Peabody Trust reviews

★★★★★ 1/5

Trustpilot

The company is useless

The company is useless. They do nothing to help, they dont clean , they don’t care. The service is awful. Although they have put the service charge up even more? We have been left with no water for days , been left with no working boiler and no one to fix it or even answer our calls. We have one parking permit for our flat and with two working adults , how do we manager that? Only was is to sell the car and try and commute or pay ridiculous amounts of money to keep 2 cars. Which actually we can’t afford. We are trapped in this hell hole. Also making it impossible to leave.

Lucy · 20 July 2024

★★★★★ 1/5

Trustpilot

Pure evil

Terrible, malicious company with unprofessional, incompetent and heartless people. The only reason they exist is to make your life miserable!!! It’s a mystery why they are not taken down. It’s pure evil!Dealing with them is a torture, no matter what it is you need from them. Deadline is an empty word for them, everything takes months and sometimes YEARS! I cried many times while dealing with them, cause they just ignore you months on end and there’s nothing you can do. And they know there’s nothing you can do about it, hence the behaviour like this. Sad and unsettling.

Just · 11 July 2024

★★★★★ 1/5

Trustpilot

Two stars and dropping.

Just finished looking at the latest Peabody email pamphlet. They're absolutely dreadful, and they stonewall communication habitually and as a matter of policy. I have a question, though, which the customer service team (not a bot, or an automated AI response, I'm sure!) may want to answer. When you asked us to rate you, and showed the Trustpilot logo with the full 5 stars, was this meant to deceive people? You have barely made it to two stars - a casual observer might think you were claiming to have 5.

Def2 · 1 September 2026

★★★★★ 1/5

Trustpilot

Peabody are the worst

If I could rate Peabody with less than 1 star, I would. They are a terrible Housing Association who seem to make up information as and when it suits them. They consistently breach data protection, giving our contact details to their Contractors. They fail to notify tenants when they decide Contractors should visit tenants and insist Contractors leave a card stuck in your door, when Contractors cannot gain access, thereby advertising to everyone if the tenant is not home. It doesn’t occur to the staff that tenants have letterboxes. The Management are awful. When they cannot answer basic questions about why important, dangerous repairs have not been carried out, tenants are blamed for vandalism. An example of this is on a newly built estate, 3 lifts in different blocks of flats had gaps between the back and side panel of the lifts. Instead of dealing with the issue, Peabody “repaired” the lifts by filling the gaps with sticky tape! When I raised this, the Managing Director had the temerity to cite vandalism by the tenants! Tenants paid for playground equipment and maintenance for years under service charge, yet there was no playground! Peabody refused to reimburse the tenants but applied the money to the tenants rent. I’m still waiting for Peabody to confirm the date range of the charges. I could go on for days about how bad Peabody are. All I can say is the contemptible behaviour starts from the top and filters down to the bottom!

Helena · 1 September 2026

★★★★★ 1/5

Trustpilot

This company is an utter disgrace

This company is an utter disgrace. We have had a buyer for our flat since December 2023 and because of Peabody the sale might now fall through. Peabody have been totally unhelpful and useless in responding to questions raised by both our Solicitors.Now, the FIRE RISK ASSESSMENT which has been under review since November 2023 has not been completed and the buyers lenders need this in order to approve their mortgage, without this no one can buy or sell a property in the building. Nobody seems to care about the reprocussions of this which is affecting our lives and our mental health. They are totally incompetent. Somebody needs to be held accountable. Why is there no up to date FRA surely this should be in place and up to date at all times.There’s no point answering this review saying we are sorry call 0300 123 3456 because it’s the same useless people that eventually answer the call and we have already tried that.

