Savills reviews

★★★★★ 5/5

Google

Josh and Blake have gone completely out of their way to provide the most amazing customer care, efficiency, confidentiality and patience in finding my son and his girlfriend their first home together rent, we needed it quick and had a wish list which they managed with grace and patience, navigated the requests and sealed the deal! Massive thanks to you both for going above and beyond to make this a seamless and hassle free experience. Regards, The Johnson family

Alison · 16 February 2026

★★★★★ 5/5

Google

Thank you Blake and Joshua for your effort, patience and finding me the exact tenant I was looking for. Extraordinary.. Your friendly efficient support during the process was much appreciated and I'd like to thank Magda for her part in the communication. Best wishes to you all. Glenn

Spark · 13 March 2025

★★★★★ 5/5

Google

My flatmate and I had been having trouble with many estate agents whilst searching for a flat in London. We then came across Ben Mountford who offered to take time out of his busy viewing schedule to facetime me and give me a viewing as I couldn't make it in to London on the day of the viewing. Ben has been night and day clear of any other estate agent I have dealt with in the past and has made the whole move so simple. He offered to communicate through a WhatsApp group for any adhoc queries we had, rather than going through email which made the responses he gave much more prompt. It was the small things like this that helped us so much and have left a lasting mark. Dealing with Savills I expected a more efficient and robust service due to their brand and reputation, however, this service exceeded even those expectations. If you are thinking about renting a property through savills and in particular with Ben, I have no doubt you will be in safe hands.

Henry · 16 June 2023

★★★★★ 5/5

Google

We have been in touch with Alex for many years and decided to market our house with Savills as a result of the consistently good advice we have received from him, his enthusiasm for the house, knowledge of the local and broader London markets and, importantly, the fact that we like and trust him. No sooner had we launched the house than the market sentiment seemed to change quite significantly, but despite this we achieved a price we are delighted with and a service that was above our already very high expectations. Alex negotiated hard for us whilst maintaining a very strong rapport with the buyers. This clearly helped during negotiations as these remained constructive and upbeat, despite our (and Alex’s) determination to hold out for our price. At no stage did we feel we were just another sale to add to his list and his patience with us and the buyer was no doubt a critical factor in our success. On Alex’s advice, we accepted a very strong offer in August and, despite the seizures in the mortgage market and broader economy since then, Alex managed to navigate the sale across the line for us last week at the price we had agreed from the outset. I gather Alex has been at Savills for 25 years now and his knowledge of the local and broader London market is second to none, as is his boundless energy, enthusiasm and charm. I would strongly recommend you speak to him, should you be considering a sale or need any advice or help on the property front. In short, we have no hesitation recommending him to you and in fact the whole team at Savills also proved very helpful. Thanks Alex and thank you Savills!

Francis · 16 June 2023

★★★★★ 5/5

Google

Great experience and knowledge of buying and selling property in SW15 area - especially needed to avoid too many viewings from uninterested parties. A special thanks to Matthew Heard for his strategic thinking at the onset and handing over to very reliable and successful agent in David Morrey who was highly communicative and attentive to the needs of all parties. Will certainly recommend in the future, and trust in the continued success of the firm in the area.

Peter · 16 June 2023

★★★★★ 5/5

Google

Alex was fantastic with the sale of our house. He really understood the key selling points of the property and was very effective at conveying these to potential buyers. This also meant that we got (many) viewers who had a real interest in the property. We felt supported throughout and knew that Savills were on top of the process. The have fantastic local market knowledge and connections which really help smooth the bumps along the way.PositiveResponsiveness, Quality, Professionalism, Value

Daniel · 16 June 2021

★★★★★ 5/5

Google

Alex was really helpful, kind and understanding. We are very grate ful and wish him all the best. Eva and Chris Baumann

Eva · 16 April 2025

★★★★★ 5/5

Google

Wonderful experience of buying our first family home with the amazing Caroline Bell at Savills. Very organised and professional and great communication throughout the selling process. Caroline is very friendly and helpful, was always there to answer any questions or meet us last minute at the property for measuring up purposes! I appreciate her patience and the good advise that she gave us. Thank you for everything!

Rachel · 16 June 2022

★★★★★ 5/5

Google

We mainly dealt with Caroline when searching for our family home. She and Savills provided a great service. Caroline was responsive and understanding towards our needs and made our experience searching for our new home very enjoyable. When new properties came on the market, Carline or one of her team would let us know about them without us having to enquire. She would flexibly and smoothly arrange our viewings and stick to them, which was different from our experience with other agents. On the viewings, Caroline would guide us through the properties and knew the important things to emphasise to us about how they met our needs. Once we found a house, the purchase went smoothly thanks to her excellent communication between the parties. For any future property matters Savills would definitely be our first choice again!

