Every review we hold for the London office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleBledian and his team at Malixons have really changed my views about estate agents. Genuinely the most honest, hardworking, agents I have worked with full of integrity. I've sold a few properties before with other agents but the experience with Malixons can't be compared. They genuinely cared about me as a homeowner and always put me first and managed to get an amazing price, above asking price, following the open house.
From then on they made the transaction so stress free and were available at any time of the day to cater to my needs as a owner to a high knowledgeable standard.
I would highly recommend Bledian and his team if you have a property to sell in Streatham and you will thank me for it.
Just an amazing experience.
Wish I could give them more stars
Mr · 25 January 2025
Agent replied · 17 May 2025
Thank you so much for your incredible review! We’re truly humbled by your kind words. Bledian and the team work hard to ensure every client feels supported, informed, and prioritised throughout the journey, so it’s wonderful to hear that came across in your experience. Achieving above asking price and making the process stress-free is exactly what we aim for. We’re so glad we could deliver for you and really appreciate your trust and recommendation. Wishing you all the best, and thank you again for choosing Malixons!
★★★★★ 5/5
GoogleFirst class service from their valuation appointment up until completion on my property. Always at hand to help with very high knowledge. Selling a property is normally the most stressful thing you can do but not with these guys, great great experience with Bledian
Highly recommend Bledian and his team if you have a property to sell in Streatham
Alisha · 17 January 2025
Agent replied · 13 June 2025
Thank you for your fantastic feedback! We’re so pleased to hear that Bledian and the team were able to make your selling journey smooth and stress-free. Providing a first-class, knowledgeable service is what we strive for, and it’s brilliant to know we delivered that for you.
We truly appreciate your recommendation and wish you all the best moving forward!
★★★★★ 2/5
GoogleReally quick and efficient support on finding a suitable rental property - added a few items to the contract to be done before we moved in, removing the extra bed, attachment for showerhead etc
Moved in - still had ex-Tennent items, bedding, clothes, cigarette ash in sinks, broken washing machine etc nothing really cleaned and nothing was done that we added to the contract - Malixons said it was the responsibility of the landlord a bit annoying as they told us to add things we wanted to be changed but clearly landlord can just ignore that.
The landlord couldn't remove the broken washing machine for the whole 13month tenancy because of "a bad shoulder" - Malixons again just reminded us upkeep was through the landlord nothing they could do.
Spent two weeks contacting Malixons to get the deposit back - they just kept saying they couldn't contact the landlord and gave attitude on the phone saying "Yeah well" when I mentioned how long it had been - Thanks James top service. Only got the deposit moving once we officially went through DPS and still have heard nothing about the return of the overpayment of rent.
I'm sure the Malixons on their own might have been fine but when you have an unresponsive landlord they just burry their heads in the sand and don't offer much support.
Jo · 12 December 2023
Agent replied · 11 December 2024
Hi Joanna,
Thanks for taking the time to leave your review.
All I can do is offer our sincerest apologies that your experience was not a pleasant one, but unfortunately the property being a "Let Only [tenant find]" means that all of the above was out of our hands after the initial tenant is found for the landlord.
You are correct that we ask parties to confirm their conditions at the beginning (just as you have done, as mentioned in your review) - if a landlord ignores your request, they are in the wrong. You would be expected to take action against them directly as Malixons would not have any jurisdiction beyond the initial introduction.
Leaving the washing machine due to landlords bad shoulder - again, not something Malixons could do, or were responsible for. It is your patience and goodwill with landlord that you allowed that to take place - it would have been more fitting for landlord to pay someone to carry out the service, or discussed with you to arrange collection with council/ removal service.
As you would have seen, the landlord and you would have been given each others details to be in direct contact through the term of your tenancy so that any issues etc are reported to him directly. It is those same details that we would have had to get in touch with the landlord as well, so any delay in contact would have been the same for us and you.
