Trusted Agent profile · London
★★★★★
1,581 reviews across 2 platforms
Forum St. Paul?s, 33 Gutter Lane, London, EC2V 8AS, EC2V 8AS
Part of Knight Frank, see every office.
Knight Frank's office in London, at Forum St. Paul?s, is rated 4.8 out of 5 across 1,581 reviews on two platforms, including 14 Google reviews rated 3.4.
Every review we hold for the London office, from every platform, shown as written. First names only.
5/5
TrustpilotOutstanding Service from Natalie
Natalie provided outstanding service from start to finish. Her expertise, diligence, and friendly personality made the entire process a pleasure. Thanks Natalie!
Thank you so much for your kind words, I am so pleased to hear that you had a positive experience with myself and I wish you all the very best in your new home! Best wishes, Natalie
5/5
TrustpilotThe Best Letting Agent in London!
I could not recommend Ed Pawson in lettings more highly. He has worked tirelessly for us searching high and low for the perfect home. Even organising a viewing after he had finished work. He is one of the only agents I have experienced who returns calls and makes them! He is definitely your man for the job.
Thank you for the kind words! I look forward to working with you in the future.Ed
5/5
TrustpilotSummer has been incredibly helpful !
Summer has been incredibly helpful in oir quest for the perfect house in Parsons Green !
Thank you for your kind words, I really hope I can help find you the perfect home! Summer
5/5
TrustpilotExcellent service for end of tenancy
Shannon Adjei provided excellent service to us when we reached the end of our tenancy. She set out the process and requirements in detail, which was very helpful and made our move so much easier. She also arranged for a prompt check out report and then facilitated the repayment of the deposit promptly and effectively. She was a pleasure to work with and I would recommend her.
Thank you for your wonderful review! It was a pleasure assisting with your end of tenancy and I’m glad I could make the process smoother for you. Best wishes! Shannon
5/5
TrustpilotCharlie & Kev from Notting Hill office…
Charlie & Kev from Notting Hill office were excellent agents - fast in response, scheduling the visit, and answering questions over the phone/email. During the visit they were professional, friendly, and earnest in sharing info about the property. They made the visit enjoyable. They were also efficient in handing me over to the rest of team to execute on the rental. Cheers guys!
Thank you very much, it was a pleasure working with you. I hope you enjoy the new job and wish you the best of luck.
5/5
TrustpilotWe let 2 properties with KF and had a…
We let 2 properties with KF and had a very good experience with their property mgmt. In particular, Jane Wallworth and her team are extremely helpful, responsive and oriented to detail. Working with Jane is definitely one of the reasons for us choosing KF. Best regards, Guillermo and Tamara
Dear Guillermo and Tamara, thank you so much for your kind comments, they really are appreciated. Kind regardsJane
1/5
TrustpilotHolding a rental deposit of over £20k…
Holding a rental deposit of over £20k after my family exited a rental property rented by KF. The property was left better than it was given to us and we have waited over two months for the deposit to be refunded. The individuals dealt with at HQ have been terrible and made my wife's life a living hell this past month....
Brendan, We are sorry to hear about your experience with the end of your tenancy. A member of the team will contact you shortly. Please accept our apologies again. Knight Frank
5/5
TrustpilotProactive and helpful
Stine was super helpful, always going above and beyond looking to assist even as I kept changing criteria and timing in my search!
Dear Patrick, It has been a pleasure to help you in your search for your next home.Feel free to reach out anytime you may need my assistance!Best of luck with your move-in!Best wishes,Stine
5/5
TrustpilotGreat experience
We have had the pleasure of working with Walid in finding our next residence in London. We initially missed out on previous property but Walid assisted us in finding an identical one within the same complex. Walid has an exceptional work ethic and kept us in the loop with the entire process, he is an asset to the Knight Frank team, they are very lucky to have him!
Dear Genevieve,Thank you for your kind review. I’m very grateful for the swift cooperation and teamwork that facilitated a smooth move-in for you and James.Wishing you both all the best,Walid
5/5
TrustpilotNote of Appreciation
I would like to give a special commendation and appreciation to the service provided by Philip Dunn at Knight Frank who is very helpful, responsive and professional in providing services to me. As a distant owner of a flat in London, the time difference makes it difficult for rental matters to be handled. Philip's responsiveness and professional advice was most impressive especially in matters relating to letting and tenant management. Highly appreciated for giving me peace of mind.
Thank you Melanie for your kind words, it is a pleasure to be trusted to look after your property. Phillip
5/5
TrustpilotTotal Professional Service at Knight Frank
Knight Frank has provided me a very stress-free and well professional service in finding me the tenants. I do highly recommend it to my fellow landlords.Especial thanks to Robert ( Englands Lane branch) and Kim for their politeness and experienced presentation.
Thank you for your very kind review. It was a pleasure assisting you.Robert
5/5
TrustpilotSmooth process from start to finish
It was a pleasure to work with the Knight Frank team and especially with James who made the process very smooth for us and helped us secure the apartment.
