Nelsons London reviews

★★★★★ 5/5

Google

I have rented my place with Nelsons - I would say I was not the most usual case they have seen :D The apartment I first chose was cancelled because the landlord change his mind in the last second and said it was no longer available for the time period! I had a bit more time till I arrive at London so I didn’t make a big deal about it and Aston was super fast to find me a new one. The catch is the same thing happened again! I actually remember asking Aston how often does this happen and he said usually once a year - so I reserved this year for you guys so no one else goes through what I have been through. At that time, there was only 2-3 days till my arrival and it was very stressful that day. I had already paid for my deposit so it was actually not nice from the landlord at all. But I’d say the real estate company kinda can’t stop these from happening but can penalize the landlords. And that’s what they had done at the time so I can’t speak negative about the agency here. Also Aston found me a much nicer house the next day - explaining my situation and my good records to the landlord - he actually negotiated with the landlord and saved me 100£ per month. He was actually very open and communicative with me at all times so although what I have experienced might not happen to anyone else - he was pretty good with crisis management. And just today, I had my jacket stolen with keys inside, and Aston arranged a new set in few hours and sent it to me through someone. So this is like a thank you message for Aston for his helps today and back when I first rented the place. So I’d recommend you work with them - even if undesirable things might happen they will never hide it from you and be very communicative to you at all times. As I said, they also work quite fast - faster than any agent I have worked with in my last times. And if you are slightly more lucky than me you’ll have a very smooth experience :D

Tuna · 25 March 2025

★★★★★ 1/5

Google

My friend and I were really excited about this two-bedroom flat above Nelson’s office in Southwark. Aston, the estate agent, pushed us to send over a holding deposit post-viewing, only to later claim bank issues. It’s obvious that it was a lie, especially when he mentioned the landlord's sudden aversion to renting to students due to unrelated past issues. Despite our relentless inquiries, communication was pitiful. As hardworking students, we stressed our reliability and commitment, especially with us working 4 days a week and having uni 3 days, yet the landlord couldn't even be bothered to speak to us directly, exposing the sheer disdain some landlords have (obviously they aren’t going to give a crap because they see tenants as money making machines). Despite Aston's promises to help us find another flat, we've been left high and dry, with no assistance in sight. If we were told from the BEGINNING that there is a problem with us being students, we wouldn’t have continued to push for this flat, but Aston kept reassuring us anytime we chased him up. It’s a shame, mostly because we are students… if we wouldn’t be at uni and were the same age and did the jobs we do, we would have gotten the flat. We both can afford it, we have guarantors and references that prove we are excellent tenants, I don’t see the problem? It really has irked us. In the end we found a way better flat, with a better agency that keeps us in the loop and had absolutely no problems with us being students. For your sanity, avoid Nelsons or the landlords in that specific building 🙏

Ghala · 18 March 2024

★★★★★ 1/5

Google

Would genuinely give -5 stars if I could. Worst letting agents I’ve ever had to deal with - Muniza especially is one of the most awful people I’ve come across. Used manipulation tactics and threats to get us to hand our deposit over and told us we would lose the property to the previous tenants if my guarantor didn’t sign within 24 hours - when we spoke to the previous tenants they told us they all were leaving London and had no plans on staying. Avoid this place at all costs if you don’t want to be emotionally terrorised by narcissists.

Shona · 16 October 2025

★★★★★ 1/5

Google

Summary: They're a bunch of clowns in manky suits. While arranging a tenancy, they threatened to pull our contract if we didn't agree to pay within 24 hours, stating the past tenants wanted to remain in the property. We were in contact with the past tenants whoever, who were all moving out of the city. They made a meal out of every situation we encountered them in, and had a horrid smarmy attitude which made any interactions draining. Steer clear unless you're also an energy vampire.

Peter · 13 October 2025

★★★★★ 5/5

Google

Nelsons were an absolute pleasure to deal with, especially in comparison to the other London agencies we had been in contact with. Aston made the entire process of finding our rental flat totally seamless, from viewing to signing contracts, and we are hugely grateful!

Ellie · 13 December 2024

★★★★★ 5/5

Google

After months of viewings and disappointment we called up regarding a property listed by Nelsons, only to find out it was already off the market. However, the estate agent on the phone, Aston, immediately offered us the opportunity to view another similar house the same day. The house turned out to be an even better match than the original, and Aston gave us a very informative, friendly and professional look around, even showing us around the surrounding area and pointing out a few recommendations. Very different to the experiences we had had with other estate agents around the time, who had always been very rushed and barely gave us the time of day whilst we were viewing the house; let alone before and after. Throughout the process of obtaining the contract and references, communication in general has sometimes been a little slow and confusing. However upon chasing up, issues were normally clarified quickly, particularly when we contacted Aston specifically. Now we are very excited to move into our new house and overall would recommend Nelsons as a professional yet relaxed and personable estate agents. Thanks to all who helped with our move - in particular Aston, who has been a real help along the way.PositiveResponsiveness, Quality, Professionalism

Charlie · 17 June 2022

★★★★★ 5/5

Google

Nelsons was swift & easy to work with. Furthermore, Aston was a breath of fresh air from the other Avaricious London estate agents. Genuinely helped me in getting a fantastic deal. Made the process as swift and simple for me as possible, being a first time renter. He Had no problem answering all of my obvious and silly questions. There aren't many with that level of patience... overall 10/10

HBR · 17 June 2023

★★★★★ 1/5

Google

I would not recommend going with this estate agent. From massive delays on documentation to miscommunication and general lack of response our experience with this estate agent had me questioning how it's possible for them to still be in business. After over a month of back and forth we finally had movers ready to go into the unit and the estate agents promised to have keys for us and they were missing and the agents simply disappeared. We needed to reschedule our move at great expense and have lost so much time and money all due to this agents lack of competence. I would recommend any other estate agent over Nelsons.

