5/5
TrustpilotAnthony is a pleasure to work with
We have been working with Anthony on various projects for Portico. He always provides an exceptional level of service and assistance. Pleasure to work with him. Highly recommended Property Manager.
Trusted Agent profile · London
Portico London reviews
★★★★★
1,599 reviews across 2 platforms
254, 256, High Road Leyton, London, E10 5QN
Portico's office in London, at 254, is rated 4.2 out of 5 across 1,599 reviews on two platforms, including 471 Google reviews rated 4.4.
Reviews
Every review we hold for the London office, from every platform, shown as written. First names only.
Trustpilot5/5
TrustpilotThanks Samuel - highly recommended!
Samuel has been great - courteous, helpful, excellent communication and quick to respond to our questions. He has made the process of renting in London during the stressful time Covid-19 feel easy.
5/5
TrustpilotPortico are an efficient and outstanding service provider
Portico are an amazing company with well knowledge staff and offer an outstanding service.I work with their inventory department on a weekly basis and Portico inventories are the best on the market. They know exactly what they are doing, reports are detailed and returned quickly.Portico fulfil my requirements and needs, queries / questions are answered quickly and efficiently.I would not use any other inventory service and regularly recommend Portico to my clients, family and friendsOutstanding service all round.
1/5
TrustpilotAbsolutely despicable company
Absolutely despicable company. We are currently trying facilitate a new tenant taking over the room of another who has had to move out due to the pandemic. The Tenancy Act 2019 allows for the variation costs exceeding £50 if they are "reasonable". Does this seem reasonable to you:£72 referencing fee (fees for these were scrapped in 2019)£136 for 4 hours work (£17 per hour PLUS an additional £17 per hour because of their "Zone 1 office" (???)£180 for in-house lawyer to "redraft the deed" (i.e. change the name)Total £388Having highlighted that much of what they are suggesting as "fees" are just simply illegal under the Tenancy Act 2019, they refused to reduce the fees.I have never come across such disgraceful customer squeezing in all my time in London. They are fully aware of the financial difficulties of the outgoing tenant and are conducting themselves in a deplorable manner. A revolting company. 0 stars. Avoid at all costs
5/5
Google'NUMBER ONE' ESTATE AGENT I don't usually write reviews, but this is an exception. I think it's worth mentioning Romario, for always being so patient and very helpful in getting me and by partner into the house we wanted to rent (trust me, we can be very annoying as we are quite demanding). Professional, courteous, friendly, Romario has always provided honest advice and prompt and efficient answer to all our questions. If I could give you more than 5 stars, I would. Huge thank you from me and my partner!
1/5
GoogleIf it was possible to leave zero stars I would. Have current experience with both the sales and lettings side of the Leyton branch, and honestly to call them cowboys is an understatement. Communication is absolutely dismal at best, non existent at worst. You have to chase them to find out if appointments THEY requested are confirmed, if you ask them any kind of question they fail to have/provide answers, it took 3 months for them to get our contact details correct. they have turned up TWICE unannounced to conduct viewings .. honestly don't be impressed by the nice looking office and website. If there was a way to report them and get them barred from operating I would. I know this sounds like hyperbole but honestly.... just avoid them.
1/5
GoogleI’m one of Portico’s Concierge landlords, which is supposed to be a premium service. I would list all the individual issues I have with them but I don’t have all night so to just name a few: - they incorrectly valued my property - they gave me incorrect information about my tenants - they promised to forward mail to me which never happened, even after I chased - they promised help with tax returns yet nobody can tell me how to access this service - often they won’t even reply to my emails unless I chase Considering I’m paying extra for premium treatment I’m pretty shocked by their service and level of professionalism. Can’t speak for tenants but as a landlord I would absolutely avoid them in future.
1/5
TrustpilotOne star is too many.
I have never dealt with such a negligent, rude and greedy letting agency in 10 years of renting. We moved in amidst Covid-19 pandemic and the flat was absolutely filthy, there was mouse droppings, traps and even used chewing gum on the chair.The agency were rude and unhelpful, in what should have been a happy time and lied to our faces about a number of things.The flat has black mould that they knew about prior to us moving in and they said they would be treating it. They will not even respond to our emails about it, yet are very quick to email us if the want/need something.To landlords... do not waste your money using this sham of an agency.To renters.... even if you love a flat that Portico represent, it is just not worth using such a negligent agency with complete lack of concerns re: health and safety.
1/5
TrustpilotReally bad
Really bad. We stayed in a property managed by them from November 2018, to May 2020 and neither of us will NEVER consider them again. In fact in our property search going forward we actively disregarded any property managed by them even though they otherwise met our requirements. The list of why is long, but for example we stood without a working shower for 6 cold winter months despite us flagging the problem within the first week of us moving in. In general the service has been appalling and we’ve had our agent switch upwards of 6 times in the 18months we stayed there without any notice and resulting in unreturned emails for weeks... Just don’t use these guys. It’s not worth it.
4/5
GoogleGreat service by Marc on Rental and Spencer sales. Not forgetting background staff like Anca. From start to finish provided what you need in clear cut fashion.
Agent replied · 19 June 2024
Good afternoon We are very happy we could provide you with a positive customer experience. Kind regards Customer Care Team
5/5
TrustpilotA great experience
Lady was great, start to finish. Everything was completed really quickly and Lady was always available to answer any questions I had.
5/5
TrustpilotExcellent customer service and very…
Excellent customer service and very professional. Magdalena is very helpful, friendly, supportive every step of the way and quick to respond to all my queries. Pleasure to deal with.
