Lawsons and Daughters London reviews

★★★★★ 1/5

Google

**READ BEFORE YOU RENT WITH THEM** I don't know where to begin with this awful, incompetent estate agents. From start to finish of the tenancy it was nothing but problems, before we had even moved in there was major communication issues. We was not told that not all of us could be on the tenancy which then took a extra three days to fix, during this time our estate agent Giovanna was rude and unhelpful to the point we had to get another estate agent from the company involved. When we finally got the keys, the entire property had not been professionally cleaned and the mould that we was promised would definitely not be there on our move in was still there. The mould alone was horrendous and disgusting, above our bathroom sink on the ceiling was COVERED in mould making it a health hazard. Two bedrooms also still had mould in them. Not only this but one of the fridge freezers had blatantly not been cleaned, orange marks from who knows what was left inside the front of the freezers drawers which we then deep cleaned ourselves so we could use them. It took them a further week to 'fix' the mold which wasn't properly done and then painted over with apparently anti mold paint but that didn't work properly because you could quite clearly see that mould was underneath. The furniture that was included in this furnished flat was less then desirable. One of the small tables in the living room had a gigantic hole in it as if someone had punched it. I'm not sure how anyone could do a pre check of this property before tenants moved in and deemed it habitual for anyone to live in, a pig stye would of been more clean then this property. Getting our deposit back was then also a issue, I've never dealt with a estate agent who requires you to show proof that you've paid all your bills in final but we showed them all bar one which was the council tax as we didn't have it yet and Giovanna again was rude and incompetent in her job with this. Eventually we just conceded and said we would wait for our deposit (although legally no estate agent can withhold your deposit unless there are damages to the property/furnishings) as we was so exhausted with dealing with them. I've dealt with a fair amount of estate agents many good, some bad but NONE have compared to this company, I'm shocked that such a company can even operate! Fair warning to anyone considering dealing with this company, do it at your own risk because you would have more help talking to a brick wall then communicating with this shambles of a company.

Ross · 16 February 2026

★★★★★ 5/5

Google

Excellent estate agents, had no problems at all while renting with them. Highly professional, effective team - especially Armin, who is particularly helpful and resourceful when it comes to resolving any matters with our property. Would recommend to anyone wishing to rent in the area.

A · 16 March 2026

★★★★★ 1/5

Google

I've had a very challenging experience with this agency. Our agent, George, made commitments he did not keep which led to our deposit not being returned for months. Also, they attempted to deduct large amounts from our deposit for problems that existed prior to our tenancy, which we had to dispute in order to have voided. I was also hung up on during a call with one of the agents while trying to check the progress on our deposit return, which I found very unprofessional.

Aarush · 16 December 2025

★★★★★ 5/5

Google

I've rented from this agent twice and on each occasion they have been great. Especially Armin.

Solange · 16 February 2026

★★★★★ 5/5

Google

Armin is very helpful. He helped me to sort out a leak in my property.

Michael · 16 February 2026

★★★★★ 5/5

Trustpilot

Armin - amazing agent of Lawson!

Armin is an excellent representative for Lawsons for his local knowledge, integrity and superior service!

Salam · 19 January 2026

★★★★★ 1/5

Google

We booked an appointment via Alani on the Friday to view a rental property during our lunch hour on the Monday, which we needed to take extended time for. 5 minutes before the appointment I called Alani to tell her we was outside and she told us the property had a let agreed.

Lewis · 16 February 2026

★★★★★ 5/5

Google

Good interaction with your team, ambient environment irrespective of the weather conditions at your property, quality home appliances to the services of your tenants. Great customer services in emergency situations with good service repairs. I would love to be in touch with any of your apartment when my family joins me very soon.

Denis · 16 January 2026

★★★★★ 5/5

Google

Lawsons and Daughters provided a smooth and efficient service. Mariam and Khash were brilliant, going the extra mile to try to accommodate our requests, all the while displaying a great deal of professionalism. I would recommend Lawsons and Daughters to anyone seeking a reliable housing agency.

