5/5
GoogleHad a really good experience with Reside. There was no hassle and the queries were addressed quickly over both email and phone. Special thanks to Ms. Linda Posada, one of the agents. Highly recommend!
Trusted Agent profile
Reside New Cross reviews
★★★★★
108 reviews across 1 platform
130A New Cross Road, London SE14 5BA
Reside's London office at 130A New Cross Road is rated 4.8 out of 5 across 108 reviews on 1 platform, including 108 Google reviews rated 4.8. Checked 9 October 2026.
Reviews
Every review we hold for the London office, from every platform, shown as written. First names only.
Google5/5
GoogleThey have a great team very professional and fast! We contacted them for a flat in new cross, sadly it was already taken but they came the next day with a list of flats in the area with similar prices. The visit was short and sweet since the apartments we saw were sparkling clean or just about the get worked on. The team is amazing and they are working like crazy to offer the best service they can.PositiveResponsiveness, Quality, Professionalism
5/5
GoogleIve rented a flat in New Cross with Reside for the last 5 years. I cant recommend them highly enough. Great communication, any issues or maintenance jobs resolved promptly, was even able to reach them early morning hours of Sunday when my flat keys got stolen and had no replacement. The best agency in London!
Agent replied · 7 June 2023
Hi Hubert. Very kind of you to leave us a review. We were happy to have you as a tenant for so many years and we are happy we made your stay as comfortable as we could. Best of luck for the future.
5/5
GoogleThe Reside team is one of the most hardworking and dedicated estate agencies that you will find out there. They have been nothing but helpful since we first moved in and are always efficient. As international students, it is often hard to find a good home and a good agency that comes with it - they were relentless in helping us find the perfect accommodation and continue being an invaluable help. We could not be more satisfied with their services and would recommend them to anyone looking for an efficient and trustworthy agency.
5/5
GoogleHaving used Reside for the two properties I've stayed in since I moved to London... they've been amazing!! While moving in & moving out is always stressful, Reside made it as easy and streamlined as possible. Very helpful when trying to find the right rental property for you. They're also always quick to respond and fix any issues that inevitably crop up while renting; highly recommend choosing them.
5/5
GoogleI was a tenant with Reside for a number of years, they were responsive and flexible and felt less corporate than some other larger agencies. I would recommend Reside if you are a prospective tenant seeking a property in London.
2/5
Googlewas on the phone to an agent and was met with a rude tone throughout, was not helpful in the slightest, felt more like a nonsense than i did a customer. Ive noticed its a common thing with many london agencies are very unprofessional.NegativeQuality, Professionalism
Agent replied · 7 June 2023
Please let us address this unfair portrayal of your interaction with our staff since we do not take such accusations lightly. You sent us several enquires regarding properties that were already under offer and advertised as such, even requesting to offer a lower rent than the one advertised. You also registered with the wrong contact details making it impossible to contact you. When you called and you were told that the properties you were mostly interested in were already gone and therefore you could not actually see them, we offered to send you the properties we do have available. Our staff sent you the details to an amended email address since the one provided in the first place was wrong and you confirmed you received the details. So far I fail to see which part of this interaction was unhelpful. The fact that you think that most London agents are unhelpful speaks volume. Our reputation speaks for us.
5/5
GoogleSyed and his colleagues were super communicative, and were always on hand with the purchase of my flat. Great stuff.
5/5
GoogleAlina and the team were FANTASTIC! We were there 3 years and they were so professional, friendly and always got things sorted. Five stars, would recommend!PositiveResponsiveness, Quality, Professionalism
5/5
GoogleWe just moved into a property in London managed by Reside and they've made the entire process simple and were really helpful and communicative throughout! We've usually been in touch with Alina and Linda so far and both women have been super friendly and made us feel very welcome and respected as humans, which many agencies fail to achieve. Polite and professional!
4/5
GoogleI have been renting from this agency for about 2 months. I have minimal experience with renting in London. When first talking via email they seemed to have a 48 hour response to emails on listings, and communication was a hard. However, upon moving in they have been very helpful, replacing door locks and sending repair man within a day for non-Emergancy fixes. They are more responsive and I’m very pleased with the service. Will continue to update as time goes on but would recommend them!
5/5
GoogleI was fortunate enough to view and rent a property through Reside. The team in New Cross are great, the viewing was open, honest and informative. The process was extremely smooth and very responsive, all oin all a great experience and I would highly recommend.