5/5
TrustpilotJames was so professional
James was so professional. His work was spot on. Thank you 😊
5/5
TrustpilotFirst Class Service and Management
We have used Portico for many years for letting properties within our East London portfolio and have always been provided with a first class service. Recently Sanyah (Walthamstow) office displayed both enthusiasm and professionalism in securing a letting on our behalf and really went the extra mile.I have also liaised with Helene in the Accounts Department for a number of years. Helene provides a highly efficient service and has always responded to queries promptly. Professional and helpful at all times she is a real asset to Portico.
5/5
TrustpilotGreat service from Portico
Great service from Portico since the start of the tenancy. Very happy that Kurman contacted me and refunded my overpaid rent very quickly. Kurman is professional, efficient and friendly. Can't recommend enough!
5/5
TrustpilotPositive experience
Erick was helpful, professional and quick to respond to any questions I had. Recommended an excellent flat, and the process of viewing and letting was positive and hassle-free.
5/5
Googlemy experience with Portico was fantastic, working with Mr. G Akbas was a great. Very enthusiastic with his job and is very dedicated to his commitments. Thank you Portico Leyton !
5/5
TrustpilotExcellent Service
I've been using Portico for a couple of years now; and their service levels are fantastic. They are professional, courteous, and very user-friendly (for both tenants and homeowners). I like their attention to detail which is manifested, inter alia, in well-formatted monthly statements; rigorous background checks on tenants; no-fuss processing of deposit guarantees; and transparent and even-handed tenancy renewals and inflation adjustments. To take a recent example, I have just been liaising with Mia W on a tenancy renewal and was deeply impressed by her patience, good-humour and speed of response.
1/5
TrustpilotPlease avoid at all cost
Please avoid whether you are a tenant or a landlord. Absolutely shocking service, or to be more specific it’s absence, moreover contract bleach as well. We moved into an executive 1 bed flat at Battersea paying around 2k a month. We were suspicious from the very begging: viewing cancelled on the day, property reappeared after failed offer. As many of us in London, when it comes to property market we decide to give it the benefit of the doubt. We ended up paying the highest referencing fees ever, Portico wasted 6 weeks before they actually started the process (the agency even casually emailed my manager asking bluntly whether I will pass my probation). Check-in report picked up 21 maintenance issues, not to mention it didn’t include meter readings or building entry codes. 6 months into the tenancy, only one maintenance issues has been addressed, on the top of unanswered calls and emails. When we officially requested landlord's contact details (on two occasions), as they were not mentioned in the tenancy agreement, Portico just ignored our requests. Later I saw our property advertised in lettings, never mind we were still within a break clause. When I called up to enquire a week later as a potential tenant, I was told it was rented out a day ago and luckily they have ‘even better property for me with a similar school conversion layout’, what? When I asked for an official explanation from the branch manager, this time as an existing tenant, I was told it was a technical error and all their properties went live overnight, what a lie, does it really take a week to notice! Naturally we decided to move out as soon as a break clause was over not to deal with all this nonsense. To our big surprise, Portico decided to avoid any conversations about deposit repayment. When we reached a 2 months mark from moving out date, we refused to follow Portico instructions to wait further (God knows why - they still haven’t provided a single quote even if they wanted to make any deductions) and went straight to deposit protection scheme (if you cross 3 months mark, deposit protection scheme can’t help you, how sneaky of Portico). Luckily, couple of months later with TDS help we got all our money back, even though Portico tried to bill us for repairs which were flagged in their own check-in report. Being a landlord as well as a tenant ourselves we have never came across such appalling agency as Portico.Please avoid at all cost.
1/5
TrustpilotProfiteering at it's finest - avoid
Portico repeatedly try to charge a 'tenant replacement fee' of £250 to an outgoing tenant in our property.In order for the tenant to finish their contract at the pre-agreed finishing time they were being asked to pay £250 just because the tenants they were leaving behind had decided to carry on the tenancy with a new house mate.Not only does this make absolutely no sense as the contract was coming to an end anyway and portico had no involvement in the sourcing of the new tenant but is now unlawful.When we sought legal advice on this we were advised that this fee would now be invalid by law and advised Portico of this several times. In the end Portico agreed to reduce the fee to £50, we agreed to pay this purely to move on with our lives and actually action the new tenant moving in (who we found independently).Totally ridiculous from start to finish and Portico clearly trying to profit from a situation they had very little involvement in with a fee that is in fact illegal.Avoid at all costs.
5/5
TrustpilotLara Goncalves, Airbnb management.
I decided to put my house on Airbnb as I'm frequently away.I responded to an ad for Portico and Lara now manages the Airbnb lettings. She vets applicants and turns down those that don't come up to the very strict requirements that she set down. She organises the cleaning and linen and liaises with the guests. She has made the process run very smoothly and I'm delighted with the work she does. Allows me to be away and not worry about my home.
5/5
TrustpilotRecommendation for Portico
We have been working with Kristian and his colleagues at Portico now for over 5 years. We work with their branches all over London carrying out gas, plumbing and electrical services for their managed properties. In our experience, the Portico team responds quickly to calls from their tenants and instruct us accordingly so we can get out to their tenants to carry out any repairs needed. I would happily recommend Portico as experienced and competent managing agents.H2 Property Services (London) Ltd
5/5
TrustpilotSoon after having decided to advertise…
Soon after having decided to advertise my family property as AIRBNB. Having work closely Portico’s Managment one in particular not taking credit from the others “Lara” really stands out. I would say 10/10 nothing is much of a trouble for Lara. It’s quite impressive her ability to find a problem solution and more than that the dedication she puts in place to accommodating us with best possible service. Very happy to work alongside Portico and it’s contributors in this project at Capstan.
4/5
TrustpilotMy experience as a tenant has been great
My experience as a tenant has been great with portico so far, special mention to Lewis who was really helpful, so great check in hopefully I’ll get a great check out too
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