Savills reviews

★★★★★ 5/5

Google

We completed on the purchase of our new flat on Friday. It was a 4 month legal process. We have no doubt the £2M+ purchase would never have got over the line without the hard work and diligence of Douglas McCraith. He liaised with our solicitor, the vendor's solicitor, the vendors who were out of the country and the managing agents on a weekly but often on a daily basis sometimes hourly! He often had to deal with challenging conversations particularly as the time lines got longer and longer. In contrast our sale fell through the day before exchange of contracts, we were using another agent, we had no contact with our agent since the offer was accepted over the 10 week period. Our agent had no idea why our purchaser had pulled out because they had not spoken to our purchaser either. We have moved our sale to Savills and our potential new purchaser has instructed Savills to sell their property. The sale of all 3 properties can be attributed to the efforts and skill of Douglas. He is truly an ambassador for the Savills brand.

Craig · 16 March 2026

★★★★★ 5/5

Google

We had a good experience with Savills Earls Court branch recently. From requesting viewing, to viewing, to sending offer, to signing contract and moving in - the whole proceed went very smoothly. We had an agent called Verity who managed and guided us through the entire process and she was always available whenever we had any questions. (Unlike some agencies that would have a different person for each step of the process, and didn’t return our calls as quickly as Savills did.) Verity has been very professional and she really listened to our needs. The properties she presented to us really suited our needs so there was no time wasting at all. In comparison, we have had other estate agencies kept showing us properties that didn’t suit our needs… really shows that they are lack of experience comparing to Verity. Verity even coordinated between the previous tenants and ourselves for buying some of the existing furnitures - she really went the extra mile for the customer! We can’t thank her enough for her effort!

Dandan · 16 March 2024

★★★★★ 1/5

Google

This was my first experience renting in the UK, and unfortunately, my interaction with Sophie B. from Savills was simply awful. The process felt unnecessarily tense and inconsistent, as if we were being tested rather than treated as serious applicants. Each time we agreed to a change, new conditions appeared. We were even told our offer was “accepted” multiple times, yet it never truly was. At one point, we were asked to meet the landlord, only for that request to be suddenly cancelled. After a week of back-and-forth, Sophie called to congratulate us and confirm the deal, saying paperwork would follow. Hours later, we received a cold email stating another offer was under review, without any prior notice. No explanation, no courtesy, no care. It’s not about losing the property, competition happens. It’s about how poorly and unprofessionally we were treated throughout. I would never consider using Savills again.

Tamara · 16 November 2025

★★★★★ 1/5

Google

My experience negotiating a property with Sophie B. at Savills was extremely disappointing, unnecessarily stressful, lacking transparency, and by far the worst I’ve encountered in 11 years of renting in the UK (across four tenancies). From the start, we were made to feel pressured and pushed back on every detail of our offer for what was a very high-value, long-term rental. The communication style often felt unprofessional and intimidating, with comments such as “this is a bad way to start a relationship with the landlord” (over a £5 per week difference) or “this will disengage the landlord” simply because our proposed move-in date didn’t perfectly align. These are normal points of discussion in any negotiation and should never be handled this way. We were repeatedly asked to revise our offer, agreeing to each new condition, only to be challenged again later on something else. Even after receiving a phone call congratulating us with enthusiasm on the property being “let agreed” and being told the documents would follow shortly, no written confirmation ever arrived. Instead, a few hours later, we received an unexpected cold email simply stating another offer was under consideration, after days of continuous contacts over email, sms and calls. The next day, after having to chase for clarity, we were informed that the property had been given to someone else. The entire process felt disorganized, inconsistent, and deeply frustrating. After this experience, I would not consider trusting Savills again for any future negotiations.

Marcello · 16 November 2025

★★★★★ 5/5

Google

Working with a very challenging rental market in Earls Court, Verity Rennie found a flat for us and exactly what we wanted. Verity made the whole process very efficient, professional and understanding about our requests and would recommend Savills based on Verity’s excellent service.

Tony · 16 July 2025

★★★★★ 5/5

Google

I had a fantastic experience working with Sophie from Savills. From the initial viewing to moving in, Sophie was exceptionally warm and supportive. She made the entire process smooth and stress-free with her friendly demeanor and professional approach. The entire team was also very helpful with the move-in process and incredibly responsive. I highly recommend Sophie and Savills for anyone looking for a reliable and pleasant real estate experience!

Medina · 3 August 2024

★★★★★ 5/5

Google

I had an excellent experience with Savills and especially with Verity Rennie. From my initial enquiry to moving in, Verity was very informative and responsive, addressing all of my questions along the way. Her support made the whole renting process smooth and straightforward. Thank you, Verity!

Nicholas · 12 June 2025

★★★★★ 5/5

Google

My husband and I would like to thank you Sophie B., who supported us in our house hunting! Sophie is absolutely a fantastic estate agent! She went above and beyond- she is professional, friendly, caring and extremely reliable. Sophie clearly understood our needs from our first meeting and contacted us promptly when new properties came up on the market. We always felt looked after and highly recommend Sophie for the continuous commitment throughout our search. Wishing you all the best.

