Every review we hold for the London office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleGeorge at Savills was instrumental in the successful disposal of our hotel in Cornwall, achieving an auction result that exceeded our expectations. His advice was clear, commercially astute and supported by excellent communication throughout the process.
More recently, George has provided strategic advice in relation to one of our more complex development sites. His pragmatic and well-considered guidance has been invaluable in supporting our wider portfolio rationalisation. I would strongly recommend George Goucher.
Jake · 16 February 2026
★★★★★ 5/5
GoogleFollowing Probate I was selling an 8 bedroom house in North London. Within 24hrs of contacting Savills Auctions I met at the property with James Mackie on 3rd Oct.; the property was added to the Nov. 5th auction. James was contactable and responsive at all times and he had arranged viewings within days of our meeting. On 22nd October we accepted an offer for the guide price (£2.4m) and exchanged contracts 2 days later - 21 days from start to finish and pre-auction. The service and expertise was 5 star and I cannot praise James and his team highly enough. Savills made the entire process stress free through their expertise, efficiency and professionalism.
James · 16 November 2025
★★★★★ 5/5
GoogleGeorge took us through the whole process with laser efficiency and explained all the aspects we needed to know with clarity. He was patient with our questions and we would not hesitate to recommend him. We were delighted with the outcome based entirely on his recommendations. Thank you George
Gwen · 16 February 2026
★★★★★ 5/5
GoogleWithin a few hours of enquiring, Savills' Ben Fletcher responded with a very helpful and clear explanation of the process of selling my small urban in-fill plot in North London. This was my first auction as a vendor, Ben took me through the marketing and sales process, and recommended a fantastic solicitor who was also outstanding. The sale generated a huge interest, we achieved a great price, and the sale went through very smoothly. I'd highly recommend selling with Savills and Ben Fletcher.
Andrew · 9 April 2026
★★★★★ 5/5
GoogleGreat team and a great selection of lots. Big shout out to George Goucher for his help and assistance on several lots recently! Highly recommend.
Robert · 16 February 2026
★★★★★ 1/5
GoogleI have found the service from Savills to be extremely disappointing from a buyer’s perspective. I recently purchased a property at auction and completed a few days ago. However, it took over 72 hours and more than 100 messages just to arrange key collection, and I still have not been provided with the alarm code, meaning I cannot properly access the property.
Having completed multiple auction purchases with other companies, I have never encountered such issues. Ensuring buyers have access to their property upon completion should be a fundamental priority, yet my experience with Savills has been marked by unnecessary delays and a lack of urgency from staff.
It is unacceptable that access to a property is delayed simply because the weekend is approaching and employees are unavailable. I cannot recommend Savills based on this experience and will be sharing my feedback on Trustpilot and social media to ensure other buyers are aware of these shortcomings.
Adeel · 2 September 2025
★★★★★ 5/5
GoogleI run a probate house clearance company called Just Clear and I've entrusted Jay at Savills auctions for so many of our client's property sales, since 2012 and each time our clients have been so happy with the results. Savills is a brand name you can trust with no other motive than selling your property at the maximum value possible. Thank you all.
Brendan · 16 December 2025
★★★★★ 5/5
GoogleJames has been a great help in providing a service and very efficient.
He also helped me get in touch with the vendor for direct discussions. Great help all round.
Ruby · 11 July 2025
★★★★★ 5/5
GoogleHad a great experience with Savills when I purchased a property in Feb 2024. Had a slight concern but Mr Paul Mooney went above and beyond to solve it, a true gentleman. Would definitely use again
Joshua · 16 April 2025
★★★★★ 1/5
GoogleMost rubbish company , no sense of responsibility they got their money don’t want to know anything
I bought property paid money but they failed hand over keys saying keys are not promised what a rubbish ask me break it I mean what kind of people when I asked to speak to manager after having messes around all day on calls and emails they put me through person called Paul Mooney and he was very casually just break it who would pay for property and have to break lock key holder is away until next week what am I supposed to do until then who is going to pay for lost 10 days ?
My loss
All I would say to people buying with these guys beware they just interested in money no customer service no responsibility nothing pay and break lock
Ridiculous out of order they should be reported .