Natie · 16 April 2025

★★★★★ 1/5

Google

Very bad experience. We had a scheduled property viewing with George, who never showed up. We tried calling him multiple times, but he didn’t answer. We also called the agency, no response. After waiting 40 minutes, we went to their office. The door was closed, but the manager was inside on his phone and simply ignored the office calls. When we finally spoke with him, he said the agent would contact us to reschedule in two days. No one ever called. We followed up repeatedly, each time being told that George wasn’t in the office but would arrive “in an hour,” then “in the afternoon,” and so on. After three days of chasing them, the manager said the landlord no longer wanted to rent the property… A complete waste of time and energy, and a total lack of professionalism and respect. Avoid this agency.

Laura · 16 August 2025

★★★★★ 1/5

Google

Terrible experience from start to finish. Me and 4 friends rented a 5 bedroom through Lawsons and Daughters a few years back and they were unhelpful, deceptive and at times even threatening. It started from pretty much day one, we went into their office to sign the necessary paperwork so we could secure the property. After doing this we were told that we "forgot" to sign one of the documents, even though we only signed what they had given to us. When it got to the move-in date we were asked to sign a document that meant they could give us the keys. We signed this only to find out that what we had actually signed was the inventory check-in before we had properly had a chance to inspect the property. We also discovered that they had removed the bed from one of the rooms, so our flatmate had no bed to sleep in. The bed frame in my room was also heavily damaged, unfortunately I did not realise this until I sat on it and it compeltely gave way under me! When I raised this with Lawsons & Daughters they said there was nothing they could do about it and I would have to buy a replacement. When the first rent payment was due we all sent our share over to Lawsons & Daughters seperately, we didn't think this was an issue as this was how we had paid at our previous property. Lawsons & Daughters said we had to pay from a single account (fine, not an issue) but then want on to say that if we did not do this we would be evicted immediately! A bit extreme if you ask me. We had a fair share of issues with the property, nothing major, but everytime we raised an issue we were always challenged. For example, the upstairs shower when used would cause water to drip down from the ceiling below. When we raised this they replied "this never happened before you guys moved in. You must do something wrong". The contractors they used were not great either. One of them showed up at lunch time to look at a fault, told us he would be back in a bit and then didn't return till almost 6PM. His friend then also showed up and the two of them spent most of the evening drinking beers on our stairs! When they had finished "working" they left the bathroom in a terrible state. Dust and loose screws everywhere. Many times when we emailed Lawsons & Daughters they would argue with each other over email with us still copied in, it was extremely unprofessional! We were on a 12 month tenancy agreement but for various reasons decided we all wanted to move out early. We asked if we could end the tenancy agreement a couple of months early. They said they would put the property on the market and if they were able to secure new tenants for the proposed date then we could move out early with no issues. After a few days of viewings they advise us that they have secured new tenants so we are free to move out early. Fast forward a few weeks and one of us gets a phone call from one of the estate agents saying "oh because you guys have moved out early I will have to take some deductions from your deposit to cover our commission." Obviously this is not legit and I imagine is probably illegal! We send an email baiscally saying what's going on, and they immediately back down. The only positive thing I can say about Lawsons & Daughters is that when we did move out they did return our deposit in full, which we were all very surprised about given the number of reviewers who have unfortunately not had the same luck. I definitely do not recommend this company, they are unhelpful, rude and probably breaking the law with same of their practises.

James · 16 July 2025

★★★★★ 1/5

Google

Where to begin. Although the staff at Lawsons & Daughters were generally polite, our overall experience was unfortunately riddled with deception and unprofessionalism. Before moving in, we were handed a property in poor condition. It was dusty and the oven wasn't cleaned. We chose to overlook these initial issues as they were minor, but they set a troubling precedent for dealing with this company. When signing the contract, we specifically inquired about any upcoming major construction, and were reassured that only minor works were planned. However, we were subjected to eight months of construction. The constant noise, lack of natural light due to the scaffolding and frequent disturbances were not only frustrating but detrimental to our day-to-day living. Towards the end of our tenancy, viewings were scheduled as expected. Unfortunately, these were poorly managed. Agents regularly exceeded their allotted time slots, arrived late, or, on one occasion, turned up without any prior notice. The most infuriating part of our experience, however, was the deposit recovery process. Despite submitting all requested documentation multiple times, they tried to charge a ludicrous £250 cleaning charge for pre-existing issues, such as dust and an unclean oven, that we had documented upon moving in. After presenting our evidence and threatening to escalate the matter through deposit protection services, we eventually received our deposit, though it took nearly a month and was still short by a few pounds. While the missing amount was small, it reflects the overall lack of professionalism. If Tesco wouldn't accept short payment for something as minor as a fanta, why should tenants tolerate this? In short, we found Lawsons & Daughters to be dishonest and unprofessional. They are very good at finding unjust loopholes to take your money in whatever way they can. I strongly advise future tenants to exercise caution. If you do choose to rent with them, make sure to document the condition of the property thoroughly, record all conversations in writing through email and be prepared to take legal action if the situation calls for it.

