Trusted Agent profile
★★★★★
85 reviews across 3 platforms
6 Roland Gardens, London SW7 3PH
M2 Property's London office at 6 Roland Gardens is rated 4.6 out of 5 across 85 reviews on three platforms, including 64 Google reviews rated 4.7. Checked 9 October 2026.
Every review we hold for the London office, from every platform, shown as written. First names only.
5/5
TrustpilotM2 property as building managing agent…
M2 property is our building managing agent. Since they became our managing agent we have been going through a lot : insurance claims, Interrior and exterior building repairs. M2 know exactly what they are doing, they are trustworthy, highly professional and know very well their job. Thank you to Mark and team for your dedication and hard work.
5/5
GoogleOur experience with the M2 property agency was absolutely amazing. Most of the agencies in London don’t even bother to help with short term lets whereas M2 property was not like that. As soon as we contacted the agency we found a great flat in a great area and the whole process was very smooth and simple. Serena and Claudia were very kind, helpful and always available whenever we needed to ask something about the property. I highly recommend this agency to everyone who is looking for a property to rent in London.
Dear Vasileios, thank you for taking the time to leave your 5* review, we really appreciate it! It was a pleasure having such nice, respectful and considerate tenants staying in one of our managed apartments. All the best from the team at M2 Property.
5/5
GoogleIncredible service, friendly helpful, speed. Kirsty was really great finding a place in a sort period of time .
5/5
GoogleM2 Property Management have been looking after both the rental aspect of my property as well as the building management for over the last ten years, and I have nothing but praise for their professionalism and effectiveness, as well as their warm friendly manner. Throughout lockdown and Covid they continued to work so professionally, offering a full service whilst observing all restrictions, enabling me to have please of mind whilst so far away from my rental property. M2 are currently overseeing and co-ordinating an extensive external maintenance and decoration project on the building and I have been informed and consulted on all aspects of work, with interim schedules, as appropriate. Huge thanks to the whole team, especially Claudia, Kirsty and Mark, and many others who always assist me as and when needed. Rebecca Vaughan Ba(Hons), DipSurv, MRICS
5/5
TrustpilotExtremely professional and efficient service
I’ve been using M2 Property for almost 2 years now and I’m extremely pleased with their level of professionalism. Everything is run very efficiently - property management, accounts, lettings etc. They respond to emails and calls quickly and, most importantly, they listen to their clients. My property even needed a fair bit of maintenance before it could go back on the rental market and this was handled promptly and in a cost-effective manner by the M2 team. I can highly recommend M2 property!
5/5
GoogleWith M2 Property, moving in was much easier. Special thanks to Kirsty Kanjee for her great support in everything.
5/5
GoogleFrom the day we contacted Kirsty at M2 property we had absolutely excellent service helping us find a flat and get moved in promptly. During the tenancy agreement M2 Property (Claudia) responded quickly to all management issues. The checkout process although not quite yet completed has been easy to negotiate. If we let property in the future ourselves we would use this company and the individuals mentioned without hesitation as they provide first class & responsive service for both landlord and tenant.
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1/5
TrustpilotStay away from them if you have any sense of propriety in building management
I have worked for the past 20 years with a number of managers and this is by far the worst I have come across. All they are looking for is to serve "ladies who lunch" who know nothing about property management and never ask for any justification to their actions. The list of unprofessionalism is endless: no discipline in asking quotes for works, botched accounts, no respect of personal property of owners, partiality to serve only the owners who have not given them negative feedback or have not asked extra questions. Mark is shouting at his client over the phone, sending endless threatening emails for matters which have absolutely no legal ground, refusing to send basic information about the accounts, bypassing the clients he does not want to hear from, refusing to hold a meeting with all owners to discuss building matters, refusing to engage in an external redecoration process despite obvious issues of building maintenance because his preferred owners do not want to pay, refusing to look into matters of fraud in the matters of the building or even to get a fair sharing of costs for all freeholders of the company.
5/5
GoogleM2 manage one of the buildings we own a property in and they have been nothing short of brilliant to deal with. Having compared quite a few before engaging them they have proved to be extremely reasonable and competitively priced, efficient, dynamic and always on the look out to add value for money for their clients. Furthermore they are always at the end of the phone should an emergency or even just a query need to be answered. Not only extremely knowledgeable and have wide industry contacts but Mark and his team are super nice people too! I can't recommend them enough.
