Trusted Agent profile
★★★★★
69 reviews across 1 platform
Outlet Residential Limited, 48 Warwick Street, London W1B 5NL
Outlet Residential's London office at Outlet Residential Limited is rated 4.4 out of 5 across 69 reviews on 1 platform, including 69 Google reviews rated 4.4. Checked 9 October 2026.
Every review we hold for the London office, from every platform, shown as written. First names only.
5/5
GoogleWe were recently moved to Parker James Estates as tenants with another local estate agent, and the move has been such a change for the better. It's so refreshing to now deal with a company that actually cares. Kerrie is an asset to the Parker James team and has shown professionalism, respect and care in what she does for tenants. Any problems have been sorted quickly and proactively. Thank you Kerrie, and the rest of the PJE team. :)
5/5
GoogleKerrie is a member of staff who was extremely helpful and friendly. When our flat had a problem, she responded quickly and helped us resolve it straight away.
Hello Joanna, thank you very much for the kind review 😊. Kerrie is a great property manager and always happy to help. …
5/5
GoogleIm in my first year letting with Outlet and there are 3 reasons or people that led me to this 5 star review. Fernando🔥Kerrie🔥Angela🔥. With any challenge their Outlet’s support team are the true MVPs. Angela & Kerrie are proactive and responsive property managers who ensures smooth operations and tenant satisfaction. They handle issues efficiently and go above and beyond. Special shout out to Fernando who is an unsung hero and has a role that you don’t really recognize unless it’s exceptional. (Account management) He is highly organized and thorough in managing our lease. He communicates clearly, ensures timely transactions, and makes financial processes seamless. Keep these three people. They are professional, reliable, and excellent in their roles. Honestly they are the reason I stay with Outlet.
5/5
GoogleI’ve been a tenant with Outlet Residential agency for some time now, and I have to say, my experience has been absolutely fantastic, all thanks to Kerrie and the outlet team. From day one, she has gone above and beyond to ensure my experience is as smooth and stress-free as possible. Kerrie is not only incredibly professional, but she’s also warm, approachable, and genuinely cares about the well-being of her tenants. Whenever I’ve had a question or needed assistance, she’s been there, quick to respond, knowledgeable, and always ready to help. It’s rare to find someone who is so dedicated to making sure that every detail is taken care of, and Kerrie does this with ease and grace. What really stands out is how Kerrie consistently exceeds expectations. Whether it’s dealing with maintenance issues or simply offering advice or guidance, she’s always proactive and reliable, making sure things are resolved quickly and efficiently. She’s never made me feel like an inconvenience, no matter how big or small my request has been. It’s clear that Kerrie is fully committed to providing exceptional service, and that reflects on the entire agency. Thanks to Kerrie’s tireless support and attention to detail, I feel valued as a tenant, which is something I haven’t always experienced with other agencies. The level of care and professionalism I’ve received is truly unmatched, and it’s a huge reason why I have no hesitation in continuing this relationship long-term. I couldn’t recommend this agency more highly, and it’s all because of the amazing service Kerrie and her team provides. She truly goes above and beyond, and it’s this level of care that makes me confident I’m in the best hands as a tenant.
5/5
GoogleThere were a couple of things we needed to fix in our flat, Joy (property manager at Outlet) was very quick to respond and organised a contractor to sort it out. Last year we had a mould issue on the walls which Joy quickly organised to get fixed with a deep clean and a new layer of mould resistant paint. We also had an issue with the shower-screen as the hinge had worn off leaving the screen unstable/falling off, this was also sorted by being replaced. So far we’ve had great experience with Joy, she’s super fast at responding and have sorted out our issues time and time again.PositiveResponsiveness, Professionalism
Hi Tina, thank you for your review. We appreciate you taking the time to acknowledge our management department's hard work and Joy was very pleased to hear such positive feedback.
5/5
GoogleKerrie has been a great property manager. Every time there’s an issue with the flat, she’s super responsive and helpful, handles things quickly, and is always professional. Really appreciate her support!!
1/5
GoogleCannot understand how this place has so many good reviews. They let us down one day before we were supposed to move in and four days before we had to be out of our current place. They offered me and my boyfriend a flat. The agent told us we had secured the place and sent us an e-mail of this conformation. One day before we were supposed to be moving in, the agent sent me a text message and told us, sorry you've failed referencing ! I'd asked him about referencing before-hand and he just assured us the place is ours. I confronted the direct manager at the office. I had to go there because they would not answer my calls or messages. No apology, no help or empathy whatsoever. This created a considerable amount of stress, looking for somewhere to live within four days. Honestly, I just wouldn't go there, and I find Joshua's response below insulting. In hindsight, judging by another negative review, the truth of the matter is they probably gave it to someone who was offering them more money. Which is obviously completely careless and unprofessional after they had accepted, unconditionally, our offer and especially considering their timing.
