Every review we hold for the London office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleLitchfields found a buyer for our property within 10 days of it being on the market with viewings daily from day one. John was excellent in providing feedback on viewings and Giselle was phenomenal in chasing all parties in the sale to secure the eventual exchange and completion. This was the third move that I have made through Litchfields and I can't recommend them highly enough for their professional, friendly and proactive approach, deep local knowledge and refreshingly human attitude to property sales. Outstanding!
Mark · 29 November 2025
Agent replied · 29 December 2025
Dear Mark ,
Thank you for your glowing review - i totally agree with everything you said !
★★★★★ 5/5
GoogleWe had such a great experience buying through this estate agent. From the second John showed us around the property, we felt really well looked after. He was friendly, honest, and genuinely helpful.
Once our offer was in, Giselle was on the case at all times. She kept us updated constantly, answered every question quickly, and made sure communication between us and the seller stayed clear and smooth. Despite the challenges of a very slow solicitor on our side, she never let things stall and kept everything moving as best she could.
We’re really grateful for how hard both John and Giselle worked for us. Would definitely recommend.
Adele · 29 November 2025
Agent replied · 29 December 2025
Dear Adele, thank you for your lovely review.
So glad you appreciate how hard John and Giselle work to get a sale through.
Hope you have many happy years in your lovely new home .
★★★★★ 5/5
GoogleWe've just completed selling our flat through Litchfields and Giselle has been extremely attentive and tenacious throughout, streamlining communications, getting people talking and things moving. Her knowledge of the local market and the ins and outs of communal properties was also a big asset. We were previously renting the property through John, who was extremely responsive, courteous and communicative, ensuring a good relationship with tenants and no vacant periods.
Ophelie · 1 October 2025
Agent replied · 29 December 2025
Dear Ophelie , so glad that Highgates most experienced and knowledgable team helped you to successfully sell your property .
★★★★★ 5/5
GoogleI recently purchased my first flat in Crouch End, through Giselle as the selling agent. On my journey to buy my first flat, I looked at (no joke) almost 100 flats, working with agents all across North / North East London. I must say, Litchfields Highgate was my best experience. From the moment I met Giselle, she made me feel secure and confident with my purchase. She was always available to answer questions, and helped guide me through the process. I would highly recommend Litchfields, and Giselle, to anyone.
Robbie · 14 April 2025
Agent replied · 9 November 2024
Dear Robbie,
Thank you so much for your review. We hope you enjoy living in your lovely flat.
★★★★★ 5/5
GoogleExceptional Service from Litchfields - Highly Recommended!
I recently had to sell a property with exceptional urgency before the anticipated budget on October 30, 2024, which is widely expected to significantly increase capital gains tax, potentially affecting the sale. I initially listed the property with another local agency that I’d worked with for many years, giving them sole agency. They advised me to aim for a price between £750,000 and £800,000, “at a push.” They found a buyer, but unfortunately, the buyers turned out to be “messers,” and despite eventually agreeing to sell for £780,000, the buyers pulled out for no good reason.
I then turned to Litchfields, and their director, Giselle, confidently advised me to aim for £825,000. In her headmistress-like tone, she assured me that the property’s location warranted the price and strongly suggested I shouldn’t accept a penny less. While I was sceptical and assumed that it was “estate agent speak”, I decided to trust her judgement. Giselle promised that they’d secure an offer within a month. Needless to say, they didn’t keep that promise… because with 27 days still to go, they had an offer at the full asking price in just three days! I certainly didn’t expect that.
Throughout the process, I was kept informed at every step, which was a refreshing change from my previous experiences. I have never received such exceptional service from estate agents, a profession many of us love to hate! Everything went smoothly, and I can’t thank Giselle and John enough. They’ve now become my “go-to” agents, and I’ve already entrusted them with selling a larger property.
This review may seem overly glowing, but I’m local to Litchfields’ office, and I have given them permission to use me as a reference. Feel free to contact me through Litchfields if you’d like more details. Huge thanks again to John and Giselle for their outstanding work!
