Trusted Agent profile · London
★★★★★
1,796 reviews across 2 platforms
Finsbury Circus House, 15 Finsbury Circus, London, EC2M 7EB
Savills's office in London, at Finsbury Circus House, is rated 4.1 out of 5 across 1,796 reviews on two platforms, including 22 Google reviews rated 4.2.
Every review we hold for the London office, from every platform, shown as written. First names only.
5/5
TrustpilotA great service from Tami Falzon at…
A great service from Tami Falzon at Savills. She was always very professional in her dealings with tenants, other agents and contractors. Her support was invaluable in securing a positive outcome to our recent issues with the apartment above. It was a pleasure working with her
5/5
TrustpilotSelling a house in a pandemic
Selling a house in a pandemic was never going to be easy but Charlie, Ryan and other colleagues did everything they could to help and support us through the process. They were endlessly attentive, hard-working, helpful and thoroughly professional. We would absolutely recommend Savills.
Thank you. Selling a home can be a difficult experience and we always try our best to make the process as smooth as possible. We are delighted you are pleased.
1/5
TrustpilotUsed Savills Telford branch gentleman…
Used Savills Telford branch gentleman called Travis customer service awful doesn’t reply to emails or calls left with bad taste in mouth very pressured into them taking our deposit which should be used for damages which there weren’t
5/5
TrustpilotReview for Harry Briggs Reeve of Savils
Savils are the agents for my landlord and the agent I’ve been dealing with is Harry Briggs Reeve.It has been a pleasure dealing with him concerning my retirement and surrender of my farm tenancy. I have found him to be fair open and honest with me throughout all the dealings concerning this transaction
5/5
TrustpilotSavills were fantastic dealing with the…
Savills were fantastic dealing with the sale of our property. Richard Brooks we cannot thank you enough for your help and just so professional. All the team were amazing with any questions etc. We have purchased through Savills and most certainly would deal with them again. Thank you.
5/5
TrustpilotHelpful
Helpful, positive outlook, always polite and resourceful. The agent even helped me clean the sink in the flat before a new tenant moved in which was over and above her duties.Also the tenants like her as well, which is important.A pleasure to work with
We’re so pleased that everything worked out successfully for you. Thank you for letting us know and for taking the time to review our service.
5/5
TrustpilotExcellent sales and rental departments
I have now been involved with Savills in the rental market and the sales market. Both are equally good and run very well by management with a great team to follow.
Thank you for taking the time to review our service - feedback is always incredibly helpful. We are delighted that we met your expectations.
5/5
TrustpilotPicked up the phone and then sold my…
Picked up the phone and then sold my house. I knew how long it would take and how much it would cost. GreatThe help finding a solicitor who efficiently handled the paperwork was a bonus
Thank you for your lovely review. It was a real pleasure being able to help you and if you need anything else please let us know.
5/5
TrustpilotHouse sale
We would like to commend George Hill on overseeing a successful and professional sale. Always very quick to raise and answer questions, explain any issues, and a pleasure to work with. We would fully recommend.
Thanks for the review, Tim. We really appreciate it - and very happy that we could have helped you.Regards,George
4/5
TrustpilotWelcome relief!
After a distinctly average experience with one of their competitors on a purchase that fell through, our experience with Savills (and Millie in particular) was a welcome relief. Professional, pragmatic & strong communication helped close out a relatively swift new home for our family.
Thank you for going to the trouble of posting a review. All feedback is greatly appreciated and helps us maintain the level of service our clients expect and deserve.
4/5
TrustpilotTireless Support
Throughout a lengthy and complicated sale - first Brexit issues, then Covid 19 restrictions - the Savills negotiators gave excellent advice and personalised support: in particular, during the final stages of completion, when their extensive professional experience ensured the successful outcome. Highly recommended.
Thank you, it was our pleasure. We know that moving house can be a difficult time so it’s great to hear that we made it that bit easier for you.
5/5
TrustpilotSale of my Property
Excellent professional friendly service
Thank you, Paul, it was our pleasure. We know that moving house can be a difficult time so it’s great to hear that we made it that little bit smoother for you.
5/5
TrustpilotAlex and Caroline stuck with the…
Alex and Caroline stuck with the process through ups and downs and gave considered advice. Not an easy time to be selling a home, and all a bit of an emotional wrench, but all round they made the process as painless as possible.
2/5
TrustpilotShame on you
The support from Savills during our rent period was ok. However we have just been withheld 10% of our rent deposit return because of two small issues. No understanding or flexibility for moving out during a lockdown period. Shame on you Savills!
We are sorry to hear of your experience, if you'd like could you email further information to socialmedia@savills.com in order to investigate further?
