Trusted Agent profile · London
★★★★★
1,581 reviews across 2 platforms
Forum St. Paul?s, 33 Gutter Lane, London, EC2V 8AS, EC2V 8AS
Part of Knight Frank, see every office.
Knight Frank's office in London, at Forum St. Paul?s, is rated 4.8 out of 5 across 1,581 reviews on two platforms, including 14 Google reviews rated 3.4.
Every review we hold for the London office, from every platform, shown as written. First names only.
5/5
TrustpilotWorking with Chanell at KF was a very…
Working with Chanell at KF was a very pleasant experience. Chanell is very professional, timely and thorough. I highly recommend working with her for your property search.
Dear Robin,Thank you for your kind feedback, it was a pleasure being a part of your UK property search, and would be glad to be of assistance in the future. Kind regards,Chanell
5/5
TrustpilotFirst class service and professionalism.
We have been both buyers and sellers of properties through Knight Frank within the last 18 months and the experience from both perspectives has been exceptional. As a retired property solicitor I have held a somewhat cynical view of some estate agents but the Knight Frank team in Clifton have exceeded all expectations through their unfailing professionalism, courtesy and calm, considered advice throughout the process. The entire team there are a delight to deal with and they are completely on top of transactions providing helpful support but without unnecessary interference. I would strongly recommend this firm with no hesitation.
Thank you so much for such a positive review. We are thrilled to have been successful in the sale and purchase previously and have enjoyed working with you immensely.
5/5
TrustpilotFahima has been very helpful everytime…
Fahima has been very helpful everytime when having an issue with our rental,her prompt and efficient assistant has made this process stress free
Thank you for the kinds works, it was a pleasure working with you!Kind Regards, Fahima
5/5
TrustpilotVery helpful
Very helpful. Made moving in and out easy.
Hi Hope, Thank you so much for your kind revie, it really means a lot. I’m very pleased to hear that your move-out process went smoothly. It was a pleasure assisting you throughout, and I truly appreciate your cooperation along the way. Wishing you all the very best in your new home! Lety
5/5
TrustpilotEd made the experience!
Ed Moss was incredibly helpful and was always very quick to respond to questions. Lovely experience.
We're so glad to hear you had a lovely experience! Thank you for your kind words. Ed
5/5
TrustpilotTruly positive experience!
I recently had the pleasure of working with Ehteshaam Ahmed from Knight Frank for my tenancy needs, and his service was exemplary. Ehteshaam's professionalism, market knowledge, and responsiveness made the entire process smooth and stress-free. He showed genuine care for my concerns, providing valuable advice and going above and beyond to ensure my satisfaction. His efficiency and attention to detail were remarkable, making him highly recommendable for anyone in need of real estate assistance. Thank you, Ehteshaam, for a truly positive experience!
Thank you very much for your glowing review and I am delighted to hear that you were satisfied with the service provided. Likewise, I am very grateful for the opportunity to assist you. Please do not hesitate to reach out should you require any assistance in the future.Ehteshaam
5/5
TrustpilotThanks to Vinnie
Many thanks to Vinnie from Renewals in being proactive managing my tenancy agreement with my tenants.
Thank you for the lovely review. It was a pleasure to assist you.Kind regards,Vinnie
5/5
TrustpilotThe best agency I worked with in London…
The best agency I worked with in London as a tenant.I have experience of collaboration with Knight Frank Hyde Park. In most of cases the communication is smooth. If there was a fault to do some jobs on the property or miscommunication, they always provided a lot of explanations and helped to finally fix the issues quickly. I enjoyed my collaboration with Hamzah Musaddaq as a property manager. He helped us to quickly and effectively eliminate mice problem in the apartment as well as some plumbing-related issues. I hope the experience will remain at the same high level till the end of my tenancy.
Thank you so much for your kind words Tigran! It is a pleasure to help and I really appreciate your collaboration and quick responses throughout. I will do my best to ensure that you receive the same high standard of service throughout your tenancy and that you have a very comfortable stay. If you need anything, please do reach out and I will do my best to help.Hamzah
5/5
TrustpilotProfessional and helpful
Summer was incredibly professional and helpful in all our interactions. I look forward to working with her again.
Hi Joseph, Thank you so much for your kind words! It was a pleasure working with you, and I'm glad I could assist. I look forward to working with you again in the future!Summer
5/5
TrustpilotAgent Helen was wonderful in our house…
Agent Helen was wonderful in our house search. She was timely with responses and helpful with our transition.
Thank you so much for your kind review. I hope you and the family will be very happy in your new home and are settling in. Please do let me know if I can ever help in the future. Best wishesHelen
5/5
TrustpilotI work with knight frank
I work with knight frank. They manage our rental flat. Katie their property manager is really the best. Such attention is paid to each of our email and request. They are prompt and caring . I’m so happy with their service. Thank you Katie and the rest of the team.
Thank you so much for your kind words. It has been a pleasure working with you to make sure your property is kept in the best order
5/5
Trustpilotprofessional service!
Knight Frank has been very professional and efficient in processing my rental offer and getting all the documentation done before I move in- it was a seamless process! Rosi- my property manager has been very helpful to support with my request after move in, she assisted me in applying underground parking slot, fixing of the aircon and replacement of worn mattress. she has been very helpful and responsive.
