Savills London reviews

★★★★★ 5/5

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Savills, namely Matt Orchard.

Matt has been professional, upbeat, supportive and very good on communication. Our expectations of Savills were high, and thanks to Matt and the team, they have been met in every respect. We would strongly recommend Savills as a quality Estate Agent. Mac and Valerie Lafosse.

Fred · 4 May 2022

★★★★★ 1/5

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Incredibly stressful and frustrating…

Incredibly stressful and frustrating experience.My partner and I were accepted on our dream flat after months of disappointment looking for somewhere. Initially started off well, with submitting requested information for referencing and a check in being booked, of which the member of staff confirmed everything was complete and good to go. Two working days before our check in, the third party referencing company contacted us to say they couldn't open the documentation we provided. It was CSV rather than PDF which can easily be converted for free online, but we were more than happy to provide this again but of course this delayed our move in. We were lucky we planned for some overlap, but I would have preferred not to have used it as it has caused increased stress, which we were trying to avoid, vacating our current property. I then had no communication on our move in day regarding this, and felt like there was no urgency regarding our case. We then get told our guarantors earnings fall short by a very small amount the day after we were meant to be in. This was a shock to us as we were accepted as tenants on the basis of our guarantors earnings. No one had the common sense to speak to the landlord, explain that we only have a guarantor for recent self employment purposes and advise we earn enough after we had to provide 6 months bank statements, 6 months of invoices and let them connect to our bank accounts (a very invasive process indeed). Having worked as a property manager myself, we provided the additional information they needed immediately in order to get this over the line as quickly as we could.We also had trouble with signatures of which I won't go into. After finally coming round to collecting keys 5 working days after our initial move in, on the surface the flat looked okay.But after further investigation the flat was left in an unacceptable state, plug holes were green, insides of cabinets black, stains on carpets. I was advised the previous tenants deposit had been returned, wrongly so in my opinion. And an inventory of the property also hasn't been conducted before we moved in.The communication from Savills has been minimal and short and we are waiting for a resolution. This was supposed to be a really exciting time for us and it has been filled with stress, frustration and disappointment.

Megan · 24 July 2023

★★★★★ 5/5

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Savills Tenancy Review

The whole experience from check-in to check-out has been very professional and reliable. Much of this is due to property manager Lauren Sullivan, who has organized all appointments for me and has been quick to reply and help with any problems I have had during my tenancy. It really has been the best tenancy experience I have had in London. Thanks Lauren!

Moritz · 11 September 2023

★★★★★ 5/5

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Fantastic service

Fantastic service. I worked with Emma and Sam as my sole agents on my sale. I chose Savills as they gave a realistic and genuine valuation rather than an inflated one to win the mandate. Good communication throughout and active support till completion. I’d throughly recommend using Savills and team.

Josephine · 11 May 2021

★★★★★ 5/5

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Impressive service from Savills

Savills recently completed a sale for me. The entire experience from the first meeting was professional, efficient and transparent . The level of initiative and responsiveness from the team was invaluable - especially Tessa who kept me informed at every juncture - often before I had even asked. The level of service that she gave and her friendly approach are rare offerings these days .

Caroline · 9 June 2023

★★★★★ 5/5

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Had an issue with the light switch in…

Had an issue with the light switch in my room not working and Harry from Savilles was prompt and professional in getting this sorted for me. I can’t fathom enough the level of good service I received from him, thank you once again 😊

Panashe · 22 April 2022

★★★★★ 1/5

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Savills of Stamford - bad experience

Our experience Savills agent in Stamford was not a good one. In our recent dealings with him we felt he was not only deceitful and unprofessional but also professionally negligent. Over several weeks he failed to return phone calls or respond to multiple emails, but then he knew he had omitted to tell us about subsidence in a property they were marketing. As a result, we ended up financially disadvantaged. Savills internal complaints procedure was fairly farcical to say the least, with laughable attempts to obfuscate. The legal advice we received was that we had a strong case for professional negligence but of course nothing is guaranteed and Savills made it clear they would look to recover their legal costs if we were unsuccessful in prosecuting our case. We just didn’t want to take the risk, but different times and different circumstances and we would have relished the opportunity to face them in a court of law. As it was we settled for a refund on some expenses and a £500 goodwill gesture - a fraction of what this experience cost us. There are good Estate Agents out there - but our experience suggests Savills in Stamford is certainly not one of them.Whatever Head of Customer Relation says in response to this review should be taken with a high degree of scepticism - this a company we now actively and strongly advise all our friends and acquaintances to avoid. Clearly there is a lot of background to this but I’m sure you can sense our dismay at having been treated so badly by a company we would have thought we could trust - but then their other review ratings should tell you something!