Jeffrey · 14 April 2025
Agent replied · 9 November 2024
Dear Jeffrey,
What a fabulous review ! So glad you appreciated Giselles professional, expert advice and approach to the sale of your property. We very much look forward to working with you with other properties in the future .
★★★★★ 5/5
GoogleI recently purchased through Litchfields and had a fantastic experience. From the beginning, Giselle and John made me feel secure and confident with my purchase. Giselle was always available to answer questions and was an amazing help and was incredibly proactive mediating between some somewhat difficult lawyers. I highly recommend Litchfields to anyone looking for a professional and friendly service.
Cian · 4 May 2025
Agent replied · 21 May 2025
Dear Cian,
Thank you for your great review.
So good to hear that the professionalism of Giselle and John really paid off and you now are enjoying your beautiful new home
★★★★★ 5/5
GoogleWe recently bought a property through Litchfields and cant thank Giselle and John enough for their help and support. The whole process was seamless and believe it or not ,stress free. I would like to thank them both for helping us find our final home , we really are grateful.
Lynda · 2 August 2025
Agent replied · 29 December 2025
Dear Lynda , thank you for your review
We hope you have years and years of happiness in your lovely new home.
★★★★★ 5/5
GoogleI have recently sold my property in Highgate through Litchfields and I can’t recommend them enough. Both John and Giselle were amazing from start to finish. I’d previously tried selling through a much bigger chain and would strongly recommend you go with Litchfields instead. I’m moving out of the area but I’ll definitely be using them if I ever come back!
Ed · 27 February 2025
Agent replied · 21 May 2025
Hi Ed,
Thanks for your great review. More often than not , the bigger chains dont have the personal approach and often treat a sellers property as just a number among their other properties . At Litchfields we are a niche agency specialising in our local area with years and years of experience to help guide a sale through to a successful conclusion .
★★★★★ 5/5
GoogleGiselle is a force of nature and you should choose Litchfields to sell your property.
Giselle is incredibly easy to work with, responsive and very, very funny.
We sold our house through Litchfields (the second property we have sold). They were able to very quickly get us several very good offers. Giselle was very good at helping us quickly evaluate the offers qualitatively.
Giselle is fantastic at shepherding buyers, estate agents, and solicitors through a timely exchange - and is exceptional at solving all of the usual (and unusual) issues during conveyancing.
I would not hesitate to use Litchfields/Giselle again.
Russell · 30 December 2023
Agent replied · 28 July 2023
Hi Russell,
Thank you for those lovely words about Giselle , she is indeed a true gem.
★★★★★ 5/5
GoogleFrom the beginning to the end of sale Giselle was outstanding. Giselle was fully engaged helpful and always had time for my many many questions and was always there to offer advice on every aspect of the sale of my home.
I would gladly recommend Litchfields and Giselle who truly puts the client at the heart of what she does.
Thank you Giselle for all your hard work I really appreciate all your help!
Jacqui · 27 January 2024
Agent replied · 24 August 2024
Dear Jacqui, thank you for absolutely brilliant review. Giselle is at her best when progressing an agreed sale ,as she brings a wealth of experience and local expertise to the transaction. Its not just about finding a buyer , the hard part is getting the sale through to exchange of contracts.
★★★★★ 5/5
GoogleThank you to Litchfields for selling my flat, and a special huge thanks to Giselle for coordinating all the necessaries from start to finish; providing me with an excellent, professional and seem-less service. She went above and beyond to ensure the process was stress free and simple, I wouldn’t hesitate to recommend her going forward. Many thanks Giselle & Litchfields.
Lauren · 17 August 2024
Agent replied · 28 August 2024
Dear Lauren,
So happy to hear that Giselle and the team at Highgate provided you an excellent service . Thank you for sharing your good experience.
★★★★★ 5/5
GoogleRecently purchased a property through Litchfields. Giselle made a huge difference to the experience, she always responded quickly, answered my questions honestly and got stuck in chasing up where necessary. It all went through quickly due to her diligence. Many thanks to all.