Valentina · 17 June 2019

★★★★★ 2/5

Google

Please make sure you know your rights! I have been meaning to write this for ages but never got around to doing so. My landlord used Savills and I rented with them for 2 years with little issue except for two incidents - so make sure you know your rights as it will be on the renter to deal with this. I gave 2 stars due to the on-going ease of renting, but minus 2 star for incident 1 and minus 1 star for incident 2. I have proof of this if google wants confirmation I have them. They are pretty competent but you NEED to know your rights as a renter otherwise you can be screwed over. 1) Illegally told to end tenancy. On June 2022, I was thinking about moving out or renting for a few more months. My lease was due to finish at end of June 2022. See attached image, I was hoping to have a dialogue but on June 13th, 2022 I got told that I would not be renting anymore. I did not agree to anything if you look at the chain of emails. Then 4 minutes later I received a Your tenancy at [edit to removed addressed for privacy] will end on Thursday 30th June 2022." Obviously this is extremely distressing to get with 2 weeks notice. I only learned after that, that this is illegal. By law, you need to be given 2 months notice (an Article 21). https://www.gov.uk/evicting-tenants/section-21-and-section-8-notices I obviously had to move out during the time as I did not know my rights. They offered little to no help even, whether it be moving van costs or cleaning costs (so I had to borrow and fork out several thousand pounds on short notice). It was extremely distressing to the point that the landlord even apologised to me. Please note that I was up to date on my rental payments and had no issues. So make sure you know your rights. 2) False claims that I was not up to date on my rent. On 16/08/2021 at 16:24 I received a email saying "It looks like there is an overdue amount of x on your account" Then I was given just a bank account to pay it to, no justification. I emailed back at 16:29 saying "What was this for?" Then I had a reply on 17/08/2021 a day later saying "This amount is for the final day of your tenancy, your previous rental payment takes you up to the 27th." I replied on 17/08/2021 at 16:32 after going through my bank account and contract. Then on 27/08/2021, I sent a chaser email and they replied back on 31/08/2021 with. "Please accept my apologies for the delay in getting back to you, I was out of the office due to illness. I have liaised with the accounts handler and this charge was raised in error, I apologise for any confusion caused. No payment is due from you." The fact that I had to sort out their accounting mistake and then chase up is not a good look. So please make sure you know you know your accounts as they assume you are wrong .

Krit · 24 August 2024

★★★★★ 5/5

Google

Fiona, Charles and Matthew were utterly fantastic throughout our entire house-selling process, they were communicative, knowledgable and never too busy to assist us if we had any questions or issues. I would recommend this brilliant team to everyone.

Chris · 26 April 2024

★★★★★ 5/5

Google

Fiona, Charles and Matthew were utterly fantastic throughout our entire house-selling process, they were communicative, knowledgable and never too busy to assist us if we had any questions or issues. I would recommend this brilliant team to everyone.

Chris · 16 April 2024

★★★★★ 5/5

Google

Caroline has been great throughout the whole process, from the first house we viewed when we started looking to buying our eventual home. Caroline quickly understood exactly what we were after, proactively reached out with relevant properties and communicated regularly and clearly throughout. Thank you for helping us find our home!

Askylakaki · 16 June 2023

★★★★★ 5/5

Google

Matthew, Fi and Charles were excellent. Highly recommend. Thank you for all your hard work and thank you for making my move a reality.

Oliver · 9 November 2024

★★★★★ 5/5

Google

Having had to deal with estate agents at least once a year for the past 5 years, I can say without question that this has been the best experience. Ben has been communicative, helpful, and all in all made this the least frustrating move I have ever had. If only all other estate agents were this excellent and competent!

Kit · 16 June 2022

★★★★★ 5/5

Google

Alex was a thorough and very patient agent for us. He worked tirelessly to show us through so many homes before landing on the right one. Communication was always strong, helpful and reliable. I would highly recommend Alex to buyers and sellers alike. Thank you Alex.

Sally · 16 June 2023

★★★★★ 5/5

Google

Excellent service! Thank you Josh for finding us the rental!

Ali · 17 March 2025

★★★★★ 5/5

Google

Outstanding support and management of the sale of our house and the purchase of another. With challenges to navigate the team did a brilliant job for all and all parties are happy with the outcome! Thanks to the whole team

Charlie · 25 September 2025

★★★★★ 5/5

Google

Alex was very supportive during the purchase of our new house and we really appreciated his guidance and transparency throughout. He was proactive in getting the purchase to completion, especially in the final few weeks and we really appreciated the regular updates and open lines of communication. Many thanks once again.

Rob · 16 June 2022

★★★★★ 5/5

Google

Extremely efficient, friendly and helpful. My wife and I just purchased our dream family home through Alex at Savills and were very happy with the communication from start to finish. Alex was always accommodating and responsive to our numerous inquiries and made it a seamless process. Thank you Alex and Savills!

Alexandre · 16 June 2022

★★★★★ 5/5

Google

Alex found us our new house. We were so impressed that we asked him to market and sell our current property. We couldn’t have been happier with the service we received from Alex and his team.

Seb · 19 October 2023

★★★★★ 5/5

Google

We recently bought a home from Sophie at Savills. As we all know, buying and selling in the UK, especially in London can be incredibly stressful. We are now in our home and not sure if we would have gotten here without Sophie. She was a …

Miranda · 16 May 2025

★★★★★ 5/5

Google

We had been looking for ages for a flat and getting nothing in return from so many other estate agents but when contacting Ben from Savills we were met with efficiency, professionalism and understanding. Ben completely understood our needs straight from the beginning and was happy to answer any questions we had. We felt so relaxed and at ease when dealing with Ben and trusted him completely. Everything was managed quickly and easily and the whole process was so straight forward. Since moving in, although the landlord manages the property, Ben has been in contact to check if everything is okay. We are so happy to have used Savills! A big thank you to Ben.

Livvie · 16 June 2022

★★★★★ 5/5

Google

Thanks for Ben and his team for helping us to market and let our flat, very helpful at all stages and smooth process.

Oz · 16 June 2023