S · 2 August 2021

★★★★★ 5/5

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Savills review

We are very happy with Savills company so far! From the first viewing we had a really good communication and they’ve helped us a lot with questions! Especially Sophie Hipwood who was very friendly and helpful from the beginning! Thanks to you we found this beautiful home!!

LOUKIA · 4 October 2021

★★★★★ 4/5

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Overall positive experience working…

Overall positive experience working with Savills through my tenancy. George Pride in particular has been very helpful and responsive throughout the tenancy with any issues we had, and he has been able to get things resolved efficiently.

Timothee · 20 April 2026

★★★★★ 1/5

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If you have the misfortune of having…

If you have the misfortune of having Jane Duka as your property manager, I strongly advise you to brace yourself for a frustrating experience. I've been dealing with a persistent mice problem for several months now, and despite my numerous attempts to seek assistance, I've received nothing but silence from Jane. My emails and phone calls have gone unanswered, which is a glaring example of her complete lack of professionalism and disregard for her tenants' concerns.

Anthony · 12 September 2023

★★★★★ 5/5

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Property Manager at Savills …

We did not get to know Terrence Lang Savills Property Manager for very long, but during this time his level of service and care was outstanding.Terry is a very nice person, who will be missed.

Ian · 16 February 2023

★★★★★ 5/5

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Deanna has been amazing over any issue…

Deanna has been amazing over any issue we have had. She and Savills have been superb. Whether a new lawnmower, wind damage to the garden, or chasing me as I made an overpayment. I wish all agents could be as attentive to tenants.. Incredible service and attention to details

Julian · 3 March 2021

★★★★★ 5/5

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Fantastic Customer Service

I’ve had the misfortune to have dealt with multiple substandard estate agents previously so wasn’t expecting anything different from Savills, how wrong was I? From valuation to completion I have had nothing but premier customer service. I was kept informed at every stage. without prompting, by the team who displayed a uniquely friendly yet professional approach. I can honestly say I felt like I was their only client. Everyone was amazing but particular mention to Emily and Peter. Highly recommend!

Mrs · 18 May 2023

★★★★★ 5/5

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I dealt with Jess Exley while looking…

I dealt with Jess Exley while looking for an apartment in tillermans court for my aunt & her family. She was extremely sweet & cooperative, she always answered all our queries & doubts in a timely manner. The viewing experience was amazing, where she showed us not only the apartment but the whole building & it’s amazing facilities in the nicest of ways. She has always been super active in replying to our emails, attending our calls etc. Jess also did everything that we asked when it came to enquiries and setting us up so that we had the best possible deal & she helped us in making things simpler before handing us over to the building manager. I would highly recommend Jess as she’s my favourite go to agent whom I’ll always consider whenever I search for my own apartment anytime soon. Cheers!Alizeh.

Alizeh · 6 May 2021

★★★★★ 1/5

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Appalling property management company

Appalling property management company. DO NOT BECOME A SAVILLS TENANT. I was their tenant for nearly six years. It started with a condemned open fireplace with a legal sticker on it which they removed. I discovered this later from the previous tenant. Then we had a loose paving stone we complained about at every review. They fixed it a few days after my 89 year old aunt fell when it tipped. They offered no compensation under their public liability insurance. We also had window panes that were practically falling out of their frames which they never fixed. On top of that, took them over 3 months to fix the heating during this past winter. Those are just the worst events. The other thing they are known for is retaining as much of your rental deposit as possible. The previous tenant at the property was charged £25 for each light bulb that wasn’t working. They took over 5 weeks to return my deposit. Their final excuse was they could only return my deposit to the account it had come from - from nearly 6 years ago!Other reviews speak of their property manager’s don’t care attitude. I feel it’s worse than that. I feel their property managers are dismissive, obstructive, and lack integrity when it comes to “duty of care” with tenants. You’ll ask why I didn’t move sooner? I was diagnosed with cancer during this time and couldn’t. And yes, I did inform them.

