear that we made it that little bit smoother for you.
5/5
TrustpilotI have just completed the purchase of a flat, with Stephanie Dang's assistance
I have just completed the purchase of a flat in London, and Stephanie Dang was the Savills' representative who acted on behalf of the company and the Seller.From the very beginning in February, Stephanie was most helpful, attentive to my requirements, and always able to answer my questions.Stephanie kept me informed of the progress of my bid and then my purchase, by email and by phone, and liaised also very helpfully with my Solicitor.Finally she helped arrange a smooth handover on completion. As I live currently overseas, there were extra issues for me, but Stephanie handled everything with good humour and competence.A very professional member of the Savill's team
Thank you, it was our pleasure. We know that moving house can be a difficult time so it’s great to hear that we made it that little bit smoother for you.Regards,Steph
5/5
TrustpilotTom Willing is fantastic
Tom Willing has been fantastic, and I'm delighted he was the agent for a flat I bought in May 2022. I was focused on one property, but Tom made sure I compared the market by looking at other options, and this was appreciated. The 'making an offer' process wasn't stressful, and I felt very comfortable based on Tom's professionalism. Tom's replies to emails have always been thoughtful, complete and progress the purchase. I was a complicated buyer, an overseas resident wanting to purchase a flat for personal use (not BTL). Not a typical transaction. Tom suggested both a specialist mortgage broker and a local solicitor, and both have delighted to no end. The broker locked in a 5-year deal at a ridiculously low rate whilst managing the approval process patiently. The solicitor's attention to detail and thoroughness made me wonder about the recovery they make, given they charge such a modest fee. I have worked with others in these fields before - none are like those Tom suggested. The deal would have fallen over had Tom not suggested both of these people (after my efforts objectively lacked grunt). Tom's invaluable experience and focus on successful outcomes is something you don't find often. The experience with Tom and Savills, in general, has been excellent, and I now understand why the company has the reputation it does.
Thanks Chris, really appreciate this. It was my absolute pleasure.Regards,Tom
5/5
TrustpilotDuring Rental Period
My review is based explicitly on my interaction with the Savills team during the rental period. We have worked with Ritesh over the last year, and he has been phenomenal. Very responsive and also a great mediator between us and the landlord. There were some issues with our flat that the sales team did not take care of before our rental started; however, Ritesh was on top of it once we moved in.
5/5
TrustpilotSale of Flat in Battersea
We worked with Tessa on the sale of our flat and she was great. Her and the team made it very quick and easy to get the property on the market and were very diligent in communicating with us throughout the process. They got us a good offer incredibly quickly. Tessa really came into her own during the conveyancing process where she was always available and did a fantastic job of shepherding the sale process along. We would definitely recommend Tessa and the Savills team.
We really appreciate your kind feedback. We are very pleased we were able to help and wish you all the very best for the future!Regards,Tessa
5/5
TrustpilotCould Not Be Happier!
I just wanted to say that by far Paige Ford MARLA is the best! She was so thorough and genuinely such a lovely person! I was nervous about the whole process and put my mind at ease instantly as she expressed so much knowledge about the area and made every step of the way flow just right! She was very inclusive and with detail was able to answer all of my questions at every point! I highly recommend her and all the staff here. Ali was also very helpful! They really put your mind at ease. Know that you are in good hands with trustworthy efficient staff.
Thank you so much for your review, it is much appreciated. If you need anything further please don’t hesitate to contact us
5/5
TrustpilotWe would like to express our joy…
We would like to express our joy fullness to thank Mahesh Lakhiani for the extended support towards finalizing the deal. The deal went very smooth and successful. He was extremely generous and very professional. He explained us everything in advance so that there are no delays or issues before move in. We acknowledge that he is very dedicated and loyal to his work and organization. We wish him all the best to do better in life .KUDOS :) Thank you Mahesh for all your help and support. Regards, Kuunal Kakaaiya and Nielam Thackur.
Thank you for your lovely review. I am so pleased to have been able to help you find a new home and I wish you all the best.Regards,Mahesh
5/5
TrustpilotExcellent service
Excellent service. We placed the property on the market with two agents; Savills were much more professional and had far superior particulars and website. They took notice of our instructions and produced the best offers. We asked for offers over a figure and Savills produced them; the other agents appeared to ask for offers in the region of our figure and their offers were all under the figure we sought. I would use Savills again and recommend them to others. David Broomfield is very professional and a delight to deal with.