Samarth · 16 April 2025

★★★★★ 1/5

Google

The worst agency I’ve ever encountered in my life. Took them to the Property Ombudsman and I was awarded a compensation of £300. Khash and Armin lied to pressure me to move out of the property mid contract, or sign a new tenancy agreement with a £300 increase pcm, after signing a contract only two months ago. The contract states they would be responsible for paying council tax but they didn’t and collections officers from the council attended the property. What a nightmare. Mariam lost the keys to the property and had to beg me and let her make a cut. Never seen another agent more incompetent than her.

Chun · 16 April 2025

★★★★★ 5/5

Google

Great service. Rita was an excellent agent who was always quick to reply and made sure to guide us throughout the process of renting our property. Highly recommend

Katerina · 16 April 2025

★★★★★ 5/5

Google

Rita is our agent and she is amazing. She replies faster, she is smart and always help us with anything that is needed in regarding with properties, also showing us new market opportunities. The agency also give us fast responses and try to solve issues in alignment with our needs.

Roberta · 25 April 2024

★★★★★ 5/5

Google

I highly recommend Armin Nejad for his exceptional professionalism and expertise. Armin's attention to detail, prompt communication, and industry knowledge made my experience stress-free. He consistently offered honest, tailored advice. Not only is he an expert in his field, but his personable approach makes him a pleasure to work with.

R · 25 April 2024

★★★★★ 5/5

Google

I highly recommend Armin Nejad for his exceptional professionalism and expertise. Armin's attention to detail, prompt communication, and industry knowledge made my experience stress-free. He consistently offered honest, tailored advice. Not only is he an expert in his field, but his personable approach makes him a pleasure to work with.

Rohallah · 15 February 2024

★★★★★ 4/5

Google

I have dealt with their repair service for the properties so far, and I can say that overall, it is reliable, though it may require a bit of patience. They have a big team of skilled repairmen who know what they’re doing, and in the end, the job gets done well.

Vivi · 14 November 2025

★★★★★ 1/5

Google

On the 21st December 2019 coming up to Angel station in North London, I encountered a Lawson and Daughters fiat 500. There was a young Asian gentleman driving and the lady in the passenger seat. The first thing the driver did with a tent to create a third lane I squeeze in between cars, putting other road users at risk. The terrible driving continue with driver turning in and out of lanes, also indicating to pull over changed his mind at the last second and then swerving back into the road. I believe it is important for Lawson and Daughters, to speak to all employees who drives a company vehicle to drive respectfully as it could tarnish reputation of the company.

Lloyd · 15 June 2020

★★★★★ 5/5

Google

Insaf is a fantastic, helpful and very professional person. Her exceptional customer service is focused, passionate and best experience in renting proces. I would recommend to friends and family who provide perfect service for us. The 5 stars rating is because of their hard work. Thank you Insaf.

Fashionist · 15 February 2024

★★★★★ 5/5

Google

I rented a property recently with Lawson and Daughters through Rita. She is so proactive, rendered a top notch service, no wasting of time Am mostly thrilled by the cleanliness of the property.

OBY · 16 May 2025

★★★★★ 1/5

Google

Extremely poor service.

Larissa · 16 February 2026

★★★★★ 5/5

Google

Rita was incredibly helpful throughout the entire process! She’s always quick to assist and genuinely eager to help.

ILIANA · 27 March 2025

★★★★★ 5/5

Google

We had a very good experience dealing with Lawsons & Daughters. All the necessary paperwork was completed in a few weeks time. I would like to highlight Insaf as a diligent and responsible employee. She responded to our queries swiftly, dealt with the collection of documents and offered a general guidance regarding our tenancy. It was very helpful, thank you!

Nadja · 16 April 2025