Portico London reviews

★★★★★ 1/5

Trustpilot

Avoid at all costs if you are renting

Rented through their Walthamstow branch.High fees (which were legal then) but slow to fix anything. Refused to fix some things such as the back fence being non-existent. Tried to charge me £180 for my AST rolling over into a statutory periodic. Upped the rent by 10% without fail every 2 years.We were good tenants. Stayed there nearly 10 years. We fixed up the garden (eliminating Japanese Knotweed) and never missed any payments. We kept the place clean and tidy.When it came to the end, they tried charging a checkout fee and back-peddled when I asked if it was illegal (an old template by mistake). They insisted the property should be professionally cleaned by their cleaners, but it wasn't even a good domestic standard when we moved in. We refused and cleaned it ourselves.. They lied on the checkout report claiming that "detritus" was present on carpets and in the fridge. Fortunately I had hi-def video of the whole flat on the date I left (all tenants should do this) and when I suggested they might want to take account of this evidence when setting any deductions they backed down and gave me the whole lot back. Silly them as there was some wear and tear on the place they might have gotten away with, but they just chose to lie.

Paul · 23 July 2021

★★★★★ 5/5

Google

Really happy with how hard these guys worked for my partner and I, we had previous issues that were immediately addressed and resolved, restoring our faith in lettings agents! Thank you to Eleanor and Annabelle for a faultless service!

Sarah · 17 June 2019

★★★★★ 5/5

Trustpilot

Annie was an absolute delight

Annie was an absolute delight, she reassured me with advice with the current government guidelines and was helpful with the next steps for me and my family. Will look forward to speaking further with her.

Pippa · 6 November 2020

★★★★★ 1/5

Trustpilot

Extremely high Landlord fees

I’ve been using portico as a landlord for a few years now as an agent to let my property. Recently I’ve had a terrible experience. Very slow to update me, the fees for basic items like registering tenants deposit is blatantly multiplied (they charged me £70 whereby it’s less than £20 to actually register it). Also they used to deduct fee’s on a monthly basis. They changed their T&c’s without warning so when my new tenant signed a 2 year contract they deducted 9% up front for 2 years which amounts to 3 months rent! I haven’t received any payment as the tenant pays them directly. Please avoid if you are a landlord. There are so many better agents out there that charge half as much and are much more honest and upfront

MA · 29 June 2021

★★★★★ 5/5

Trustpilot

Extremely happy with new property manager

We recently had Alice Franco Do Amaral come on-board as our new property manager and since then our experience with Portico has been overwhelmingly positive. Alice came straight in, inheriting a long-running issue from her predecessor, who hadn’t been providing an adequate service. Alice, though, has been brilliant from the get-go: she is patient, an excellent communicator, never goes missing, and, most importantly, gets things done. We are very grateful for the work she’s done on our behalf so far.

Niall · 1 June 2021

★★★★★ 5/5

Trustpilot

New property manager Alice

New property manager Alice took over looking after our property just a few weeks ago and yet, she has been so efficient and brilliant at sorting out issues that normally drag out to months and months. So greateful to Alice for the way she understands the issues, takes ownership, finds providers and coordinates with the owner. She is clear and timely in her communications. She always follows up and makes sure issues are sorted. We are really impressed and greatful.Kristina

Kristina · 25 May 2021

★★★★★ 5/5

Trustpilot

Very communicative and helpful

Samuel is helping me find a property in Walthamstow. He's great at staying in touch and sending over what we might be interested in. Fingers crossed he can help us find the perfect next home!

Hannah · 25 August 2020

★★★★★ 1/5

Trustpilot

Very poor agents

Very poor service. We had multiple issues throughout our tenancy and had to threaten with ombudsman to get things sorted. This started at the beginning when the agent tried to trick my foreign partner into a lease without any break clause and lasted to the end of the tenancy when the agent then took an excessively long time to sort out deposit arrangements (>40 days to provide a breakdown of intended deductions). We only got the ball rolling again when we threatened to sue. I highly doubt they were transparent with our landlord either, as we had to frequently go through our neighbor who knew him to get things done. Never have I seen such a poorly managed estate agency (and I have seen many). Landlords, tenants, buyers and sellers should all stay away, they will cause you more stress than you need.

Will · 11 May 2021

★★★★★ 5/5

Google

Annabelle was great. She was really patient and helpful with me and it’s because of her that I was able to secure a great rental property within my budget and in the area I wanted. Would highly recommend

David · 17 June 2019

★★★★★ 5/5

Google

By far the best agency I ever dealt with; Eleanor was kind enough to show me the flat and Annabelle was patient enough to secure me a deal that was suitable for my budget. I would highly recommend.

Iacob · 17 June 2019

★★★★★ 5/5

Trustpilot

A great team!

CP Creative has been working with Portico for many years now. We have a great relationship with many of the staff including Spyros and his team. They are a pleasure to work with.

