Trusted Agent profile · London

Kinleigh Folkard and Hayward Sales London reviews

★★★★★ Excellent

696 reviews across 1 platform

1 Burnt Ash Hill, London, SE12 0AA

Kinleigh Folkard and Hayward Sales's office in London, at 1 Burnt Ash Hill, is rated 4.9 out of 5 across 696 reviews on 1 platform, including 696 Google reviews rated 4.9. It won Gold in The Trusted Agent 2026 awards.

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4.9 / 5

696

Reviews on Google

This office

Reviews may appear on more than one platform.

Awards

The Trusted Agent 2026 results for Kinleigh Folkard and Hayward Sales, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.

Reviews

Every review we hold for the London office, from every platform, shown as written. First names only.

5/5

Google

I have had a fantastic experience with KFH!! Super recommend. Grace, who started the process with me, was absolutely lovely, friendly, professional, and made everything feel easy from the start. When she left, Micah took over, and he has been nothing short of brilliant. He moved everything along quickly, kept me updated throughout, and was incredibly helpful in sorting out every detail. Thank you to the team for making the whole process smooth and stress-free. Highly recommended!

Paula · 25 November 2025

Agent replied · 16 April 2026

Thank you so much for your fantastic review, Paula! We are thrilled to hear that Grace and Micah provided you with such friendly and reliable support throughout the process. Your recommendation means everything to us, and we look forward to serving you again with our customer-centric service.

5/5

Google

I didn't end up purchasing a property with KFH, but the kindness, respect and diligence shown by Edgar was impeccable. As a first time buyer I had a lot of questions and he took the time to explain the flat buying processes and show me a number of properties that I hadn't considered before, respecting my requirements. Probably the nicest estate agent in all of London!

Tabassum · 16 September 2025

1/5

Google

Avoid. I won’t get into the details but our dealing with KFH seemed to include every negative stereotype of estate agents. Poor communication and no trust in what we heard when we did speak. Mel was great picking up our file on the last day before we exchanged. She clearly told us the truth and made clear the fact we had been stalled with lies. When we went to collect the keys to our new house, I had to ask them if they needed to see my ID. Honestly we could have left with the keys after just saying the address to the house. At the end of the day, this is still a service experience and our interaction with this office lacked any idea of that feeling to the customer.

Tom · 6 April 2025

5/5

Google

I’d like to thank Mel and the team for their excellent support in selling my flat. They managed viewings efficiently with clear communication and prompt feedback. Once the offer was accepted, Mel kept me fully updated throughout the contract stage, much appreciated.

Helen · 16 March 2026

5/5

Google

Edgar is an amazing estate agent who is very attentive and warm! Best estate agent I have ever been in company with! Highly recommend

United · 26 October 2025

Agent replied · 16 April 2026

Thank you for your review!

5/5

Google

Fantastic service. Melonie was brilliant: fast to reply, efficient and always on the case. I wouldn't hesitate to recommend KFH

Lucy · 25 November 2025

Agent replied · 16 April 2026

Thank you so much for your fantastic review, Lucy Gornall. We are thrilled to hear that Melonie provided you with such reliable and efficient service. Your trust in us is appreciated, and we look forward to supporting you again at KFH Lee.

5/5

Google

I just wanted to take a moment to give a huge shoutout to Micah Roye for his incredible support in helping me secure my new house. From start to finish, he was there every step of the way, guiding me through the entire process with patience and expertise. His dedication and professionalism made all the difference, Micah really took the time to listen to my needs and concerns, and his support made a world of difference and I truly appreciate everything he did for me. I highly recommend Micah to anyone looking for help in finding their dream home! Thank you so much, Micah…..

Ironrejoice · 21 December 2024

5/5

Google

Grace was incredibly helpful and supportive during our viewing. She went out of her way to accommodate my partner and I.

Mark · 26 October 2025

Agent replied · 16 April 2026

Thank you so much for your kind words, Mark. We're thrilled to hear that Grace provided you with incredible support during your viewing and went out of her way to accommodate you and your partner. We appreciate your feedback.

1/5

Google

Absolutely awful experience with KFH. Had my property on with them all summer after being told it would be “very busy”, I’ve had just one viewing and zero offers. The person supposedly in charge of selling my house seems to change every few weeks, making it completely disjointed and unprofessional. Total waste of time, utterly incompetent, and I’ll be taking my property off the market with them immediately. Avoid at all costs.

Ac · 16 September 2025

Agent replied · 16 April 2026

Hi ac, we sincerely apologize that your experience with KFH did not meet the quality and reliability we aim for. We appreciate your feedback about the lack of communication and support during your property listing, and we are committed to improving our customer-centric service. Thank you for sharing your thoughts, and we hope you might consider discussing this further with us. Please do not hesitate to reach out.

5/5

Google

While I didn't end up renting through KFH, I had a wonderful experience with Micah Roye. He was enthusiastic, patient and provided great follow up. I had a lot of questions, both as a new-to-the-UK renter, and about features of the property. He liaised with the landlord to get questions answered, didn't put any pressure on but at the same time did follow up. I would definitely recommend working with Micah!

MJP · 26 September 2025

Agent replied · 16 April 2026

Thank you MJP Bickle for sharing your wonderful experience with Micah Roye. We are thrilled to hear that his enthusiasm, patience, and reliable follow-up made a positive impact as you navigated your journey as a new renter in the UK. Your recommendation means a lot to us, and we look forward to providing you with the same quality service in the near future

5/5

Google

Have had a great experience with KFH so far thanks to Mel who has been amazing in showing us various properties and ultimately helping us to get an offer accepted. Extremely knowledgeable and kind and a credit to KFH.