Victoria · 13 May 2023

★★★★★ 5/5

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Karen from Savilis is highly…

Karen from Savilis is highly professional and knows how to balance both seller and buyer.she understand the emotions behind the deal for the two parties ,really appreciate the way she stood and brought everyone together to ensure it ends up smoothly with everyone in win win situation.

Ravi · 8 July 2021

★★★★★ 5/5

Trustpilot

Attention to detail

Keeping good, prompt-paying tenants happy is just as important as finding them in the first place. Aliya has helped bring our flat in N1 back up to a high standard, after a period in family occupation, arranging to fix lots of little niggles that family members don't notice. The tenants are happy; and so are we.

Nick · 4 October 2024

★★★★★ 1/5

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Savills manages the Priory Retail Park…

Savills manages the Priory Retail Park near Colliers Wood on behalf of RDI REIT. They must therefore have at least partial responsibility for the parking arrangements and signage there. Savills name appears on the Euro Parking signs that are located in the retail park. These signs are far too small to see and do not meet the current legislation. On my 1st visit I never saw any clear parking signs stating there was a 2hr max stay (I wasnt looking for such signage - why should I)!! I had to wait some 10 minutes to park then went into one of the stores and spent some £400 on a number of items, spending just under 2 hours choosing them. I got a £100 parking ticket for the pleasure from these thieves. It is the principle behind this that is so wrong. As such Savills you have caused me so much wasted time, frustration and anger. The result is after three months I won the case so you didnt get the £100 Oh! and BTW last year you made about £40,000 from my family in agency fees on property sales. So now never again will we deal with you and will ensure our contacts are made aware of your sharp practices in greed management.

Clive.bush · 6 May 2023

★★★★★ 5/5

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We listed our property through Savills…

We listed our property through Savills and sold our property within 8 months of listing. Right from valuation to completion, we found Doug’s service and approach transparent, friendly and timely. Doug’s team including David P and Beverly were equally easy and professional to deal with. Overall a very enjoyable experience !!

SUMIT · 30 June 2020

★★★★★ 1/5

Trustpilot

Completely unresponsive

No response to my enquiries about renting a 4 bed house after 4 online enquiries and two phone calls - landlords I advise you to find an agent who actually responds to potential tenants. Property is still showing as available on Zoopla and Savills own website

VictoriaT · 23 August 2021

★★★★★ 5/5

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Stewart Chipchase at Savills

Stewart Chipchase was the estate agent involved in the sale of my flat.His advice as regards various lease issues that needed to be dealt with was the main reason my property sold very quickly(within 1 week)for the asking price when it was eventually put on the market. It was such a relief for me i Will grateful for every

Patricia · 13 September 2023

★★★★★ 1/5

Trustpilot

Bad bad bad

Good morning, Salam alekum.I sign contract with this company for appartment for rent for year me and wife , after I pay and sign it’s still more then 10 days I can’t enter the appartment they are playing and not serious NOT professional, I cancel my previous rent and pay fee’s and paying for days which I’m her still . For 10 days I get 4000 aed minus because of # SAVILLS Real Esatat .company .

Murad · 17 August 2023

★★★★★ 5/5

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Great team

Sandra and Ruaraidh were very professional and knew exactly the target market for our house; they generated a lot of interest in our property, leading to an offer after the first weekend of viewings - a great outcome!

DP · 23 September 2022

★★★★★ 5/5

Trustpilot

Fantastic service from Matt Orchard at Savills

What fantastic service from Matt Orchard at Savills. The buying process was so easy from start to completion. Matt was easy to contact throughout, was extremely helpful and was genuinely interested in making the process as straightforward as possible.

Carol · 9 August 2022