Trusted Agent profile · London
★★★★★
1,186 reviews across 2 platforms
12 Hartlepool Court, London, E16 2RL
Portico's office in London, at 12 Hartlepool Court, is rated 4.2 out of 5 across 1,186 reviews on two platforms, including 80 Google reviews rated 4.4.
Tell us what you need and we'll put you in touch. Portico hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near London.
Every review we hold for the London office, from every platform, shown as written. First names only.
5/5
TrustpilotCredit to Simon for his efforts to make the process run like clockwork.
Pro Property London has been a contractor for conducting Portico's inventories since 2015. Simon and the team are friendly, pro-active and helpful in sorting issues when they arise. It's lovely working with clients who value the service we provide - Credit to Simon for his efforts to make the process run like clockwork.
5/5
TrustpilotVery helpful
I asked for a valuation, got immediate response and excellent service. Sean was prompt, efficient, warm, clear in his explanations, speedy in follow-up paperwork and very helpful, providing me with useful supporting material. I felt fully informed and in no way pressured. Should I decide to go forward I will definitely be back in touch.
5/5
TrustpilotThank you Portico Walthamstow
A huge thank you to Claire and Sean in the Walthamstow office for their patience, care and attention in getting my property sale & purchase over the line. While other estate agents were impossible to get through to, Portico were always available and willing to help. Well done and thank you.
1/5
TrustpilotUntrustworthy and incompetent
Really poor service all round. I have, thankfully, now moved out of their property. But, if you are unfortunate enough to be about to start renting from these estate agents, be aware of the numerous dodgy practices they will attempt.They will firstly pressure you into signing a "no-deposit scheme" in order to secure your property. Which although it would be illegal to outright force you, they make it abundantly clear that you will not get the property unless you sign up for this £60 a month charge. If you attempt to request a conventional deposit, as you are legally entitled, they will tell you this is likely to be a dealbreaker for the landlord who will look to the next applicant. Now, purely coincidentally I'm sure, they receive a large cut of this monthly premium for each unfortunate tenant they successfully refer.Additionally throughout the process you will be pressured into signing up for, Portico sourced, contents insurance. They will be deliberately vague in specifying whether you are legally obligated to sign up (you are not). Going so far as to state that the landlord is insisting upon it (despite it making no conceivable difference to them). Now weirdly, they also get a cut of this money. But I'm sure that's not a factor in why they attempt to pressure you into another needless expense. They must just be concerned for the safety of your possessions in their overpriced properties...They will also demand from you completely ridiculous amounts of personal information, which I have never been asked for before or since.Add to this that they are completely disorganised, uncommunicative, consistently slow to address maintenance issues and generally incompetent and you are left with a pretty dreadful experience. Best avoided if at all possible.
5/5
TrustpilotThe sale was complex and complicated
The sale was complex and complicated. It spread out over two years, whereby buyers were ill and dropped out, or buyers fell away for other technical reasons. The guys were totally professional and persevered. 100% top marks to Samuel, Densel, and finally assisted by Irene. I would recommend these guys without a doubt.
Dear ChrisCustomer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
TrustpilotI had my viewings with Samuel who was…
I had my viewings with Samuel who was great, really efficient, friendly and quick at getting us the answers we needed. Then Sean was dealing with us and he was absolutely amazing. Extremely professional, good fun, patient and understanding and did whatever he could to help! I would highly recommend him. Thank you guys!
1/5
TrustpilotWe have been having a very poor service…
We have been having a very poor service throughout the 7 years we have been renting our flat in Highbury.Whenever we had a problem we had to wait many days before they replied and took any action.Most of the times we had to address directly the owner who could step in and unblock the situations.At the present moment , we are experiencing a huge delay in the return of our deposit:after one month since we left the property we do not know yet when the founds should hit our account.
5/5
TrustpilotSince Sumaiya has been property manager…
Since Sumaiya has been property manager she continues to get things done and always reassures you each step of the way.