Val · 14 April 2025
Agent replied · 24 October 2024
Dear Val,
Thank you for recognising Giselles help during your purchase process. Her years of dealing with property in Highagte really does make a difference ,and explains why she has so many returning sellers and buyers relying on her expertise.
★★★★★ 5/5
GoogleArranging a rental from Canada for my sabbatical in London was daunting, until I started to work with Gideon and Ann Marie. Their efficiency, patience, and kindness are all A+ level. Truly they deserve... and have... my very highest recommendation!
Allison · 14 April 2025
Agent replied · 28 August 2024
Dear Allison, thank you so much for recognising how excellent Gideon and Ann Marie are. Not only do they have years of experience renting properties they are also one of the few agents in the area that are professionally qualified , both having diplomas from ARLA , ensuring that the complexities of tenancy law is adhered to as smoothly as possible. We hope you enjoy your time in our great city.
★★★★★ 5/5
GoogleWe have just exchanged on our first home! During the whole experience, it really felt like we were dealing with a proper local agent who knows their stuff, rather than a big corporate machine just chasing sales.
John conducted the viewings and once we had our offer accepted, Giselle took over and was fantastic at keeping things moving. She co-ordinated smoothly between all parties, kept us in the loop with great communication, and helped make sure everything went through quickly and without drama.
Friendly, professional, and genuinely invested in the process, we’d happily work with them again for any future sale or purchase!
Ondi · 15 July 2025
Agent replied · 29 December 2025
Hi Ondi,
Really appreciate that you recognise dealing with a boutique agency with years of personal local knowledge really does pay dividends . Enjoy your lovely new home !
★★★★★ 5/5
GoogleIf you want to stay sane in the process of moving, choose Litchfields. I hadnt imagined that selling a family home could be anything other than STRESS until we met Giselle and John. We'd chosen them from 5 agents because they listened, were clear, straigtforward, and didn't bamboozle us with PR stats. What I hadnt expected was that by the end of our first meeting there was also lots of laughter.
It IS a stressful process, no avoiding that. But their kindness, good humour, prompt resposnes and capacity to chivvy things along smoothly and speedily has been invaluable.
I dont want to move again for a very long time, but if I did I would definitely be knocking at their door again.
appeared.
Elizabeth · 3 July 2025
Agent replied · 29 December 2025
Hi Elizabeth,
So glad you appreciated the excellent service Giselle and John provided. Selling and buying is indeed very stressful , we do our best to take that stress away and try and make the transaction as smooth as possible by nurturing and guiding all parties involved.
★★★★★ 5/5
GoogleHaving just exchanged on a house in Muswell Hill, which had been found for us by John, we would highly recommend Litchfields in Highgate.
Luckily, we had lawyers on both sides who got on with the legal process very efficiently and also had lovely, straightforward sellers.
But it was Giselle who made the whole experience feel like teamwork, with her pro-actively and swiftly, making sure the dots were joined up at every stage.
Giselle and John’s interactions, wisdom and a shed load of experience, make Lichfields a very special estate agency.
Susan · 3 July 2025
Agent replied · 29 December 2025
Dear Susan, thank you for your lovely words. I really appreciate it when a client or a buyer recognises the hard work we put into making sure a transaction comes to fruition. Our interactions, wisdom and loads of experience do indeed make us a special estate agent !
We hope you enjoy your lovely new home .
★★★★★ 5/5
GoogleI purchased our new home in January through Litchfields in Highgate. The process was exceptionally smooth and easy. Both John and Giselle went out of their way to be accommodating and efficient, whilst being relaxed and friendly. There was no stress whatsoever in the process and the purchase progressed without a hitch. I was keen to progress as quickly as possible and John and Giselle helped achieve an exchange within 5 weeks - which was great for me and my family.
I would not hesitate to recommend them and would certainly go to them for any future sale or purchase.
Jemma · 6 July 2022
Agent replied · 6 July 2023
Thank you so much for your lovely words. Hope you enjoy your new home.
