1/5
TrustpilotVery bad service
Very bad service. I would not recommend them if you are a landlord.
Trusted Agent profile · London
Marsh and Parsons London reviews
★★★★★
1,009 reviews across 2 platforms
295 Kennington Road, London, SE11 4QE
Marsh and Parsons's office in London, at 295 Kennington Road, is rated 4.3 out of 5 across 1,009 reviews on two platforms, including 200 Google reviews rated 4.9. It won Gold in The Trusted Agent 2026 awards.
Awards
The Trusted Agent 2026 results for Marsh and Parsons, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Reviews
Every review we hold for the London office, from every platform, shown as written. First names only.
Trustpilot5/5
TrustpilotQuick and easy process with Charmaine
Rating only, no written review.
Agent replied · 23 February 2026
Dear Adam, Thank you for your lovely words and for leaving a 5* review. Kind regards, Asma
5/5
TrustpilotOWAIN IS AMAZING!
Agent replied · 23 February 2026
We really appreciate you having taken the time to post this review. It makes it all the more worthwhile to the team when their service has been acknowledged. I wish you all the best and please do not hesitate to contact us if you have any queries. Kind regards, Asma
1/5
TrustpilotWorst agency ever
Worst agency ever. Please avoid at all costs....don't make that mistake. You will regret.
1/5
TrustpilotCriminal agency providing false and…
Criminal agency providing false and misleading information and stealing client's money.
5/5
TrustpilotCharmaine was exceptionally helpful
Communication.
1/5
Trustpilota dishonest agency
a dishonest agency, to be avoided
5/5
GoogleRating only, no written review.
5/5
TrustpilotLucy is the best!
5/5
GoogleWould recommend
Agent replied · 22 September 2025
Dear James, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Lesley
5/5
GoogleRating only, no written review.
Agent replied · 23 January 2025
Thank you for leaving a 5 star Google review. Kind regards, Asma
5/5
TrustpilotTor very helpful with contact renewal
Rating only, no written review.
Agent replied · 24 August 2024
Dear Saskia, Thank you for leaving a 5* review. Kind regards, Lesley, Customer Relations Team
5/5
TrustpilotGood contact with Baran Mehmet
Rating only, no written review.
Agent replied · 25 December 2024
Dear Sylvie, Thank you for leaving a 5* review.We look forward to seeing you again in one of our offices. Kind regards, Lesley
1/5
GoogleRating only, no written review.
Agent replied · 26 August 2024
Dear Mohammed, I am concerned to read your comments but am unable to identify you on our database. Please do contact me directly with further details on customerrelations@marshandparsons.co.uk and we will then look into this for you. Kind regards, Lesley
5/5
TrustpilotKISHA has been most helpful.
Rating only, no written review.
Agent replied · 24 August 2024
Thank you for leaving a 5* review. Kind regards, Lesley, Customer Relations Team
5/5
TrustpilotResponsive and easy to deal with
Rating only, no written review.
Agent replied · 24 August 2024
Dear Giulio, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Lesley, Customer Relations Team
5/5
TrustpilotGeena helped resolve my issue
Rating only, no written review.
Agent replied · 24 August 2024
Dear Louise, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Lesley, Customer Relations Team
5/5
TrustpilotVery friendly and helpful staff
Rating only, no written review.
Agent replied · 24 August 2024
Dear Meinolf, We are really pleased to hear you enjoyed your experience with us and thank you for leaving such a lovely 5* review. Kind regards, Lesley, Customer Relations Team
5/5
TrustpilotWe had a great service.
Rating only, no written review.
Agent replied · 24 August 2024
Dear Dan, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Lesley, Customer Relations Team
5/5
TrustpilotHelpful and attentive
Rating only, no written review.
Agent replied · 24 August 2024
Dear Richard, Thank you for your review. Our teams work really hard to make sure they offer a 5* customer service and we are delighted that you have taken the trouble to confirm this is the case. Kind regards, Lesley, Customer Relations Team
5/5
TrustpilotGood communication.
Rating only, no written review.
Agent replied · 24 August 2024
Dear Robert, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Lesley, Customer Relations Team
5/5
TrustpilotVery efficient and good communicators.
Rating only, no written review.
Agent replied · 24 August 2024
Dear Guy, Thank you for taking the time to leave us a 5* review. Your opinion is valued greatly and it helps us maintain excellent standards of service to our customers. Kind regards, Lesley, Customer Relations Team
5/5
TrustpilotGood communication and efficient service
Rating only, no written review.
Agent replied · 24 August 2024
Dear C Evelyn, Thank you for taking the time to rate your service. Kind regards, Lesley Alford, Customer Relations Team
5/5
GoogleRating only, no written review.
Agent replied · 26 August 2024
Dear Sarah, We are really pleased to hear you enjoyed your experience with us and thank you for leaving a 5 star review. Kind regards, Lesley Alford, Customer Relations Team
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Questions about Marsh and Parsons London
How many reviews does Marsh and Parsons London have?
Marsh and Parsons's London office has 1,009 reviews across two platforms: 200 on Google, 809 on Trustpilot (across the whole business).
What is Marsh and Parsons London's rating?
Marsh and Parsons London is rated 4.3 out of 5 across all 1,009 reviews, and 4.9 out of 5 on Google from 200 reviews.
Has Marsh and Parsons won any awards?
Yes. In The Trusted Agent 2026 awards: Marsh and Parsons, London won Gold.
Where is Marsh and Parsons's London office?
Marsh and Parsons London, 295 Kennington Road, London, SE11 4QE.
