Marsh and Parsons London reviews

★★★★★ 5/5

Google

Such a helpful team. Sorrel was especially polite and went above and beyond to help me find a really lovely flat. Thank you!

Sara · 12 May 2026

★★★★★ 5/5

Trustpilot

Max has been very helpful answering…

Max has been very helpful answering within 24 hrs and the issue was sorted within 48hrs. He was very responsive and reassuring.

Antoine · 15 May 2026

★★★★★ 5/5

Google

We had a wonderful experience working with Shazia Sair. She helped us throughout our property search and was always approachable and highly communicative. Shazia kept us updated at every stage of the process, which made the whole journey smooth and stress-free. We really appreciated her professionalism and dedication, highly recommended!

Jayavanthi · 2 September 2025

★★★★★ 5/5

Trustpilot

Outstanding Support..

Owain Wilson has been outstanding in any query, support towards my b2L property management ! Nice working with Owain !

Natarajan · 27 May 2026

★★★★★ 5/5

Trustpilot

Caitlin was absolutely fantastic

Caitlin was absolutely fantastic! Thank you

Anna · 31 August 2026

★★★★★ 5/5

Google

We had a lovely experience with Sabina during our search process. From our initial conversation she advised and recommended broker at London Mortgages, who were super friendly and managed to get us a better package than the other brokers we were initially using. To showing us multiple properties, the knowledge she had really made the process feel a lot easier and less daunting as first time buyers. Thank you!

Dasha · 12 May 2026

★★★★★ 5/5

Google

My girlfriend and I are currently looking to buy a flat in the Chiswick area and, from day 1, Sabina has been fantastic. She is very friendly and approachable, always available to answer any questions, and will go out of her way to ensure that we receive any information that we request. As and when we have seen properties and offered feedback, Sabina has made sure to alter search criteria to meet our needs and wants. What could have been a tedious process has turned out to be enjoyable and I’m excited to continue our search to find the perfect home. Thanks Sabina and the wider Chiswick Marsh & Parsons team!

Daniel · 24 July 2024

★★★★★ 1/5

Trustpilot

Liars, thieves and incompetent staff

I took on Marsh And Parsons because a lovely chap called James, but then James got promoted and went somewhere else. Natahalia Camargo initially told me that a company called capital one Limited was buying my flat and didn’t advertise it, little did I know this was an Israeli company and was trying to sabotage. March and Parsons assured me this company was gonna buy my flat and didn’t advertise it for six months apparently this company was buying on behalf of Westminster Council. They did not answer any emails from my solicitor nor did they ever communicate with us all anyone else in the end, I asked them to advertise my apartment where Westminster contacted the agents and offered 30,000 less than the advertised price. I had to accept it in the end because my flat had been on with this estate agent for a year during which time I had to pay council tax electricity bills and service charges my advice to anyone is do not ever sell to Westminster Council because they will take off all the major works charges From the sale in my case it was £30,325 for an absolute piss poor job, they gave me two days notice to get all of my furniture out of the flat . Absolutely the worst experience I’ve ever had with an estate agent. They also charged me from the initial sale instead of what I got in my hand they charge £10,278 for basically not much at all. I will never ever deal with them again and this was Maida Vale branch I honestly don’t know how these people are still in business.Whennphones calls were made to them they hardly ever called back. I once needed the keys for my flat to get in in which case I stood outside for an hour in the piping heat because it was a very hot day 38° that day to wait on Stuart Dutton to bring me the keys even though I had phoned the office about five times, he made me wait nearly an hour for my keys. I suggest you do not use this agency they will take a year to sell your house. I never call you back..

Abbey · 13 September 2025

★★★★★ 5/5

Google

Gosia at Marsh & Parsons was a brilliant help in finding me a rental property! She was incredibly efficient and attentive, making sure everything went smoothly from the viewings right through to signing the tenancy. Gosia was quick to understand what I was after and her prompt responses made the whole process stress-free. If you're looking to rent in the area, I can't recommend Gosia and Marsh & Parsons enough. Thanks for helping me find the perfect place!

Ruijun · 23 August 2024

★★★★★ 5/5

Trustpilot

Good Property Manager experience

We were facing a few issues in the house, but our property manager, Jaeyda Dovie, stepped in and made fixing them a priority. She kept us updated throughout and coordinated the contractors to get everything sorted. We're very happy with how it was handled and would definitely recommend.

Shashank · 25 September 2026

★★★★★ 5/5

Trustpilot

Joshua was very kind and explained…

Joshua was very kind and explained everything very patiently.

Husna · 28 July 2026

★★★★★ 5/5

Trustpilot

Marsh and Parsons in Fulham excellent

Marsh and Parsons in Fulham offered a wonderful service, from start to finish; nothing was ever a problem . We were able to exchange on our house in record time and to complete when it suited our move, Throughout negotiations access to the agents was easy and always very professional.In particular I couldn’t recommend Harry James more; from the valuation all the way to the sale he has always been available and ready to solve any problem. I wouldn’t hesitate to sell through them.

Margherita · 8 July 2024

★★★★★ 5/5

Google

I had never become a tenant before and I couldn't have asked for more help from Sammi! He was invariably patient and extremely helpful from viewing the property to signing the lease. He talked me through every step of the process, often letting me sit in the office so he was available if I needed any help. I highly recommend for his kindness, patience and understanding!