Chris · 16 February 2026

5/5

Google

Excellent service and support throughout my purchase and afterwards. Thanks Mel.

Patricia · 18 December 2025

Agent replied · 16 April 2026

Thank you so much for your wonderful review Patricia. We are thrilled to hear that you experienced excellent service and support throughout your purchase and afterwards.

5/5

Google

I had a great experience with KFH recently,especially Micah Roye he was very supportive and and iam very thankful to him to helped me with my recent move Thank you

Lijo · 16 March 2026

5/5

Google

Micah was incredibly on the ball, very easy to communicate with and helpful! I have no complaints.

Tess · 16 September 2025

Agent replied · 16 April 2026

Thank you Tess for your wonderful review! We're thrilled to hear that Micah provided you with such reliable and helpful service.

5/5

Google

KFH Lee have been wonderful with helping me and my partner find the right property that suited our needs. We’re first time buyers, so being new to the whole experience was very daunting, but Emirson and Emily from the Lee branch have been nothing short of fantastic with their help. The communication has been great, and they have taken the time and care with helping us through the whole process of buying a property. Emily has also been helping with discussions with the sellers, she has been amazing and we really appreciate it! I would highly recommend using this estate agent if you’re looking in the area!!

Elliott · 16 February 2026

5/5

Google

Micah was very professional and helped us with all the questions we had. Great experience!

Настя · 16 September 2025

Agent replied · 16 April 2026

Thank you, Настя Вербицька! We are thrilled to hear that Micah provided you with professional support and answered all your questions. We are glad you had a great experience with us and we look forward to welcoming you back soon!

5/5

Google

I had the pleasure of working with Micah Roye from Kinleigh Folkard & Hayward Lee Estate Agents, and I must say, I wouldn't consider anyone else for my property needs. Micah's warm, friendly, and welcoming demeanor, coupled with his accommodating attitude and thorough explanations during walkthrough tours, truly set him apart. Micah consistently demonstrated punctuality and professionalism, ensuring that all viewings were conducted on time. His attention to detail and dedication to finding the perfect home were truly commendable. Throughout the process, communication with Micah was seamless, with timely updates and clear explanations at every stage. His extensive market knowledge and excellent negotiation skills were instrumental in securing an exceptional deal. For anyone seeking a lettings negotiator who is professional, reliable, and genuinely dedicated to finding the right home, I highly recommend Micah Roye. Some agents could certainly take a page out of his book. Overall, an exceptional experience!

Thea · 14 June 2024

5/5

Google

I had a great experience working with Micah Roye at KFH Lee. He was professional, helpful, and made the process of securing a property smooth and stress-free. His communication was excellent, and he was always available to answer any questions I had. I highly recommend Micah and KFH Lee for their outstanding service. Thank you for your support!

Caspar · 16 April 2025

5/5

Google

Absolutely thrilled with my experience working with Micah Roye! From the moment we started the process, he was incredibly knowledgeable and attentive to my needs. He guided me through every step, answering all my questions and making sure I felt comfortable. His expertise and dedication truly set him apart. I found my dream home thanks to his hard work and persistence. I would highly recommend Micah to anyone!

Sarah · 11 November 2024

5/5

Google

Special thanks to Micah.R for helping me find the perfect home. Your support and enthusiasm all the way is top-notch. You didn't just assist with securing a home which is a stone throw from work but also got a place that suits my budget. Your guidance, sincerity, knowledge and availability out of your busy schedule in every step of the letting process are irreplaceable. Now am happy to settle in a place I can call home. I highly recommend Micah.R for anyone looking to secure a place with the borough.

Chinaza · 22 April 2024

5/5

Google

Shianna was fantastic throughout the process of buying our first property. As first-time buyers, we naturally had many questions and concerns, but Shianna was incredibly patient and knowledgeable. She clearly explained each step and ensured we were comfortable with every decision. We'd also like to express our thanks to Gabriel. His assistance went the extra mile. On moving day, Gabriel kindly offered my partner a lift to our storage locker, which was a huge help. Overall, Shianna's expertise and professionalism, along with Gabriel's willingness to help, made buying our first home a positive and stress-free experience. Thank you both very much.

John · 22 April 2024

5/5

Google

We had the pleasure of working with Breana while moving apartment, she was very helpful and prompt with her responses, kept us in the loop on new developments. Overall very happy with the experience!

Eamon · 15 April 2026

Agent replied · 16 April 2026

Thank you for sharing your experience, Eamon. We are thrilled to know that Breana provided you with prompt and supportive assistance while keeping you informed throughout your move. Our commitment to delivering truly successful outcomes is reflected in your satisfaction, and we appreciate your recognition of our quality service. Should you need any further support, please feel free to reach out to us.

4/5

Google

We got our first apartment from KFH in 2022 and Paul Johnson and Fiona were amazing. This year as we began searching again we met Micah Roye who has been an absolute rock star. He was attentive, understood the brief, was available and sent frequent updates. We did not eventually get a place through him but we were impressed by his customer service and dedication.

Toni · 11 November 2024

5/5

Google

Currently working with KFH Lee for my property search, I have found them to be very professional, in particular I would like to mention Emily Williams who has been extremely helpful and knowledgeable during my search as a first time buyer, she has been very patient and guided me through - Thank you to you all at KFH Lee, Give Emily a shout if you are looking!

Stacey · 16 March 2026

Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.

Read Kinleigh Folkard and Hayward Sales's Google reviews

Questions about Kinleigh Folkard and Hayward Sales London

Has Kinleigh Folkard and Hayward Sales won any awards?

Yes. In The Trusted Agent 2026 awards: Kinleigh Folkard and Hayward Sales, London won Gold.

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