In terms of James' comment "Yeah Well"... I can confidently say that I am sure he did not intend for it to come across as any attitude... he is a gentleman of mature age (not part of the lettings team),... I am sure if you came into the office to meet with him as well, you would see that it is his style of talking may have been misinterpreted, but again - you felt what you felt, so I apologise to you for that.
In regards to overpayment of rent - I am sorry to hear that you have overpaid. I would not expect any landlord to unjustly withhold such overpayment. It was very trusting for you to make the full months rent payment rather than a pro-rata'd amount, seeing as both you and the landlord would have known the last day in the property with at least one months notice being given if initiated by you, or two months notice if given by the landlord. That being said, to date, thankfully, we haven't experienced such outright injustice. I would urge you to get in touch with me on mbm@malixons.co.uk where I will try to work with you further to offer assistance on how to get any refunds due to you from the landlord.
I do feel the 2-star rating you have given Malixons is slightly unfair due to it relating mainly to the landlords actions (or lack thereof), but I respect your decision and hope to be given the opportunity to improve your experience when you get in touch with me.
I do however appreciate that you have highlighted the fact that it was down to the landlords actions - so I hope that people take the time to look at the reviews and read the comments rather than just judging by the overall star rating google attributes in the summary, as that would be affected by the stars you have awarded.
I look forward to hearing from you soon.
Regards
Bilal
★★★★★ 2/5
GoogleReally quick and efficient support on finding a suitable rental property - added a few items to the contract to be done before we moved in, removing the extra bed, attachment for showerhead etc
Moved in - still had ex-Tennent items, bedding, clothes, cigarette ash in sinks, broken washing machine etc nothing really cleaned and nothing was done that we added to the contract - Malixons said it was the responsibility of the landlord a bit annoying as they told us to add things we wanted to be changed but clearly landlord can just ignore that.
The landlord couldn't remove the broken washing machine for the whole 13month tenancy because of "a bad shoulder" - Malixons again just reminded us upkeep was through the landlord nothing they could do.
Spent two weeks contacting Malixons to get the deposit back - they just kept saying they couldn't contact the landlord and gave attitude on the phone saying "Yeah well" when I mentioned how long it had been - Thanks James top service. Only got the deposit moving once we officially went through DPS and still have heard nothing about the return of the overpayment of rent.
I'm sure the Malixons on their own might have been fine but when you have an unresponsive landlord they just burry their heads in the sand and don't offer much support.
Sue · 20 June 2023
Agent replied · 19 June 2024
Hi Joanna,
Thanks for taking the time to leave your review.
All I can do is offer our sincerest apologies that your experience was not a pleasant one, but unfortunately the property being a "Let Only [tenant find]" means that all of the above was out of our hands after the initial tenant is found for the landlord.
You are correct that we ask parties to confirm their conditions at the beginning (just as you have done, as mentioned in your review) - if a landlord ignores your request, they are in the wrong. You would be expected to take action against them directly as Malixons would not have any jurisdiction beyond the initial introduction.
Leaving the washing machine due to landlords bad shoulder - again, not something Malixons could do, or were responsible for. It is your patience and goodwill with landlord that you allowed that to take place - it would have been more fitting for landlord to pay someone to carry out the service, or discussed with you to arrange collection with council/ removal service.
As you would have seen, the landlord and you would have been given each others details to be in direct contact through the term of your tenancy so that any issues etc are reported to him directly. It is those same details that we would have had to get in touch with the landlord as well, so any delay in contact would have been the same for us and you.
In terms of James' comment "Yeah Well"... I can confidently say that I am sure he did not intend for it to come across as any attitude... he is a gentleman of mature age (not part of the lettings team),... I am sure if you came into the office to meet with him as well, you would see that it is his style of talking may have been misinterpreted, but again - you felt what you felt, so I apologise to you for that.
