Trusted Agent profile · London
★★★★★
1,295 reviews across 2 platforms
843 Fulham Road, London, SW6 5HJ
Portico's office in London, at 843 Fulham Road, is rated 4.2 out of 5 across 1,295 reviews on two platforms, including 179 Google reviews rated 4.1.
Tell us what you need and we'll put you in touch. Portico hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near London.
Every review we hold for the London office, from every platform, shown as written. First names only.
4/5
TrustpilotFulham Portico office (Molly Derbyshire)
Molly was very helpful and diligent both helping us find our new flat and during the letting process.She paid attention to our requirements and tried to provide a series of potential candidates, always proactively checking with us both via phone and email.Her understanding, warm and down to earth attitude was something I would like to highlight.
5/5
TrustpilotExcellent service from start to finish
Excellent service from start to finish. Listened to our every need, kept us up-to-date on every stage of the process. Friendly, professional and would highly recommend Daniel, Imran, Adam and the team to sell your property.
5/5
TrustpilotHappy Customer
The staff at Portico are amazing and very helpful, I couldn’t thank them enough! James really helped me and is still helping me find somewhere to rent. Would recommend using them
Dear AlixCustomer care is important to us so we really appreciate you taking the time to leave a review and for giving James a 5 star rating! Many thanksCustomer Care Team
1/5
TrustpilotIf I could give 0 stars I would
If I could give 0 stars I would. Not a single thing went smoothly before during or after our tenancy. We moved out over a month ago and have neither been checked out nor provided with contact details for those responsible. Just 'we'll chase that for you' we are now seeking intermediaries to represent us in this issue. Absolutely dreadful
Dear Cat Cattermole,We appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. We are sorry we did not meet your expectation in this instance. If you would like to contact us at customercare@lrg.co.uk we will be happy to look into this for you.Many thanks, Customer Care Team
5/5
TrustpilotCredit to Simon for his efforts to make the process run like clockwork.
Pro Property London has been a contractor for conducting Portico's inventories since 2015. Simon and the team are friendly, pro-active and helpful in sorting issues when they arise. It's lovely working with clients who value the service we provide - Credit to Simon for his efforts to make the process run like clockwork.
5/5
TrustpilotVery helpful
I asked for a valuation, got immediate response and excellent service. Sean was prompt, efficient, warm, clear in his explanations, speedy in follow-up paperwork and very helpful, providing me with useful supporting material. I felt fully informed and in no way pressured. Should I decide to go forward I will definitely be back in touch.
5/5
GoogleThe portico office is great and would definitely recommend. A team member by the name of Ehsan has really gone above and beyond with his helpful advice and has called by everyday as I’ve asked with new property matches. Love the diligence from this team member.
Dear Abdulaliyy Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
TrustpilotThank you Portico Walthamstow
A huge thank you to Claire and Sean in the Walthamstow office for their patience, care and attention in getting my property sale & purchase over the line. While other estate agents were impossible to get through to, Portico were always available and willing to help. Well done and thank you.
5/5
GoogleHad an amazing experience with Portico and Angus in particular - Angus is very thorough, very responsive, very professional and an absolute pleasure to deal with! No question was lest unanswered and no issue was too small. Very happy to have dealt with them
1/5
TrustpilotUntrustworthy and incompetent
Really poor service all round. I have, thankfully, now moved out of their property. But, if you are unfortunate enough to be about to start renting from these estate agents, be aware of the numerous dodgy practices they will attempt.They will firstly pressure you into signing a "no-deposit scheme" in order to secure your property. Which although it would be illegal to outright force you, they make it abundantly clear that you will not get the property unless you sign up for this £60 a month charge. If you attempt to request a conventional deposit, as you are legally entitled, they will tell you this is likely to be a dealbreaker for the landlord who will look to the next applicant. Now, purely coincidentally I'm sure, they receive a large cut of this monthly premium for each unfortunate tenant they successfully refer.Additionally throughout the process you will be pressured into signing up for, Portico sourced, contents insurance. They will be deliberately vague in specifying whether you are legally obligated to sign up (you are not). Going so far as to state that the landlord is insisting upon it (despite it making no conceivable difference to them). Now weirdly, they also get a cut of this money. But I'm sure that's not a factor in why they attempt to pressure you into another needless expense. They must just be concerned for the safety of your possessions in their overpriced properties...They will also demand from you completely ridiculous amounts of personal information, which I have never been asked for before or since.Add to this that they are completely disorganised, uncommunicative, consistently slow to address maintenance issues and generally incompetent and you are left with a pretty dreadful experience. Best avoided if at all possible.