5/5
GoogleWe highly recommend M2 Property Limited. A special thank you to Emilia for her exceptional support and responsiveness. It's a pleasure working with such a professional team. Five stars!
5/5
GoogleWe are extremely happy with our recent dealings with M2 property. We found all staff we dealt with to be efficient, courteous, professional and most helpful when renting our house recently. Kirsty was very responsive to emails and the one issue we did have with the property was addressed immediately and taken care of extremely quickly. We would not hesitate to recommend M2 if you are looking to buy, sell or rent a property.
5/5
GoogleKirsty was very helpful to get everything done,and I move nice and smoothly to my new flat.
5/5
GoogleThe best Agency I have ever used, always happy to help when they can and provide the best service. Kirsty provided amazing service especially during covid when we first moved in. Thank you to Claudia for also providing a great service. I wish the team all the best for the future!
5/5
GoogleMark Nelson has consistently provided markedly professional support to mutual clients over the years. Thank you Mark!
5/5
TrustpilotM2 Property have been handling the…
M2 Property have been handling the rental and care of my home in London for over 10 years. It's owned and run by trustworthy and serious people, Mark and Elliot, and they have a good team in place to organise both the rental, done by Serena and and Kirsty, and care aspects done by Claudia, to keep things running the way they need to be. It's a small but serious team and I can definitely recommend them.
5/5
TrustpilotExcellent managing agents
Having had our building managed by a number of different agencies over the years, M2 Property has been by far the best. Every issue so far has been dealt with swiftly and professionally without the usual delays and excuses that other companies have given us. Not being one to leave reviews normally, I have to say that M2 Property has really been a success for us and I hope it continues this way. Andrew
5/5
GoogleI have been living in a property managed by M2 property for 9+ years and there were no problems whatsoever. Of course that’s mainly because of Claudia who goes above and beyond to fix problems to the point that she WhatsApped me during her Christmas holidays abroad for an urgent repair!!!
5/5
GoogleM2 Property manage our building in SW7 and I could not recomend them highly enough. After having many disastrous years with a large property management company, M2 have been a rainbow in our clouds. Truly! All the team members are incredibly professional, helpful, knowledgeable and accessible at all times... and are all lovely too:) They will go beyond the call of duty to please and assist. They are a hidden gem in SW7!
5/5
TrustpilotExcellent years of property management with this team.
I have been with M2 since 2007 and their management has been exceptional. Their choice of tenant’s has been very good, thus I have never missed any rent payments. The property has been very well looked after and through renovations they kept me abreast of all actions and during Covid I was fully kept up to date with my tenants financial situation. I highly recommend this company if you have a rental property. Serena and Elliot are very good and have provided continuous 5 star service.
5/5
GoogleM2 Property have been handling the rental and care of my home in London for over 10 years. It's owned and run by trustworthy and serious people, Mark and Elliot, and they have a good team in place to organise both the rental, done by …
5/5
GoogleMark, Jay and the entire team have taken the stress out of having the right to manage a block of leasehold flats. Through various issues that arise with property ownership they are always contactable and respond quickly to get the problem resolved. Would highly recommend.
5/5
GoogleI've recently used M2 Property's services to rent a flat in London and I would definitely recommend this agency. Since the beginning of this adventure, Kirsty has always been so kind and helpful. She has always found some spare time to …
5/5
GoogleHighly recommend M2 Properties They are very friendly, professional, you feel taken care of…. By far rhetorical best state agent I ever worked with. All the staff there are amazing as well
5/5
GoogleKirsty at M2 was an absolute pleasure to work with! Her cheerful and caring demeanor made the entire process of finding our dream apartment a breeze. She was incredibly responsive and flexible, always willing to accommodate our schedule for …
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
M2 Property's London office has 85 reviews across three platforms: 64 on Google, 1 on Yell, 20 on Trustpilot. Reviews may appear on more than one platform. Checked 9 October 2026.
M2 Property is rated 4.6 out of 5 across all 85 reviews, and 4.7 out of 5 on Google from 64 reviews, checked 9 October 2026.
M2 Property, 6 Roland Gardens, London SW7 3PH.
Ratings and review counts checked 9 October 2026. Is this your office? Claim your page.