Sonia · 10 May 2024

★★★★★ 1/5

Trustpilot

Name Change but No change In Poor Standards

Everything in all matters, go wrong everytime they now make an appointment to come to do a job. They sort of try encouraging you to do an upgrade of your house and which we were so happy that we were given this opportunity. They then write to you about the things that we have to do in order for them to carry out their works stating that we would have to move items away from our wall sockets and write to us confirming their work commencement and we get all our stuff like very large items moved as instructed by their personnel to be done prior to the day of their works and the time schedule was from 8.00 am onwards. So some days ago when we were nearing the time of the works, I text the personnel to remind him about our appointment. It was sort of a reminder much before hand. Then on the day prior to the works, I again text to remind the personnel and he rang me back to at first say that we had no appointment and to which I replied that it cannot be and that it is not acceptable. So he told me that he is still rechecking as he was driving, as I was holding on, he then apologised and said that he made a mistake and told me that the works will go ahead at our property and that it wasbooked as per the date stated. I still have a record of all our text conversations and conferment.When the day arrived, we got up early and we were all ready waiting for them to turn up and to our disappointment we were told that our appointment was cancelled and they did not care to inform us and even when he made the first mistake, I blew into him and told him that we cannot have this disappointment as it was not right to make us to be available and to also for us to seek help from our family friend who along with my husband and son had all taken leave to help with the moving of the large items etc. We were all so very annoyed with this kind of attitude of these personnel. None of them phoned to say that our appointment was cancelled. We are experiencing these failures all over and over again in all other jobs as well. That is why we were so very frustrated and we stated that this is unacceptable. We have had enough with these. They do not in anyway compensate us for the hardship they put us through in all ways vide the phone calls we make that cost us for the duration of time and for the times they fail to turn up and people as good tenants like us with no defaults of rent payments. Also for the days of leave and for the wage cuts of our family members. But we have to keep still paying them for such nonsense and for nothing at all. Even till today the prevailing umpteen number of complaints made on their complaints website and vide my emails, with regards to a broken Kitchen window, they just respond by saying some case manager etc will be getting in touch with me but after that there is no response and no action. We are so vexed with this ongoing situation and that not even one personnel has any courtesy to put this right. Why does this continue with regards to the poor standards of again "Peabody" by name? We the proper tenants are not given much respect in a way by not informing us of cancellations inspite of reconfirming our appointment on day of works by making us like fools to be sitting and waiting. We need to be treated in a more better manner, rather than them favouring alot of rubbish going on with some tenants who are getting all the nice treatment in order for them to take advantage of the system and its laws. Tenants have to not believe such appointments made and to help you all understand that you have to keep checking up on them to make sure that they never to fail to come. Too many parties involved as contractors and sub contractors etc which is not helping. One called United Living , One called Greenford Glass, one called Quinn Contractors. So you see this is a way of alot of complications where communication is concerned. It sort of makes it rather harder for us. This system does not work at all. We did not want to give in to their one way agreement of coming to their terms once they failed as it does not favour us and that we be treated as a piece of convenience.What many tenants feel is why did the name change and what kind of difference and good impact has this sort of name made on our system and its levels of standards?

STARLITH · 27 April 2024

★★★★★ 1/5

Trustpilot

24 years in social housing until I took a Peabody ASB Flat

24 years in social housing until I took a flat with Peabody on Amhurst Road via a homeswap. The woman who lived in the flat I took, lied through her teeth through the entire process and hid from me she had A D.. nightmare neighbour. This dishonest woman took my flat in Bath, where she is probably happy as can be in my lovely old flat. Whereas I was forced out of social housing at this new flat on Amhurst Road, thanks to the worst low life neighbours I have ever had. One was a woman who thought she was Whitney Houston, singing loudly (and badly) playing her R&B so loud my entire flat shook. She made my life a living hell in that flat. Let someone into the property who tried to kick my door in. I was dealing with some real scum. Peabody ASB officer was utterly useless. I was race profiled, accused of racism when in fact it was the reverse. I had the police involved, I had so much evidence of her ASB. But Peabody was so unhelpful, I knew waiting for another home swap was impossible. I needed to get out. So thanks for lying and stealing my home from me in Bath. And the woman in Hackney? I hope karma serves her cold.This experience ruined my entire life (for a while) and now I have to rent privately. But I would still choose that over having low life neighbours who ruin lives. Fun fact: Peabody sold the flat as soon as I vacated and sold it for a ridiculously high price. I pray the next person living there isn't going through the same hell I went through with Whitney wanna be. 0 stars if I could. Shame on Peabody. ***Just to respond to the generic response from Peabody below. Unless you can reverse the nightmare situation I was landed with, reverse the swap, as it was all done under false pretences, give me back my life time tenancy I should rightly still have, as I did nothing wrong but get get tricked into a dodgy/dishonest flat swap, then you have already failed badly as landlords and let me down, leaving me no choice but to resort to private renting.

Jennifer · 22 April 2024

★★★★★ 1/5

Trustpilot

No drinking water.

After being told that I will have a new kitchen a toilet. I was excited. Only thing is they didn’t tell me they gna riip out my bath and shower door. Which is glass. After asking if they gna replace it I was told only with curtains. I refused and ask for exactly what was in my house to be put back. After the rude lady told me in No uncertain terms they not doing it. I politely refused the new work being done. Only for workmen to pack up and go home. Now am left with out drinking water No kitchen. No bathroom living out my front room. I can’t afford to buy water. Haven’t drink water since 730am 24/1/24. An am writing this at 6pm.