Liz · 12 May 2026

★★★★★ 5/5

Google

I had an amazing experience with Marsh and Parsons in Chiswick. I would like to credit Sorrel for all of her help, in the process of finding a flat. She listened to exactly what we wanted, and was able to find us a property, which matched our search criteria. The experience having her support made a normally stressful situation extremely easy. Thanks again Marsh and Parsons!

Haniya · 12 May 2026

★★★★★ 5/5

Google

I had an excellent experience working with Marsh and Parsons from start to finish. Ruben Bande was professional, knowledgeable, and genuinely committed to helping …

Cynthia · 16 March 2026

★★★★★ 5/5

Trustpilot

Great service - responsive and professional

Nayara is incredibly responsive and warm in her communications - also very professional - she's been great to work with.

Catherine · 23 April 2026

★★★★★ 5/5

Trustpilot

Letting Agent recommendation

Marsh and Parsons have been our letting agent since 2016 and we continue to be very happy with the service they provide. The level of professionalism is fantastic and all staff are friendly, polite and deeply knowledgeable, with communication both timely and clear, it really feels like a partnership with added value. Thanks to Lucy, Helen and William in the Notting hill branch who helped secure a great tenant in record time and ensured the check in ran smoothly.

Alison · 5 June 2024

★★★★★ 5/5

Trustpilot

Owain has been managing my account for…

Owain has been managing my account for a number of years. Communication has been very good, when discussing and agreeing actions promptly as and when they arise.

Robert · 18 February 2026

★★★★★ 5/5

Google

Sorrel was very helpful and found us a lovely flat to move into. Would highly recommend!

Sude · 12 May 2026

★★★★★ 5/5

Trustpilot

Elisabeth Ppasa

Elisabeth Ppasa, Property Manager, Marsh & ParsonsThe important thing is to have a Property Manager who is a) unfazed by anything, b) quick in response, but c) can also act quickly on their own initiative. Elisabeth Ppasa is all these things and more - very proactive and going the extra mile for property owners who have opted for the full management service. This was the first time I have put my property in the hands of a managing agent and I can thoroughly recommend Elisabeth Ppasa.

Neil · 29 April 2024

★★★★★ 5/5

Google

Fantastic service from the start. Ruben was always communicative and remained committed to push the sale through as quickly and efficiently as possible.

Veeraj · 16 March 2026

★★★★★ 5/5

Google

I recently had the pleasure of working with Marsh & Parsons, specifically with their exceptional agent Gosia Podgorska, in our quest to find a pet-friendly property for rent near London. I cannot express enough how grateful my wife and I are for the invaluable assistance provided by Gosia and the agency as a whole. Navigating the London rental market can be a daunting task, especially when searching for a pet-friendly property. However, Gosia's expertise and dedication made the process incredibly smooth and efficient. Her professionalism and promptness were evident from the outset. She was always readily available to address our queries, schedule viewings, and provide insightful guidance throughout the entire process. Her extensive knowledge of the Acton, London area was truly impressive, and she took the time to thoroughly explain each and every aspect of the property ensuring we're making a right choice. Furthermore, Gosia's resourcefulness played a crucial role in securing our dream rental property. She skillfully navigated the intricacies of the rental process, making the reference checks seamless and ensuring that we were able to secure a fantastic long-term deal. In conclusion, I wholeheartedly recommend Marsh & Parsons, and especially Gosia Podgorska, to anyone in search of a reliable and dedicated real estate agency. Their exceptional service, truly sets them apart. If you're looking for a property in London, look no further than Marsh & Parsons, they exceeded all our expectations and helped us find the perfect place to call home.

Ajayan · 25 April 2024

★★★★★ 5/5

Trustpilot

Much better than managing it myself

Using Marsh and Parsons property management service was an enormous improvement from trying to manage the tenancy as a landlord. Elisabeth was fantastic as a managing agent. All issues were resolved swiftly with the absolute minimum amount of admin and engagement required from me. This was a huge improvement from the laborious approach to liaising with tenants and contractors myself to try to triangulate and resolve issues and attendance. Highly recommend.

Alex · 20 September 2024

★★★★★ 5/5

Trustpilot

Awesome service !

I recently had the pleasure of working with Marsh & Parsons, specifically with their exceptional agent Gosia Podgorska, in our quest to find a pet-friendly property for rent near London. I cannot express enough how grateful my wife and I are for the invaluable assistance provided by Gosia and the agency as a whole.Navigating the London rental market can be a daunting task, especially when searching for a pet-friendly property. However, Gosia's expertise and dedication made the process incredibly smooth and efficient. Her professionalism and promptness were evident from the outset. She was always readily available to address our queries, schedule viewings, and provide insightful guidance throughout the entire process. Her extensive knowledge of the Acton, London area was truly impressive, and she took the time to thoroughly explain each and every aspect of the property ensuring we're making a right choice.Furthermore, Gosia's resourcefulness played a crucial role in securing our dream rental property. She skillfully navigated the intricacies of the rental process, making the reference checks seamless and ensuring that we were able to secure a fantastic long-term deal.In conclusion, I wholeheartedly recommend Marsh & Parsons, and especially Gosia Podgorska, to anyone in search of a reliable and dedicated real estate agency. Their exceptional service, truly sets them apart. If you're looking for a property in London, look no further than Marsh & Parsons, they exceeded all our expectations and helped us find the perfect place to call home.

AJAYAN · 5 April 2024