5/5
GoogleMy partner and I recently rented a property with Reside. The whole rental process was made easy and stress free. Reside had a great range of properties and helped us find a home that matched our preferences. We would 100% recommend letting through reside!
5/5
GoogleI have been using Reside for 10 plus years now to find and checkout tenants for my flats in SE8 and SE16. The service has always been first class, the communciation excellent and above all quality tenants always found for my flats. Highly receommended.
5/5
GoogleI have been using Reside for over 10 years to rent my property in New Cross, specifically dealing with Alina and Beatris who have been there for as long as I can remember. A couple of reasons why I have had a good experience. - They find good tenants, I have never had a singles issue with late or missing rent payments or any periods of no occupancy. - The statements each month provide receipts / evidence of any deductions and the reason. - They always drop me an email when there is a problem stating they went to the property, found the cause, got me quotes and what they recommend. - They are on top of gas and electricity certificates and sort them without me needing to ask. - The tradesman they use seem to be about right price wise and when I have gone and inspected their work seems to be of good quality. I also checked their reviews on line (checkatrade etc) and they all were fairly highly rated. - Low staff turnover, which means I don't need to be dealing with different people each time. - They are a pleasure to deal with and their letting and management rates are very reasonable. Highly recommended.
5/5
GoogleI have used Reside to let my property for several years now. I switched to them after being unhappy with the ethics and professionalism of the prior agency. They do a really good job every time with a friendly and helpful attitude. They can be relied upon and trusted and I wouldn't want to use anyone else in the area now.PositiveResponsiveness, Quality, Professionalism, Value
5/5
GoogleI rented a lovely flat from Reside for three years. Throughout that period I had no problems with this agency. Any repairs were promptly fixed, I was given plenty of notice if an inspection was taking place and the staff were always friendly and helpful. I've just moved into a new flat in a different part of London. But I found Reside amazing as the tenancy ended. I was kept updated about viewings and there's been no hassle in getting my full deposit returned. Having rented in London for seven years now, this is definitely the best agency I've encountered and would recommend it to anyone renting in the New Cross area. Not only is New Cross a lovely place to live, but Reside are a fantastic agency to rent from.
5/5
GoogleVery streamlined and efficient communication when moving in and out of my rented property. Friendly staff and responsive to any issues with property. Coordinated a plumbing engineer to arrive within 30mins of my boiler breaking! Always receptive to my feedback and swift to relay information to my landlord when necessary. Thanks Reside! I might be back...
5/5
GoogleGreat service, clear communication with several members of the team. The viewing was a little short but to the point. They really helped make my life easier with my rental agreement and I would recommend using their services.
5/5
GoogleI had a fantastic experience working with Reside and their team. Their expertise and attentiveness, combined with Reside's professionalism, made the entire process seamless. I highly recommend them for their exceptional service and commitment to finding the perfect property.
5/5
GoogleWE just bought a property through Reside and would highly recommend them to buyer and seller alike. Syed helpful returned all calls quickly. We managed to get the sale through before another interest hike and nothing too much trouble.
5/5
GoogleReside has been absolutely amazing during our tenancy. Extremely friendly, efficient and helpful. We rented our first property in the UK with them and they guided us through the process and made us very comfortable throughout. Later, they were very responsive and resolved everything we asked for within a day. Couldn't recommend them more!!!
5/5
GoogleVery streamlined and efficient communication when moving in and out of my rented property. Friendly staff and responsive to any issues with property. Coordinated a plumbing engineer to arrive within 30mins of my boiler breaking! Always receptive to my feedback and swift to relay information to my landlord when necessary. Thanks Reside! I might be back...
5/5
GoogleI have used Reside to let my property for several years now. I switched to them after being unhappy with the ethics and professionalism of the prior agency. They do a really good job every time with a friendly and helpful attitude. They can be relied upon and trusted and I wouldn't want to use anyone else in the area now.
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Questions about Reside New Cross
How many reviews does Reside New Cross have?
Reside's London office has 108 reviews across 1 platform: 108 on Google. Reviews may appear on more than one platform. Checked 9 October 2026.
What is Reside New Cross's rating?
Reside New Cross is rated 4.8 out of 5 across all 108 reviews, and 4.8 out of 5 on Google from 108 reviews, checked 9 October 2026.
Where is Reside's London office?
Reside New Cross, 130A New Cross Road, London SE14 5BA.
Ratings and review counts checked 9 October 2026. Is this your office? Claim your page.