5/5
TrustpilotThank you sooo much
I want to say a massive thank you for all your help Annie!! You made everything a very smooth process you were so helpful with everything.
Trusted Agent profile · London
Portico London reviews
★★★★★
1,187 reviews across 2 platforms
12 Hartlepool Court, London, E16 2RL
Portico's office in London, at 12 Hartlepool Court, is rated 4.2 out of 5 across 1,187 reviews on two platforms, including 80 Google reviews rated 4.4.
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Reviews
Every review we hold for the London office, from every platform, shown as written. First names only.
Trustpilot5/5
TrustpilotProperty management and eventual sale
The five stars tell their own story. I don't for a moment regret contracting the management and eventual sale of my property to Portico (Forest Gate and then Ilford offices).
Agent replied · 14 June 2024
Good afternoon,Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
TrustpilotMany thanks to Helene Tyler in the…
Many thanks to Helene Tyler in the Accounts Department at Portico for her support and prompt responses to my emails regarding completing my tax returns.
5/5
TrustpilotVery good service from the Lettings…
Very good service from the Lettings team through to Property Mangement. The Accounts team are very responsive too and I have had great service. Kristian Muzzelle is excellent
5/5
TrustpilotSamuel Johnson was my agent
Samuel Johnson was my agent. He displayed great local knowledge and was a pleasure to deal with in person and over the phone.Definitely recommend Portico Walthamstow
5/5
TrustpilotOutstanding service!
Excellent communication, efficient and professional. Met my requests and were honest and transparent about what could be delivered. In addition, very personal service. Excellent suggestions and referrals for mortgage and legal assistance. Would have no hesitation using their services in the future.
5/5
TrustpilotNatalie Banton was extremely polite…
Natalie Banton was extremely polite very helpful very explanatory and very patient and a very nice person to deal with.
4/5
GoogleNice place and very friendly staff. They helped us find a very nice flat that met all our needs and they were very available for any issue that we had. Greatly recommend
Agent replied · 21 June 2024
Dear Ilenia, We are very happy we could provide you with a positive customer experience. Kind regards Customer Care Team
1/5
TrustpilotThey are only quick on the raising rent notice
They are so slow on helping tenants.They took 4 months to fix our blinds. We have reported water leaks in our house, never been fixed. Once they replaced our clothes washing machine with a broken second hand they need it to replace again after some cloths being damaged.AVOID THIS AGENCY!
5/5
TrustpilotHighly recommend Portico Agency
Highly recommend Portico Agency! Especially Walthamstow Branch where we were well taken care of by Samuel Johnson! Very friedny and quick communication. Thank you very much.
5/5
TrustpilotAmazing service
Great service, Sean was excellent and very helpful, he had so much knowledge and helped every way he could, would highly recommend using Sean at Portico.
5/5
TrustpilotGreat service
Portico helped me find a new flat that fits my needs, and have been professional during the process. Special thanks to Sanyah who assisted me throughout.
1/5
TrustpilotAVOID - PORTICO DOES NOT HONOUR CONTRACT
Avoid using portico property at all costs. They are yet to return our deposit despite us moving out over a month ago and are now claiming that certain clauses in our signed tenancy agreement are ‘guidelines’ and that they do not have to honour their side of the contract. They will do anything to keep your money and are without doubt the worst estate agent I have ever had the misfortune of using. DO NOT USE PORTICO.
5/5
GoogleI have got the best service from Portico
Agent replied · 21 June 2024
Dear Syed Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
TrustpilotIeva from Camden is a great property…
Ieva from Camden is a great property manager, she is very easy to deal with, very responsive, helpful and an all round pleasure!
1/5
TrustpilotWorst experience ever when getting my…
Worst experience ever when getting my deposit back, it has been over 10 working days and they are unable to give an explanation as to why, communication is very limited and pretty much kept saying will be in touch tomorrow.
4/5
TrustpilotQuick response and very efficient .
Agent replied · 14 June 2024
Dear JonathanWe are very happy we could provide you with a positive customer experience.Kind regardsCustomer Care Team
1/5
TrustpilotNever ever go to them.....
Dealing with them traumatized me and my family. They are very unprofessional. It was hectic two months for us. They have breached the contract, effectively rendering us homeless with our 1 year old baby. Never ever go to them.....
5/5
GooglePerry was very helpful in helping us finding a property. It was first time renting and English is not great, but he was very good.
5/5
TrustpilotAs an landlord who travels abroad…
As an landlord who travels abroad frequently, it is very reassuring to be able to deal with Mia Walcott-McCormick @ Portico. I have had the pleasure of dealing with Mia on several occasions over the past year for all manner of items, e.g. rental renewal, legal licensing for new housing regulations, general maintenance and repairs and it is an absolute pleasure. She is consistently prompt and professional in all communications, both verbal and written.
5/5
TrustpilotNatalie Banton was a superstar
Natalie Banton was a superstar! Really quick, efficient, polite, and helpful. Thank you Natalie!
5/5
TrustpilotRashad was very helpful from start to…
Rashad was very helpful from start to finish. He gave me great advice regarding the sale of our house and the whole sale process ran very smoothly.
5/5
TrustpilotNatalie Banton was a pleasure
Natalie Banton was a pleasure, so polite and helpful for the processing of our deposit return. Thank you.
5/5
TrustpilotGreat service and helpful staff
Great service and helpful staff. Quick to respond to my queries in a polite and professional manner, would definitely recommend Sean in Walthamstow branch.
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