Jigna · 18 April 2025
★★★★★ 5/5
GoogleMr. Mackie made our first auction purchase simple and extremely smooth. We were very happy with how easy it was to participate and having him on the telephone made a huge difference.
Douglas · 16 April 2025
★★★★★ 5/5
GoogleJay from Savills Auctions was fantastic to work with. He was super responsive, professional, and made the whole sale process easy. Jay was a huge help throughout. Highly recommend
Milan · 5 April 2025
★★★★★ 5/5
GoogleHighly professional, efficient and friendly service. We bought after the property didn't sell at auction and Kathryn was excellent at explaining the auction process as we were buying under the same rules. She got back to us super quick …
Nikki · 16 April 2024
★★★★★ 5/5
GoogleI have used Savills time and time again throughout the last five years. They are always fair, trustworthy and reliable. I have always worked with Steve but recently worked with Kathryn and both have been knowledgable, professional and quick to reply!
Shannon · 17 February 2024
★★★★★ 5/5
GoogleJames Mackie my sales negotiator went above and beyond to make sure all went smoothly for auctioning my property, he is super professional and on hand for any queries. I was very nervous but felt that I was in good hands at all times.
Amanda · 16 October 2025
★★★★★ 5/5
GoogleI recently purchased a property through Savills. I was very lucky to have Kathryn Osland assigned to my purchase. The whole thing from Savills side went through seamless thanks to Kathryn’s expertise and professionalism…..Thankyou
Richard · 16 April 2024
★★★★★ 2/5
GooglePurchased a garage via auction from Savills. No keys provided and the place was full of old junk, which I had to then remove at my expense after paying for a locksmith. Initially they did respond to my email re keys, but were then no longer interested after following up. Disappointing.
Kurt · 11 June 2025
★★★★★ 1/5
GoogleVery poor. Twice sent Rightmove inquiry over last week or two and no one has bothered to respond. I even got an email to confirm it’s received but still no call back!
Furthermore I called them numerous times, couldn’t connect with anyone.
Won’t bother going forward with any properties associated to Savills again. Maybe too good to be true…
Gary · 3 March 2025
★★★★★ 1/5
Google3 unanswered phone calls, no response to message, no response to email. But what really irked was taking the time & effort to research and view a property, register to bid, view the day before at an arranged viewing (the only person to turn up), go online for bidding on the day - and find out it was sold out from under me.
If someone's registered, supplied their card details/solicitor/proof of funds, and viewed, why on earth would you allow a seller to accept a pre-auction bid? And if you did, wouldn't you inform those who'd registered?
Happens all the time - all's fair in love, war, and property auctions. But would have expected considerably better from Savills.
Adam · 19 December 2023
★★★★★ 1/5
GoogleWill not use Savills auction for selling again as they provide a poor service. Don't inform you of anything without a push. When it came to the auction I had two keen bidders who almost offered the reserve price but £1000 short. However after the auction these bidders vanished into thin air with no explanation from Steven Morish as to why?
Money completely wasted and very sceptical about the whole auction process!
UK · 17 May 2024
★★★★★ 1/5
GoogleSigned up for a telephone bid but on the day of the auction and after waiting patiently most of the day because the property was one of the last ones to go to auction they managed to mess up ringing us what a waste of time would not use savills again. We later found out they had some type of incident which meant our details where lost but they did say if we wanted to bid in the future they would take care it I don't think so if they can't manage a phone call then no never again.
Iain · 20 October 2023
★★★★★ 1/5
GoogleWill not use Savills auction for selling again as they provide a poor service. Don't inform you of anything without a push. When it came to the auction I had two keen bidders who almost offered the reserve price but £1000 short. However …
Nigel · 16 April 2025
★★★★★ 5/5
GoogleSavills Auctions have been our go to auction house when we want to look for quality London development opportunities & even sometimes when we want a clean/easy sale. They’re variety of properties means the room is always buzzing and the team always at hand to help. Thanks Robin, Chris & team
B · 17 June 2020
★★★★★ 5/5
GoogleI recently sold an investment property at Savills auction. The sale price exceeded expectations and the team were enthusiastic, efficient and highly knowledgeable. Many thanks especially to Max M and George G!
I will definitely be using Savills auction team again.
Max · 16 April 2025
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