In regards to overpayment of rent - I am sorry to hear that you have overpaid. I would not expect any landlord to unjustly withhold such overpayment. It was very trusting for you to make the full months rent payment rather than a pro-rata'd amount, seeing as both you and the landlord would have known the last day in the property with at least one months notice being given if initiated by you, or two months notice if given by the landlord. That being said, to date, thankfully, we haven't experienced such outright injustice. I would urge you to get in touch with me on mbm@malixons.co.uk where I will try to work with you further to offer assistance on how to get any refunds due to you from the landlord.
I do feel the 2-star rating you have given Malixons is slightly unfair due to it relating mainly to the landlords actions (or lack thereof), but I respect your decision and hope to be given the opportunity to improve your experience when you get in touch with me.
I do however appreciate that you have highlighted the fact that it was down to the landlords actions - so I hope that people take the time to look at the reviews and read the comments rather than just judging by the overall star rating google attributes in the summary, as that would be affected by the stars you have awarded.
I look forward to hearing from you soon.
Regards
Bilal
★★★★★ 5/5
GoogleI purchased my new flat from Malixons and thoroughly recommend them. Hasan has been extremely helpful and efficient from the first viewing, throughout the purchase process and has responded quickly to post purchase enquiries. 5 stars
Judith · 13 March 2025
Agent replied · 25 April 2025
Thank you so much for your kind words and 5-star review! We’re thrilled to hear that Hasan was able to support you so well throughout your purchase, from first viewing to post-completion. Your recommendation means a lot to us, and we’re so pleased you had a smooth experience buying your new flat. Wishing you happiness and great memories in your new home!
★★★★★ 5/5
GoogleAs a first time buyer, things can get stressful really easily. A heartfelt thank you to Vic and the team for helping and guiding me. You made the whole process way more manageable than I expected! Thank you for your never ending patience and for keeping on top of communications!
Lucia · 13 June 2024
Agent replied · 11 December 2024
Thank you so much for your kind and thoughtful feedback! We’re so glad to hear that Vic and the team made your first-time buying experience more manageable and stress-free. Patience and clear communication are so important to us, and it’s wonderful to know that they were able to provide you with the support you needed throughout the process. If you ever need assistance in the future, we’re here for you!
★★★★★ 5/5
GoogleCan’t recommend Leo enough. He and the team have shown genuine care throughout the process and made it a stress free experience for us. Will definitely return for any future rentals.
Luca · 16 November 2025
★★★★★ 5/5
TrustpilotWe recently purchased our first…
We recently purchased our first property through Malixons Tooting, and it was a fantastic experience. I’d like to extend a special thanks to Kieran Popperrell and Hasan Mehmood for their outstanding support. They were always responsive, addressing every question and query promptly, which truly reassured us that we were in the right hands.
Alreen · 19 February 2025
★★★★★ 5/5
TrustpilotI've just sold a property through…
I've just sold a property through Malixsons. Kieran and his team were amazing throughout the whole process and went above and beyond for me. I can whole heartedly recommend them - they will look after you and the whole process. Marie B
Customer · 30 June 2025
★★★★★ 5/5
GoogleVic and Hasan are absolute stars.
I sold my property with them and when deciding on which estate agent to go with, Malixons was by far the best choice for me. They showed real care, planning and guidance during a stressful time.
I would highly recommend them and their services when looking at buying / selling properties.
Thank you again for everything.
AlintheaYoh · 4 March 2025
Agent replied · 12 April 2025
Thank you so much for your kind words and recommendation! We’re thrilled to hear that Vic and Hasan were able to guide you through the sale with care and support. Selling a property can be a stressful time, so it means a lot to know we made the process smoother for you. We truly appreciate you choosing Malixons and wish you all the very best for the future!
★★★★★ 5/5
GoogleVic is very professional, he followed up the whole transaction very closely. The best estate agent company I have ever met. Thank you Vic for your amazing service.
Jacqueline · 13 June 2024
Agent replied · 11 December 2024
Thank you for your wonderful feedback! We’re so pleased to hear that Vic’s professionalism and attention to detail made such a positive impact on your experience. Your kind words mean a lot to us, and we’ll be sure to pass along your thanks to him. If there’s anything else we can assist you with, don’t hesitate to reach out!