1/5
TrustpilotTerrible experience
Terrible experience. We were renting a flat, and we had to chase them constantly. They didn’t provide a check in inventory, and the flat had not been cleaned at all. They didn’t come to the check-in, and nobody answered phones or emails for days.
It’s very disappointing to hear about your experience. We take feedback extremely seriously and are keen to find out more. If you’d like to, please email further information to our Director of Client Relations, Carole Bratt, at CBratt@Savills.com so we can investigate this?
5/5
TrustpilotFound our dream home thanks to Morgan Bowen
Found our dream home thanks to MorganAfter a lengthy house hunt and endless calls from estate agents around SW London, we finally met Morgan. Our saviour. Morgan wasn't just polite, assertive and wise. He was also...a legend. Cheers to you, Morgs.
Thanks Hermione, and thank you so much for your review, it is appreciated. If you need anything further please don’t hesitate to contact me.Regards,Morgs
5/5
TrustpilotFirst time auction seller
First time auction sellerAs the Executor of my later Mother's Estate I decided to sell her home by auction. Savills guided me through what was for me an extremely emotional and difficult process with professionalism and understanding. I attended the auction and was extremely impressed at Mr. Coleman Smith's (the auctioneer) expertise and skill which achieved a far better result than I had dared to hope possible. I would certainly recommend Savills to anyone thinking of selling a property at auction.Peter Norman
1/5
TrustpilotWaited 40 mins out in cold on Saturday…
Waited 40 mins out in cold on Saturday morning and none of the savills staff turned up. Called sevenoaks branch took them 20 mins to find their property on their own website. In my view Savills the worst eastate agency company in this country .
Hi, we're sorry to hear this. Please can you email further information to our Director of Client Relations, Carole Bratt, at CBratt@Savills.com so we can investigate this? Thank you.
5/5
TrustpilotGreat experience!
Great service from start to finish from the team that ‘showed’ the house to potential buyers to the negotiator who made sure we got a great deal and a smooth pathway to completion. Highly professional, knowledgeable and friendly team.
We really appreciate your kind feedback. We are very pleased we were able to help and wish you all the very best for the future.
5/5
TrustpilotHouse buying with Savills
The staff that handled the sales was absolutely brilliant. She addressed my concerns and responds promptly to enquiries, I couldn’t have asked for more , she was God sent considering two previous disappointments with two other agencies.The other colleagues at Savills were very helpful and responsive .I will always recommend Savills
5/5
TrustpilotSavills, Beaconfield
Richard Sharman from Savills in beaconfield was brilliant from our 1st meeting and taking us around a house that became our 1st home. Couldn’t speak highly enough of him and everything he did to secure our home. Highly recommend to anyone looking purchase a home.
Thank you for your kind words and for taking the time to post a review. We are delighted you are pleased and that we were able to achieve such a successful outcome on your behalf.
1/5
TrustpilotMy worst nightmare!!! Avoid at all costs
I figured getting a very expensive brand new 2015 flat in prime central London would be an excellent way to get a flat where everything "just works". Moving from period property, I was after the refreshing chance of not having to constantly refurbish and repair.But I had one enormous error in my judgement, I picked the worst real estate agency in human history. Not only did they have the immense nerve to go on and on about how detail oriented they are, but they have basically done nothing at all to make sure anything in the flat actually works.From heating systems, to lights, to vents to electricity, to the cheapest furniture you've ever come across poorly installed, to damaged floors and furniture without furniture pads, everything that could possibly go wrong with this purchase, it did go wrong, and how. No instructions, manuals, or guides for most of the essential systems.Prior to move in, I've explicitly made several requests and alterations, and they went as far as to pick on my money and in my name without asking me at all about what I want, even though I was paying for it. Then they have the immense nerve to tell me now that the work requested has been complete, it can't be changed. I understand the logistics, but the nerve on these people is fantastic and beyond incredible, they literally take you for an idiot no matter how many millions you throw their way.All for an incredibly steep premium. Their agents are fortunately still responsive, but unfortunately they seem to be completely useless and as devoid of material and information.
5/5
TrustpilotGreat service from Tami Falzon at…
Great service from Tami Falzon at Savills. She always responds quickly to my emails and messages. She arranges contractors when required and has been a great voice of experience with recent dealings with my tenants. I'm delighted she manages my property for me.
1/5
TrustpilotSHOCKING SAVILLS
Looks like I'm not alone in my experience with Savills. I'm yet another tenant, having to fight tooth and nail to have my security deposit returned. They are working in cahoots with The Derwent Group, who are equally as shoddy.Avoid these businesses like the plague.
Savills endeavours to give the best possible service so we would like to address any concerns you have. Please email your contact details and further information to LettingsCustomerServices@savills.com so that we can investigate.
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