CPCreative · 22 January 2021

★★★★★ 5/5

Trustpilot

It can be a stressful experience…

It can be a stressful experience searching for a new home but Portico Property were great, with a special thanks to Magdalena from accounts who was extremely helpful. I highly recommend Portico Property!!

Chris · 21 January 2021

★★★★★ 5/5

Trustpilot

Sharon Chebrot deserves a special…

Sharon Chebrot deserves a special mention for her help dealing with the local council and the Landlords Licencing system, very helpful and efficient.Megan Buchel is always thoughtful and very efficient, excellent at problem-solving.

Lesley · 20 January 2021

★★★★★ 5/5

Google

Sophia was a great help in finding me a property that was suitable for all my needs. She was friendly and trustworthy and made the the process very smooth. Thanks SOPHIA!

Joe · 16 June 2021

★★★★★ 5/5

Trustpilot

Thank you Mr Salman!

Excellent service from Mr Salman. He helped us to find perfect place to rent and made the whole process very smooth. He was very professional and helpful through the process. Strongly recommended to anyone! Thank you very much Salman!

Ahmet · 25 August 2022

★★★★★ 5/5

Trustpilot

I would like to say a big thank you to…

I would like to say a big thank you to Annie for being very helpful and reliable during the rental process. Do not hesitate to contact Annie at Portico.

Marius · 25 October 2021

★★★★★ 5/5

Trustpilot

I had my renewal contract with Mia and…

I had my renewal contract with Mia and she was very king to assist with all the process.Everything was very easy and i would like to say thank you one more time Mia for your support.Marius

Cretu · 7 February 2020

★★★★★ 1/5

Trustpilot

Absolutely rubbish today because of…

Absolutely rubbish today because of them me and my kids are homeless for next 3 days and the audacity is that they want me and my small kids to stay at the place where painting of house is in process which we will been informed earlier will be minimal however its alot

Mahoor · 26 February 2024

★★★★★ 5/5

Trustpilot

Thanks Dominic!

As a buyer, I guess you have to just hope you’re getting a good estate agent as many out there in the market don’t seem to care much but I was lucky enough to get Domininc from the Hammersmith branch, who was just a star. He kept me informed throughout the entire process, super proactive, quick to respond to emails, always willing to help and, again, quite fast to come back with answers. I honestly wouldn't think twice before reaching out to him if I were to sell my flat or look for another to buy.

Vitor · 12 March 2021

★★★★★ 5/5

Trustpilot

Me and my boyfriend are super happy…

Me and my boyfriend are super happy with the work of Sian Merrilees (Senior Lettings Consultant). She helped us a lot with our apartment located in Clapham North with excellent service. She is a very patient and positive professional. We really enjoyed her work.

Camila · 6 December 2021

★★★★★ 5/5

Trustpilot

For the first time renting in London…

For the first time renting in London and it was an amazing experience to deal with Louis. Very helpful and the renting process was easy and fully explained. I would highly recommend the Highbury office and Louis especially. Many thanks

Bogdan · 28 June 2022

★★★★★ 5/5

Trustpilot

A top team

The previous review reflects exactly the experience I have had with Adam, Jodie and Ieva, they could not have been more diligent and dedicated to the task at hand and have achieved great results in a particularly testing environment. I also agree that their communication is superb, something I have not experienced with other property managers. And above all, they are exceptionally personable which has made some particularly tedious tasks all the much easier. A very big thank you one and all.

Christine · 28 February 2021

★★★★★ 5/5

Trustpilot

Marc Mcilveney (Branch Manager) and his…

Marc Mcilveney (Branch Manager) and his team have been the contracted Management Company since the purchase of our property for the last 10 years. Marc has provided an outstanding all round service to our property interests and ensuring all needs have been met. Ensuring relevant certificates (e.g EPC, Electrical safety certificate and others) and Tenancy contracts, inventory checklists and maintenance checks were all in order and up to date. An online video marketing the property was made available during these unprecedented times of the COVID 19 Pandemic where physical access and viewings of properties are restricted. He undoubtedly looks after both the landlord and the tenants best interests, providing sound solutions to any issues as/should they arise. Highly recommend their service.

Khavi · 8 February 2021

★★★★★ 5/5

Trustpilot

An outstanding property manager

For a number of years, Portico has managed properties which my husband and I own in London. They have consistently provided very good, very professional service. Ieva Sarkovska stands out from the team as an incredibly efficient and effective property manager. Ieva has dealt with numerous issues that have arisen at our properties including most recently, a very protracted and complex issue arising from a burst pipe. Not only did Ieva arrange for the immediate plumbing and drying services but she also worked with the property building managers, the relevant contractors and indirectly the insurers to ensure the property will be fully reinstated. We could not be more grateful for all of her efforts.

Christine · 26 January 2021