★★★★★ 5/5
TrustpilotGreat experience
Vic and his team have been exceptional! As a first time buyer, things can get stressful really easily. A heartfelt thank you for helping and guiding me. You made the whole process way more manageable than I expected! Thank you for your never ending patience and for keeping on top of communications with all the stakeholders!
Lucia · 27 April 2024
★★★★★ 5/5
GoogleVic was really helpful throughout the whole buying process and always a pleasure to speak to speak with
James · 13 June 2024
Agent replied · 11 December 2024
Thank you for your kind feedback! We’re so pleased to hear that Vic was helpful and made the buying process enjoyable for you. It’s always great to know our team provides a positive experience. If you ever need any further assistance, don’t hesitate to reach out!
★★★★★ 5/5
TrustpilotGreat experience
Our experience with Malixons was seamless from start to finish. As soon as we met Vic, we felt a great rapport with him because of his positive attitude, professionalism and vast knowledge of the industry. We'd put our house on the market with other estate agents twice before and got nowhere but Vic was able to find buyers and an acceptable offer within the first month. He dealt with all our queries in a very timely manner and was always approachable, patient, humorous and honest. When you are selling a house you have lived in for 40 years it is important to feel you have someone "on your side" to guide you through the negotiation and process... Would recommend Malixons (mainly because of Vic) in a heartbeat!
ES · 6 January 2021
★★★★★ 1/5
Google17/10/19 Update Nightmare finally over. One day before the legal final deadline, Malixons finally returned to me the stolen monies plus money awarded for intentional upset on the part of Malixons. Of course, absolutely no apology, but my money is back in my account. Obviously only my personal experience of this company, but honestly an absolute nightmare.
20/09/19 Update: The Ombudsman said in their finding that unless there was ;significant new evidence' then no appeal would be allowed. Malixons asked for an extension to pay as they had significant new evidence and so were given an extension to submit by end of day yesterday. Unsurprisingly no new evidence was submitted and today Malixons sent a message to the Ombudsman accepting their decision.
In Malixons' reply below they state 'that one dissatisfied customer is too much' and that they will 'honour the final decision'. Let's see how quickly the money owed makes its way to my account. You would think if a company really didn't want a dissatisfied customer they would repay the ordered amount as a matter of urgency to avoid further 'avoidable aggravation, distress and inconvenience'. In any other field withholding thousands of pounds would be a criminal offence.
---------------------------------------------------------------------------------------------------------------------
I said that I would remove my negative review if the Ombudsman found in favour of Malixons. They didn't. The Ombudsman found in my favour and also awarded a sum for the 'avoidable aggravation, distress and inconvenience' caused by Malixons. Even given that Malixons are still deciding whether to accept the Ombudsman's decision and pay me the money they withheld. And certainly no apology :(
Avoid yourself the stress. There are plenty of other lettings agents.
In reply to Malixons - there is nothing false in what I have written on either occasion. Which bit are you suggesting is false? That is exactly why the Ombudsman found in my favour. I have quoted from the letter from the Ombudsman. I'm sorry you find this harassing. However, this is a review page and I merely writing about my experience. People can make up their own minds. Please do not pretend otherwise. I'm sure I would want to know if a company I was thinking of using withheld on to a customer's money incorrectly and then failed to apologise or agree when the money was to be repaid as per the Ombudsman's instructions.
Please state the multiple accounts? It is yourselves that have contravened google's rules by having your employees post positive reviews.
I have nothing more to email to you directly. I have done that repeatedly. I was left with no option but to go to the Ombudsman. I will be contacting the TPO directly informing them of your further spurious allegations.
Shaun · 20 June 2020
★★★★★ 5/5
GoogleWhen we have had problems Abdul is always on hand to help and responds so quickly. When we had an issue with my daughters bedroom he repainted it the colour she requested which he didn't have to do.
