5/5
TrustpilotEasy and efficient experience
Easy and efficient experience, Erick has been really helpful for me & my Partner throughout the process.
Trusted Agent profile · London
Portico London reviews
★★★★★
1,305 reviews across 2 platforms
163-165 Hoe Street, London, E17 3AL
Portico's office in London, at 163-165 Hoe Street, is rated 4.2 out of 5 across 1,305 reviews on two platforms, including 246 Google reviews rated 4.4.
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Reviews
Every review we hold for the London office, from every platform, shown as written. First names only.
Trustpilot5/5
GoogleGergana was very helpful and polite. Thanks.
5/5
TrustpilotProfessional and friendly service!
Professional and friendly service from start to finish. Aaron was absolutely brilliant, I would recommend him without doubt. He was very helpful and efficient. Thank you again!
5/5
GoogleEmily & Ammer have both been brilliant in helping us through the process of buying a property through Portico. They have taken all the stress out of it by being really quick to respond and get stuff sorted with great & clear communication throughout. Would recommend using them around Walthamstow!
5/5
TrustpilotThank you sooo much
I want to say a massive thank you for all your help Annie!! You made everything a very smooth process you were so helpful with everything.
5/5
TrustpilotProperty management and eventual sale
The five stars tell their own story. I don't for a moment regret contracting the management and eventual sale of my property to Portico (Forest Gate and then Ilford offices).
Agent replied · 19 June 2024
Good afternoon,Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
TrustpilotMany thanks to Helene Tyler in the…
Many thanks to Helene Tyler in the Accounts Department at Portico for her support and prompt responses to my emails regarding completing my tax returns.
5/5
TrustpilotVery good service from the Lettings…
Very good service from the Lettings team through to Property Mangement. The Accounts team are very responsive too and I have had great service. Kristian Muzzelle is excellent
5/5
TrustpilotSamuel Johnson was my agent
Samuel Johnson was my agent. He displayed great local knowledge and was a pleasure to deal with in person and over the phone.Definitely recommend Portico Walthamstow
5/5
GoogleAt Portico (Walthamstow Branch) I have met nice and professional people, especially Sanyah Rashid which is a lovely young lady, friendly, polite and always keen to help.
4/5
GoogleAlthough Sanyah handled our letting irresponsibly and at times spoke to us quite rudely, Sean has been professional, helpful and resolved our dispute with a difficult landlord.
5/5
TrustpilotOutstanding service!
Excellent communication, efficient and professional. Met my requests and were honest and transparent about what could be delivered. In addition, very personal service. Excellent suggestions and referrals for mortgage and legal assistance. Would have no hesitation using their services in the future.
5/5
TrustpilotNatalie Banton was extremely polite…
Natalie Banton was extremely polite very helpful very explanatory and very patient and a very nice person to deal with.
5/5
GoogleSean and the team were very efficient and getting my property let. Good customer service too
1/5
TrustpilotThey are only quick on the raising rent notice
They are so slow on helping tenants.They took 4 months to fix our blinds. We have reported water leaks in our house, never been fixed. Once they replaced our clothes washing machine with a broken second hand they need it to replace again after some cloths being damaged.AVOID THIS AGENCY!
5/5
TrustpilotHighly recommend Portico Agency
Highly recommend Portico Agency! Especially Walthamstow Branch where we were well taken care of by Samuel Johnson! Very friedny and quick communication. Thank you very much.
5/5
GoogleI have worked with Sean for over ten years he has been kind, professional and efficient In all sales and lettings. I would highly recommend him!
5/5
TrustpilotAmazing service
Great service, Sean was excellent and very helpful, he had so much knowledge and helped every way he could, would highly recommend using Sean at Portico.
5/5
TrustpilotGreat service
Portico helped me find a new flat that fits my needs, and have been professional during the process. Special thanks to Sanyah who assisted me throughout.
1/5
TrustpilotAVOID - PORTICO DOES NOT HONOUR CONTRACT
Avoid using portico property at all costs. They are yet to return our deposit despite us moving out over a month ago and are now claiming that certain clauses in our signed tenancy agreement are ‘guidelines’ and that they do not have to honour their side of the contract. They will do anything to keep your money and are without doubt the worst estate agent I have ever had the misfortune of using. DO NOT USE PORTICO.
5/5
TrustpilotIeva from Camden is a great property…
Ieva from Camden is a great property manager, she is very easy to deal with, very responsive, helpful and an all round pleasure!
1/5
TrustpilotWorst experience ever when getting my…
Worst experience ever when getting my deposit back, it has been over 10 working days and they are unable to give an explanation as to why, communication is very limited and pretty much kept saying will be in touch tomorrow.
4/5
TrustpilotQuick response and very efficient .
Agent replied · 19 June 2024
Dear JonathanWe are very happy we could provide you with a positive customer experience.Kind regardsCustomer Care Team
1/5
TrustpilotNever ever go to them.....
Dealing with them traumatized me and my family. They are very unprofessional. It was hectic two months for us. They have breached the contract, effectively rendering us homeless with our 1 year old baby. Never ever go to them.....
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