Kareem · 24 January 2024

★★★★★ 1/5

Google

Absolutely Appalling Service, Avoid at All Costs If I could give zero stars, I would. Peabody has proven to be completely incompetent and utterly unprofessional. A repair was booked and handed off to East West Compass, who sent an engineer that didn’t even work on the unit we have at the property. The job was then sent back to Peabody over a month ago, and since then? Nothing. No updates, no action, no accountability. We’ve had to chase them constantly, wasting hours of our time. It took over an hour just to get through to someone on the phone to rebook the job, and even after that, absolutely nothing was done. This isn’t a one-off issue, this happens every single time a repair is reported. Peabody’s customer service is beyond unacceptable. They clearly have no systems in place, no urgency, and no respect for their tenants. If you value your time, sanity, and property, steer clear of Peabody. They are the worst housing association I’ve ever dealt with.

Review · 16 November 2025

★★★★★ 1/5

Trustpilot

Cypress Avanue is not at all a SUPPORTED accommodation

Cypress Avanue is not at all a supported living, staff laughing at residents struggles, treating certain residents like there nothing because of there day to day stuff, repairs are Appalling, garden is always a tip, The hallway always smelling bad except for an hour after repairs come Not sorting out complaints properly The fire alarm going of at silly time in the morning scaring residents when they work 9-5 so they can do after lunch and not at 9:30-10 in the morning This place is clearly falling apart and quite frankly don’t get how it is still open This has all been going on since I’ve mooved I’m but has got progressively worse over the last 6 mounths to a year

Bad · 17 January 2024

★★★★★ 5/5

Google

Reported a fault with my roof and guttering to Peabody and it was dealt with very rapidly. The company they sent to sort the problem was ' A2B RRM ' and they were definitely 5 star. They arrived on time and did not have to put scaffold up as they had a cherry picker and had the job done in an hour. The two lads who came were Andy and Aidee who were very polite and very helpful. I would fully recommend this company as they were 1st class

Tony · 9 November 2025

★★★★★ 1/5

Trustpilot

More like Pea-brain.

Will not lift a finger to prevent External Managing Agent appointed by the freeholder from ripping off leaseholders. Have made it impossible to actually talk to anyone other than through a useless central customer service number where enquiries just pile up and are never acted on. Won't provide relevant documents. Will inevitably just add a boilerplate copy and paste response below.

AN_123 · 3 December 2024

★★★★★ 2/5

Trustpilot

I was accused of your staff member of…

I was accused of your staff member of assuming or accusing her of dishonesty all because I advised her of a debt that has just arisen from a hidden account from 2024, that I would not pay it until I got 100% proof of such debt as I have never been made aware of it until date

Tracy · 10 May 2026

★★★★★ 1/5

Trustpilot

Shambolic and diabolical.

Still waiting for two years now for Peabody to replace my front door after attempted burglary and promised by them it would be replaced. So far 5 contractors have visited my house to measure up for a new door and nothing materialized. Called them to complain 3 weeks ago. And was told that I should be expecting contractor that afternoon. Three weeks gone and no sign of them. Called again and three times redirected to wrong department. Classic comedy of errors. Totally disgusting.

Jairus · 10 December 2023

★★★★★ 1/5

Trustpilot

Vunrable tenants in supported housing…

Vunrable tenants in supported housing with on going damp. Not being supported effectively. Formal complaint stage 1 and they never get back to you! They want to make you poorly mentally so you give up! They want you to cave in. And let you live in a unsafe home. Rain is making water come into my walls. I just want my home back. I have evidence of the place being damp before i moved in January 2022.you moved a vunrable person in a damp property! Please don't reply with a copy and paste response. Worse landlord ever!!

Louie · 9 December 2023

★★★★★ 4/5

Trustpilot

Peabody Repair Guys

Surprisingly, the experience was a great from start to finish. The repair was raised 17th November and I received a response really quickly, which I was not expecting. The appointment was this afternoon. Anyhow the plumber Mohammad messaged me about 15 minutes before and was here about 1ish. Straight away he found where the leak was coming from and explained why it had happened. He replaced some pipes and tidied up. Before leaving I asked him to have a look at my bathroom as I had some repairs that I hadn't yet raised. After having a brief discussion, I now understand the reason for my many trips or fall in the bath. The anti slip at the base of the bath has worn away, which on occasions is the reason for me slipping or falling. As a a disabled tenant with mobility and balance problems, a fall could be very detrimental to me. So big thanks Mo, for confirming that for me.Not long after the carpenter Daryl turned up, again he was polite and had good manners. He had a look at the repairs and let me know that they couldn't be done today as it was a lot of work to be done. He made a call and there and then he was able to tell me an appointment has been booked for 12th Dec. for the work to be carried out. Thanks Daryl your a Star.You both demonstrated a good level of service and professionalism and also restored my faith in Peabody. Keep up the good work.Judy

