Marsh and Parsons London reviews

★★★★★ 5/5

Trustpilot

Jasmin at Marsh & Parsons was great to…

Jasmin at Marsh & Parsons was great to work with for our leasing process. We are new to the UK so this was a new process for us, with lots of paperwork & logistics to sort out. She was very helpful and responsive throughout. We are now happily in our new home and loving it! :)

Morgan · 13 August 2024

★★★★★ 5/5

Trustpilot

Friendly and knowledgeable

My partner and I was seeking advice with regards to the upcoming renters rights act and had the pleasure of speaking with Owain in property management who made made the changes easy to understand and was friendly throughout our exchange.

CM · 19 February 2026

★★★★★ 5/5

Trustpilot

Great employees

Jordann Webb is always very helpful and an asset to your company. Appreciate the quick and clear responses.

Jack · 24 January 2024

★★★★★ 5/5

Google

Great experience. Lauren was excellent; quick to respond, knowledgeable of the area and guided me through the rental process. Would highly recommend.

Jackie · 23 October 2023

★★★★★ 5/5

Trustpilot

William is so professional and helpfull…

William is so professional and helpfull !!! Thank you very much !

Mahdi · 15 May 2024

★★★★★ 5/5

Trustpilot

Ash and Sharn from Brook Green - thank you!

Ash and Sharn from Brook Green provided superb support during the end of our tenancy process. Their communication was always prompt and clear, whilst often going out of their way to chase our Landlord on numerous occasions - moving house is often stressful, but the team here made it that little bit less.

Chris · 14 September 2024

★★★★★ 5/5

Trustpilot

Charlie is an unbelievably detailed…

Charlie is an unbelievably detailed individual who will always go the extra mile. I cannot thank him enough for looking after my property.

Reina · 14 September 2023

★★★★★ 5/5

Trustpilot

Giles was very helpful

Giles was very helpful with all our questions and helped things move progressively

Lynn · 23 April 2024

★★★★★ 5/5

Trustpilot

Positive

My experience with Marsh and Parsons has been overall positive. Abdullah was very responsive and helpful when we faced any issues.

Shiffa · 30 October 2023

★★★★★ 5/5

Trustpilot

In the past there has been sometimes a…

In the past there has been sometimes a lack of response but Sabina Parla has been very helpful and quick to respond with any and all my queries! Has made a huge difference.

Chris · 5 November 2024

★★★★★ 5/5

Trustpilot

I have used property management for…

I have used property management for over 15 years. My present property manager, Abdullah Leghari, ticks all the boxes required of a property manager. He responds promptly to my emails communicating clearly and dealing effectively with queries. He gives helpful advice and displays sound negotiation skills. He keeps me informed in a timely manner on maintenance work and progress of. I can highly recommend him as a property manager.

Claire · 19 October 2023

★★★★★ 5/5

Trustpilot

Abdullah is a fantastic property…

Abdullah is a fantastic property manager - efficient and helpful.

Tim · 6 June 2024

★★★★★ 1/5

Trustpilot

Stay away

There is not even 1 positive thing I could say about this agency.

Lemmon · 9 April 2024

★★★★★ 5/5

Trustpilot

Victry is very efficient

Victry is very efficient, open and helpful tenancy manager, which is much appreciated. Would recommend!

Edel · 28 February 2024

★★★★★ 5/5

Trustpilot

Abdullah has been very helpful

Abdullah has been very helpful, has very good knowledge of all aspects of rentals. He is polite and good with communications.

Nilam · 13 October 2023

★★★★★ 5/5

Trustpilot

Phoebe is prompt with her responses and…

Phoebe is prompt with her responses and helps us with our day-to-day needs in our rental property!

Jess · 9 January 2024

★★★★★ 5/5

Trustpilot

Divine Derbhla at Marsh & Parsons Fulham

Derbhla at Marsh & Parsons has looked after my Flat (and me) perfectly for over 3 years now. She has had to guide me through a complicated tenancy situation and always got it right. The same goes for complicated compliance regulations too. I never have to worry about things knowing she’s in charge and the team that surrounds her when needed are quick to help to.

Sophie · 12 December 2023

★★★★★ 5/5

Google

I had a great experience with Gosia during my house hunting. She was friendly, polite, and never pushy during the property tour. The home matched the online description perfectly, and she handled all the paperwork quickly and professionally. Her efficiency and professionalism made the whole process smooth and stress-free. Highly recommended!

