5/5
TrustpilotExcellent service from Sarah Gerrett
Excellent service from Sarah Gerrett. Sarah couldn't have been more helpful and the process was smooth and professional. Thank you Sarah
Trusted Agent profile · London
Knight Frank City & East New Homes reviews in London
★★★★★
1,582 reviews across 2 platforms
Forum St. Paul?s, 33 Gutter Lane, London, EC2V 8AS, EC2V 8AS
Part of Knight Frank, see every office.
Knight Frank's office in London, at Forum St. Paul?s, is rated 4.8 out of 5 across 1,582 reviews on two platforms, including 14 Google reviews rated 3.4.
Reviews
Every review we hold for the London office, from every platform, shown as written. First names only.
Trustpilot5/5
TrustpilotProfessional settlement
I recently found a vacation rental Flat tin London UK, through Knight Frank. I would testify that the experience was exceptional. From the initial inquiry to the moment we moved in, every interaction was smooth and professional. In particular My sincere thank goes to Mr. Stan, The Associate, who assisted us, was incredibly responsive and knowledgeable. They answered all our questions promptly.
Agent replied · 22 October 2024
Thank you for the kind words Hanieh thanks for being a delight to work with. I hope you enjoy your new home in White City.Stan
5/5
TrustpilotOne of a kind Agency
We just moved to London and encountered a lot of Agents that didn’t treat us great and didn’t make us feel they had our interests in mind. Knight Frank was the opposite!Omran showed us a great property and was super responsive and helpful guiding us through the offer process.Highly Highly recommend!
Agent replied · 22 October 2024
Hi James, Thank you very much for the review. It was a pleasure to help you and Gretchen find your first flat in London and I hope you settle in smoothly in the area in time for Summer! Wishing you both all the best. See you around, Omran
5/5
TrustpilotNaeto Soludo
We have just moved out of our long-term rented property which was an emotional process. I just want to give a shout out to.Naeto Soludo who was professional, had a friendly manner and was able to lead us through the process to conclusion.
Agent replied · 22 October 2024
Hey Jemma, thank you so much for your kind words, it was lovely working with you and Stuart. Wishing you all the best in the future. Kind regards, Naeto
5/5
TrustpilotFreddie, Molly, Patricia and Kim at Knight Frank provided a responsive, professional service and delivered the results we wanted.
We used Knight Frank to market our house in Greenwich. Freddie, Molly, Patricia and Kim at Knight Frank provided a responsive, professional service and delivered the results we wanted. We've worked with them several times over the last few years and I'm happy to recommend this team.
Agent replied · 22 October 2024
Thank you for your kind words Elizabeth, it’s a pleasure working with you! Please do let us know if we can help elsewhere.
5/5
TrustpilotAn absolute star!
Our Knight Frank property manager Catrin Baker, is a superstar. We had some teething problems when we first moved into our flat and she has been brilliant at dealing with the issues as quickly and effectively as possible. She is exactly what you want in a property manager.
Agent replied · 22 October 2024
Dear BiancaThank you for your kind words. It was a pleasure to be able to help you settle into your new home. If I can be of any further assistance, please let me know.Kind regards,Catrin
5/5
TrustpilotInes Santos - Feedback
I found Ines (Santos) to be incredibly friendly, helpful, responsive, professional and responsive during our entire letting process. It was a refreshing change from the usual experience I had in previous processes, and given my experience, I would be excited, and frankly prefer, to engage with Knight Frank in the future.
Agent replied · 22 October 2024
Thank you so much for your kind words, Peter. I am so excited for you and Kaitlyn, it is such a great flat!I hope you are very happy there, see you around Notting Hill!Ines
5/5
TrustpilotBrigette from Renewals
We have had a great experience with Brigette. Throughout the process of negotiating our tenancy agreement extension, she has been professional, responsive, and accommodating. Her clear communication and willingness to address our needs made the entire process smooth and stress-free. Thank you for your assistance on this matter Brigette!
Agent replied · 22 October 2024
Dear PalomaThank you for your kind words and for being patient with the whole process. I am glad we managed to find a solution that works for everyone. Kind regardsBrigette
5/5
TrustpilotProperty management
Chervon handled the management of my rental flat for a number of years. She was always on hand for any queries, and sorted out any issues promptly. I felt very confident leaving the property in her hands. Many thanks.
Agent replied · 27 December 2024
Thank you Elizabeth for the positive review, it has been a pleasure working with you. All the best, Chervon
5/5
TrustpilotI had the pleasure of working with Mark…
I had the pleasure of working with Mark and Priya both of whom ensured the rental process was extremely efficient due to their professionalism and attention to detail throughout. I would highly recommend and look forward to working with them again.
Agent replied · 22 October 2024
Thank you ever so much for oyur kinds words Lisa. We are both so thrilled we could assist!Thank youMark and Priya
5/5
TrustpilotLong term tenant
I've livent as a tenant in a flat managed by Knight Frank for 11 years and during that period all my interaction with the agency have been impeccable. They have been always on time and kept me informed when the situation required it.
Agent replied · 22 October 2024
Dear Ovidiu,Thank you for your kind words, it was a pleasure to assist you! All the best,Shannon
5/5
TrustpilotThe team are incredibly professional
The team are incredibly professional, efficient and attentive to every detail. We have been working with the KF team across our portfolio for many years and they have never let us down.
5/5
TrustpilotVery good service
We have had a very good experience in dealing with Knight Frank thus far. Gary Weatherall has been managing our property has been quick and helpful in dealing with questions coming up.