5/5
TrustpilotKnight Frank are very professional and reliable
The staff at Knight Frank are very professional and reliable.It is very reassuring to know that every time I have a detailed question, they respond quickly and politely.I had recently communicated with them by email, but they followed up with a phone call to help me resolve my housing concerns.They are a trusted partner who always provides a great customer experience.
Dear Mr NakamuraThank you for your kind words. It's always a pleasure assisting you. If there's anything else we can do to help, please don't hesitate to let us know.Japan Desk Team
1/5
TrustpilotAwful experience Property management
Unfortunately it’s not first time when I found in monthly Knight Frank Landlord statements expenses which I did not authorised , I did not receive even any information about issue or quote. For example last example cost me £335 for new blind - it’s not urgent issue, why my property manager Pritesh Makwana did not inform me about issue and give me quotes in advance for approval? I got contract with Knight Frank for letting and property management but unfortunately I did not receive regular updates. Also I have to mention that quotes usually are extremely high and not competitive. Very disappointing in Knight Frank Standards in property management I send email according this issue to property manager with copy to regional manager but unfortunately - no reply as usual .
Dear Mr Zemlaysnikiy, We are really sorry to hear about your experience. Please reach out to complaints@knightfrank.com so we can look into this matter further. Please accept our apologies again. Knight Frank
5/5
Trustpilot5 stars
Big thank you to Jocelyn who has been very patient with me and very helpful during my tenancy.
Hi Mazen,Thank you very much for taking the time to provide this review. I’m grateful for the opportunity to assist you. If you have any questions, don’t hesitate to reach out.Kind regards,Jocelyn
5/5
TrustpilotVery helpful and professional
I had a great experience working with Michelle Henry, our property manager. She was extremely professional, always prompt with her communication, and went above and beyond to ensure everything was handled smoothly. Her helpful attitude made the entire process stress-free. I would highly recommend her services to anyone looking for a reliable and dedicated lettings manager.
Dear Julie, thank you for taking the time to write a review and your kind words. I am very pleased you were happy with the service provided to you. It was a pleasure working with you. I wish you all the very best. Kind regardsMichelle
5/5
TrustpilotOmar is the Best estate agent I’ve ever…
Omar is the Best estate agent I’ve ever met. He take care of the process like it’s his flat. Perfect experience!
It was a pleasure to assist you with the search Han, wishing you all the best with the new tenancy. Omar
5/5
TrustpilotKatie Shaw was the best
Katie Shaw was the best, professional, and honest and kept us up-to-date through out the process. Katoe knows her stuff!
Dear Dan,Thank you so much for your lovely feedback, it was such a pleasure working with you and Rachael on your property. You were both so responsive throughout the whole process, and I look forward to working with you again in the future! If you need anything we are always around to help!Best wishes, Katie
5/5
TrustpilotThank you Vinnie
Vinnie from Renewals was very helpful and efficient for the process to renew my tenancy agreement. I highly recommend him/Knight Frank.
Dear Severine,Thank you very much for your kind words.It was a pleasure to assist you in your renewal of your tenancy and thank you again for being so patient during the negotiations.Kind regards,Vinnie
5/5
TrustpilotGreat experience
Very helpful, efficient and communicative through the entire process! Thank you Louna
Thank you for your kind words Charles. I wish you and Tim and smooth move-in and many happy years in the new loft. Kind regards,Louna
5/5
TrustpilotI had a great experience with Knight…
I had a great experience with Knight Frank, particularly with Sasha who has been the friendly, understanding, trustable, easy-going and efficient agent that we needed in the stressfull process of moving into a new home in London.She always responds to my needs promptly and helps handle various housing repair issues. With her around, I feel reassured.
Yao, thank you very much for your lovely feedback!It has been a pleasure working with you and helping you get settled into your new home. Kindest regardsSasha
5/5
TrustpilotGreat support at end of tenancy
Great support at end of tenancy. Thank you Jocelyn.
Thank you very much for the review LB. I'm glad I could support you through the end of your tenancy. Wishing you all the best in the future!Jocelyn
5/5
TrustpilotGreat working experience with Mo Govani
I have had the privilege of working with Mo Govani who is managing our property over the last years and I have been super pleased with his responsiveness, his bias for action and proactive approach to solving issues with my tenants. As we on board a new tenant on Aug 15, I look forward to working again with Mo.
Thank you Uwem for your kind words. I also look forward to working with you in the future. Mo
5/5
TrustpilotExceptional support from Michelle Henry
I can't speak highly enough of Michelle Henry! She’s been an absolute star throughout the entire process. From start to finish, she was always on top of everything, quick to respond, and genuinely cared about making sure things went smoothly. Michelle’s expertise and warm personality made what could have been stressful feel easy and manageable.
Dear Hamza, thank you for taking the time to write a review and your kind words. I am very pleased you were happy with the service provided to you. It was a pleasure helping you during your tenancy. I wish you all the very best. Kind regardsMichelle
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