Peabody Trust London reviews

★★★★★ 1/5

Trustpilot

Very poor

Very poor, nobody seems to know how to fix a basic intercom phone number change, been sent from Peabody to building manager to concierge, to NACD to Fixatex, been chasing Peabody daily on chat and phone. Also raised a complaint and yet to hear. I have been chasing 0300 123 3456 and via peabody.org.uk contact-us and via starting a Live Chat.

Jay · 14 September 2026

★★★★★ 1/5

Trustpilot

Things are always broken and never get…

Things are always broken and never get fixed properly. Always breaking a few days after someone has been called out. Ie, lifts, doors, air con

Lisa · 6 October 2026

★★★★★ 1/5

Trustpilot

Poor service & cheated inspections

Do not get a home with this company. We bought a new build through Peabody in August-September 2022.It's very obvious they must have paid someone off for the final inspections of the property. There are so many faults. Each month something else appears that should have been dealt with. Reporting faults to Peabody "within the grace period" is a joke. They ignore you in hopes to wait out this period so we'll be the ones having to pay for repairs. There is no way these homes should have been sold. They are not ready. There are so many faults. Their customer service is awful. no one takes responsibility or gets back to you. 100% will be looking in to legal action against Peabody and will tell everyone I meet to NEVER use them.

Caz · 22 February 2023

★★★★★ 2/5

Trustpilot

Corporate profit makers not a housing association for the people

There used to be a good landlord but since the merger they became corporate. Don't give a damn about tenants, they keep putting prices up a lot every year for a housing association (just by name). Incredible that they can keep the name of a housing association. There is a building opposite me, the same exact building but a council one, and they pay half of what we're paying. Profit makers don't care about tenants' finances but their own.

Tenant · 22 March 2023

★★★★★ 1/5

Trustpilot

No Heating and Hot Water

I live on the 7th floor, their are 3 Apartments we have had no hot water or heating for 2 days, trying to get through to Peabody Repairs is terrible. I was on the phone for nearly 2 hours kept saying that I was 7th in the queue got to 1st then the phone cut off. Had to start over again then only to be told the Contractor will be coming out, they came and couldn't repair the issue as it's a communal boiler same happened yesterday.No call back from Peabody and we are still without hot water or heating, contractor said they need a part? It only affects us in the whole block because we are at the top of the building, this happens every year.So if they don't get it tomorrow we will be left over the weekend with no heating or hot water!!!

Zaynab · 9 February 2023

★★★★★ 5/5

Google

Hi Shannon 👋🏽 for sending extremely professional, diligent staff George, Sonnie and Mason from A2B RRM.They really worked as a great team to make sure my roof rain gutter was sorted 👍 and fixed efficiently. 😊 Thanks alot am very grateful for your time and effort. Please Kind send my gratitude to the named staff, they are all exceptional made my day. Awwww regards ✨️ Rachel D.

Rachel · 16 November 2025

★★★★★ 1/5

Trustpilot

HUGE LEAKS ON BRAND NEW FLATS

Recently bought a property under Shared Ownership (16/12/2022) and after two weeks away on a business trip I entered my brand new flat and found it completely flooded, with a continuous water leak falling from the the ceiling. The leak was within the main common pipelines leading to my apartment (before my water stop valve). Spent 5h on the Phone with Peabody and they REJECTED any help on that night. Had to go to sleep at 2AM with an uncontained leak, Firefighters were called, and declared a safety risk due to contact of water with the electric system. Only thanks to my neighbours contacting the builder (REDROW) the next morning we have been able to contain this. Peabody has not even contacted me. I will follow up with a full report, containing the Fire Brigade ID Incident, to be published on social media and already in touch to publish this on the BBC Network.

Jon · 31 January 2023

★★★★★ 1/5

Trustpilot

My sister has two children and has had…

My sister has two children and has had a medical case since January last year for a move. She made a viewing today for the first time was contacted and law and behold; no one ever gets back to you. They just pass the buck constantly saying they will update you. The lettings team is an absolute joke. If anyone is considering ever needing a move. Just know when you get a property you are stuck. There is no structure or policies in place for the tenant. It is not good for the mind and seriously going to find themselves unstuck. My sister is suffering mentally because of the lack of incompetence within the lettings team and their process. If I manage to save one person from joining peabody. Please AVOID AT ALL COSTS. They pick and choose the reviews they respond to just like they pick and choose who they help.

Da · 17 January 2023

★★★★★ 1/5

Trustpilot

The worst landlord, should never exist

The worst landlord, it shouldn’t be even called housing association, the name it’s to big for them, with the time passing they are getting worse, they have Zero empathy, and also they are getting more cruel, it’s disgusting and disgraceful , how they putting their residents in vulnerable positions, chasing them, putting pressure, for arrears , trying to squeeze anything they have , without caring how people will manage,

Lara · 22 October 2025

★★★★★ 5/5

Google

2 young gentlemen from A2B RRM roofing who are working under contract to Peabody attended a fault today. Both colleagues were kind, courteous and explained the issue fully. I had reported a leak in the exterior roof and they have hopefully now resolved this matter with no fuss. For them I would like to say a massive thank you and say they offered top quality customer service.

