Portico London reviews

★★★★★ 1/5

Trustpilot

Must be very be careful with them

At the begining of the tenancy: they been quite helpful until we got the keys. However, we found out some problems with the flat (hole on the wall, unfinished flooring,..) and they was not bother to check and repair.During the tenancy: I reported problems with lights, door lock, .. - they never come to fix.They always want to view the house on the same day without notification in writing. When they came in, they did not take their shoes off the carpet - How professional they are.At the end of tenancy, they tried to charge us £5k for damage without any reasonable grounds - the adjudicator, of course, did not allow them to do that. And He reduced the amount from £5k to £0.00They even tried to charge us £138, the fee to change the door lock which was repaired by the neighbor, and again adjudicator made them to charge us £0.00 instead.I would advise tenants need to be careful when dealing with them. If you can, JUST STAY AWAY FROM THEM!!!

TUNG · 22 February 2023

★★★★★ 5/5

Trustpilot

Professional and down to earth, perfect balance.

Sanyah was a pleasure to deal with from the outset, very professional and down to earth so a perfect balance.Sean was also brilliant, kept us up to speed as the process moved along. Fantastic! I would highly recommend Portico, without a doubt.Thank you both for all your help, Victoria & Ian

Victoria · 28 August 2019

★★★★★ 1/5

Trustpilot

Really odd experience with them

Really odd experience with them. I was initially in contact with Meera about viewing a property. Viewing was cancelled and despite me following up several times I received no response neither by email or phone. Poor customer service and surprising from what I thought was a reputable brand.

Onika · 30 July 2020

★★★★★ 5/5

Google

Five stars for Adam from uk landlord services and lavona from property management. Awesome works guys . Work nicely done. Very efficient & prompt with time . Highly recommend this company.

Tea · 12 April 2024

★★★★★ 1/5

Trustpilot

Criminals that want your deposit…

Criminals that want your deposit careful of Natalie. The deposit team are not the messenger, they advise the landlord.Asked for my deposit a week ago and was ignored until I put in a request to DPS then they came out of the wood works. Demonstrates a lot about the company, they were willing to ignore me until they had to. My recommendation do not pay your last month, they will take your deposit anyway.

J · 2 August 2023

★★★★★ 5/5

Trustpilot

Mr Sam Johnson has been such an…

Mr Sam Johnson has been such an important part of our family finding our new home. Nothing is ever too much and he is always available if we need him. Even in these difficult times with the virus he has gone above and beyond for us. True gentleman.

Lorna · 14 July 2020

★★★★★ 5/5

Trustpilot

Kieran Downey at portico team in Ilford…

Kieran Downey at portico team in Ilford has been an amazing help with arranging some recent redecorations needed at our flat. Special circumstances made it much harder than us usual to arrange with the tenants, and so we are extremely grateful. Many thanks Kieran!

Emily · 28 May 2021

★★★★★ 5/5

Trustpilot

Professional service from Portico

I used Portico for lettings and have to say I got an excellent service. They simply asked what I wanted rather then just do as they pleased . A special thanks to Annie and Filberto from the Woodford Green branch. I would definitely recommend Portico.

Mr · 12 March 2021

★★★★★ 5/5

Trustpilot

Hey there

Hey there! I just want to highlight that I was offered the opportunity to see a couple of apartments and the service I received was great since it was personable and honest.Flora Eshagzadeh was clearly client-centric with brilliant communication skills and her organizing viewings were fantastic.

Marga · 11 December 2020

★★★★★ 5/5

Trustpilot

I used Portico to rent an apartment

I used Portico to rent an apartment, the service provided by Annie Munday is professional, she is kind, friendly and always keeps in touch with clients to help them choose the house they want.I recommend the Portico agency and especially Annie for their quality services!

Georgiana · 7 February 2021

★★★★★ 5/5

Trustpilot

They were really helpful even though I…

They were really helpful even though I was a bit late they still took time to help me. Great service, will recommend to everyone.

Andrei · 31 July 2024

★★★★★ 5/5

Trustpilot

Samuel Johnson and Sanyah Rashid were…

Samuel Johnson and Sanyah Rashid were fantastic to deal with when renting my first property. Both were very helpful in guiding me through the process and accommodating for my requirements. Very timely when dealing with inquiries and made sure I was well-informed before making a decision.

