Trusted Agent profile · London

Marsh and Parsons London reviews

★★★★★ Great

1,000 reviews across 2 platforms

34-38 Turnham Green Terrace, London, W4 1QP

Marsh and Parsons's office in London, at 34-38 Turnham Green Terrace, is rated 4.3 out of 5 across 1,000 reviews on two platforms, including 199 Google reviews rated 4.9. It won Trusted Agent in The Trusted Agent 2026 awards.

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4.9 / 5

199

Reviews on Google

This office

Trustpilot logo

801

Reviews on Trustpilot

Business-wide

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Awards

The Trusted Agent 2026 results for Marsh and Parsons, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.

Reviews

Every review we hold for the London office, from every platform, shown as written. First names only.

5/5

Trustpilot

My experience with Marsh and Parsons property manager

My experience with Marsh and Parsons has been very good. The best property manager I had is Will Whitty: since the beginning of my last tenancy he looked after every single object my previous tenants kept and left in the house, reminded the new tenants all the necessary checks for the house and was so patient when they didn’t answer him. Unfortunately he faced the worst tenants I had, but I have never seen him concerned, even when the missing payments started he wrote me immediately, even before I realised it! Never had someone so fast and efficient. He started the procedure to evict them from my property as soon as I told him and he never wasted time. An example of excellent management!

FEDERICA · 1 November 2024

4/5

Trustpilot

Abdulla Leghari was very helpful and…

Abdulla Leghari was very helpful and proactive. He found the right person when I needed help with an issue.

Francis · 31 October 2023

Agent replied · 17 June 2024

Dear Francis, Thank you for taking the time to leave a lovely review regarding Abdullah. Kind regards, Lesley Alford, Customer Relations Team

1/5

Trustpilot

Avoid this dishonest rotten company like the plague..

Avoid this dishonest company like the plague. They were exposed on Channel 4 a couple of years ago, setting up a dirty cash deal deal with a very dodgy Russian oligarch who wanted to money launder his illegal dirty money with 'no questions asked'.Google 'From Russia With Cash' Channel 4 and the Guardian. The part of the Russian was played by an actor. Channel 4 set up Marsh and Parkson's agent. He fell for the trap and said 'no questions asked', about the origin of the dodgy money. Leslie Marsh is a total disgrace and a thoroughly dishonest man. This company is regularly monitored by the City of London Fraud Police. His chief accountant - Christopher Brand, is and equally dishonest individual. He has made a fortune and purchased flats. One of them is 225 Hollylodge Mansions Oakeshott Avenue N6 6DX He has rented long term to a dysfunctional aggressive woman called Lisa Marie who does not work and spends her day harassing her neighbours. Doing exercises jumping up and down dropping heavy objects and playing African drums.Drumming, dropping heavy objects, riding a large mettalic adult scooter at all hours of the day and night. Even at 4am. Exercising her 6ft 18 stone body dropping heavy objects day and night. Absolutely vile disruptive anti social woman on benefits. She has a child of 7, - Faith who is totally OCD/ADT out of control does triple cartwheels when allowed out due to excess nervous energy, who at the age of seven she does not attend school . Never attended school. Never socialises with other children, does not attend school. Just races back and forth all day and all night and jumping off a ledge on to the floor to make maximum impact and disturb neighbour beside them and below.Never attended one day of school in her life.This hyperactive child isat home no exercise so she spends day and night harassing the neighbours at Hollylodge Mansions.Walls are paper thin in this 100 year old block, without sound proofing disturbing the neighbours. Drops heavy objects. She jumps from a chest of drawers onto the floor to create maximum disturbance for neighbours. We are an elderly couple who have the misfortune to live next door to this dysfunctional family at 225 Hollylodge Mansions. This severly anti social tenant does not work on benefits, is home all day disturbing and harassing her neighbours. When we went to her flat to complained we were screamed at by an aggressive man who appeared to have mental issues or a drug problem. We never went to that door again. This overweight 6ft woman from South Africa exercises daily jumping up and down disturbing her neighbours. She has been cautioned by the local police. She has been investigated and visited by CamdenvChild Welfare of Camden 'Mash' and Merlin, /Social Services more than once, who enquired as to why she is refusing to send her hyper active child to school.This child is completely dysfunctional as is the mother out of control She spends all day when not at school doing all she can to disrupt the peace of this block, throwing heavy objects on the floor, racing back and forth. She is cared for by an elderly man during the summer months. This old man returns the child at 6pm and the mother is never in.This dysfunctional single parent family have been harassing and disturbing their neighbours at Hollylodge Mansions for at least ten years. It's a disgrace this hyper active ADT child does not attend school. The flat is owned by Christopher Brand chief accountant of Marsh and Parsons who was expose for illegal corrupt practises on Channel 4 and in the Guardian. He does nothing to stop this ongoing problem despite police intervention.Brand could not care less and suggests complaints are made to the council despite him being the owner//landlord.Google Channel 4 'From Russian with Cash' you will see the Marsh and Parsons corrupt sales agent telling the corrupt Russian agent that he can sort him out dirty money is ok no questions asked by Marsh and Parsons.'From Russia With Cash' - Channel 4 The Guardian.

