Trusted Agent profile · London
★★★★★
1,007 reviews across 2 platforms
29 Harrington Road, London, SW7 3HD
Part of Marsh, see every office.
Marsh's office in London, at 29 Harrington Road, is rated 4.3 out of 5 across 1,007 reviews on two platforms, including 209 Google reviews rated 4.8. It won Trusted Agent in The Trusted Agent 2026 awards.
Tell us what you need and we'll put you in touch. Marsh and Parsons hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near London.
The Trusted Agent 2026 results for Marsh, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Every review we hold for the London office, from every platform, shown as written. First names only.
4/5
TrustpilotOver the last year
Over the last year, Abdullah Leghari has always been great at communicating with me and keeping me in the loop on all aspects with regard to my property. I would not hesitate in recommending him.
Dear Emily, Thank you for taking the time to leave a wonderful 4 star review. Abdullah will be thrilled to read your kind comments. Kind regards, Lesley Alfordi, Customer Relations Team
5/5
GoogleVery helpful advice from Caroline Taylor when assisting us with our initial search of the area. She was professional, but also very friendly, with good knowledge of the area. I would highly recommend her.
Dear Mike, Thank you for taking the time to leave a wonderful 5 star Google review. Caroline will be thrilled to read your kind comments. Kind regards, Lesley Alford, Customer Relations Team
5/5
GoogleI had a wonderful experience with the South Ken Marsh and Parsons team. Hannah Collins in particularly was incredibly helpful, friendly and made the (often stressful!) house hunting process that bit easier. Thank you!
Dear Georgina, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards,Lesley Alford, Customer Relations Team
5/5
TrustpilotAlex in relocations made finding a new…
Alex in relocations made finding a new property very easy, I found his knowledge of London to be fantastic and have recommended his services to everyone
Dear Gema, Thank you for taking the time to leave such a wonderful review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Lesley, Customer Relations Team
1/5
TrustpilotAbsolute joke of a company
Absolute joke of a company. Never use. Will loose your documents, up rent by over 25% on year (no where near inflation levels) and generally never take accountability for anything. Stay clear.
Dear Mr Kerr, I am sorry to read your 1* review. I am unable to locate you on our database. If you could provide us with more information at customerrelations@marshandparsons.co.uk. I can look into this further for you. Kind regards, Lesley Alford, Customer Relations Team
1/5
TrustpilotA V O I D
Stress and unwanted worry, AVOID.Worse agency I've every rented with. If you've got anything important to sort with them my advice would be give them 3 months to deal with it, and expect false accusations and unwanted stress. Every agent we've had who have 'managed' our property have been appalling, they drop out halfway through dealing with your request and then you're back to square one. Had 2 tenancy swaps and both have taken 3+ months to complete.It's easy to say avoid, but if there's a chance you can I would suggest it. I hope I never have to deal with Marsh and Parsons again.
5/5
GoogleGabrielle was really helpful, showing us a lot of flats and taking into account our feedback afterwards to look for our perfect flat. In the end we found a flat with another agent, but if we move again we will for sure try again with Marsh & Parsons first.
5/5
TrustpilotJasmin Popalzai - great service
Jasmin Popalzai has helped with any queries very quickly and dealt well with all parties involved.
Dear William, Thank you for taking the time to leave us a 5* review. Your opinion is valued greatly and it helps us maintain excellent standards of service to our customers. Kind regards, Lesley
2/5
TrustpilotForcing to sign a 3 year lease with no break clause
Me and my partner were looking for a flat, and found some really great ones with Marsh and Parsons. However, we were consistently told that the landlords wanted a 3 year lease, and completely disregarded a break clause to be put in the contract. Having read other reviews of horror stories of this exact situation of tenants being unable to get out of their lease due to this, we decided to avoid them. Thought I'd post a review saying to be wary of the 3 year tenancy! A break clause should be absolutely required and is not a luxury to ask for.
5/5
TrustpilotExcellent service in Streatham
We've just completed on the sale of our flat in Streatham with Marsh & Parsons as the agents. Other agents completely inflated/exaggerated what they thought we could achieve. It was instantly clear that Charlie had excellent knowledge of the area and current market and he was honest in managing our expectations. In the end, our sale price was bang on what he originally thought we would achieve. It was great working with him, and Negin as the sale negotiator. We had lots of issues with solicitors and the searches, and Negin worked tirelessly, following up with them and ensuring that we reached completion. We would have had serious delays if it wasn't for her diligence, and we are extremely grateful.