Adil · 30 October 2020

★★★★★ 5/5

Trustpilot

A big thank you to Saeeda who has…

A big thank you to Saeeda who has really gone above and beyond resolving all of the issues we’ve had in our flat throughout the tenancy. She had really turned around a horrible and stressful experience into a positive one. Wishing her all the best.

Finn · 26 January 2021

★★★★★ 5/5

Trustpilot

Can’t recommend highly enough

We just bought our very first property with Portico in Clapham and we can’t recommend highly enough. The whole team was helpful, responsive and patient throughout. Everyone is so friendly and easy to talk to, not to mention highly professional. Many thanks to everyone who was involved - Bella, Holly and Kate!

Lee · 19 July 2022

★★★★★ 5/5

Trustpilot

Great service from Daniel

It was lovely getting to know Daniel and he was always on hand to answer queries and chase things up from other buyers in our chain. He kept us informed at all times and helped keep our sale on track.

Hannah · 18 March 2025

★★★★★ 5/5

Trustpilot

Sean Hewitt

I was looking for a property and found Sean, he was so helpful and very knowledgeable on the area.He gave me such good advice which really helped me with my decision

Kim · 12 March 2024

★★★★★ 5/5

Trustpilot

Amazing service

Salma made the flat hunting process so easy and stress free, she was always available over text or call to answer any questions!

Anamika · 15 August 2023

★★★★★ 5/5

Trustpilot

Meera and Magdolna were very helpful

Meera and Magdolna were very helpful, professional and answered all our concerns in a proactive professional manner.Thank you guys and Portico.

Chatter · 27 October 2023

★★★★★ 1/5

Trustpilot

Withholding deposit for 2 months

I have been trying to get in touch with portico for the return of our deposit. They have been withholding it now for two months and I have been trying to get in touch with them via email and phone calls. The number listed for the department is faulty and won't put me through, the general queries number does not put me through to anyone, but promises to call you back. I have yet to receive any sort of attempt to get in touch with me from portico.

Emily · 17 November 2022

★★★★★ 5/5

Trustpilot

We recently rented a flat through…

We recently rented a flat through Portico Leyton and the tam were just brilliant. The whole process was ver smooth and quick. We had Abbie, Jack and Billy supporting us through the process. I would definite recommend them to anyone needing property services. Ulla kamara

MS · 24 February 2023

★★★★★ 5/5

Trustpilot

Knowledgable and courteous

Have been a client of Portico previously. Provided me with professional advice and information on the area and how much rental yield I could expect for my property. I mainly dealt with Vatche Cherchian - very knowledgable and courteous. Will definitely continue to use in the future.

Mr · 8 February 2020

★★★★★ 5/5

Trustpilot

Thank you to michael for helping me…

Thank you to michael for helping me find my new flat, he managed to change my mind so easily. Highly recommended

Tiago · 28 August 2024

★★★★★ 1/5

Trustpilot

Good when it comes to signing up to a…

Good when it comes to signing up to a rental agreement, very attentive, friendly and quick response time. During the tenancy they were as expected and dealt with minor issues relatively quickly.However when it came to communication to the landlord, Portico were terrible and took weeks and sometimes months to get an answer back from the landlord. What is the point of a management company if they cannot get answers from the landlord. Awful customer service, leaving us in the dark for weeks and months regarding repairs. We were left with a broken window, broken oven and broken washing machine through the Summer. This included 2 heatwaves meaning we could not open our bedroom window and ventilate the property, and into Autumn this started causing mould growth to build up around the window. Portico said they offered options to the landlord but they refused, however we were expecting more from a management company and would assume they would have a contract with the landlord to provide a reasonable and safe accommodation for us as tenants. We were passed around 3 or 4 different people in the management team, taking weeks of us having to re-report the issues.All in all I would never recommend portico. We are still waiting on our security deposit back.

James · 5 November 2022

★★★★★ 5/5

Trustpilot

Helpful and professional

Very happy with the service provided from Filiberto and Annie when renting out our property with Portico. Found them very helpful and professional throughout the process. There was good communication with us through every step, which was appreciated as first time landlords.

Stuart · 20 May 2021