Trusted Agent profile · London
★★★★★
1,039 reviews across 2 platforms
295 Kennington Road, London, SE11 4QE
Marsh and Parsons's office in London, at 295 Kennington Road, is rated 4.3 out of 5 across 1,039 reviews on two platforms, including 228 Google reviews rated 4.9. It won Gold in The Trusted Agent 2026 awards.
Every review we hold for the London office, from every platform, shown as written. First names only.
5/5
TrustpilotHelpful, friendly customer service
I’m in a situation where I have to relocate quickly, and Tatiana has been providing a very prompt and helpful service. It’s much appreciated!
Dear Emily, Thank you for taking the time to leave a lovely review regarding Tatiana. Kind regards, Lesley, Customer Relations Team
5/5
TrustpilotProperty Management
We are pleased with the property management support we've received from Debbie Lewis. Her responsiveness and commitment to keeping us informed as needed are greatly appreciated.
5/5
GoogleAlfie was very helpful throughout the process - we are looking forward to moving into our new home!
Dear Amy, We are really pleased to hear you enjoyed your experience with us and thank you for leaving such a lovely 5 star review. Kind regards, Lesley , Customer Relations Team
5/5
TrustpilotTenancy Manager Jasmin Popalzi
My Tenancy Manager Jasmin Popalzai is very professional and helpful always with fast response.
Dear Mustafa, Thank you for leaving a wonderful 5* review. Kind regards, Asma, Customer Relations Team
5/5
TrustpilotAlways helpful!
Will is always helpful when any issue occurs with our letting. Would highly recommend him and the team for any tennants looking to let.
Dear Joshua, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Lesley, Customer Relations Team
1/5
TrustpilotAvoid at all costs
We have been dealing with Marsh & Parsons as renters for almost two years now and they are absolutely terrible. There is no urgency for any request even if it is something important such as the heating being broken for days, they seem completely incompetent at dealing with anything and have horrible communication. Our landlords are clearly frustrated with them but I'm sure it is a hassle to change. Avoid!!!!
5/5
GoogleRecently came to Marsh and Parsons to let my property, the lettings team were truly outstanding! My property let above the asking price to a lovely couple. Thank you Maliha!
Dear L G, Thank you for your kind comments regarding Maliha and your 5* review. We are grateful that you have taken the time to leave a review and wish you all the best. Kind regards, Lesley Alford, Customer Relations Team
5/5
TrustpilotTatiana was very helpful throughout the…
Tatiana was very helpful throughout the process of the Tenancy change of occupation and was always willing to help.
Dear MLou, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Lesley, Customer Relations Team
5/5
TrustpilotDaniel has been very helpful and quick…
Daniel has been very helpful and quick with responses when dealing with my queries.
Dear Nistha, Thank you for taking the time to leave a wonderful 5* review. Daniel will be thrilled to read your kind comments. Kind regards, Lesley, Customer Relations Team
5/5
TrustpilotBaran Mehmet was very helpful and…
Baran Mehmet was very helpful and responsive.
Dear Linda, Thank you for taking the time to leave a lovely review regarding Baran. Kind regards, Lesley
5/5
TrustpilotGiles has been a fantastic property…
Giles has been a fantastic property manager throughout our tenancy. Very attentive in dealing with all enquiries and issues.
4/5
TrustpilotThanks Abdullah
Regarding the whole matter with my fridge, I have to say that Abdullah was great and persevered till the problem was solved In the best possible way!
Dear Paraskevi, Thank you for taking the time to leave a lovely review regarding Abdullah. Kind regards, Lesley Alford, Customer Relations Team
5/5
GoogleMy partner and I had an excellent experience with Marsh & Parsons when moving into our new flat. Lorena, in particular, went above and beyond, promptly addressing all our queries and being an incredibly helpful and supportive presence throughout the process. Her exceptional service made the entire experience seamless and stress-free.
