Trusted Agent profile · London
★★★★★
1,186 reviews across 2 platforms
12 Hartlepool Court, London, E16 2RL
Portico's office in London, at 12 Hartlepool Court, is rated 4.2 out of 5 across 1,186 reviews on two platforms, including 80 Google reviews rated 4.4.
Every review we hold for the London office, from every platform, shown as written. First names only.
1/5
TrustpilotInept
I have been a tenant for over two years now, and must say Portico's ineptitude never ceases to amaze me, whether it is with mismanaging lease renewals, arranging inspections, or indeed going back on previous agreements - not to be trusted.
5/5
TrustpilotI had an amazing expérience with…
I had an amazing expérience with portico moving into my 2 bedroom flat with Annie’s support who was very professional, patient end and friendly. I highly recommend for anyone looking for somewhere to live to choose portico.
1/5
TrustpilotIncompetent/seemingly unlawful conduct.
In sum:
Dear James, We value your feedback and sincerely appreciate you taking the time to share your experience with us. Our goal is to provide exceptional service, and we take any concerns from our customers very seriously. We apologise for falling short of your expectations on this occasion and truly appreciate you bringing this to our attention. Best regards, Customer Care Team
5/5
TrustpilotI had a pleasure to get help from…
I had a pleasure to get help from Alexandra Galla. She was very helpful and knowledgeable. She had advised what I should have done with the problem. Nice and very pleasant to talk to, thank you!
5/5
TrustpilotRegan Hutton
Regan Hutton, helped massively, whether my query be relevant to her department or not. Her understanding of housing law is -somewhat- outstanding! She is an asset to Portico and I look forward to dealings with her in the future
5/5
TrustpilotThanks Portico!
Love receiving the emails from Samantha, they make my week and have useful tips which hopefully I’ll eventually be able to use when getting on the property ladder in London. Love the portico places idea as well. Thanks guys
5/5
TrustpilotRental in Leyton
Rental in Leyton. Brilliant agents,. As a Landlord have been using Portico Leyton to help rent my property over a number of years and always find them to be friendly, professional, helpful and reliable. Marc McIlveney and Gokhan are great.
5/5
TrustpilotThe best customer services which is…
The best customer services which is always provided (specially by kieren downey).Really happy that whenever we have raised any issue or concern, its dealt with straight away. Very helpful and professional team. :)
5/5
TrustpilotReliable & good customer service
Prompt response proactive good advice works hard to get your property let. Remembers me as the client & readily accepts calls or calls back within reasonable timeframe. Have built a good working relationship.
5/5
TrustpilotHelene at accounts
I have really always been impressed with the professionalism from Helene Tyler at accounts....if there is ever a query....Helene investigates and responds the very same day! Keep up the good work!Michael W. at Rowhill Properties
5/5
TrustpilotPortico handyman
Portico handymanI recently used this organisation for a property not managed by Portico. They provided good service (both Sonya Andonova and the tradesmen that she arranged) to fix a patio door and I was pleased with the result.Paul S.
3/5
TrustpilotPortico
Let's go Portico
Dear Flo, We value your feedback and sincerely appreciate you taking the time to share your experience with us. Our goal is to provide exceptional service, and we take any concerns from our customers very seriously. We apologise for falling short of your expectations on this occasion and truly appreciate you bringing this to our attention. Best regards, Customer Care Team
4/5
TrustpilotPortico Places is top notch!
Really enjoyed my Portico experience and the Portico Places programme is both brilliant and original. Only wish there were more participating companies in Hammersmith, that would make my rating five star. Thanks Portico, keep it up! Very refreshing.
5/5
TrustpilotSuper efficient and friendly
Super efficient and friendly. It's quite difficult to find a good estate agent in London but I can definitely recommend Portico and Sanyah -- I went from making an offer to moving in within a week.
5/5
TrustpilotLove working with Portico
Absolutely love working with Portico. Not only are the reliable and efficient but they are industry experts with their customers at the heart of everything they do. Aleksandra Galla in particular has been fantastic.
5/5
TrustpilotGreat service from beginning to end
Great service from beginning to end. My point of contact was Lady Niongo, who was very professional and helpful. All queries and questions were always promptly dealt with and I will highly recommend.
5/5
TrustpilotGreat service and great attitude from…
Great service and great attitude from Charlene Garcia Marin and Graznya Kotarbo who make the job a little easier and thanks everday to all of the staff at the Chigwell office from Phil at PR Property Company.
5/5
TrustpilotI have been dealing with Grazyna…
I have been dealing with Grazyna Kotarba for well over a year now and nothing is too much trouble when I ask for any help. Very professional, courteous and leaves no stone unturned . First class 👍🏻
5/5
TrustpilotExcellent Property Management
Portico have been managing our property through two tenancies and we’ve been very impressed with the levels of their service. They respond very quickly when things need doing, and have found us excellent tenants for each new tenancy.
5/5
TrustpilotAn excellent service by Sean Hewitt…
An excellent service by Sean Hewitt and the rest of the team at the Portico Walthamstow office.I would thoroughly recommend them for any person(s) looking to buy or sell property in the area.
5/5
TrustpilotHad a lovely experience with Portico…
Had a lovely experience with Portico and Samuel, he was quite helpful and made sure the viewing would feel safe (with masks on) and replied to my many questions, transparency and efficiency are always appreciated.
5/5
TrustpilotThis agency is top.
This agency is top.From the viewing process to check out moment they were amazing, extremely friendly and professional. Fast and effective. If I have to rent again I would do it through them.
3/5
TrustpilotIs portico and portico direct the same…
Is portico and portico direct the same company only difference its nationwide?I'm trying get in touch but there's no phone number for Portico direct and they owe me brother rent.
5/5
TrustpilotI would give Spyros a 5 stars
I would give Spyros a 5 stars. He was excellent in dealing with my issues and I would say his responses were very swift. I have no hesitation in recommending him to anybody!
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