★★★★★ 5/5
GoogleLitchfields Highgate was a pleasure to work with. Giselle and John were professional, kind, knowledgeable and responsive during the process of buying our flat.
We would happily work with Litchfields again in the future and recommend them for anyone looking to buy or sell their home.
Brianna · 27 July 2024
Agent replied · 28 August 2024
Dear Briannna, thank you for taking the time to write such a kind review.
We look forward to being of service when you come to sell.
★★★★★ 5/5
GoogleGiselle and John saved our home sale in Highgate. We had been very wrongly advised by a local agent to list at a crazy price at the start of 2024 and had one offer in the Summer which fell through in the Autumn. I then remembered I had purchased a Flat in 2001 from Giselle and called her .... she was still running Lichfields and I explained the problems with the other agent. She immediately advised the realistic price and we had offers in a few days!
The buyers were thorough which meant John had to manage them closely. We finally completed and I cannot express my gratitude for their professional work and managing the process to success!
Give them a call if you are buying or selling and you will be happy with their service
Antony · 20 February 2025
Agent replied · 29 May 2025
Dear Antony,
Thank you for your excellent review. Very glad you remembered Giselle and subsequently instructed her to sell your property. Giselle knows the Highgate market probably better than any other local agent and with John have the experience to nurture a deal to completion .
★★★★★ 5/5
GoogleSold my house in N6 with Litchfield's Highgate. Giselle Harrison and John Robinson have been absolute stars. They're both a pleasure to deal with and work really well together as a team.
I really appreciate Giselle's and John's frank, no-nonsense approach. For anyone worried about the negative stereotypes one might think of about estate agents - Giselle and John are the opposite of all these. I couldn't think of a better estate agent team to work with.
Andrew · 29 January 2025
Agent replied · 14 April 2026
Dear Andrew,
Thank you for such a glowing review.
★★★★★ 5/5
GoogleSuch an amazing experience, i saw and l dealt with a lot of estate agents in the process of looking for a house and thank god the place we liked was being dealt with by giselle as she was amazing, told you everything you needed to know when you needed to know, made everything super simple and made the whole experience very pleasurable. Thank you so much!
Arthur · 14 April 2025
Agent replied · 28 August 2024
Dear Arthur, thank you for those fantastic words about Giselle. We are very lucky to have her with us for over 30 years !
★★★★★ 5/5
GoogleFrom the moment I was shown around the flat I ended up purchasing I was impressed with Litchfields. From the confirmation of our appointment and the follow up and all the joy and pain that comes with the buying process Giselle and John from Litchfields Highgate were both really great. Robust, professional, positive, helpful, patient and proactive. Everything you need for a purchase or a sale. I would thoroughly recommend them to everyone to either sell your flat or to buy through them.
Julia · 7 July 2017
Agent replied · 6 July 2023
Thank you so much for your wonderful review. We really appreciate it.
We hope you enjoy living in your lovely home.
★★★★★ 5/5
GoogleWe could not have been in better hands selling our family home of 38 years. Charlie Bobroff was totally professional,efficient and also emotionally connected to how we were feeling. We had some hitches and he never flapped.I would highly recommend Litchfields. They are total experts in the HGS area and we are delighted we chose them to sell our loved home
Esther · 25 July 2024
★★★★★ 5/5
GoogleI have just bought a flat in Highgate through Litchfields. They have been uniformly courteous, efficient and knowledgeable. In particular, I would highlight their deep expertise in the locality. They seem to know everything there is to know about the village and individual properties. They also went out of their way to be helpful and to provide information but without the hard sell, indeed aggressive, attitude that I experienced from a number of other agents. They were of course acting in the interests of their clients, the vendors, but I felt they got a better deal for the vendors by being helpful and polite to us as purchasers. I would recommend them strongly to any potential buyers or sellers of property in the area.
Andrew · 26 May 2024
Agent replied · 24 August 2024
Dear Andrew, thank you for your excellent review.
An intimate knowledge of the area is one of our key features when selling properties. Being polite and professional should always be the norm with any estate agent , and is quite surprising when we hear about our competitors being anything but !
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