5/5
TrustpilotProfessional
Professional, organised and helpful. I approached Portico after a disastrous experience with a different Leyton Letting agent. Billy from Portico, Leyton supported me through a complete renovation of the property, holding the keys to give work people access and ensuring the work was done to a high standard. They advertised the property, organised the viewings and vetted the prospective tenants. I was kept informed throughout. I recommend their service.
1/5
TrustpilotWas a positive review...
Review was written after starting tenancy. By the time we ended it two years later, there is only one rating I can give it. Be careful.
5/5
TrustpilotTommy at the Leyton branch is…
Tommy at the Leyton branch is excellent, responsive and goes above and beyond. Within 48 hours my property was photographed to perfection and marketed.
Dear DionneCustomer care is important to us so we really appreciate you taking the time to leave a review and for giving Tommy a 5 star rating! Many thanksCustomer Care Team
5/5
TrustpilotProactive
Proactive, friendly and supportive team. Spencer, Tommy, Bilal and Kelsee were all fantastic from start to finish on what was a tricky sale and purchase
5/5
TrustpilotMassive thank you to Erick and all…
Massive thank you to Erick and all portico Hammersmith
Hi John , we are very happy to have provided you with such a positive experience!
5/5
TrustpilotHappy Clients
Our first impression of Portico was really positive At the valuation Spencer was really enthusiastic about our property , we felt we could trust him and that he cared about us as customers. All the staff we dealt with at Portico were efficeient and friendly and we would reccommend Portico to anyone .
1/5
TrustpilotBetter agents out there!
I asked for a valuation. Guy attended the site, all good. I was told I would hear back: nothing. Even after 2 weeks. I was called by head office, stating if I needed anything further. I stated I hadn’t heard from them regarding my valuation. The branch called finally called and he was a little hostile. He said that Guy had left the company. Very odd.
1/5
TrustpilotBetter agents out there!
I asked for a valuation. Guy attended the site, all good. I was told I would hear back: nothing. Even after 2 weeks. I was called by head office, stating if I needed anything further. I stated I hadn’t heard from them regarding my valuation. The branch called finally called and he was a little hostile. He said that Guy had left the company. Very odd.
5/5
TrustpilotAnthony Adomako -the MVP!
Anthony Adomako is a lovely property manager he listens and is prompt with his responses. He is a great example of quality customer service and is switched on and proactive. If it wasnt for him my experience with portico may have been very different. Thanks again - Christina
5/5
TrustpilotPainless experience
Bilil was very patient with our probate property helped out enormously when he could and kept everyone up to date, a rare breed
5/5
TrustpilotOutstanding!
I have worked with Sean for several years. He is the best at what he does. He has always found me quality tenants and he has managed the flat impeccably. He responds quickly and efficiently and is always available to answer any queries. Best agent in town. Thanks Sean!
5/5
TrustpilotCasey was great today
Casey was great today. He completed all the tasks we had in a timely fashion and did a sterling job. Really appreciate the good work and highly recommend. We are based in Clapham.
5/5
TrustpilotExcellent communication
Excellent communication, really knowledgeable, process was easy. They always had an answer to my questions. They made what could have been a stressful situation really really easy.Thank you Salma!!
5/5
TrustpilotExcellent customer service when buying our new home.
When buying our new home Mr Sean Hewitt and his team were absolutely first class throughout the whole process. Our sincere appreciation to them for making such an important purchase go through so smooth and easy. Excellent customer service and we highly recommend them.
5/5
TrustpilotIeva Sarkovska at Portico
Our Property Manager, Ieva Sarkovska at Portico, looks after 2 properties for us. Ieva has always been very helpful and efficient in taking care of the small issues that crop up from time to time. I can recommend Ieva and Portico to manage your N London properties.
5/5
TrustpilotProffesional service
Portico has managed my property for many years now. I have always found Sean and his team highly efficient and professional. I sleep well at night knowing my property is well managed and the rent is always transferred to me on time. Highly recommended.
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Tell us what you need and we'll put you in touch. Portico hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near London.