Xue · 22 September 2024

★★★★★ 5/5

Trustpilot

Thank you Nara for your efficient…

Thank you Nara for your efficient support!

Francesca · 17 July 2024

★★★★★ 5/5

Google

Everyone at Marsh and Parsons has been so helpful and proactive sorting out our rental in Chiswick - even when there was an issue with red tape they were really positive and encouraging, and just pushed on through for us. Top rate! Thank you to all. ☺️

Daf · 21 November 2024

★★★★★ 1/5

Trustpilot

Professionally dishonest con-artists

Absolutely appalled with the way my disabled mother has been treated by your lettings agents - after hearing convincing lies about the property she was due to move into, and having to go through an absolute ton of hoops and processes to finally finish tenant checks (amazing how you do all of these tenant checks, but YOU are the ones that should have to do these to prove YOU aren't lying!) she gets told a DAY before moving into an unfurnished property that the old tenant's furniture still hasn't gone yet. She had arranged removal vans to move her furniture in. She is never able to properly get hold of an agent, and when she does, now she's signed the contract, their attitude unsurprisingly changes from nice to smug and unhelpful. The fire alarms are broken as well in the property and this will be reported to the local council. You have the cheek to take £20k of my mum's money two months in advance and treat her like this. I had to console her as she was crying for most of a day due to the stress this caused. You disgraceful people, you should be ashamed of yourselves.Lie 1: Told at signing of tenancy, and reaffirmed a day before moving in: "The broken curtain pole will definitely be fixed"Actual: It hasn't been fixed at all. Still broken and health & safety risk.Lie 2: "The house has been professionally cleaned" (as is required under the terms of the contract)Actual: Oven is filthy - I wouldn't cook food for my worst enemy using it. Stains over carpets. Inventory clerk told us that there was actually no professional clean and it was just somebody hoovering for a bit. There were half-empty wine bottles left by the previous tenant and other empty bottles of things left all over the place.Marsh & parsons response smug and dismissive and maintained that a "professional clean" had been done. Luckily we took photos.You need to sort out these failures or face an official investigation from ALTA.

JayB · 29 April 2019

★★★★★ 1/5

Trustpilot

Con -Men

I would give them a - 10 negative review if I could. They con customers and dont care. They use a tenant referencing agency who give a glowing review which is a pack of lies saying the tenant is in a well paid job, when she is unemployed, a false employee reference, saying that the previous landlord gave a good reference when infact he evicted her. Once she was evicted Marsh and Parsons took no responsibility and fight it with a dubious solicitor.M & P should be SHUT DOWN. Even when the Directors are alerted they dont want to know.

Trevor · 11 October 2022

★★★★★ 5/5

Trustpilot

Bhavini was a an absolute pleasure to…

Bhavini was a an absolute pleasure to deal with.Polite, professional and efficient.Many thanks

Nora · 18 March 2024

★★★★★ 1/5

Trustpilot

Dishonest and spivvy

Marsh & Parsons let a flat for me in 2016 and 'their' tenants terminated in December 2016 and left the UK; I re-let my flat through another agent and the tenancy started in February 2017. One of the Marsh & Parsons tenants contacted me from Sweden in February 2019 to ask as a favour for a copy of the signed electronic version of their former lease held as an office copy by Marsh & Parsons. I obtained it and forwarded it to the former tenant. Within two weeks I received a demand from the Marsh & Parsons credit controller Joshua Albright for fees of almost £8000 for the period from December 2016 to date based on 'evidence' he had that the tenants were still in my flat and were still paying the utility bills! This was complete rubbish and a try-on and I openly copied the correspondence with Marsh & Parsons to the subsequent letting agent as confirmation. My last email from Albright was to demand a copy of the subsequent 2017 lease as 'proof' which he also copied to the subsequent agent - an accusation of dishonesty copied to his competitor which amounts to defamation. I referred the matter to Marsh & Parsons CEO Patrick Littlemore and of course have not heard a peep from either of them since - perhaps they are in financial difficulties and are trying anything to shake out cash....Definitely to be avoided and I trust they won't be around much longer.

Nikko · 3 March 2019