Hi Cindy,Thankyou for your kind words, its greatly appreciated!I am glad I could assist on these matters & happy to hear you are satisfied with our service.Kind regards,Rosi
5/5
TrustpilotVinoath (Vinny) Selvakumar & Oliver Hepplewhite are both excellent & efficient.
Vinoath (Vinny) Selvakumar and his colleague Oliver Hepplewhite provided me (a vetaran Central London Landlord with almost 30 years of letting experience) with outstanding service and excellent responsiveness. Vinny and Oliver helped to efficiently and effectively negotiate with my long-term tenants to renew their 3-year lease at a decent market rate, despite the tenants' reservations.Tip: would KF please provide their teams with overseas clients & landlords a work mobile phone that has WhatsApp installed, for easier cross-border communications? KF & I used emails and team would ring me back on my mobile, but I was travelling for business in January, so Vinny & Oliver could have saved KF some $ if they were provided with work phones with WhatsApp installed on it.
Dear Li-Ann,Thank you very much for the lovely review.We are thrilled the renewal was agreed in the end after all the negotiations that took place.Again, thank you for choosing Knight Frank.All the best.Kind regards,Ollie and Vinnie
5/5
TrustpilotPurchaser
Isobel did a fantastic job from the first time I contacted the office to view another apartment. She used her initiative, showed me an apartment I had not asked to see but she thought would be suitable. When it was taken off the market she remembered 12 months later and reached out to both parties and managed after much hard work and her pro-active approach to get it over the line creating both a delighted buyer and a delighted seller.
Thank you for the review Jill! It has been great working with you over the last year and a half, and I am delighted that we have found you a wonderful home here in Richmond. Wishing you many happy years and memories here, and do let us know if there is anything else we can assist with. All the best, Isobel
5/5
TrustpilotGreat customer service
Our recent interactions with Knight Frank were very positive. Client adviser Ehteshaam Ahmed was extremely helpful, efficient and professional at helping us rectify a billing issue. Highly recommend. Eileen and Allan.
Thank you both for your glowing review and I am glad I could be of assistance. Please do not hesitate to reach out should you require any further assistance. Ehteshaam
5/5
TrustpilotExcellent lease management
Salome has been our main contact at Knight Frank for almost 18 months and has been fantastic!Whenever there is any issues we always get a reply within a day and she is quick to engage to sort out any works.
Thank you for the lovely review. It is a pleasure looking after you and hope you enjoy your stay with us.Salome
5/5
TrustpilotShout out to Wendy!
Wendy is a credit to Knight Frank. She has gone above and beyond for me and I really appreciate it!! I’ve always had a very good experience with Knight Frank- would highly recommend
My pleasure Olivia. A small helping hand is the least I can do. I wish you all the best. Best, Wendy
5/5
TrustpilotExperience Tells
All purchases have up's and down's and it's frequently not what's expected that catches you out. Knight Frank, I assume like most other agents did the basics well. What made their service special was how the unexpected was dealt with in a calm and professional manner - and this made all the difference as stress levels rose. Specific name checks here for James Way in the Stratford office and Giselle Holman in Bristol. Many thanks.
Thank you for your kind words. We are delighted to have helped you with your purchase and I hope you will be enjoying your new home for many years.Best wishesJames
5/5
TrustpilotRent renewal
Rent renewalI have dealt with Laura Heron who has been totally on it and professional in terms of how we have renewed our rent contract. No nonsense and just got on with it.Mike
Thank you ever so much Mike, for your kind review. It was a pleasure assisting you. Laura
5/5
TrustpilotAnna Narizzano was extremely efficient…
Anna Narizzano was extremely efficient at organising viewings, speedily agreed a price and worked tirelessly to reach an exchange of contracts.
Dear Richard,Thank you so much! It was an absolute pleasure working with you throughout the entire process of finding your new home. Wishing you all the best as you settle into your new home. If you ever need anything in the future, don’t hesitate to reach out. Congratulations again!Kind regards,Anna and the Knight Frank Chelsea team
5/5
TrustpilotA Five-Star Experience with Eleanor Davis at Knight Frank
Eleanor Davis from Knight Frank provided exceptional service during my search for a flat. Her professionalism, knowledge, and dedication were truly commendable. Thank you to Eleanor for her expertise.
Thank you very much for your kind words, Daniela. They are much appreciated. Wishing you all well in your new property. Thanks, Ellie.
4/5
TrustpilotRental and transition to occupancy …
The agency has been very professional and we have been satisfied
Thank you so much for your feedback and kind words about our team and service. We’re really pleased to hear you’ve had a positive experience with us. We will, of course, try to support and assist you throughout your tenancy and jump in wherever we can, even though the property is managed by the landlord. Tina
5/5
TrustpilotAmazing experience
Best experience I’ve had in London by far, they are great professionals. From the search, to the docs when we found a house, everything was smooth and perfect. The check in was easy and flexible, and everything I asked for when I first saw the house was raised by them and fixed before I arrived. Great experience, can’t recommend them enough!!
5/5
TrustpilotHenry Nwokejiobi is truly top tier.
Henry Nwokejiobi is truly top tier.He is quick to respond and very helpful with all the questions I have and is always helpful with any concerns I have.
Dear Ali,Thank you very much for your kind words. I endeavour to continue giving my best and offering a high level of service as your property manager, Thank you once again.Henry
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