Jaime · 9 November 2025

★★★★★ 1/5

Trustpilot

NOT HOT WATER OR HEATING

We have no hot water or heating in the middle of winter! There is a huge and I mean huge leak happening downstairs near the main entrance door, disabled people cannot get to their cars with their careers because the water is everywhere and running down towards the car park door, panels are falling down and the amount of damp is ridiculous. Peabody need to sort this now!! Among other repairs & do not even respond with your your urgent repair number because you do not answer, just going dead everytime we have called! Absolute disgrace.

Rebecca · 29 December 2022

★★★★★ 1/5

Trustpilot

They could start by getting back to…

They could start by getting back to people. What is the point of submitting an issue, if they don’t do anything with it.

M · 6 October 2026

★★★★★ 1/5

Trustpilot

Left without running water and heating

Peabody is the absolute worst, please avoid. Our entire development at Pontoon Reach was left without heating and hot water for over a week. We have since now been left without any running water full stop. It took them over 15 hours to even acknowledge the situation. There is zero support systems in place and their ‘customer care’ is dire. We have constantly been fobbed off and every report made their response is “this is the first we’ve heard of the situation”. We have been left in the dark about what is going on. In such an extreme emergency, in these weather conditions, it’s absolutely appalling how they’re handling the situation. There is nobody on site to assist people when we are all currently in unliveable conditions. I would avoid Peabody at all costs. They have caused such distress and anxiety with their lack of compassion and competence. Gross and irresponsible.

Luke · 18 December 2022

★★★★★ 5/5

Trustpilot

basic Peabody is good in my opinion …

basic Peabody is good in my opinion but a few managers pull Peabody into the dark ages due to lack of compassion and common sense

Mr · 21 September 2026

★★★★★ 1/5

Trustpilot

The worst service I have ever…

The worst service I have ever experienced. The service charge is extremely expensive. We raised many concerns, received very few responses, and saw no improvements.

Leonardo · 18 September 2026

★★★★★ 5/5

Trustpilot

1st class service the staff understood…

1st class service the staff understood the problem and have arrange for work to be carried out to solve the problem.

Brian · 5 October 2026

★★★★★ 3/5

Trustpilot

The electrical engineer that came to…

The electrical engineer that came to reconnect my light in the living room was lovely, very polite and efficient and he's been here several times as this has been an on going issue with my roof leaking for almost 1 whole year.Peabody are not great at getting their contractors to carry out repairs and wate in general are utter rubbish. Their staff that answer your calls are so rude,don't know what their talking about most of the time and are anything but helpful. Wate is a rubbish company and I've had many bad experiences since peabody started a contract with them. Many workers have not been very skilled at their jobs,flick some switches,which I can do myself and say they don't know how to fix it. Also waiting for Wate to report back to peabody on the issues they found on a job is a joke,I had to wait 8 working days for them to report back to peaboby,whilst having rain water drip through my light fitting in my lounge. Some workers have been good and know what they are doing but unfortunately these workers are few and far between .

LEANNE · 7 October 2022

★★★★★ 1/5

Trustpilot

Outstanding Issues Since I wrote on Trust Pilot I was told…

Since I wrote on Trust Pilot I was told by Peabody would deal with my complaint this has not happened, I received a call back over 11 days after my issues with not having a fob for entry into our building. I was called and told my complaint was being dealt with this is not the case a young man called only for him to say that he wanted to know if I received my fobs not to deal with my complaint. Since the nobody has emailed or called me, since the 20th September I received a email stating our satalite dish for the estate was broken and Purdy was coming out to repair we still cannot view television due to the repair not being completed completed It is now the 4th October and no updates.The communal door is still broken and we have only 1 lift in working order? Nobody calls back at the right time and if they do they state it's not there department.

Zaynab · 4 October 2022

★★★★★ 1/5

Trustpilot

I dislike the fact that my repair has…

I dislike the fact that my repair has been subbed out to connect who in turn has subbed it out to another contractor and no one can tell me when my repair that I reported over 7 weeks ago will be completed

Kevin · 14 May 2026

★★★★★ 1/5

Trustpilot

Peabody housing manages our building at…

Peabody housing manages our building at Lavington mansions.Broken lift for almost 5 months now and nowhere near to find any solution.Very poor management.

Dean · 21 September 2026

★★★★★ 1/5

Trustpilot

Only 2/3 people can do their job efficiently

Always takes months or years to do a vital repair ie fix leaks, structural damage, safety problems etc. this isn’t due to how busy the contractor is, it’s due to severe communication problems and incompetence. Most recent job was a simple bath side panel which was broken to pieces to fix shower mixer. Took 9 months for them to replace with a piece of cardboard in the end. If I was already broke from paying for repairs for myself I’d have a bought a proper panel. Flooring was broken and dangerous. Damp cold air rises through all skirting. Ceiling cracked and falling down. “New”Windows can’t close properly. No fire prevention in entire building. Paint doesn’t slow it down Peabody. Don’t tell people that jobs were cancelled when they aren’t.