MIZ · 22 November 2023

★★★★★ 1/5

Trustpilot

Absolute joke of a housing association…

Absolute joke of a housing association i wish I could give no stars as even 1 star is too good for them . They think its good enough to leave people with young children with health issues and neurodiversity issues in an overcrowded flat full of damp and mould thats progressively getting worse by the day nobody ever gets back to you they just constantly pass the buck at any given opportunity you send emails to the ceo and other members with no response close to a year this has been going on they must have at least hundreds of photos of my property by now yet still nothing has been resolved what is it gonna take for them to take accountability and deal with these problems instead of fobbing people off all the time you put Complaints in they dont get dealt with properly as they also dont get back to you you get assigned case workers that you call no answer you email no answer its despicable and they should be absolutely ashamed of themselves yet you can guarantee if you was a day late with your rent they would be on your case until it was paid whilst they all sit in there fancy mould free homes with there big bonuses each year honestly makes me sick to top it off they're answer to my issue's is to go on mutual exchange and home swapper to move instead SORT IT OUT DEAL WITH YOUR RESIDENTS AND MOULD AND DAMP ISSUES PROPERLY

Melissa · 20 October 2025

★★★★★ 1/5

Trustpilot

I've been battling with black mold for…

I've been battling with black mold for two years now its effecting my health and children's health breathing difficulties appointments get made people come out and can't even do the job has its a bigger problem yet the jobs not getting done how is this exceptional for children to be breathing black mold in a home

Cheryl · 11 May 2026

★★★★★ 5/5

Trustpilot

Delphine Teh is amazing.

Delphine Teh Peabody Complaint Resolution Case Manager/Customer Relations Team. What a delightful, caring, understanding bubble lady Delphine is. (A lovely name too). Before Peabody took over Catalyst, Catalyst, in writing, had promised that an electric parking barrier was to be fitted before I moved into the new building. My neighbour and I are disabled and use adapted electric-powered wheelchairs. Delphine has now taken over. She has done more for me in a few weeks than catalysts have done within 12 years of promises. I would like to nominate Delphine for a pay rise and to be acknowledged for her award-winning passion for your company. Thank you, Delphine. Warmest wishes.

Domenico · 20 November 2023

★★★★★ 1/5

Trustpilot

Rude

Rude, dismissive and burden shifting. Did not fully explain why she was calling, failed ot say it was because I uploaded medical evidence regarding my daughters breathing problem. Worse housing association ever! Two vulnerable tenents in the home and without a working boiler for 2 months and still not fixed. No help with high electricity payments

Miss · 11 May 2026

★★★★★ 1/5

Trustpilot

Continuous leak, damp and mould

My children and I have been living in unbearable and unsafe conditions for over a year. There has been a nonstop leak coming from the property above and as a result has cause serious damp and mould. Water leaks everyday even coming through the light on the ceiling, it is so bad it is now effecting the kitchen. We have live with this everyday for the last year. I have reported this so many times I have lost count and still the issue has not been resolved. It seems like they are waiting for the ceiling to fall down or for me and kids to get seriously ill before anything is done. Nobody should be leaving in these conditions, it is unsafe and effecting our health. PLEASE HELP!!!!!

Linda · 18 October 2023

★★★★★ 1/5

Trustpilot

Very poor experience with this housing…

Very poor experience with this housing association. Customer service is bad, staff have a poor attitude towards tenants, and they seem more interested in saving money than properly repairing issues. Repairs are often delayed or done to a very low standard. Overall, very disappointing service for tenants who deserve better support and maintenance.

Anna · 22 May 2026

★★★★★ 1/5

Trustpilot

Completely useless homeownership team

Completely useless homeownership team. It has been 1 yeae since I purchased my property and 10+ emails, 1 official complaint that Peabody responded to admitting fault and offering me cash and they still haven't been able to resolve the issue with opening my account. Not to mention I have not received the sum they offered 3 months ago or any further communication.

Viktor · 13 March 2026

★★★★★ 5/5

Trustpilot

I had leaking and dripping basin taps…

I had leaking and dripping basin taps replaced.The plumber, Shaista Chaudhri went far and beyond to complete the work. She's thorough and works hard. I hope, should I need another repair it would be she to attend.Most other experiences have been a no show, or the operative takes a photo and I have to set another afternoon aside.I can't praise her enough.Sibylla Boyd

Siby · 4 September 2024