5/5
TrustpilotGreat sales team
We bought our first home in brixton, most of our communication was with Sarah who was absolutely amazing. She really went above and beyond anything we expected including staying in touch when she was on holiday. Also had some communication with the brixton manager who was also lovely. Really happy with the Marsh& Parsons sales team.
Hi Shlomit, thank you so much for taking the time to leave us your kind review! We are delighted that you are happy with your experience with us and will be sure to pass on your feedback to the team. All the best, M&P
5/5
Trustpilotthe response from the agent was quick…
the response from the agent was quick and he dealt with our query professionally
Dear Omar, We are really pleased to hear you enjoyed your experience with us and thank you for leaving such a lovely 5* review. Kind regards, Lesley
5/5
TrustpilotChange in property manager
Change in property manager. Cameron M. made the difference. Albeit, the starting point was low, Cameron managed to bring it back on par and beyond my expectations. Thank you!
Dear Carlo, Thank you for taking the time to leave a lovely review regarding Cameron. Kind regards, Lesley, Customer Relations Team
5/5
Trustpilotgreat support from Charlie Carrol
we had great support from Charlie Carrol in finding our soon to be home. He went beyond our expectations, sparing time even on off schedule times to help us make our decision.
Dear Bengi, Thank you for taking the time to leave a lovely review regarding Charlie. Kind regards, Lesley Alford, Customer Relations Team
1/5
TrustpilotClose to bullying!
I cancelled an appointment by email with Blair, Marylebone office, to view a property for sale as I decided it wasn't in an area that would be suitable. Blair called me and confirmed he'd received my email and then launched into a tirade questioning my reason for cancellation and telling me that I'd never find a similar property at the same price. I'd describe his stance and attitude as close to bullying. He then told me that he'd remove me from their 'list". Wow! Will be happy to use other agents. Bye bye, Marsh & Parsons!
5/5
TrustpilotJonathan Jarman-Ho is always on the end…
Jonathan Jarman-Ho is always on the end on the phone and always super friendly. I also really appreciate his efficiency and professionalism.
Dear Alix, Thank you for your review. Our teams work really hard to make sure they offer a 5* customer service and we are delighted that you have taken the trouble to confirm this is the case. Kind regards, Lesley, Customer Relations Team
5/5
TrustpilotGreat service and support
Stanislava quickly organized the repairs needed and kept me updated throughout. Very helpful.
Dear Christine, Thank you for taking the time to leave such a wonderful review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Lesley, Customer Relations Team
5/5
GoogleProficient and professional agents who worked hard to expedite the sale and complete as soon as possible.
Dear Eamonn, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Lesley, Customer Relations Team
5/5
TrustpilotWe appreciate Phoebe!
We have enjoyed being taken care of by Marsh and Parsons but specifically by Phoebe Negueroles. She’s always responsive, thorough and quick to take action on our behalf when needed.
Dear Jacqui, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Lesley Alford, Customer Relations Team
5/5
TrustpilotExcellent quality and care from Tatiana…
Excellent quality and care from Tatiana Rodrigues, going the extra mile to sort out a tenant issue to an excellent solution for everyone.
Dear SL, We strive to offer a 5* service to our clients and customers and we are so pleased that we have achieved this for you. We appreciate you taking the time to leave a great review regarding your experience with Tatiana. Please do not hesitate to contact us again. Kind regards, Lesley, Customer Relations Team
5/5
TrustpilotIt’s always a pleasure speaking with…
It’s always a pleasure speaking with Abdullah Leghari! He listens and is always helpful and understanding to any problems that need to be sorted. He is fair to both landlord and tenant.
Dear Jarel, Thank you for your lovely words and for leaving a 5* review. Kind regards, Lesley Alford, Customer Relations Team
5/5
TrustpilotBaram has attended and solved my query…
Baram has attended and solved my query immediately and professionally.
Dear Geanie, Thank you for taking the time to leave a lovely review regarding Baram. Kind regards, Lesley
5/5
TrustpilotAll ways available and prompt in…
All ways available and prompt in response. Additional services provided at a reasonable margins and delivered on time.
Dear Ali, Thank you for leaving a wonderful 5* review. Kind regards, Lesley, Customer Relations Team
5/5
TrustpilotExcellent support
Cameron and Will provided excellent support throughout the moving process. They were both very helpful when I had questions and responded in a timely manner.
Dear Nicole, Thank you for taking the time to leave a wonderful 5* review. Cameron and Will will be thrilled to read your kind comments. Kind regards, Lesley, Customer Relations Team
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Yes. In The Trusted Agent 2026 awards: Marsh, London won Trusted Agent.
Tell us what you need and we'll put you in touch. Marsh and Parsons hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near London.