El · 8 September 2022

★★★★★ 5/5

Trustpilot

Andrew Dyer from Wates

Andrew Dyer from Wates came at the agreed time. He politely explained the work he would be carrying out on my fence. As I was working from home, he ensured me there would be minimal noise disruption. I thought that was very considerate. As he had to walk through my home to access the back, he ensured the front door was kept on the latch rather than leaving the front door open. Again, this was very considerate. Once the job was near completion, Andrew showed me what he had completed and asked me if I was happy with his work so far. This was good thinking as it saved on any remedial work that might have occurred. Andrew was very polite and absolutely an asset to his employers. Well done!!

Sharon · 7 September 2022

★★★★★ 1/5

Trustpilot

For years Peabody have neglected us

For years Peabody have neglected the communal issues at our residence, making the residents angry, frustrated and ultimately desperate. We have had un-operational lifts for years - often meaning pregnant women and disabled people have no alternative but to use multiple flights of stairs to enter / exit their houses - a dysfunctional entry system that allowed the general public to walk in off the streets and steal post / run through the building and a malfunctioning bike shed that has led to multiple resident's bikes being stolen. Over the years we have contacted the support team on hundreds of occasions, made formal complaints and continually tried to sort the issues as a collective. A combination of mismanagement, disorganisation, under-staffing and a simple lack of care for its residents / tenants has led to the majority of all our issues remaining. All this against a backdrop of Service Charges being raised - often incorrectly meaning residents have to chase Peabody for a rebate. There is no doubt in the minds of fifty residents here that Peabody are not fit for purpose, and we are also considering legal advice / our legal options to fight the negligence and terrible service provided. Be very cautious of purchasing property from this awful and uncaring organisation

Hidcote · 5 September 2022

★★★★★ 5/5

Trustpilot

Initially and significantly my… Ascertainment's.

Initially and significantly my experience has been remarkably, positively great with Peabody. Peabody has a holistic approach which initially looks at the whole person, not just at their mental health needs.Support is considered within the realm of their physical, emotional, and social and spiritual well being.Peabody has diligence which is defined as careful determination with careful effort, does their job efficiently and takes good care of the little details for their tenants, actively engages even if this means painstaking to solve a problem, Peabody has the burning desire to gain much clarity of purpose - to commit to what a person needs and nothing overburdens them, they adopt through approach. They are task oriented staff and managers, have the significant habit of being persistent bringing much impressive achievements eventually. Punctual, significant motivation with much perseverance, eagerness to learn new things, very conscientious about everything. Peabody have a very good macroeconomics , concerned with large or general economic factors, such as tenants interests and rational productivity. With performance, structure, behaviour, and decision making. They have a bedrock of principles and ideas which something is initially based. " Facts ". Peabody looks at the retrospectives of a person such as, considerations of past events or situations. All the staff and managers have high integrity with the special significant quality of being honest and having strong moral principles, a state of being whole and undivided, living in accordance with a persons deepest values. They expect high integrity in others to, because they know this is a highly valued trait, fair play, self aware. accountable, responsible, they never take advantage of others. Peabody believes in " conscience ",a persons moral sense of right and wrong, viewed as acting as a guide to one's behaviour, such as, moral goodness, intentions, character together with feelings of obligations to do the right thing. Self knowledge and self assessment, self identifying with moral commitments, ethics - values - beliefs, also understand how actions affects others. Peabody has a significant and initial "erudition" - the great quality of having or showing great knowledge of almost everything, they are very "pragmatic", dealing with things sensibly and realistically in a way that is based on the practical rather than theoretical considerations, dealing with matters of fact with what's could be or should be, avoiding what could potentially may result in consequences. That's where the focus is, logic and reason, trying to head away from the potential wheels of misfortune which could perhaps discretely lay under the values in a staircase of possibilities. Peabody is very conducive, always making the positive steps making a certain situation or outcome likely or possible, a definition that can be a creative decision making a positive goal to try and establish something that is beneficial to their tenants and favourable. Peabody will try and potentially help with interwoven solutions and by the same token, have the master of linguistic and cognitive tools for support and help. They have confidence in what they do, with significant enthusiasm but this is disciplined with the willing to perform assigned tasks for others, a exhibiting a cheerfulness giving a moral boosting to anyone with the definition that seems to be on an emotional low they are open to all forms of communications embraced by flexible working through collective efforts from all managers and staff's to achieve the means, for example, a plan of action, strategy designed for that aim, to negotiate, to provide a clear road map, within principle or rule, take or not take and things that should prioritise and not prioritise. Different approach to strategies, they plan, ploy, pattern, position, and perspective, action, blueprint, game plan, planning, scenario. Hypothesis - to try and precisely diagnose, something being solved - guiding, address, coherent actions which delivers.

Paul · 20 August 2022