Nelsons London reviews

★★★★★ 1/5

Trustpilot

Incompetent and unpleasant

My son started a new job 4th Jan 2021 in London UK and found via Nelson Sales, Mrs. Munzia last half December 2020 a very nice apartment at Metro Central - Elephant & Castle around £2000/month. He chooses that apartment via Skype & telephone and dropped all other projects, proposed a guarantor , which was accepted by the landlord and then suddenly out of the blue, they say that the landlord sold the house. They could not care my son's position as now he had only a few days time before his arrival from Italy to UK in this difficult COVID-19 restriction times . They refused to give any info abt the Landlord , as totally no proof that house was sold or maybe given to other renters and nelson sales just say...go to cadastral and try to get info abt the owner. Maybe Nelson sold the property ? I believe that my son is in title for compensation as he had to take another apartment , which was not really suitable for his needs, but he had no choice anymore due to the time limit. Incompetent ,unpleasant company , better find other people to buy or rent an apartment from.

Paul · 10 February 2021

★★★★★ 5/5

Google

A massive thank you to Aston. Really appreciated his help with our purchase.

Courtney · 17 June 2023

★★★★★ 1/5

Google

My friend and I were really excited about this two-bedroom flat above Nelson’s office in Southwark. Aston, the estate agent, pushed us to send over a holding deposit post-viewing, only to later claim bank issues. It’s obvious that it was a …

Gigi · 16 April 2024

★★★★★ 5/5

Google

Mercedes is super helpful friendly and quick to respond 100% recommend this agencyPositiveResponsiveness, Quality, Professionalism

Jordan · 25 August 2022

★★★★★ 1/5

Google

Hello, I've attempted to reach out to your company via email but have not received a …

Grace · 16 April 2025

★★★★★ 5/5

Google

Mike is an excellent estate agent, easy to work with and a great communicator!

T · 17 June 2022

★★★★★ 5/5

Google

Kamila was so responsive and provided great support at Nelson’s!PositiveQuality, Professionalism

Maria · 25 August 2022

★★★★★ 1/5

Google

Avoid this company! If you must deal with them, record your calls. …

Tiana · 16 April 2025

★★★★★ 1/5

Google

They carry out repairs at 8.00am on Sunday Mornings and don't have the courtesy to notify the neighbouring apartments that they will be breaking the law.

Ciaran · 9 September 2024

★★★★★ 1/5

Google

If I could I would given them a lower rating. Absolute waste of time and your money. They do NOT care about customer's experience, very poor interpersonal skills and overall very low standard for an estate agency. Stay away from them for internal paece :)

Ma · 17 June 2023

★★★★★ 1/5

Google

Really unhelp when it came to disputes with the landlord and tenants needing advice and support on difficulties. Zero effort from their side. Would encourage people to look elsewhere as this has been a nightmare experience from start to finish.

Faye · 21 August 2023

★★★★★ 5/5

Google

Very good service - High praise for Aaron who was incredibly helpful and professional in facilitating my move! Really went out of his way and helped with the curveballs. Highly recommended!

Gabriel · 19 December 2023

★★★★★ 5/5

Google

Service in both lettings and property sale, excellent. Communication timely with no jargon. Looked after my property for many years with no concerns. Assisted in the sale of the same property. Good Vale for their services. Wish you continue same with others you serve. DanielPositiveResponsiveness, Quality, Professionalism, Value

Daniel · 17 June 2022

★★★★★ 5/5

Google

Nelson’s have been the most amazing agents and have excellent professional service for finding me tenants very quick and efficient for so many years I can’t thank them enough and that’s why I’m still with them. RR

ROX · 17 June 2023

★★★★★ 5/5

Google

I moved out of London knowing my property is in good hands at Nelsons. Nelsons dealt with leasing and managing of our property at a decent price. if i have any problems they are quick to assist and reassure you.

Nabeela · 17 June 2022

★★★★★ 5/5

Google

Nelson's handled the complex sale of my flat with professionalism, excellent communication throughout and time spent going above duty explaining details and ensuring communication between all parties. I would highly recommend Nelsons and specifically Mike who handled my case.

Petra · 17 June 2022

★★★★★ 5/5

Google

I was recently looking for a flat in London and Aston helped me locate something that suited my needs, he was very professional and proactive in his approach which is refreshing.PositiveQuality, Professionalism, Value

Craig · 25 August 2022

★★★★★ 1/5

Google

They think it's ok to park on the pavement/cycle path/double yellows. And then run a cable from the property to charge the car. Causing a trip hazard.

Andrew · 17 June 2022

★★★★★ 5/5

Google

Perfect service from our agent Aston, always ready to answer any questions.

Santi · 20 September 2023

★★★★★ 5/5

Google

Nelsons were on the case promptly and dealt with all the issues quickly and promptly. Thanks for all your help in selling my flat.PositiveProfessionalism

Ilesh · 25 August 2022

★★★★★ 1/5

Google

Not impressed with creating a pedestrian trip hazard by charging your car from your work, blocking the pavement and parking on a double yellow line.

David · 17 June 2022

★★★★★ 5/5

Google

Kamila really helped my move over to London so much easier and she was also very helpful and friendly! Loved working with herPositiveQuality

Andrea · 25 August 2022

★★★★★ 1/5

Google

Selfish and inconsiderate attitude. Let's hope they accept that they made a mistake and commit to doing better in the future.

Peter · 17 June 2022

★★★★★ 1/5

Google

Nelsons seem to think it is okay to park on the footway and put a trip hazard across it.

Michael · 17 June 2022