Orlando · 15 December 2018

5/5

Google

During my flat resaerch to buy , I had a chance to have a very good professional experience with one of the estate agents from Marsh and Parsons in the Chiswick branch . She is called Marnie Potter. Is very competent, professional, approachable, dedicated to the her job and vey keen to make the client happy in the proper and tailored property research.

Paolo · 26 January 2024

Agent replied · 22 October 2024

Dear Paolo, We strive to offer a 5* service to our clients and customers and we are so pleased that we have achieved this for you. We appreciate you taking the time to leave a great review regarding your experience with Marnie, and do not hesitate to contact us again. Kind regards, Lesley Alford, Customer Relations Team

5/5

Trustpilot

Tor was very efficient renewing the…

Tor was very efficient renewing the lease on my property. Thank you.

Marina · 22 March 2024

Agent replied · 17 June 2024

Dear Marina, We are really pleased to hear you enjoyed your experience with us and thank you for leaving such a lovely 5* review. Kind regards, Lesley, Customer Relations Team

5/5

Trustpilot

Special Thanks

Special Thanks to Geena for efficiency and prompt response to my query.

J · 18 March 2024

Agent replied · 17 June 2024

Thank you for taking the time to leave a wonderful 5* review. Geena will be thrilled to read your kind comments. Kind regards, Lesley, Customer Relations Team

5/5

Trustpilot

Thank you, Will!

These past couple weeks I've had a few issues in my kitchen, a leak & dishwasher breaking. Will handled the back and forth of these fixes quick and easy, allowing for minimal disruption and allowing me to maintain use of my kitchen throughout. The fixes were fast and fixed on site once appointments were scheduled. Thank you, Will & team.

Victoria · 18 March 2024

Agent replied · 17 June 2024

Dear Victoria, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Lesley, Customer Relations Team

5/5

Trustpilot

Geena was great

Geena was great! Very helpful, willing to get information and clarity from both parties.

Karan · 5 February 2024

Agent replied · 17 June 2024

Dear Karan, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Lesley, Customer Relations Team

5/5

Trustpilot

Jordann was prompt at helping me with…

Jordann was prompt at helping me with my queries and was super helpful. Thank you!

Anou · 12 January 2024

Agent replied · 17 June 2024

Dear Anou, Thank you for taking the time to rate your service with Jordann. We appreciate you posting this. Kind regards, Lesley, Customer Relations Team

5/5

Trustpilot

Baran was very easy and clear to talk…

Baran was very easy and clear to talk to and helped solve my request swiftly. He emailed me the summary I requested within 15 minutes of our phone call. Many thanks

Camilla · 30 October 2024

5/5

Trustpilot

Ellie is very professional and…

Ellie is very professional and efficient at her job and has made my life easier as a landlord.

A · 28 October 2023

Agent replied · 17 June 2024

Dear A Patel, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Lesley Alford, Customer Relations Team

5/5

Google

I wanted to express my sincere gratitude to Marson Parsons for going above and beyond to assist me. I’m especially thankful to Anthony for his exceptional support. I’m extremely happy with the services provided, as well as the tenant, and I truly appreciate how supportive the team has been. Thank you!

Danielle · 23 August 2024

Agent replied · 22 October 2024

Dear Danielle, Thank you for leaving a wonderful 5 star Google review. Kind regards, Lesley, Customer Relations Team

5/5

Trustpilot

Cameron has been very helpful

Cameron has been very helpful! Very efficient in sorting out everything, really helpful!