Dear Lauran, Thank you for the 5* Google Review and for taking the time to share your feedback. Our priority is to offer the best service for our customers and we are glad we have met that. Kind regards, Lesley
5/5
GoogleAbsolutely phenomenal service. Thank you Joel for everything and a MASSIVE thank you to George for your impeccable professionalism, listening to what we wanted and using your knowledge you delivered. Thank you. Highly recommended will definitely be coming back!
5/5
TrustpilotEllie Hodkinson was excellent
Ellie Hodkinson was excellent. She was very efficient, took initiative to secure higher rental income and concluded the renewal agreement seamlessly
Dear Alexandros, Thank you for taking the time to rate your service with Ellie. We appreciate you posting this. Kind regards, Lesley, Customer Relations Team
5/5
TrustpilotJasmin Popalzai was incredibly…
Jasmin Popalzai was incredibly efficient and helpful.
Thank you for leaving a wonderful 5* review. Kind regards, Lesley
5/5
TrustpilotResponsive and Proactive
Phoebe is was wonderful. Always responsive, proactive and generally, great as a trusted hand for our property management.
Dear Christine, Thank you for leaving a 5* review.We look forward to seeing you again in one of our offices. Kind regards, Lesley, Customer Relations Team
5/5
GoogleFatima was super helpful in suggesting relevant properties to me and promptly arranged a viewing. Would recommend working with her!
Dear Rachel, Thank you for your lovely words and for leaving a 5* review. We are delighted that your experience with us couldn’t have been any better and the team in our Kennington office will be so pleased to read this. Please do not hesitate to contact us if we can be of further assistance. Kind regards, Lesley, Customer Relations Team
5/5
TrustpilotJasmin Popalzai
Jasmin Popalzai, M&P's Tenancy Manager provided me with everything I needed through the end of my 18 month lease term. Her professional and sincere attitude made the process extremely easy for me. All you really from real estate agents while renting is that sincere and hardworking attitude - which Jasmin demonstrated. I would definitely use M&P for my next lease or purchase. Thank you.
Dear Inanc, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Lesley, Customer Relations Team
4/5
TrustpilotOur property manager
Phoebe has been our property manager since March 2023 and she is helpful and responsive in solving various issues at the property for us.
Dear Kat, Thank you for taking the time to leave such a great review, your comments are really appreciated. Kind regards, Lesley Alford, Customer Relations Team
5/5
TrustpilotJasmin was very responsive and handled…
Jasmin was very responsive and handled my query with professionalism. Would be happy to work with her again!
Dear Wendy, We are really pleased to hear you enjoyed your experience with us and thank you for leaving such a lovely 5* review. Kind regards, Lesley, Customer Relations Team
5/5
TrustpilotDecent agency; Emmanuel Parker showed us flats that met our requirements and was responsive throughout.
They were keen to show us the flat virtually, sent all the details promptly and did not try to rush us into making a decision. Although it is still early in our collaboration with them, we have no complaints so far. I hope it stays a positive interaction. We have been dealing with Emmanuel Parker, who has been of great help. He shows genuine interest in customers' needs and is easy to communicate with.
Dear Ioanna, We are really pleased to hear you enjoyed your experience with us and thank you for leaving such a lovely review. We would like to wish you all the best and if we can assist you or any of your friends or family in the future please do get in contact. Kind regards, Lesley Alford, Customer Relations Team
5/5
TrustpilotWeronika Feedback
Weronika is very professional, proactive, keeps us fully informed and is extremely personable to deal with.
Dear Tim, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Lesley, Customer Relations Team
5/5
TrustpilotGreat property management experience
Cameron M has been looking after our property for a few months now and he's been great at keeping on top of the recent work needed on the property and making sure the work gets done in a timely manner. We've had bad experiences in the past with some property managers, but Cameron has really put in a lot of time and effort to help us with our issues.
Dear Lisa, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Lesley, Customer Relations Team
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
The Trusted Agent 2026 results for Marsh and Parsons, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Tell us what you need and we'll put you in touch. Marsh and Parsons hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near London.
Yes. Marsh and Parsons won Gold in The Trusted Agent 2026 awards.