Laura · 18 October 2023

★★★★★ 5/5

Google

I had a great experience renting my flat through Savills. Verity and the team were incredibly helpful. Verity met me the day I messaged about the flat and we were able to start the process the next morning. She and the team were responsive …

Mark · 16 May 2025

★★★★★ 5/5

Google

I had an excellent experience renting two flats in a row now with Savills. Thanks to Sophie Bailey, the whole process was as smooth and as quick as possible from start to finish.

Tudor · 26 July 2025

★★★★★ 5/5

Google

I have been using estate agency for the first time ever.. And Savills at Earls Court was the right place to start with. Just would like to say HUGE thank you to my dear agent Sophie Bailey and everything she did for me throughout this hassle. With her help I found what I’ve been looking for, great support and patience during all process. Really professional, helpful and simply sweet girl. Thank you!! Definitely highly recommend!

Vitaliya · 15 June 2023

★★★★★ 5/5

Google

I can't speak highly enough about Verity, who made our move to London an absolute breeze! As newcomers to the city, we had a lot of questions and a lot of nerves, but Verity was there every step of the way, providing invaluable advice and guidance. She took the time to truly understand what we were looking for in a rental, and she found the perfect place for us. Her professionalism, responsiveness, and genuine care really stood out. Verity went above and beyond, ensuring the process was smooth and stress-free. If you're looking for an agent who truly cares about her clients, Verity is the one to go to! Thank you so much for making our relocation an easy and enjoyable experience.

E · 21 November 2024

★★★★★ 5/5

Google

I had a great experience renting my flat through Savills. Verity and the team were incredibly helpful and responsive throughout the entire process. I highly recommend working with them!

Romane · 16 June 2025

★★★★★ 5/5

Google

Mark Hustwit's straight talking is a breath of fresh air in this industry. Very good local market knowledge as well as wider trends. Mark listened to our needs and placed our interests front of mind, without rushing us into any quick decision. We will definitely use Savills for the sale of our flat. Thank you to Mark and his team.

Pierre · 15 February 2024

★★★★★ 5/5

Google

We worked with Sophie B. and she did a fantastic job. She was proactive and responded promptly to any of our questions and requests. Even though she was technically working for the landlord, she took a true interest in our (renters) needs and helped solve issues so that we would be happy with the outcome (which we are!). An absolute pleasure to deal with!

Amit · 18 September 2023

★★★★★ 5/5

Google

I had a great experience with Savills with special thanks to Verity Rennie for her timely responses and well managed lettings process.

Walid · 16 July 2025

★★★★★ 5/5

Google

Sophie Bailey was absolutely amazing to work with. She made an enormous difference in both the process of finding the apartment but also the process of going through the reference checks and also following up once I'd moved in to make sure everything was absolutely perfect. Highly recommend working with her specifically and Savills as an agency. She's amazing and you'd be lucky to have her as an agent.

Mark · 3 January 2025

★★★★★ 5/5

Google

Verity at Savills was an absolute superstar! She was responsive, helpful and generally made the whole move completely stress free. Best estate agent I have come across in London - she gave excellent, honest advice. Would highly recommend!

Almas · 2 April 2026

★★★★★ 5/5

Google

Verity was incredibly helpful! After speaking with so many brokers, she truly stood out. She brought great energy, understood our situation, and went above and beyond to accommodate us. Highly recommend working with her!

Annika · 16 December 2025

★★★★★ 5/5

Google

Verity at Savills was brilliant to work with. We were under time pressure to secure a lease and she handled everything efficiently and calmly. She was always available, answered all my questions, and was completely transparent. Very happy with the experience

Juan · 16 January 2026

★★★★★ 5/5

Google

I had the pleasure of working with Mia C., and I must say, she was incredibly helpful throughout the entire viewing and negotiation process. She was incredibly professional and responsive, keeping me updated promptly whenever new properties matching my preferences became available. My overall experience with Savills and Mia was exceptionally positive.

Niki · 18 October 2023

★★★★★ 5/5

Google

Five Stars for Verity at Savills! We had a great experience renting our London flat last summer, thanks entirely to Verity at Savills. From the very beginning, we felt well accommodated and in good hands with her. She took the time to explain every step of the process in detail, making what can often be a stressful experience feel efficient and easy. Her communication was prompt and clear, and she efficiently liaised with the landlord on our behalf. Verity truly went out of her way to assist us with contacts and ensure everything ran smoothly. We are very pleased with the service and can highly recommend her and the Savills agency without hesitation.

Louise · 16 October 2025

★★★★★ 5/5

Google

I found a property to rent via Savills and it has been the best experience. The agent Verity has been a star. She has been helpful throughout the process, very patient and made sure everything worked even after the check in.

Giorgio · 16 March 2024

★★★★★ 5/5

Google

Recently I have rented a new flat with Savills and Bea Elliott was a great help in getting that all sorted. She’s been very helpful in sorting out some questions and provided guidance throughout the entire process. She’s such a warm person and was very nice to deal with - helpful , professional and responsive. Made the painful process of moving houses feel less painful - highly recommended!PositiveResponsiveness, Professionalism

Judita · 15 June 2021