5/5
TrustpilotThe sale was complex and complicated
The sale was complex and complicated. It spread out over two years, whereby buyers were ill and dropped out, or buyers fell away for other technical reasons. The guys were totally professional and persevered. 100% top marks to Samuel, Densel, and finally assisted by Irene. I would recommend these guys without a doubt.
Dear ChrisCustomer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleSophia has been assisting me over the last 2 months regarding a property they advertised on their website. She is very accommodating and has been extremely helpful in coordinating the whole process with the current owners. I will definitely recommend the company to others looking to buy in Fulham area.
5/5
TrustpilotI had my viewings with Samuel who was…
I had my viewings with Samuel who was great, really efficient, friendly and quick at getting us the answers we needed. Then Sean was dealing with us and he was absolutely amazing. Extremely professional, good fun, patient and understanding and did whatever he could to help! I would highly recommend him. Thank you guys!
1/5
TrustpilotWe have been having a very poor service…
We have been having a very poor service throughout the 7 years we have been renting our flat in Highbury.Whenever we had a problem we had to wait many days before they replied and took any action.Most of the times we had to address directly the owner who could step in and unblock the situations.At the present moment , we are experiencing a huge delay in the return of our deposit:after one month since we left the property we do not know yet when the founds should hit our account.
5/5
TrustpilotSince Sumaiya has been property manager…
Since Sumaiya has been property manager she continues to get things done and always reassures you each step of the way.
5/5
GoogleI recently moved places and was so scared as it was my first time but jess was amazing ! i had a smooth tenancy process all the way up until moving, she was really helpful and was always available and was always informed about everything.
Dear Jainelly Torres Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleAngus was an absolute star! Clearly cares about finding the right property for you and making sure you end up happy, not just hurrying you through like I've experienced elsewhere. He made the whole process enjoyable and took as much of the stress away as possible.PositiveResponsiveness, Quality, Professionalism, Value
5/5
TrustpilotProfessional
Professional, organised and helpful. I approached Portico after a disastrous experience with a different Leyton Letting agent. Billy from Portico, Leyton supported me through a complete renovation of the property, holding the keys to give work people access and ensuring the work was done to a high standard. They advertised the property, organised the viewings and vetted the prospective tenants. I was kept informed throughout. I recommend their service.
1/5
TrustpilotWas a positive review...
Review was written after starting tenancy. By the time we ended it two years later, there is only one rating I can give it. Be careful.
5/5
GoogleHave had such awful experience before Portico and these guys know how to make a stressful situation feel together. Angus was particularly helpful and considerate, made the whole process so much easier. So thankful for all of his help!PositiveResponsiveness, Quality, Professionalism, Value
5/5
GoogleSabit was extremely helpful with answering any questions we had. He was more than happy to show us round the property more than once and was always on the end of the phone when we needed to ask or check anything. Once we'd provided all of our details reference checks were fairly straightforward. Would definitely use portico again.
5/5
GoogleHappy with my experience with Portico. Did not ultimately rent a property through them, but I found Molly to be one of the most responsive agents I have ever dealt with. She was proactive and didn't need following up. She was also professional and very flexible with viewings. I would recommend Molly.
5/5
TrustpilotTommy at the Leyton branch is…
Tommy at the Leyton branch is excellent, responsive and goes above and beyond. Within 48 hours my property was photographed to perfection and marketed.
Dear DionneCustomer care is important to us so we really appreciate you taking the time to leave a review and for giving Tommy a 5 star rating! Many thanksCustomer Care Team
5/5
TrustpilotProactive
Proactive, friendly and supportive team. Spencer, Tommy, Bilal and Kelsee were all fantastic from start to finish on what was a tricky sale and purchase
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Tell us what you need and we'll put you in touch. Portico hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near London.
