Savills London reviews

★★★★★ 5/5

Trustpilot

Always excellent efficient run service…

Always excellent efficient run service for maintenance issues at my property in Wrecclesham.. As it is an old building there are certain issues that sometimes require the attendance by experts whether it be pest control or plumbing and heating and savilles have always treated me with consideration especially my direct contact Deanna Alddis… many thanks … kind regards Simon West

Simon · 18 July 2024

★★★★★ 5/5

Trustpilot

Property management

I have been with Savills for many years. Over the past 6 years Gus Young has managed my property resulting in smooth and trouble free tenancies. I have had happy tenants while my property has been well maintained and kept in very good condition. I feel reassured knowing that any issues with the property will be efficiently and professionally resolved by Gus.

Anne · 12 June 2024

★★★★★ 5/5

Trustpilot

Savills Waterloo Lettings

I’ve dealt with Laura Bushell and Mark Fell in the Waterloo lettings office of Savills for several years now, and have always found them unfailingly helpful and knowledgeable. I wouldn’t hesitate to recommend using them either as a landlord or a tenant.

Gill · 2 March 2022

★★★★★ 5/5

Trustpilot

Amar Ashton was extremely helpful…

Amar Ashton was extremely helpful during a very lengthy sales process. Amar did all that she could to resolve questions and support all parties move during a complex situation. She really made the difference for us in the move we made.

Richard · 11 April 2022

★★★★★ 5/5

Trustpilot

James Eastaway from the Stamford branch…

James Eastaway from the Stamford branch of Savills provided exceptional levels of service.From arranging safe and secure visits to properties we were interested in all the way through the negotiation and sales process James was first class.Thank you James, you are a real asset to Savills estate agents.

GC · 7 January 2021

★★★★★ 5/5

Trustpilot

Excellent all round

Alicia and her team are the best agents I have dealt with. They are detailed, caring, thorough and actually have some care for you as a client. It has been a pleasure dealign with them though the sale process.

RR · 13 July 2022

★★★★★ 5/5

Trustpilot

Savills have looked after my property…

Savills have looked after my property for 5 years before I took it back. The team were great from Richard and Ailsa to Sarah and Blake. They have always gone over and above to help me navigate being a landlady until I got back into my flat. I will miss their support and advice.

Dr · 15 October 2024

★★★★★ 5/5

Trustpilot

Always great service.

I always find Sandy and the team at Savills to be incredibly helpful and a pleasure to deal with. All the team have a great deal of experience and really make the process go smoothly, and always help out in any way they can. 100% recommend.

Emma · 8 June 2021

★★★★★ 5/5

Trustpilot

Help when most needed

We recently were about to change over our tenants in early October. Unfortunately at end of September our apartment was flooded after a storm along with several others in our block. As an absentee landlord Savills really helped us with getting access, liaising with tenants and helping us with the freeholder for repairs

Neil · 29 October 2024

★★★★★ 5/5

Trustpilot

Property Manager Experience

My experience throughout my one-year Savills mamanged tenancy at Television Centre has been nothing but professional and positive. Especially my property manager Lauren Sullivan has been incredibly fast to reply to any queries and assist with any issues that came up. Her tone was very friendly and I always felt taken care of. You will be in good hands.

Moritz · 17 August 2023

★★★★★ 1/5

Trustpilot

Don't rent a property management by Savills

Remember! Do rent a property under Savills management. I lived in a new build flat in Colindale London under Savills management for 1.5 years. The check-out report claimed even one dust and one hair. It is totally doesn't make sense. In this 1.5 years with poor management service provided by Savills, Water always suspended. The staff occupied my parking space.Nobody follow-up my review just said passed to client service....that it!Now I need to go through TDS to dispute my deposit. I will not recommend any friends use any Savills service.

Freddy · 20 March 2023

★★★★★ 3/5

Trustpilot

[Resolved] They don't uphold their legal obligations.

Staff were really helpful at the beginning, giving us all the information we need to make a reservation. However, we ended up cancelling the reservation during a 14-day cooling off period. The development is 345 Park Place.This was over 45 days ago, and we still don't have our refund back! They simply don't uphold their legal obligations! Think a thousand times before engaging with Savills in any shape or form.--UPDATE: For full transparency, I have sent them further information about my case to the email they provided below on 14th of March 2023--UPDATE (moved the rating from 1 star to 3 stars)They did get in touch with me and established a direct connection between me and the builder, which resolved the problem quickly and I have received my refund.

Yahia · 15 March 2023

★★★★★ 5/5

Trustpilot

Nice and helpful

I really appreciate Jess Exley, who had helped me a lot during my flat hunting process. I intended to get a flat before arriving UK. Jess was patient enough to answer all my questions and provided useful information before I made my decision.

Becky · 12 November 2021

★★★★★ 5/5

Trustpilot

Flawless service.

At the risk of making this review sound like a cliché, this is what perfect customer service feels like. The entire rental process was an order of magnitude better than what we could have expected - Savills have really thought it through to perfection. Thanks Georgina & the team!

