Every review we hold for the London office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotGreat all round service, a second time
I have used the Knight Frank team in Bath (Francesca Leighton Scott, assisted by Steve Dean and Phoebe and Florence) on the sale of my village cottage. It is my second time working with this team and the service has been every bit as good as previously, tailored for the different style of property and type of buyer. As previously, the essence of the property was well understood by Fran and Steve, brilliantly captured in photos and text, and conveyed successfully to the market. Great communication and strategising throughout, culminating in a sale at the asking price. Who could ask for more? Highly recommended.
Tim · 18 November 2024
Agent replied · 22 October 2024
Thank you so much for this Tim, it is great to know that our collective efforts as a team are creating such a positive experience for our clients as this is exactly what we strive to do! We have all thoroughly enjoyed working with you to date and look forward to continuing to build this relationship in the future. Kindest regards, Fran, Steve, Phoebe, Florence and the Bath Knight Frank team.
★★★★★ 5/5
TrustpilotThe whole process of selling our property
The whole process of selling our property was a pleasant one.
Chris · 9 September 2026
Agent replied · 22 October 2024
Hi Chris, thank you for your kind words and for trusting us with the sale of your home. We hope you are loving life in The Cotswolds, and would love to stay in touch.
All the best,
James Ackerley, James Godley and the rest of the Knight Frank Guildford team
★★★★★ 5/5
TrustpilotWell done Jade!
Highly recommend Jade at Kensington branch - we found her to be very efficient, personable and reliable. She is a great communicator and has helped us to achieve a very smooth sale.
SF · 16 November 2024
Agent replied · 27 December 2024
Dear SF,I’m delighted that you’ve had such a positive experience subsequent to instructing us. I look forward to working together with you both again in the future.Best wishes,Jade & the Knight Frank Kensington team!
★★★★★ 5/5
TrustpilotA wonderful experience
Summer was incredibly helpful and flexible while we were searching for a rental property. She was excellent at communicating via email, phone and WhatsApp. I felt as though Summer genuinely cared about finding us a home, which was very refreshing.
AR · 1 July 2024
Agent replied · 22 October 2024
Thank you so much for your kind words! I'm thrilled to hear that you had a positive experience while searching for a rental property. It was my pleasure to assist you. If you have any further questions or need assistance in the future, please don't hesitate to reach out.
★★★★★ 5/5
TrustpilotAmazing Service from Josh Ward-Brickett
Josh has been nothing short of exceptional in his work with his clients. He has some of the best service I have seen amongst property managers and always provides good advice while delivering efficient and effective solutions whenever problems arise. Thank you for your work.
Ja · 28 March 2024
Agent replied · 22 October 2024
Ja thank you very much for your kind words. I am extremely glad to be able to deliver a best in class service and will continue to do so. Best wishes, Josh
★★★★★ 5/5
TrustpilotWe dealt with Laura Eaton for our first…
We dealt with Laura Eaton for our first tenancy with KF and she had been first class. Great communication and empathy would highly recommend quick to respond drop out queries and great follow up. Well done Laura.
Bridgeen · 20 August 2024
Agent replied · 22 October 2024
Thank you Bridgeen, it has been a pleasure to assist you and Howard, I hope all goes well with the unpackingKind regardsLaura
★★★★★ 5/5
TrustpilotGreat - responsive and professional
Great support and professionalism throughout our tenancy. Highly recommended
Jess · 17 September 2026
Agent replied · 24 September 2026
Dear Jessica,
Thank you for your email and review your kind words are appreciated. It was a pleasure to be able to assist you with any issues at the house during your tenancy.
Kind regards,
Catrin
★★★★★ 5/5
TrustpilotEfficient and smooth admin under…
Efficient and smooth admin under supervision of Liv Papps
Tufan · 16 September 2026
Agent replied · 24 September 2026
Thank you for your review! We're pleased to hear the process was efficient and smooth. We appreciate your feedback and are glad we could help.
★★★★★ 5/5
TrustpilotImpressive service
Searching for a rental apartment in London is always a challenging task. We were fortunate to have met Walid Javadi, who demonstrated exceptional service, professionalism, and most importantly, participation in solving the problem that we faced. We will remember this moment thanks to Walid and Knight Frank.
Oleg · 8 February 2024
Agent replied · 22 October 2024
Dear Oleg, A sincere pleasure to be your trusted advisor in finding your new home. I am glad we managed to get everything across the line in time, and very much look forward to a long-standing relationship between us.Best,Walid
★★★★★ 5/5
TrustpilotAva HO is my property manager and she’s…
Ava HO is my property manager and she’s a star, always proactive and responsive when I have an issue, ensuring a smooth communication! Thank you so much!!
Sidonie · 13 May 2026
Agent replied · 28 May 2026
Hi Sidonie,
Thank you so much for your kind words. I’m really glad I could help.
Please feel free to reach out anytime.
Best regards,
Ava
★★★★★ 5/5
TrustpilotCustomers Service at its best.
We unfortunately experienced many delays with our sale process with various issues down the chain.But of huge importance is the fact that the property we were purchasing was being marketed by Knight Frank who were very supportive especially when one considers they were not our selling agents; but representing the sale of the property we planned to purchase. One lady in particular Fiona was remarkable who kept tabs with each and every movement and was giving updates regularly and being extra mindful of how delicate and stressful the situation had become. If you are looking to sell your property go with Knight Frank, customer service above and beyond!!
Michael · 17 January 2024
★★★★★ 5/5
Trustpilot2024 Renewal with Vinnie
Dealing with our 2024 renewal with Vinnie was seamless! He was very responsive and fair-minded throughout the process, finally drafting our renewal addendum extremely promptly within an hour of our final agreement with the landlord.
