Marsh and Parsons London reviews

★★★★★ 5/5

Trustpilot

Kyrsten​​​​ Tumamak

This review specifically highlights Kyrsten Tumamak's exceptional service. I required documents at various times, and on each occasion, Kyrsten responded promptly and efficiently. Despite being located overseas and dealing with the time difference, her assistance was outstanding.

Thomas · 23 July 2024

★★★★★ 1/5

Trustpilot

Allowed their seller to falsely…

Allowed their seller to falsely advertise there was a dishwasher, on a technicality. Refused to answer my emails or calls when I confronted them. Liars and scum.

Anthony · 19 December 2025

★★★★★ 5/5

Google

Chloe was very responsive and helpful and put real thought into finding me suitable properties to view - no time wasting. Highly recommended!!

R · 22 June 2021

★★★★★ 5/5

Google

Whilst we didn’t end up renting through Marsh & Parsons, Hannu helped us with our property search to a very high standard and I would recommend him for his expertise to anybody who is looking to let in the Clapham area.

William · 22 April 2024

★★★★★ 5/5

Google

We recently bought a house through Marsh & Parsons Clapham and found them great to work with. Everyone we dealt with was friendly, professional and knowledgeable. Patrick in particular was fantastic - particularly when things got in any way complex or difficult; always making himself available, giving honest advice and working hard to resolve things and get the deal done. Many thanks!PositiveResponsiveness, Quality, Professionalism

Michael · 22 June 2022

★★★★★ 5/5

Trustpilot

Fab help from Jasmin​​​ p

Jasmin​​​​ Popalzai dealt with a query on payments extremely quickly and helpfully throughout. Guiding me through the solutions in a thoughtful manor at a quick pace. Made something potentially stressful much easier!

Theo · 25 September 2024

★★★★★ 4/5

Trustpilot

Great service during change of tenancy

Recently had the pleasure of working with Marsh and Parsons to facilitate our change of tenancy. The team ensured we were well informed on the steps required to complete this process and Giles provided us with prompt updates as he received new information.

Chiara · 5 March 2024

★★★★★ 5/5

Trustpilot

Nara has helped oversee a change over…

Nara has helped oversee a change over of tenants along with all the administrative details of that. And made it seem effortless and easy. Good communication and attitude all round. Gets the job done - simple.

Mrs · 8 July 2024

★★★★★ 5/5

Trustpilot

Great brand

Great brand! Friendly staff and made my moving in process simple & easy. Also, my property manager (Derbhla) is very kind and always pro-active & extremely helpful with any queries or demands concerning my apartment. Highly recommend!

Echelon · 20 June 2024

★★★★★ 4/5

Trustpilot

Positive experience with Marsh & Parsons

I recently moved into a flat in London. Maliha from Marsh & Parsons was extremely helpful and responsive whenever I had issues or questions. The move-in process went smoothly and Maliha kept in contact, guiding me through the tenancy agreement, deposits and other important details.

Sean · 4 September 2022

★★★★★ 5/5

Trustpilot

Cameron has been a great help

Since Cameron has taken over as main point of contact for the property we are renting out, he's been really efficient and shows willing to help at all times whenever there is an issue. Great communication and quick to find a solution.

Hannah · 29 February 2024

★★★★★ 1/5

Google

The WORST ever letting agent. Doing least for the fee. The check-out process with tenants and deposit deduction process is a nightmare! The agent lies to me on works and doesn't agree figures. Avoid Marsh and Parsons!

Alma · 31 May 2024

★★★★★ 5/5

Trustpilot

Great property management

I have been dealing with Will Whitty as a property manager for my flat in Chelsea and he has been brilliant. Always quick to respond and very helpful when it comes to sorting out any issues. Couldn’t recommend him more.

Sana · 2 April 2024

★★★★★ 1/5

Trustpilot

The worst possible real estate agents

The worst possible real estate agents. Marsh & Parsons Notting Hill are the worst. They made constant mistakes, and cost me money, yet charged me full price with threats to sue me (when they made mistakes)! Anyone looking to do anything with property in Notting Hill, should avoid these people.Your reply is untruthful. Speak with Giulia Palumbo, she is well aware of my complaint about your woeful service.

Peter · 2 July 2021

★★★★★ 5/5

Trustpilot

Trustworthy agency

Joanna and everyone else were great, always available to answer our questions and trustworthy. Definitely not the type of agency that tries to take advantage of tenants either.

Giulia · 21 October 2024

★★★★★ 5/5

Trustpilot

Spoke on the phone with Charlie about…

Spoke on the phone with Charlie about an issue with my rent payment, he was very helpful and it was resolved the same day

Jane · 13 December 2024

★★★★★ 5/5

Google

Rockstars that know their business and their community. So far, we've had two transactions over an 8 year relationship that the team maintained throughout. I can't see why anyone would use another estate agent. Very professional. Highly recommend!

Toby · 22 April 2024

★★★★★ 5/5

Trustpilot

Smooth Experience

For the last five years we have rented our flat out with Marsh and Parsons. The whole process has been unbelievably smooth and easy. This was very much due to our manager Phoebe. I would 100% use M and P again.

Edward · 9 February 2024

★★★★★ 5/5

Trustpilot

Management services at Marsh & Parsons

I have had great service from management team and present manager Phoebe Negueroles. Very helpful in finding contractors to fix things that need doing in my flat. And help with managing meetings with the tenant which was essential as I don’t live in London

Margot · 4 December 2023

★★★★★ 5/5

Trustpilot

Weronika handled a situation at our…

Weronika handled a situation at our flat with great professionalism and expediency. Although only for a short time in Derbhla's absence, I would be confident in her dealing with other issues again. Regards,Sean

Sean · 5 July 2024

★★★★★ 4/5

Trustpilot

Effective

I used Marsh & Parsons to sell my property. It took a while - due to market conditions - but eventually succeeded.

M · 18 December 2025

★★★★★ 5/5

Trustpilot

Our property manager Abdullah Leghari…

Our property manager Abdullah Leghari looks after our flat in marylebone. He has to date been very responsive ,proactive and very courteous. This makes our experience as a landlord much less stressful. We are therefor happy with the service that Marsh and Parsons provide.

Tessa · 11 November 2023

★★★★★ 5/5

Trustpilot

On the up

I came back to M&P a couple of years ago after being with other London agents. I worked with both sales and letting teams. They have gone beyond what is asked of them, reducing my workload and providing peace of mind.

Katy · 17 January 2024

★★★★★ 5/5

Trustpilot

Top rental experience

After getting little traction trying to rent my flat out in Queenspark, I approached Marsh&Parsons. Within the hour Thaminah the rentals manager had visited me and instantly instilled me with confidence about this whole rental property. The following day, I was introduced to her negotiator and also a lovely professional chap came round to take pictures which were pretty much immediately published. I would highly recommend this agency and although I haven’t had contact with the sales team, if it is inline with the rentals team then this agency must be at the top of your list in the Queens Park region.

Julian · 27 July 2023