Danni · 16 April 2022
Agent replied · 16 April 2026
Thank you so much for your kind words. We’re really happy to hear that Abdul was able to support you so promptly and go the extra mile for your daughter, it's that kind of care and attention that we always aim to provide. Your feedback means a lot to us!
★★★★★ 5/5
TrustpilotWorked with Ophelia throughout
Worked with Ophelia throughout the whole of our renting process and she was amazing. Answered calls and texts instantly, gave quick helpful information and was incredibly friendly and professional. One of the best estate agents I've ever worked with while renting in London. No crap, they just get on with it and it was fab.
Pollyanna · 29 August 2023
★★★★★ 5/5
GoogleAfter I had liaised with 4 other high street estate agents and having a family members property on the market for over 3 months, with lots of time and money wasted, and as i was about to give up, I was referred to Malixons estate agents by a friend.
Within 1 months I had 5 viewings from professional Tenants via Malixons, where I was given the opportunity to actually choose between my family's preferred choice of Tenants. I was given ample time by Malixons to dialog with the new Tenants, to make the flat convenient for them, before their move in date.
The exchange of contracts, keys and fee's was made very easy by Malixons services, which led to a very comfortable move in day. The experience i received from Malixon was of complete professionalism, manners and understanding, from their estate agents, who conduct viewings, to their receptionist, to the general manager, who's advise and assistance was vital in my family achieving this contract.
Two months on and the tenants are still extremely happy, as my family are. All promises that were made were kept, and I could and would advise/refer anyone looking to rent or sell a property, to pop into Malixons like I did and make your life a lot more desirable.
I would like to give a huge thanks to all the Malixons team and staff and Manager, and hope for a continued great relationship in the future.
Mr S.H. Rizvi
Sunny · 21 June 2019
★★★★★ 5/5
GoogleThank you Vic for all your hard work throughout the process. You have kept us updated from initial offer of purchase to completion, & your chasing of outstanding information & liaison with both sets of solicitors has been invaluable to a successful sale & purchase. We met a number of different estate agents whilst searching for a property to purchase in a London & can honestly say that your level of service far exceeds the others. We have no hesitation in recommending you & would definitely use you again.
Jacqui · 21 June 2019
★★★★★ 5/5
GoogleJust moved into a property marketed by Malixons, Vic was our agent who was super helpful and went above and beyond to allow us to make multiple visits, even in difficult times. Thank you!PositiveResponsiveness, Quality, Professionalism
Charlotte · 20 June 2021
Agent replied · 19 June 2024
Hi Charlotte,
Thank you for your review.
Hope to work with you again in the future!
Regards
Malixons
★★★★★ 5/5
TrustpilotBuying a flat
Both Kieran and Hasan were fantastic. They were extremely helpful, efficient and professional throughout this whole process. I cannot recommend Malixons highly enough. Absolutely outstanding!
Maya · 6 August 2024
★★★★★ 5/5
GoogleWell, we’ve only just begun but the potential is high thanks to James…let’s go!
Colin · 16 April 2023
Agent replied · 11 December 2024
Thank you for your exciting feedback! We’re thrilled to hear that you’re feeling positive about the journey ahead with James. We’re confident the potential will be fully realized, and we’re here to support you every step of the way. Let’s go!
★★★★★ 5/5
TrustpilotBilal went above and beyond in…
Bilal went above and beyond in preparation for our moving day, even bringing the keys to my current address! Super appreciated
Lauren · 17 May 2024
★★★★★ 5/5
Googlei joined on the 0 percent lettings with management offer. First time using this agent and i am very happy. Had my property with two other agents but you managed to find me tenants quicker and better than the previous offer i had from a big fancy cafe style agent. Will recommend to others and if i have any properties available in future i will get in touch with you guys again. keep up the good work
Frank · 21 June 2017
Agent replied · 19 June 2024
Hi Frank,
Many thanks for your kind words.... glad you were happy with the service.... we look forward to dealing with you again.
Regards
Malixons
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