William · 16 September 2024
Agent replied · 22 October 2024
Dear William,Thank you for the lovely review.It was a pleasure to assist you in the process and thank you for choosing Knight Frank.Kind regards,Vinnie
★★★★★ 5/5
TrustpilotHenry - Knnight Frank
Henry is our property manager; he is always extremely swift in responding, and effective at generating the necessary action to ensure any problem we have is resolved efficiently. He is also very kind and genuine.
Dan · 15 September 2024
Agent replied · 22 October 2024
Thank you very much for your kind words Dan. I pray I continue to deliver high quality service to you as a Knight Frank Client and continue to give my best as your property manager. Thank you once again.Henry
★★★★★ 5/5
TrustpilotThank you to Regvita B
Thank you to Regvita B. for all her support & help through my (little) technical glitches at my flat. She is always available and comes back to me really quickly which is much appreciated. A
AURELIE · 13 September 2024
Agent replied · 22 October 2024
Thank you for your feedback and its my pleasure assisting you, please do not hesitate to contact me should you require anything else.Regvita
★★★★★ 5/5
TrustpilotWe recently purchased our house through…
We recently purchased our house through Knight Frank Clifton. Rachael Hancock and team supported us on the sales progression. She kept us informed and chased the vendor when necessary to keep momentum during conveyancing. Rachael and team were professional and responsive.
Jerry · 2 June 2024
Agent replied · 22 October 2024
Many thanks for taking the time to leave a review. It was a team effort with yourselves to get this across the line. We hope you will be very happy in your new home.
★★★★★ 5/5
TrustpilotOur Property Manager
Our Property Manager, Ava Ho, has been doing a great job in managing our property. She is efficient, proactive and professional. Definitely an asset to the company!
CY · 11 May 2026
Agent replied · 22 October 2024
Hi Catherine,
Thank you so much for your kind feedback, I really appreciate it and it’s been a pleasure working with you.
Best regards,
Ava
★★★★★ 5/5
TrustpilotI greatly appreciated working with…
I greatly appreciated working with Vinoath (Vinnie) Selvakumar. He was prompt in his responses to my numerous inquiries throughout the duration of our clients tenancy renewal period. Vinnie was very professional in all our dealings and Knight Frank is luck to have him as a representative for their organization.
Brad · 19 December 2023
Agent replied · 22 October 2024
Dear Brad,It was a pleasure to assist you in your client’s renewal.Thank you for the kind words, greatly appreciated.Kind regards,Vinnie
★★★★★ 5/5
TrustpilotExcellent service from Knight Frank
Excellent service from Knight Frank . They have been looking after my property for many years . Always sending me necessary emails and updates regarding my flat . Thank you to Regvita Burdiniene and Charlotte Maclean and the lettings team . Everyone very professional and helpful.
Maryam · 13 February 2024
Agent replied · 22 October 2024
Thank you for your kind words Maryam. It has been a pleasure to assist you with your renewal and to manage your property. Please don’t hesitate to contact us should you require any further assistance.Regvita and Charlotte
★★★★★ 5/5
TrustpilotExcellent Experience
I worked with the Knight Frank team to get my property marketed and rented over the last few months. I interacted with a number of their team members (Zara, Stefanie, Allan- Ongoing Property Manager) during this time and found them all to be very professional and responsive to my needs. I genuinely felt they were looking out for my best interest and not simply trying to find any tenant. I would recommend their services to a potential client.
JF · 21 November 2024
Agent replied · 27 December 2024
Thank you for your kind words Jumoke, and it was a pleasure finding you a tenant.We look forward to continuing to work with you. All the best,Kavita and the Ascot team
★★★★★ 5/5
TrustpilotSummer White - helpful and responsive in our Lettings process
Summer was really helpful when arranging to view the property with my partner and following this, she was has been very responsive in facilitating the process of letting the property. Thanks for your help so far Summer!
Stephanie · 1 August 2024
Agent replied · 22 October 2024
Dear Steph, thank you for your kind words, I am delighted to have found a great home for both of you. Best wishesSummer
★★★★★ 5/5
TrustpilotJamie Vass
Jamie Vass and the KF team supporting him were excellent. Jamie was extremely efficient ; excellent re his communication ; very thorough; quick and responsive ; all executed with a warm and charming style. A credit to KF. And an excellent rental outcome. Gavin
Gavin · 23 March 2024
Agent replied · 22 October 2024
Thank you Gavin. It was a pleasure assisting you and I do hope everything is going well. Thank you again. Jamie
★★★★★ 5/5
TrustpilotKavita and Katie are great.
NA · 5 October 2026
Agent replied · 10 October 2026
Thank you so much for your lovely review! Kavita and I really appreciate your kind words and are so pleased we could help.
Kind regards,
Katie
★★★★★ 5/5
TrustpilotExcellent service from Knight Frank
We have had an excellent experience with Knight Frank that we are using as our agent for renting out our appartment. In particular Louna has been very proactive and helpful and I would strongly recommend her services.
Julien · 31 July 2024
Agent replied · 22 October 2024
Dear Julien and Mervy, Thank you for your kind words. It was a pleasure helping you on this occasion. Best wishes,Louna
★★★★★ 5/5
TrustpilotExtremely professional and helpful…
Extremely professional and helpful throughout. Catrin Baker has been particularly impressive in the speed and supportiveness of her responses. It makes us as tenants feel very looked after and that we will be safe and happy in our new flat
Jonathan · 6 June 2024
Agent replied · 22 October 2024
Dear JonathanIt has been a pleasure to help you with your move. I am here to help should you need anything further.Kind regardsCatrin
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