Mykola · 29 June 2020

★★★★★ 2/5

Trustpilot

Important information disclosed during property purchase

I completed a flat purchase in City Centre of Bristol a year ago. Savills were the agents. Unfortunately I have been left with bitter feelings about this purchase as the agent was trying to rush things and kept getting frustrated when I was asking reasonable questions about the property. What has disappointed me the most, is that 1. When I was shown the flat and had been given initial information, I was falsely informed about the ground rent and leasehold remaining years 2. The agent failed to inform me about a very critical piece of information, the fact that there was a high pending charge for the flat, in regard with big damage occurred in the common heating system during the previous years. During the purchase I was constantly asking information that as it's proven now, were kept from me because they were related to this big hidden cost. I regret backing off on this one, due to the Savills agents' pressure and now it is a cost that although it's still big and unexpected, it would cause me excessive lawyer fee as well if I decide to dispute. But my point here is that the agent, put a lot pressure on me and none to the lawyers of the seller to provide correct information and I feel played. 3. The agent never showed me the whole development and was obviously ignorant of a lot of the facilities and the existing tenants' association which could have helped to answer lots of my questions (or probably deliberately avoided to bring too much in light) . They seemed good enough to show someone around the property but held or shared none of the important information. As a buyer, this is critical attitude that I would look for to an agent. Savills just don't feel trustworthy for me and I would not be choosing to work with them in future if possible.

CHRIS · 20 February 2023

★★★★★ 5/5

Trustpilot

First time buyer- I was in very good hands.

Kealey was an amazing support all the way through my buying experience, from the initial views through to final completion. It wasn’t the easiest journey and as a first time buyer she really reassured me and went above a beyond to support me as a buyer. I’d highly recommend her.

Angela · 19 February 2024

★★★★★ 5/5

Trustpilot

Charlie was quite excellent

Charlie was quite excellent. She handled her client with skill throughout the extended transaction and kept close to both the client and the various lawyers involved. I doubt the sale would have gone through without her tact and perseverance.

David · 2 May 2022

★★★★★ 5/5

Trustpilot

We recently completed a purchase where…

We recently completed a purchase where Savills were the seller's agent represented by Joshua Holder. Savills and Josh were very proactive and great throughout the process. Josh particularly was very skilful in managing the negotiations to a successful outcome.

Chris · 22 April 2022

★★★★★ 5/5

Trustpilot

Going the extra yard!!

Sarah Hunt is an exceptional negotiator and resolved issues which had the potential to derail our sale. She is a great communicator.Sarah goes that extra yard undertaking tasks to ensure a sale stays on track.We would recommend her to everyone.

Customer · 1 March 2022

★★★★★ 5/5

Trustpilot

It was a pleasure working with Savills…

It was a pleasure working with Savills to sell our house from a distance during an uncertain and challenging market in 2024. Our main point of contact was Felicity Walker, and we were impressed by her experience and local knowledge as well as her insights into the general housing market and the current economic climate. Highly professional, yet friendly and approachable, she took time to understand her clients’ personal circumstances, needs and preferences, and had a realistic and fair approach to buying and selling. Her perseverance and pragmatism in the face of occasional setbacks was most reassuring. The team as a whole were extremely helpful in arranging access for general maintenance, surveys, safety checks, etc. Communication was excellent and there was always timely feedback regarding viewings and buyer interest.

Jane · 18 December 2024

★★★★★ 5/5

Trustpilot

House sale

When selling our house through Savills our wonderful agent Charlotte was fantastic throughout the whole process, she was extremely helpful and knowledgeable.The process was smooth and easy.We will definitely be using Savills again in the future.

Emily · 31 August 2022

★★★★★ 5/5

Trustpilot

Perseverance pays off!

We were fortunate that it fell to Troy Budd to steer the sale of our property in Stoke Bishop, Bristol. The housing market was becoming increasingly sluggish, with the number of viewings declining. We also lost about 5/6 weeks when a 'prospective buyer" wasted our time, and Troy's, and then just walked away! Troy persisted and a previous "viewer" renewed his interest and, when we least expected, Troy's efforts were rewarded when, unexpectedly, exchange of contracts and completion were accomplished in quick time and the sale was concluded. Much due to Troy's perseverance and persuasive manner. Our sale was due, in no small part, to Troy's efforts in a difficult market.

John · 17 December 2024

★★★★★ 5/5

Trustpilot

Working with Savills

Working with Becky Card, Natasha Selbie and all the associates at Savills has been a great experience. Everybody was efficient, professional and warm. The advice was spot on. I can't recommend Savills highly enough.

Bridget · 14 November 2022

★★★★★ 5/5

Trustpilot

Savills was extremely helpful!

Savills was extremely helpful in helping us secure our rental property in London. Paige was wonderful to work with. She was available to answer any questions we had and provide extra support during this stressful time.

Lisa · 16 August 2022