Consumer · 8 February 2024

Agent replied · 17 June 2024

Thank you for taking the time to leave us a 5* review. Your opinion is valued greatly and it helps us maintain excellent standards of service to our customers. Kind regards, Asma, Customer Relations Team

5/5

Trustpilot

Exemplary Manager

Edward is a dedicated and supportive professional who exceeded my expectations.

Vasso · 19 March 2024

Agent replied · 17 June 2024

Dear Vasso, We are really pleased to hear you enjoyed your experience with us and thank you for leaving such a lovely 5* review. Kind regards, Lesley, Customer Relations Team

5/5

Trustpilot

Property Manager

Property ManagerAbdullah​​​​ Leghari has been a responsive and helpful property manager - many thanks for your support!

Dr · 7 November 2023

Agent replied · 17 June 2024

Dear Olivia, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Lesley Alford, Customer Relations Team

5/5

Trustpilot

Super responsive

Daniel has been very helpful and responsive throughout the process!

Susan · 2 April 2024

Agent replied · 17 June 2024

Dear Susan, Thank you for taking the time to leave a lovely review regarding Daniel. Kind regards, Lesley, Customer Relations Team

4/5

Google

I would recommend Marsh and Parsons Chiswick for any sale or purchase in West London Paul did an excellent job in helping me to sell my house. The transaction was quite drawn out for reasons beyond our control. However Paul made sure he was on the case and kept me informed of progress wit a very satisfactory end result for me

Liam · 23 October 2022

5/5

Trustpilot

Great service

My property manager Abigail is very responsive, polite and efficient. There's not much more I could ask for!

Emily · 21 September 2023

Agent replied · 17 June 2024

Dear Emily, We really appreciate you taking the time to leave such lovely comments about Abigail. They will be so pleased to read your 5 star review. Kind regards, Lesley Alford, Customer Relations Team

5/5

Trustpilot

The M&P experience

The employees of M&P are clearly well trained and 'know their job' but what makes them 'great' is their enthusiasm and politeness even when the client is in the wrong or just ignorant about housing matters. They take the strain out of negotiations and use initiative in recommending what's inthe clients best interest

Mr · 23 June 2024

Agent replied · 22 November 2024

Dear John, Thank you for the 5* Review and for taking the time to share your feedback. Our priority is to offer the best service for our customers and we are glad we have met that. Kind regards, Lesley, Customer Relations Team.

5/5

Trustpilot

Tatiana has been a great help and is…

Tatiana has been a great help and is always very respectful and easygoing.

Kieran · 12 January 2024

Agent replied · 17 June 2024

Dear Kieran, Thank you for taking the time to leave a lovely review regarding Tatiana. Kind regards, Lesley, Customer Relations Team

5/5

Trustpilot

Charlie Caine has been brilliant from…

Charlie Caine has been brilliant from start to finish- top marks

Holly · 24 February 2024

Agent replied · 17 June 2024

Dear Holly, Thank you for taking the time to leave a wonderful 5* review. Charlie will be thrilled to read your kind comments. Kind regards, Lesley, Customer Relations Team

5/5

Google

I had an outstanding experience working with Katie as my estate agent. From the very beginning, she was incredibly knowledgeable, professional, and responsive. Katie took the time to understand my needs and guided me through every step of the process, making it seamless and stress-free.

Kai · 26 October 2024

Agent replied · 9 November 2024

Dear Kai, Our aim is to deliver a 5* service to our customers and clients and we are delighted that we have achieved this for you. Thank you for taking the time to leave a great review and we are available to offer assistance if needs be. Kind regards, Lesley

5/5

Trustpilot

Derbhla is the most helpful agent I…

Derbhla is the most helpful agent I have met lately

Aina · 8 March 2024

Agent replied · 17 June 2024

Dear Aina, Thank you for taking the time to leave a wonderful 5* review. Derbhla will be thrilled to read your kind comments. Kind regards, Lesley, Customer Relations Team

5/5

Trustpilot

Tenancy manager Geena was such a star

Tenancy manager Geena was such a star! Quick responses and very helpful.

Julia · 25 January 2024

Agent replied · 17 June 2024

Dear Julia, Thank you for taking the time to leave a wonderful 5* review. Geena will be thrilled to read your kind comments. Kind regards, Lesley, Customer Relations Team

Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.

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Questions about Marsh and Parsons London

Has Marsh and Parsons won any awards?

Yes. Marsh and Parsons won Trusted Agent in The Trusted Agent 2026 awards.

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