Marsh and Parsons London reviews

★★★★★ 1/5

Trustpilot

Little Venice M&P - Outrageous

We rented a property with the Little Venice branch of M&P and had a nightmare experience. The property manager changed hands atleast 3 times and crucial issues were never remedied. Their internal documentation and controls are extremely poor. At the end of our tenancy, the agency did not for the longest time communicate anything for the return of our deposit. After chasing them for weeks, they tried to deduct £360 from our deposit as a “cleaning fee”. They have irresponsible employees and property managers won’t respond to emails and will offer out of context / incomplete responses when he does respond. We were forced to dispute this deduction with TDS and the decision was obviously in our favour in the end.

MM22 · 15 May 2026

★★★★★ 5/5

Trustpilot

Barnes office: Excellent, reliable and efficient service and solution.

Barnes office: Excellent, reliable and efficient service and solution. After a couple of years of unsuccessfully trying to sell a flat in a high rise block in Roehampton, London (via several estate agents), Phil Coombes and Danny Barnham did a job beautifully - correct asking price, sold immediately, with a fast completion time. Highly recommend, Darko and Bruna Teslich

Darko · 2 October 2026

★★★★★ 5/5

Google

Ruben was very helpful throughout the whole process, he took me to several viewings. His local knowledge and professionalism really stood out and he was massively helpful. Would highly recommend this agency.

Freya · 12 May 2026

★★★★★ 5/5

Trustpilot

I want thanks Marsh & Parsons Estate…

I want thanks Marsh & Parsons Estate Agents and especially Debbie Lewis for helping us organize our move to a new apartment. It was a wonderful experience working with this agency.

Oleg · 15 May 2026

★★★★★ 5/5

Trustpilot

I’ve been letting my flat via marsh and…

I’ve been letting my flat via marsh and parsons for a few years now, and the most important person is your tenancy manager. In my case , Michael stout - he is always so quick and responsive to anything I ask and always lets me know anything important before hand so I can have time to act. He makes my life much easier when dealing with flat issues .

Kindah · 24 July 2026

★★★★★ 5/5

Google

I recently used this agency to arrange my move to Brentford. Although I faced many challenges along the way, Sorrel was very kind, available, and helpful in sorting them out. I really appreciate her support and would highly recommend this agency.

Dukens · 6 October 2026

★★★★★ 5/5

Trustpilot

Holly went above and beyond the call of…

Holly went above and beyond the call of duty to assess our tastes and needs and find a matching property. She also demonstrated persistence and determination in handling dealings with a landlord whose systems were, at best, slow and clunky.

MR · 6 October 2026

★★★★★ 5/5

Google

A good experience overall. And Klaudia was great throughout!

Tino · 28 September 2026

★★★★★ 5/5

Google

Sammi was so helpful and responsive with answering all of my many questions. Highly recommend working with him and Marsh & Parsons if considering a move to West London.

Meghan · 12 May 2026

★★★★★ 5/5

Google

Ruben Bande has been a fantastic agent thoughout the purchase of our flat. He managed to navigate some very difficult negotiations and made the process feel easy and pain free. I couldn’t recommend him highly enough.

Eddie · 16 March 2026

★★★★★ 5/5

Trustpilot

Marsh & Parsons

From the very first phone call and to collecting the keys Marsela & Mo’s communication has been amazing, always keeping me in the loop in everything from how much the flat is, to viewings, to landlords, to tenancy agreements to picking up the keys. They never made me feel belittled, silly, they always made me feel comfortable when talking to them.

Caitlin · 25 August 2026

★★★★★ 5/5

Trustpilot

Great Customer Service

Baran attended to me concerning an issue with my Landlord.During our conversation, he was polite, responsible, respectful and made every effort to understand my situation.He considered all the salient issues before making any comments.He was non-judgmental and unbiased when giving advice.He understood the requirements of his job and tried his best to endure costumer satisfaction was reached by the end of the discussion.His mediation and problem solving skills are excellent.His first concern was to do his utmost best to resolve the situation to a reasonable conclusion on both sides.It is my opinion that Baran is most definitely an asset to Marsh & Parsons.

MM · 19 November 2024

★★★★★ 5/5

Trustpilot

Debbie was resourceful and proactive in…

Debbie was resourceful and proactive in helping us sort arrangements for our new flat. Thanks again!