Kram · 16 April 2025

★★★★★ 5/5

Google

It was a good to see our estate agent Aston again today. A genuinely friendly, warm and helpful estate agent is a rare thing! My current flat has been the only positive experience I have had with an estate agent in London. The agency has a ‘no offers over’ policy which made a huge difference in what is always very stressful situation of finding a new place to live. The offer process was smooth, felt secure, and having him take viewings to find new tenants today was no fuss at all.

Rachael · 13 March 2025

★★★★★ 5/5

Google

Having just completed my flat, I thought I must leave a review to Nelsons and especially Mike Junior who has been instrumental in my purchase! This was one of them that took much longer time than expected but Mike showed resilience and patience all the way through helping things to move forward when there was no light at the end of the tunnel! I couldn't recommend more this agency and Mike in particular. Thank you!

Mélodie · 17 June 2022

★★★★★ 5/5

Google

Aston has been so great to work with - friendly, helpful and communicative from the very start. Really beautiful and well maintained house!

Flora · 16 April 2025

★★★★★ 1/5

Google

Property not as described. My agent Aston NEVER showed up and did not respond.

W · 16 April 2026

★★★★★ 5/5

Google

I used Nelsons for the 2nd time in a few years This year has been a nightmare to find a flat and after multiple offers and endless bidding wars we were still without a place! I contacted Aston and he immediately remembered me and took down …

MCRIVAS78 · 16 April 2025

★★★★★ 5/5

Google

Nelsons have managed my property in Brixton for many years and have recently sold it - the service from Michael and his team of the years has been amazing - I will definitely use them again in the future Thanks guys xxxPositiveProfessionalism

Cidalia · 25 August 2022

★★★★★ 1/5

Google

I rented a flat from Nelsons and they lied about how much the property would be improved (they promised the flat would be cleaned, various things would be fixed or removed etc). When I complained they said I'm in the flat now, they're not the property manager and it's not their problem. When I moved out they let themselves into the property for viewings when I had clearly told them they couldn't come, and they thought I wouldn't be home. Obviously it's against the law to break into someone's home. Really dodgy behaviour at every step, as a tenant I absolutely would not recommend.

Sophia · 17 June 2023

★★★★★ 1/5

Google

Nelson’s is the worst agency in my opinion. I have had a horrible experience renting with them. The agents don’t care about their tenants only money and top of that are very rude, annoying and disrespectful. I pay an extremely high price …

Kenz · 16 April 2025

★★★★★ 1/5

Google

Parking is a bit of an issue here. Especially parking a large vehicle on the pavement, over double yellow lines, in a cycle lane near a school, whilst charging said vehicle with a trip hazard of a cable.

Sheridan · 17 June 2022

★★★★★ 1/5

Google

As I see, they deleted all negative reviews... They are not estate agent, they are deposit hunters. Please be careful, do yourself a favor and avoid them. They pushed us to send a holding deposit for …

İBRAHİM · 16 April 2025

★★★★★ 1/5

Google

Looks like they have deleted all negative reviews so here we go again! Btw, not the only one with this kind of a experience about this agency. Shame they are too shady to be transparent. Guy didn't have keys for the flat. Told me to pay holding deposit so they will reserve place to me and that this will be fully refundable. 5min later got text that someone offered more, am I willing to raise my offer. I wasn't and requested my money back.Took almost 2 weeks and multiple calls and texts. Eventually the agent stopped answering my calls and had to speak with accounts directly. Do yourself a favour and AVOID.

Em · 17 June 2022

★★★★★ 1/5

Google

Terrible estate agents. They appear to have cleared off all of their negative reviews spanning back the last few years... We were shown the incorrect flat, once we'd put an offer in and given notice on our current flat they informed us with only a few weeks until our move in date that the flat we'd wanted wasn't going to be ours. The flat we ended up with was in terrible condition. Constant backwards and forwards on what they were offering changing every time, slow communication. Hands down the worst estate agent I've encountered.

Kay · 17 June 2022

★★★★★ 5/5

Google

Me and my best friend (now future flatmate) are absolutely THRILLED with the service that we had from Aston over the past couple of days. With the market as difficult as it is, we weren’t expecting to find a flat so perfect for us within our budget. Aston completely understood the difficulties of finding a flat when not physically in London for viewings and sent us a video just before he carried out an in-person viewing to make sure we had the best shot at making an offer. He’s been incredibly responsive at such a busy time and we couldn’t be more grateful. Very excited to move in 🙂PositiveResponsiveness, Quality, Professionalism, Value

Imogen · 17 June 2022

★★★★★ 1/5

Google

My personal experience with this company is very very bad. I do not recommend it. I found lack of effort from them and ignorance in general. I would avoid them at all cost.

Giedre · 15 March 2025

★★★★★ 5/5

Google

The most helpful and sincere estate agent on time, communication and politeness especially Muniza Adam

Nasr · 20 September 2023

★★★★★ 1/5

Google

such poor and deceptive behaviour by this company. We provided work over a long period of time and were not paid for our services. Had to write off thousands. Their partner office were ok but then syubsequently did the same thing. As a … More

Stacey · 9 September 2024