Trusted Agent profile · London
★★★★★
1,052 reviews across 2 platforms
28 Old Town, London, SW4 0LB
Marsh and Parsons's office in London, at 28 Old Town, is rated 4.3 out of 5 across 1,052 reviews on two platforms, including 274 Google reviews rated 4.7.
Every review we hold for the London office, from every platform, shown as written. First names only.
5/5
GoogleHarry was extremely helpful in successfully finding a home for us (4 sharers). He was attentive to our specific requirements and kept on top of things throughout the process, ensuring that it all went smoothly. Thanks for your patience and professionalism, Harry!
1/5
TrustpilotHorrible management of a flat
Horrible management of a flat which they rented to me from the Fulham office which was filled with trash and belongings from previous tenants. They acted untruthfully and shared no sense of responsibility towards tenants in flats they themselves managed. The agent who showed me the property lied about what work would be done, I then has to show emails proving what she has told me in order to get them to act.
Hi there, we are afraid that there is not enough information here for us to identify you, but please do get in touch with us directly if you have anything you'd like to discuss. Kind regards, Marsh & Parsons
5/5
TrustpilotMichael Stout replied to my queries…
Michael Stout replied to my queries promptly, which was reassuring.
5/5
TrustpilotEfficient and courteous
Baran has always been extremely efficient and provided us with any necessary information in a swift and professional manner. We have been grateful for his quick replies and courteous nature.
Dear Elena, Thank you for taking the time to leave such a wonderful review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Lesley
1/5
TrustpilotExtremely poor customer service
Extremely poor customer service. The Notting Hill brand has high levels of staff turnover and a serious lack of internal communication between agents. The only positive is they work in an area where the properties are desirable otherwise they would all be out of a job
Dear Ivan, I am sorry to read your 1* review. I am unable to locate you on our database. If you could provide us with more information at customerrelations@marshandparsons.co.uk. I can look into this further for you. Kind regards, Lesley, Customer Relations Team
5/5
GoogleOur agent, Harry was so helpful and answered the many questions we had regarding our lease. We really struggled to find a place before we were in touch with him and now can’t wait to move into our new home :)
5/5
TrustpilotA company is only as good as it's Personnel
My five star rating is based on the performance of our Property Manager, Jonathan Jarman-Ho. He is highly professional, knowledgeable and helpful.However it must be said that the previous property manager was not at all satisfactory, and wouldn't have rated any stars.
Dear Susan, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Lesley, Customer Relations Team
1/5
TrustpilotAVOID THIS LETTING AGENCY !!
AVOID THIS LETTING AGENCY !!! If I could give them minus stars I would. Worst experience ever. Extremely disorganised, not responsive to emails, and trying to scam you at every point of the tenancy. But rest assured if you are in one of these situations… they don’t have a legal team lol and they tried to make it seem like I was breaching the contract while on multiple counts they were at fault.
Hi Emilia, unfortunately we are unable to find your details on our records. If you have anything you would like to discuss, please let us know the branch you have worked with or feel free to get in touch with the office directly. Kind regards, Marsh & Parsons
5/5
TrustpilotI have been letting my flat through…
I have been letting my flat through Marsh and Parsons for many years and have always been impressed with their efficiency and professionalism. Victry in particular has been very helpful in resolving some issues for me recently. Highly recommended service!
Dear Parviz, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Lesley, Customer Relations Team
5/5
GooglePaddy was really helpful and highly responsive. The team was instrumental in ensuring a successful conclusion on our sale
Hiya Qing, thank you so much for taking the time to leave your kind review! We're delighted that you are happy with your experience with us and we will be sure to pass your feedback onto Paddy and the rest of our team in Clapham. All the best, Marsh & Parsons
1/5
TrustpilotPoor communication and unprofessional
Poor communication from the property manager, Elisabeth Ppasa. Both the landlord as well as the tenants had to chase her via emails. They do not return the rental deposits on time, giving lame excuses.
Dear Sharifa, I am sorry to read your 1* review comments. I have passed them to our Property manager as we are keen to discuss this further with you and will be in contact. Kind regards, Lesley, Customer Relations
4/5
TrustpilotEfficient Property Manager
Tatiana has recently become our property manager and has been very efficient at sorting out a couple of issues at our property which I had been asking our old property manager for 5 months to sort out. She has also provided a friendly experience.