Agent replied · 22 October 2024
Thank you for your review. It is a pleasure working with you. Gary
5/5
TrustpilotAmazing service from Walid
Walid at Knight Frank was excellent from start to finish!We viewed multiple flats with Walid and he didn’t settle until he found the perfect option for us, also kept us updated throughout the whole process.Thanks for putting everything together Walid, we would definitely deal with you again.
Agent replied · 22 October 2024
Dear Joe,Great pleasure to work with you, I’m glad we found you the right property in the end and very much hope you enjoy your new home.Look forward to working with you again,Walid
1/5
TrustpilotIf I could give a 0 here I would.
If I could give a 0 here I would.I contacted Birmingham office and spoke to a Mr Charles Shephard.He came out to have a look and said he would email back a valuation the next day.One week later he said he would send it immediately and still no email.After 10 days I called him and he gave me the valuation over the phone and said he would not need to send the email.How unprofessional is that. Sadly he has not responded to emails or phone calls and voicemails left over a week now.Beware.
5/5
TrustpilotKnight Frank at Belsize Park are great!
Knight Frank at Belsize Park have been managing the letting of two investment properties for me (recently my contact there has been Josh). They have been very reasonable, professional, prompt, polite and competent. I feel I can have confidence in their ability and that they care about my wishes and expectations.
Agent replied · 22 October 2024
Thank you Mahmoud, we look forward to continuing to deliver and exceed your expectations this year. Best wishes, Josh
5/5
TrustpilotA good experience
I've been recently renting through Knight Frank, and it's a positive experience. The communication with the letting agency is very good. Any concerns or questions I had were addressed promptly, making me feel valued as a tenant.Satisfying customer service, transparent communication, it's a reliable and professional letting agency for a stress-free renting.
Agent replied · 22 October 2024
Dear Marzena, Thank you very much for taking the time to provide this review. I will continue to provide support throughout your tenancy as and when needed. Kind regards,Jocelyn
5/5
TrustpilotSmooth processes, good service
I’m a tenant with a property for which Knight Frank are the estate agents. Have renewed my contract a few times now and they always ensure it’s a smooth and seamless process. Vinnie from renewals in particular handled my renewal and did an excellent job of making sure everything got done swiftly.
Agent replied · 22 October 2024
Dear Manan,Thank you for the lovely review.It has been a pleasure to assist you from your search all the way to renewing your tenancy again with us.Thank you for choosing Knight Frank once again.Kind regards,Vinnie
5/5
TrustpilotSuccessful result
Selling property in this market is a lottery and its likely to remain unpredictable. Knight Frank never over promised and they did deliver. We did not require daily updates and constant hassle so maybe we were lucky but we achieved the result we wanted in a decent time frame which is all we asked
Agent replied · 22 October 2024
Dear Brian, Thank you so much for your kind review - it's really appreciated. We enjoyed working with you both and wish you all the best for the future. Kind RegardsPaddy and the Knight Frank Bishop's Stortford & Cambridgeshire team
5/5
TrustpilotVery good service.
James at Knight Frank has been an absolute pleasure to deal with. He is kind, responsive and highly knowledgeable. We are moving to London from abroad, and we hope that anyone else we deal with will be like James.
Agent replied · 27 December 2024
Thank you for the kind review, Ronnie.It’s been a pleasure helping you, and I look forward to finally meeting when you are in the UK!Very best,James
5/5
TrustpilotVery good experience
We had a very good experience working with Summer White at Knight Frank Fulham.She is always very responsive, on time and give good advice.Being new to the UK, she walked us through the whole letting process explaining the different steps.I definitely recommend!
Agent replied · 22 October 2024
Dear Elodie,Thank you for the wonderful feedback! It was a pleasure assisting you with the letting process, and I'm glad I could help make your transition to the UK smooth. I am always here to support you with any future needs. Looking forward to working together again!Best wishes,Summer
5/5
TrustpilotThe team at Knight Frank ( Mark Batty
The team at Knight Frank ( Mark Batty, Eleanor Davis, Ruby Goddard and Jason Chu) have been excellent in getting some great tenants for me during the lockdown. They have ensured that the process of these overseas tenants occupying the flat ran smoothly especially during these difficult times. The property managers Ruby and Jason have liased with the tenants in regards to any issues in a timely manner and respond to my emails within a day. I would highly recommend Knight Frank ( Waterloo Branch)
Agent replied · 22 October 2024
Thank you ever so much for your kind words. The teams are thrilled to hear you have had such a wonderful experience! Thank you. Knight Frank Lettings
5/5
TrustpilotReview of Knight Frank’s (Lettings) Accounts Dept/Ehteshaam Ahmed
I had a very positive experience with the Knight Frank Lettings Department’s Ehteshaam Ahmed today. I had, what I felt, was a complicated query to deal with but he advised me in such a helpful and professional manner that the problem was sorted in next to no time… Very grateful and I appreciated his time on the matter. Regards, Venetia.
Agent replied · 22 October 2024
Dear Venetia,Thank you very much for taking the time to leave such a glowing review! I am very glad to hear that you had a positive experience with our service. It was a pleasure to assist you with your query.As mentioned before, please feel free to let me know if you ever have any questions.Kind regards,Ehteshaam
5/5
TrustpilotReliable efficiency.
I have always enjoyed an extremely good relationship with Knight Frank particularly because you can trust. Recently I have found Vinnie Selvakumar to be most efficient and helpful in administering and sorting out very swiftly a rental renewal. Thank you
Agent replied · 22 October 2024
Dear Gabriella,Thank you for the lovely review.It has been a pleasure to assist you and thanks again for choosing Knight Frank.Kind regards,Vinnie
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