Ben · 4 August 2026

★★★★★ 5/5

Trustpilot

Always great service from Marsh &…

Always great service from Marsh & Parsons for my rental flat. Baran is always efficient & helpful resolving enquiries and suggesting great solutions. Highly recommend check out their services.

Tatiana · 1 May 2026

★★★★★ 3/5

Trustpilot

Word to the wise regarding M&P

I have had multiple challenges working with this letting agent and and would not recommend them as a tenant. They look out for their landlord clients and make a pretty penny doing it. Even my landlord said their fees are high. The staff changes frequently and there was a lot of pressure for me to bid high and do a long tenancy to get a flat I ended up having to leave early as they neglected to put in a break clause which was very expensive for me and very lucrative for them. Max Davis and Roy Khan were very helpful though, but make sure you read the fine print before you sign anything as it may come back to bite you!

Faf · 1 November 2024

★★★★★ 5/5

Trustpilot

Responsive, helpful and professional.

Lucy Meehan has been a great. Very responsive, helpful and professional.

Arjun · 28 August 2026

★★★★★ 1/5

Trustpilot

Arguably the worst agents in London

Arguably the worst agents in London. Don't even think of working with these people. They are nice and useful until you sign, after that they are not just useless, but will ignore you, make your life hell and purposely sabotage your peace. Also not a one person in the staff sort of thing. Disgraceful these bunch are still in business.

Jason · 19 August 2026

★★★★★ 5/5

Google

Marc and the team were extremely professional, passionate and worked relentlessly during my experience with Marsh & Parsons. They worked tirelessly and I would definitely recommend!

Janaya · 12 May 2026

★★★★★ 5/5

Google

Katie was a pleasure to work with throughout the process of purchasing property. She was knowledgeable, professional, and always available to answer questions or provide updates. Her proactive approach ensured that things moved along smoothly, even when there were challenges in communicating with solicitors. Although the process sometimes felt a bit fast-paced with frequent follow-ups, Katie’s dedication and enthusiasm were clear. She was always focused on getting the best result for me, and her hard work really paid off. Overall, I’m very happy with the service Katie and Marsh & Parsons provided.

Siyuan · 18 October 2024

★★★★★ 5/5

Google

Had a pleasure of dealing with Sammi Hashimi - although our deal did not go through due to us changing our mind, however we had an excellent experience with this Sammi. From the very beginning, he was professional, friendly, and incredibly informative. His communication has been fantastic, prompt, transparent, and always helpful. It’s refreshing to deal with someone who genuinely cares about both the property and the people viewing it. Overall, I couldn’t be happier with the service. Highly recommended to anyone looking for a reliable, honest, and knowledgeable letting agent. He is true asset to the letting company.

Nishant · 16 March 2026

★★★★★ 5/5

Google

I’ve had the pleasure of sorting out my student accommodation with Sammi and it has been a very nice experience - he is always making sure everything’s sorted out on time, constantly checking in, meeting my needs even if it’s sprung onto him so suddenly. Hundred percent recommend Sammi - 10/10 service!

Esther · 16 September 2025

★★★★★ 5/5

Google

I exchanged today! I couldn’t have asked for a better experience working with Sabina on this property purchase in Chiswick, it was absolutely fantastic from start to finish. She introduced me to a property I wouldn’t have considered myself, and it turned out to be perfect, ticking all my boxes. She gave me the confidence to put forward my offer, and thanks to her support and professionalism, it was accepted. The whole process was smooth, and she was consistently responsive, proactive, and trustworthy throughout. I’m incredibly grateful for her guidance and couldn’t recommend her more highly! ❤️

Jiliang · 12 March 2026

★★★★★ 5/5

Google

We are currently close to the completion process of a property purchase through Marsh & Parsons. From the very beginning, Katie Brady was incredibly professional, knowledgeable, and attentive to our queries, requests and needs. Throughout the entire process, Katie was patient and supportive. Katie’s and M&P team’s help was invaluable . I highly recommend M&P to anyone looking to buy a property in London. Thank you, Katie, for making our home-buying experience as positive as it could be taking all circumstances into account.

Bartek · 22 September 2024

★★★★★ 5/5

Google

I recently had the pleasure of working with Ibby Kulovic, and what an experience it was! It’s crazy to see such a young professional exhibit such attentiveness and expertise. Ibby took the time to understand my needs and provided clear guidance throughout the process. His deep knowledge of the property market and excellent communication skills made everything seamless. I highly recommend Ibby and the team at Marsh & Parson for anyone looking for a property in Chiswick!

Donik · 5 November 2024