Dear CT, Thank you for taking the time to rate your service. We appreciate you posting this. Kind regards, Lesley, Customer Relations Team
5/5
TrustpilotCaroline and James@ south ken branch
dealt w Caroline and James team in south kensington branch on purchase still on going but so far extremely happy with their knowledge , promptness and professionalism. Their quality of service is unmatched compared any other agencies that i have dealt with. Definitely will recommend them to anyone.
Dear Holly, Thank you for leaving a Google review for our South Kensington office. Kind regards, Lesley, Customer Relations Team
5/5
TrustpilotWe have recently moved out of a…
We have recently moved out of a property managed by M&P, we have been dealing with Nara who has been absolutely amazing at keeping us up to date and speaking to our landlord on our behalf. She has been great & would recommend her highly.
Dear Kate, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Lesley, Customer Relations Team
5/5
TrustpilotI had a fantastic experience
I had a fantastic experience working with Kyrsten, she was incredibly responsive and always getting back to me quickly with answers to any questions or concerns. I would highly recommend
Dear Holly, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Lesley
5/5
GoogleWe had a very nice experience in finding a nice place in London to live. Hannu & Sebestian look after us alot as its not easy to find a nice as per need Place to live in London. All the process was very smooth and things were done very professionally , Fully recommend them.👍🏻👍🏻👍🏻 …
Dear Rukhsar, We really appreciate you having taken the time to post this review. It makes it all the more worthwhile to the team when their service has been acknowledged. I wish you all the best and we look forward to hearing from you in the future should you require our services again. Kind regards, Lesley Alford, Customer Relations Team
5/5
TrustpilotDerbhla from the property management…
Derbhla from the property management team has been exceptional in resolving issues within my property in a timely manner. I really appreciate both her and the rest of the teams support.
Dear Isabella, Thank you for the 5* Review and for taking the time to share your feedback. Our priority is to offer the best service for our customers and we are glad we have met that. Kind regards, Lesley
5/5
GoogleWe loved working with Tobi S! He always had great energy and was super helpful. Although we didn’t go with a property let by Marsh and Parsons we definitely enjoyed working with them the most out of the many estate agencies in London!
Dear Ally, Thank you for taking the time to leave us a 5 star review. Your opinion is valued greatly and it helps us maintain excellent standards of service to our customers. Kind regards, Lesley, Customer Relations Team
5/5
TrustpilotExcellent service
Our property manager, Abdullah Leghari, was fantastic in arranging a quick repair for our washing machine. The process was efficient, and the issue was resolved promptly. Excellent service, thank you!
Dear Bruna, Thank you for taking the time to leave us a 5* review. Your opinion is valued greatly and it helps us maintain excellent standards of service to our customers. Kind regards, Lesley
5/5
TrustpilotGreat Service
We have worked with Marsh & parsons for a number of years letting a couple of residential properties. They have always found great tenants and we have had no void periods. They are always quick to respond to queries or issues. I would highly recommend using M&P.
Dear Christina, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Lesley, Customer Relations Team
5/5
GoogleWe have used Marsh & Parsons twice now with our London moves and Sebastian Turk has been very helpful both times!PositiveResponsiveness, Quality, Professionalism, Value
Hi Emily, thank you so much for taking the time to leave us your kind review! We're so pleased that you're happy with your experience with us and will be sure to pass your feedback onto Sebastian and the rest of the team at Clapham. All the best, M&P
4/5
TrustpilotThanks to Ben from the balham office on…
Thanks to Ben from the balham office on helping me through the process of finding my flat, always on hand for questions having newly moved to London
Hi Vicki, thanks so much for taking the time to leave us your kind review! We're delighted that you're happy with your experience with us and will be sure to pass on your feedback to Ben and the rest of the team. All the best, M&P
5/5
TrustpilotWe sold our house through Marsh and…
We sold our house through Marsh and Parsons in Tufnell Park, we were happy with the service provided by Ethan and his team.
Hi Linus, thank you so much for taking the time to leave us your kind review! We are delighted that you are happy with your experience with us and will be sure to pass on your feedback to Ethan and the sales team in Tufnell Park. All the best, M&P
5/5
TrustpilotEfficient and helpful
My experience with the Lettings Department of Marsh & Parsons has always been good. The maintenance of my house has been well handled and the accounts are always well presented.
Dear Andrew, We are really pleased to hear you enjoyed your experience with us and thank you for leaving such a lovely 5 star review. Kind regards, Lesley Alford, Customer Relations Team
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