Hi Paul We are sorry that you feel so disappointed with the service you believe we at Outlet have provided. As mentioned to you we are obliged to take out referencing on all tenants on behalf of our landlords by an independent referencing company. This information was emailed to you when you made the deposit for the property. Unfortunately in this instance you failed to meet the required criteria to take on the tenancy. Seeing your distress we did offer to see if the landlord might accept you still, with a larger upfront payment, however by this time you seemed adamant you did not want to live there. We totally understand that moving is a stressful period and that this situation has caused you the anguish you have shown but truly in this instance we could not have helped you further without you finding yourself a guarantor. We have, as is custom, fully refunded your deposit to the bank details provided. I am actually sorry that we have been unable to help you in this instance but do honestly wish you all the best in finding a new home. Kind regards, Joshua Rafter Managing Director
5/5
GoogleI have been with Outlet for 4 years now and have found them to always be very quick to respond, empathetic and proactive whenever there is an issue! I have worked with Angela and Kerrie for management and lettings and they have been so …
5/5
GoogleI had a fantastic experience with 10 Exeter Mansions. The service was professional, efficient, and friendly from start to finish. Fernando and the team were always helpful and responsive, making the entire process smooth and hassle-free. …
5/5
GoogleGreat experience working with this agency. Clear briefs, good preparation, and a strong focus on presentation made the process straightforward.
Thank you for the 5 star review. Looking forward to further cooperation and successful projects.
5/5
GoogleAfter very bad initial experiences, these people have completely turned it around with their quick responses to anything that needs attention in the property. Huge shoutout to Angela as well who has been super helpful!
Hi Akshay, we are pleased that you noticed and acknowledged a change in our services and glad to be of help. Angela is indeed a great new addition to our team so we are so pleased you feel the same. We hope you are now enjoying the property to the full.
5/5
GoogleGreat company. Angela has been particularly helpful and worked late to help me access my apartment when the lock broke!
5/5
GoogleOutlet has consistently out-performed other agents with our Soho flats, both in terms of the quality of the tenants and the communication with us throughout the whole letting process. On the strength of this, we instructed Outlet to find suitable tenants on a sole basis in one of our South East London blocks as and when they become vacant which other agents have struggled with. Outlet - and Russell in particular - has now successfully let more than 25 flats in the Estate within 14 days of vacancy.For any agency, let alone a boutique one, this is impressive.
Hi Mervyn, Thank you for your positive feedback. We really enjoy working with you and hope to continue our business relationship for many years to come.
5/5
GoogleMe and my Family feeling great and contented about the service. We are renting but I treat the flat as my own home it’s because of Kerrie and Angela they’re doing a great job they’re lovely , helpful and approachable.The residential outlet I can recommend to my friend as the no. 10 and the best . We are so lucky to have a residential outlet helping us.
4/5
GoogleSent: 18 September 2015 16:49 To: Joshua Rafter Subject: THANK YOU To Josh! Michelle and I would like to send our sincere gratitude to you and your team for finding and setting up tenants in our home. We are so happy that the final piece of the puzzle has been finalized after many arduous months of renovations. As you are aware our new addition; Master Harvey is the result of a long difficult journey for us and now that our little miracle has blessed our life, this financial security gives us important options and choices going forward. It is easy to understand why you are successful in business as our charisma and personality have obviously translated into the work environment.The professionalism and efficiency shown by your team is evidence of this and the outcome is another satisfied client I know you will; Let Team Outlet know the great job they have done. Robert, Michelle & Harvey
5/5
GoogleWhen it came to selling my house last year I automatically went to one of the high st names. This was a decision I very quickly regretted, as they were useless, unhelpful not to mention expensive should they have actually sold the house. It was only when a friend asked why I hadn't looked to Outlet to sell my house did things change. I stupidly hadn't really thought of Outlet doing sales, I had walked passed the Outlet sign in Soho for years but had just thought of them as rentals. So the next day I called them to see what they could do for me. I spoke with a lovely guy called Javier who was world's apart from the guy at Fxxtons, helpful and actually listened to me. Within a day I had received a call from the boss Joshua, photos had been taken ( which were amazing) and a brilliant brochure produced. The house didn't sell quickly as the market was tough but it was not for want of trying or effort from Outlet/ Javier. Outlet understood my cash situation so they reccomended a short term let, which I agreed to. They then went on to let, manage and run 3 short term lets which was just perfect for me. They then went on to sell the house 9 months later after a lengthy negotiation which they also handled brilliantly. Did I mention I was abroad on business for most of this whole experience? Which made things really hard but having them there to manage the whole process was the best descsion ever. Would I reccomend Outlet ? YES YES 100% YES. Thank you Joshua , Javier and the whole Outlet team. As for the other agent that "tried" ...... well you may be bigger and on the high st but I won't be coming back to you EVER ! Or reccomending you.
5/5
GoogleWe have had Outlet as our property manager for the last 2 years. Our recent experience with Angela has made our living experience much easier. Angela cosnistently replies to our concerns, schedules services, and is very caring in our interactions. We are grateful to have her help.
Thank you so much for the glowing review. Angela is a great member of management team and always happy to help.