Thank you for your lovely words! It was great to work with you and I am pleased to have been able to assist. I hope to work with you again in the future.Regards,David
1/5
TrustpilotDemonstrated poor integrity and subpar customer service
Very poor customer service, they did not act with integrity or professionalism. Neither branch nor head office attempted to rectify the situation either. All in all, a disappointing experience as a prospective tenant.Do not recommend this agency.
Thank you for sharing your feedback. We are very sorry to read about your experience and to hear that you felt our service did not meet the standards of integrity and professionalism we strive to uphold. We would appreciate the opportunity to look into this matter further and better understand what went wrong. Please contact us directly at via email: socialmedia@savills.com with more details of your experience so we can investigate and work towards a resolution.
5/5
TrustpilotMy experience with Saviils and…Yato was a pleasure
My experience with Saviils and particularly with Yato was always responsive and professional. She is a clear communicator who always found a solution to a problem if something needed service. It was a pleasure to deal with Savills and I look forward to working with them again.
We really appreciate your kind feedback, Peggy. We are very pleased we were able to help and wish you all the very best for the future.
5/5
TrustpilotOven repair
Had speedy response to my problem and repair now done only some 36 hours after reporting it. Excellent service.
We are so pleased that everything worked out successfully for you, Mr. Welton. Thank you for providing us with an update and for taking the time to review our service.
5/5
TrustpilotVictoria Short of Savills, Stamford
My experience with Victoria Short of Savills, Stamford exceeded all my expectations. Disappointingly, the seller and our solicitors, were not prepared to put their full weight behind enabling me to purchasing a property in Rutland showing no sense of urgency. In fact, apathy and incompetence best describe the purchasing environment. Not perturbed, Victoria swiftly identified the strengths and weaknesses of those involved and formed a strategy of imposing relentless pressure on all fronts - realising that this was the only way forward. This strategy and her communication skills, both in the spoken and written word, coupled with her ability to quickly identify the best way forward in addressing each and every obstacle, and they appeared endless, gave her all the opportunity she needed to demonstrate her brilliant communication skills. Her dominance was so impressive that all parties seemed only prepared to move, in any meaningful direction, on her say so. Without Victoria at the ‘helm’ the process would have become so protracted the sale may well not have come to fruition for their were many times when I had lost all patience that my willingness to move forward was waning. I cannot thank Victoria enough for her performance. She can feel justly proud of her efforts for she has demonstrated that she is an extremely valued asset to the Savills, Stamford team.For completeness, I should point out, apart from her outstanding professional competence, she has a delightful and vivacious personality - always smiling and always looking on the bright side.Thank you Victoria.
I am so grateful for your lovely review. Moving to a new home can be very stressful, especially when not all parties are cooperative. I am glad to have been able to help you and hope to work with you again in the future.Many thanks,Victoria
5/5
TrustpilotWell worth considering
Anthony, Kelly and Felix were all a pleasure to deal with. I'm a landlord with over 10 years experience and all those mentioned were professional, responsive and helpful in my dealings with them. In particular, Anthony conducted seven viewings on a single packed day and I received an email from him the next morning with four offers over asking, presented in a digestible format with his thoughts on each - the first time anyone has taken the trouble to do this. Also, he doesn't call you "mate" and chew gum, which is a bonus!
Thank you kindly for your positive review; we are delighted you were happy with the service and subsequent result on your investment. We value your business, appreciate the kind sentiments and hope to repeat our successes for you on your next dealing with Savills! All the very best from the entirety of the team here and wishing you an excellent continuation of the year ahead.
5/5
TrustpilotI recently used Savills to sell my house
I recently used Savills to sell my house. Jon Lacey was my primary contact and he was excellent. Prior to getting an offer he kpt me well informed of progress including feedback on all viewings. When we had an offer made he was proactive in handling it and negotiating an improved offer which I then accepted. Best of all, during the sale process after I accetpted the offer he remained very active,chasing progress and keeping me well informed. Without doubt the best individual estate agent I have ever dealt with
I really appreciate you taking the time to leave a review. I know that moving can be a very stressful time so I was glad to be able to help!Regards,Jon
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Savills's London office has 1,796 reviews across two platforms: 22 on Google, 1,774 on Trustpilot (across the whole business).
Savills London is rated 4.1 out of 5 across all 1,796 reviews, and 4.2 out of 5 on Google from 22 reviews.
Savills London, Finsbury Circus House, 15 Finsbury Circus, London, EC2M 7EB.
