Trusted Agent profile · London
★★★★★
1,599 reviews across 2 platforms
254, 256, High Road Leyton, London, E10 5QN
Portico's office in London, at 254, is rated 4.2 out of 5 across 1,599 reviews on two platforms, including 471 Google reviews rated 4.4.
Every review we hold for the London office, from every platform, shown as written. First names only.
1/5
TrustpilotThieving and deceitful.
Dear Sheikha Alrumi We appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. Thank you for notifying us and we are sorry we did not meet your expectation in this instance. Kind regards Customer Care Team
5/5
GoogleReally positive experience from the Leyton team at Portico! Always helpful, available and understanding. Special thanks to Michelle and Spencer for the post-sales support.
Dear Hannah Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
TrustpilotExtremely impressed with Portico as a…
Extremely impressed with Portico as a company and in particular Christos Athanasiou. The most approachable and professional agency I have used. I have just made a major relocation from Southampton and Christos made the process so seamless. This has made the entire experience less stressful. Christos is extremely supportive, reassuring and communication has been excellent and efficient throughout. Highly recommended.
5/5
TrustpilotProperty management
I have used Portco for over 7 years as a landlord. Property manager Alice Franco Do Amaral has been so helpful whenever I put in a request for works to be carried out on the property, she keeps me up to date and makes sure all works is completed to standard. Very reliable and a credit to the Leyon portco team.
5/5
GoogleWe recently sold our flat through Portico and had a good experience. The process - as ever - was complicated and the team did a great job for us. Spencer was the most energised and kind valuing agent we met, Mark was great with viewings and swift with getting the feedback, and Michelle was a tenacious and effective Sales Progressor. Would recommend.PositiveProfessionalism
5/5
GoogleMy partner and I had been looking for 3 months for a property to buy. We viewed about 40 properties and came across multiple estate agents. Jack from outlook was hands down the best agent we have ever dealt with! He went above and beyond and we couldn't recommend Outlook more, especially Jack as he was so fantastic to deal with.
5/5
TrustpilotExtremely Professional
In spite of some very slow responses from the buyer, Ammer Haroon from Portico was professional and always tried to go the extra mile to chase matters throughout the process. I would recommend Portico to any prospective buyer or seller. The same can be said of Portico's property management team, who looked after my property prior to the sale.
Dear Mr HoldenCustomer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleBest estate agents in Leyton
Dear Carlos Lopez-Barillas, Thank you for your wonderful review! We are thrilled to hear that you had a positive experience with us. Your feedback motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Kind regards, Customer Care Team
5/5
GooglePrompt response and resolution to my maintenance issue - thanks Alice Amaral :)
Dear Ben Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleMike Chapman was helpful, professional and accommodating. I would recommend and use again.
Dear Caspar Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleWe just moved into a new flat with the help of Gokhan Akbas from Portico. Right from the start Gokhan has been really friendly and made the process really easy by explaining what we had to do,everything went smooth, and we were able to move in really fast. The flat we moved in is really clean which means a lot to us. I'm really happy with their service
5/5
TrustpilotPositive first time buyer experience
As first time buyers, we would like to thank Portico Leyton for getting us into our new home. In particular Tommy and Kelsee were friendly, helpful and professional throughout the whole process.
5/5
GoogleReally quick from offer to completion - 2.5 months over the Christmas period! Shout out to Michelle - this woman is ON IT!!
Dear Eleanor Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleOutlook have been amazing and professional throughout! I was only registered for a few days and Gavin found me the perfect flat that ticked all the boxes. Geida was brilliant as she kept me updated with my references and the next steps. Communication is key when moving and Outlook were spot on. I would highly recommend this estate agency!PositiveResponsiveness, Quality, Professionalism
1/5
TrustpilotExploiting desperation across the letting market
Exploiting desperation across the rental market in London, Portico squeeze every penny possible from tenants.
Dear R Smith We appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. Thank you for notifying us and we are sorry we did not meet your expectation in this instance. Kind regards Customer Care Team
5/5
TrustpilotNice people, great services !
Erick was amazing in getting us the best flat in the area at a really good price. Thank you so much !!
Dear Andrei,Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
TrustpilotAgne Jocaite was so helpful
Agne was so helpful when I had some questions and some requests. She spent a lot of time helping me and finding documentation. She also arranged for me to collect some keys; when I arrived everything was ready.I would like to say a big ‘thank you’ to Agne.
1/5
TrustpilotIn Shorts..... Not recommended
In short... Flat in Walthamstow, even though advertised wasn't available for veiwing for over a month of constant inquiring.All sorts of excuses why I was unable to veiw, from landlord unavailable to property key can't be located etc.I needed a place urgently at the time so was very frustrating waiting.... And as it turns out waiting in vain.Eventually property was no longer available.... (even when still being advertised) predictable.... lol😡
Dear Peter Oban,We appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. We are sorry we did not meet your expectation in this instance.Kind regards, Customer Care Team
5/5
GooglePortico have been great to deal with and always on the other end of the phone for any queries
Dear Ellie Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks Customer Care Team
5/5
TrustpilotCasey was so helpful and was so polite
Casey was so helpful and was so polite. He did a great job. Highly recommended.
Dear RiaCustomer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
TrustpilotA 5-Star Experience: Integrity and Exceptional Proficiency - Letting Agent, Yves-Michel,
A 5-Star Experience: Integrity and Exceptional Proficiency,
Dear Rani We greatly appreciate your 5-star review and the time you took to share your experience with Yves-Michel and Selwyn. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Many thanks, Customer Care Team
5/5
GoogleWe had a great experience with Portico, especially Jade Pope. She was very helpful and responsive throughout the process! 😍 …
Good afternoon Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleJake was the best estate agent I’ve ever been in contact with, he was extremely polite, down to earth and stayed on top of things whenever I needed his help. In the past I haven’t usually had very good relationships with estate agents but Jake really stood out for me.PositiveResponsiveness, Quality, Professionalism, Value
1/5
GoogleTerrible real estate agents who don't follow through, I have had an experience trying to purchase a property with Portico and they gave me the absolute run around. Can't imagine what it's like for people trying to sell their properties with them. Don't recommend.
L, Thank you for leaving us feedback. We are disappointed to hear that your experience was not a positive one. We are sorry we did not meet your expectation in this instance. If you would like to contact us at customercare@lrg.co.uk we will be happy to look into this for you or alternatively contac t the local team at Leyton and they will be happy to discuss this with you further, Kind Regards, Customer Care
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