1/5
GoogleI've rented through 4 different agencies in the last 6 years and Outlet are by far the worst! They were quick to respond to any issues before we started the tenancy, but as soon as they received the deposit money it all went downhill. They asked us to go to their office twice to produce the same documentation as they'd lost copies of our passports (which they later found). We had a broken window for the first 3 months of our tenancy, which was only fixed after we'd gone to Citizen's Advice. When we lost a key fob to our building, they asked us to speak to other tenants as they didn't even know how to get a replacement. They constantly ignored emails and blame it on the landlord, but when there's an issue they'll bombard you with calls. In the last month of our tenancy, we also had a text from the lettings agent who said he'd arranged a viewing that afternoon (giving us about 2 hours' notice) and when we didn't reply, he simply turned up and let himself in to the flat! I assume he knew it's a legal requirement to give us 24 hours' notice, as when he walked in and saw us he kept saying "sorry, I didn't think you'd be home". The "Management Team" are useless at best and (unless you like constant stress and uphill struggles) I'd advise going anywhere but here for a property.
We are disappointed to read this James and would like to discuss this with you as we cannot find which property this is in reference to. Please could you call us on 020 7287 4244 or email management@outlet.co.uk so we can investigate this for you. Many thanks, The Outlet Team
1/5
GoogleI have been a tenant in an outlet managed property for nearly a year now. They are at best lazy, although completely incompetent more accurately describes how things are run. They pick and choose when to respond to emails and when we as tenants try to email them they often take weeks to reapond, even with time sensitive issues such as changing the name on a tenancy agreement. However, when they want a response from us they get arsey and send multiple emails if we don't respond immediately. They also tried to increase our rent part way through a fixed one year tenancy agreement and it was only when we pointed out the clause in our contract which stated they couldn't do that and referred to the government regulations on private letting, that they agreed to keep the rent at the same rate. If at all possible, avoid using Outlet!
Hi Isabelle Firstly, I apologise on behalf of Outlet for the lack of timely and accurate communication between you, us and the owner, which has led to the confusion and frustration felt by you and your co-tenants. As you will know, as soon as Russell - our senior negotiator - was made aware of the issues, he was in quick telephone contact with you and your co-tenants, so he could discuss the events leading up to the situation; to hear your views; to pass on to you the owner’s intentions; and to suggest a practical way forward to suit all parties within a timely and legal framework. He then emailed you all twice with detailed updates, and called others individually (out of hours) for further clarification, and to get your agreement. He will continue to be in contact until the situation is properly resolved. On the question of the proposed rent increase, to clarify, this is indeed not possible within a fixed term, and Outlet didn’t plan on doing this. I apologise if this was not made clear at the outset. To explain, as your current contract has a break clause, it was our intention to exercise that clause - with the correct notice - in order to terminate the current contract, and also to offer a new contract at a higher rent. Given the relatively short period left to run on the contract, and your request to accommodate the two tenant-swaps, we offered an addendum - with the updated tenant details - so that all who wished to remain in the property could sign a new contract as soon as the current one ends in about three months. At Outlet we do pride ourselves on our high levels of customer service, which is evidenced by our strong online reviews, and situations like this are very rare. I do therefore hope that, as all parties have now agreed on the above course of action, we have now to rectified the problem and have restored your faith in Outlet.
5/5
GoogleOutlet let 6 properties for us and have always been very good. Very helpful very competent very knowledgeable very professional. I can speak freely and be friendly and relaxed with them. They understand our needs and get on with what’s …
Thank you Stephanie for your lovely review. Everyone at Outlet Residential is comitted to serve you in professional yet friendly way. We are very happy to know that our efforts don't go un noticed. Hope to be working with you for many years to come.
5/5
GoogleCan’t thank them enough, they have looked after my property in East London for over 8 years. Particular thanks go to Kerrie who has recently successfully completed a complicated insurance claim for water ingress from a neighbour. …
Thank you Paul for the kind review. Kerrie is indeed a great member of out management team and always happy to help. Hope to be looking after your property for many years to come.
5/5
GoogleOutlet it’s one of the best agencies in London. Since the first time I came into the office, David and the team have been really professional and helpful. It’s being a great experience to rent a flat in London!! David and Peter are really efficent and competent, they are quick to respond and solve any issue. I would totally recommend Outlet!
5/5
GoogleWe rented a flat through Outlet and from the initial viewing process to the move in, to any maintenance issues, Outlet have been fantastic. Peter is always fast to respond to any of our questions and the whole team are friendly and make us feel even happier in our home! Thanks Peter and the whole team.
5/5
GoogleThe best real estate agency I have ever worked with. Super profesional, quick communications, lovely people and most importantly I always feel like a valued customer! Couldn’t be happier! Well done to all the team for being soo great and committed!
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Outlet Residential's London office has 69 reviews across 1 platform: 69 on Google. Reviews may appear on more than one platform. Checked 9 October 2026.
Outlet Residential is rated 4.4 out of 5 across all 69 reviews, and 4.4 out of 5 on Google from 69 reviews, checked 9 October 2026.
Outlet Residential, Outlet Residential Limited, 48 Warwick Street, London W1B 5NL.
Ratings and review counts checked 9 October 2026. Is this your office? Claim your page.